News and announcements
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- 48 Topics
- 259 Replies
Journey information issue affecting iPhone users (March 30)News
Following an update, we were made aware that iPhone users may be experiencing an issue when displaying their Pass on the Rail Planner app. Journey information may be missing from the section under the mobile Pass QR code in the app.We have reached out to our carrier members and their ticket inspectors about the issue and we are currently working on fixing the problem as soon as possible.For any disruptions during your travel, please contact our customer service team via the contact form on our Knowledge Base.If you're not experiencing this issue, please don't update your app until further notice.
Meet Oliver: exploring Europe with a wheelchair (and adaptive sit-ski!)Blog
Meet Oliver: an adventurous guy from West Wales, travelling across Europe with Interrail. As a wheelchair user, Oliver is exploring Europe and looking forward to test his adapted sit-ski (designed and build by himself) in the near future. With plenty of experience, he is keen on sharing his journey to inspire other disabled travellers to join the backpacking scene. Curious? Keep reading for Olivers travel stories! Hello fellow train travellers!Olly here. As I write I am on the train to Cardiff, the Welsh capital, from my home in West Wales but I’m very excited to finally get aboard again for my next rail adventure, it’s been a long time coming!As a wheelchair user (through a neurological disease) I first came to take the train to travel abroad as flying can be such a difficult and stressful experience. It can also be very undignified. My initiation into the Interrail experience was an eventful but overall positive journey to Ibiza from Wales. My planned stops were London followed by
Kris - Exploring Europe with a wheelchair (2/2)Blog
Meet Kris: a 23-year-old Dutch girl travelling across Europe with Interrail. Diagnosed with Ehler Danlos syndrome, Kris is exploring Europe in her electric-powered wheelchair. With her Instagram and YouTube adventures, she's sharing her adventures to show that travel is possible for anyone.After a 50 hour travel journey i'm replacing my ski clothes at the other side. After traveling through all countries of Scandinavia it was time to travel through the Baltic states. While my wheelchair worked perfect in the extreme winter weather and even in Lapland it suddenly stopped working that well when I arrived in Latvia. My motor broke and without my motor I can't move my wheelchair and can't move myself outside. And there you are, in the middle of Riga, a city with no taxi for wheelchairs, no English speaking train assistance to call and a wheelchair that could stop working every moment. After 2,5 weeks of waiting in a hotel till my new motor should arrive by post, the shipment was canceled.
[EXPIRED] Change of date! We need your feedback via an online sessionExpired
Hi all,We are looking for enthusiastic Interrailers to give feedback on our purchase process. In an online session (conducted in English) with 5 fellow travellers we will discuss what you think about it and what we can improve.The session takes place this Wednesday, August 25th from 18:00-19:15 (CET) If you are interested, please let us know by sending an e-mail to email@example.com. With the following details:Name Age Country of residence Number of times travelled with the PassYour feedback and response will be kept confidential. There are only a certain number of places available, so respond soon to guarantee your spot. If you are selected, we will contact you to confirm the appointment and we will share the instructions with you. You need a computer with a camera and will receive a weblink to join the online meeting. Many thanks, Felipe Iturrieta, Customer Service Specialist & Jody Bauer, Research Analyst of Eurail Eurailers don’t be disappointed, a session with Eurail custom
*NEW survey* We need YOUR help - > 3- minute survey
Hi Interrailers and Eurailers (to be) ,As this community is here for you, we would like to ask 3 minutes of your time to complete the quick and easy survey below . It is about content you'd be keen to see and your upcoming travel plans in Europe. This will allow us to tailor the community experience to your needs even more. https://bit.ly/3mGOQ3MThanks in advance for providing us with your input!
Share your Eurail/ Interrail trip with our new Instagram stickers!Instagram stickers
The only thing better than an Eurail/ Interrail trip is sharing it with your friends and family, right?We love it when you share your Eurail/ Interrail adventures on social media – whether it’s a video of a train window or a cheesy photo with your friends, it’s wonderful to see your experiences!And now, with our new Instagram stickers, you’ll really get the perfect Story. Share your next stop with your followers and make everyone jealous at home. Simply search ‘Interrail’ or ‘Eurail’ in Instagram’s sticker collection and remember to tag us at @interraileu or @eurail. We can’t wait to see where you’re going!
[Expired] France 2 TV is looking for travelers!
Are you travelling with an Interrail Mobile Pass from Paris on or around the 26th of July? France 2 TV is on the lookout for adventurous travelers who are departing from Paris with an Interrail mobile pass.Travelers will get a chance to share their rail journey and story on national television!If you're interested, please send an email with your name and telephone number to firstname.lastname@example.org. Happy travelling! Pia from Eurail | PR & Communications
Shout out to the most active members for all their support. Join in to say thank you
Dear all, Did you ever look for an answer or some recommendations for your trip? And did you receive the information you needed from one of the community members?👉🏻 Join the topic below to say THANK YOU 😀 I couldn't agree more with your topic, @Yorkie. Let's follow by example To all, please give feedback on how you your situation is solved in the end and be thankful for those taking the time to help you 😀 The amazing bunch of active users are working around the clock to help all of YOU with your questions. And the best thing is…. they are helping you out as they are truly passionate about train travel, And no, they are not working for Eurail, they are just eager to share their expertise in their own time to help you explore Europe by train. @rvdborgt, @seewulf, @AnnaB, @Al_G, @Angelo, @Yorkie, @MartinM, @mcadv, @BrendanDB, @cdwatkins19 thanks for sharing your expertise with the world 🙏🏻
Ranks & badges; how do they work?
Here in the Eurail Community we like to show recognition of your involvement to inspire and help others to make the most of their Interrail and Eurail experience. Ranks Rank titles are an indication of how active you’ve been. The more you chat with and help other members, the faster you will move up a rank. They come in various shapes and with additional icons and will contribute in making your profile special and unique. As you progress through the ranks, you’ll also see that your ‘reputation bar’ increases. That’s the green bar that sits underneath your user picture. Badges Badges are a way of highlighting and rewarding your valuable contributions in either specific or all sections of the community.How to get them?You will unlock badges by participating in topics of interest. Some badges are earned quickly. Others are unlocked the more you get involved.You can get them by answering questions, posting topics and comments or doing other things. As you are explorers at heart we will l
We're excited to unveil our fresh look with a new logo, color scheme and design. ✨Video
Join ''The cool rail project” video competition and win! 👉🏻 Submission before 2 October.
Win a stay in Paris and an Interrail Global Pass! As part of the European Year of Youth, UIC is organising a 🎥 video competition “The cool rail project” for young travellers aged between 15 and 29.The aim of the competition is to better understand what are the elements that make trains attractive for you and to inspire others to hop on a train and get to know new places now that it is possible to travel again.Travelling by train is cool, convenient and sustainable. Share your experience and be part of the challenge.❗ Participants have until 2 October to upload a short video (no more than 2 minutes) to the PollUnit platform. The winners will be invited to present their video and ideas to make rail even cooler in a special workshop to be held 28 October.For specific requirements of the video, awards and further information on the project, have a look here 👉🏻 https://uic.org/events/the-cool-rail-project
Quick survey - We need YOUR input!Survey
Hello Eurailers and Interrailers (to be),We would like to take the opportunity to ask you to complete a quick and painless survey. Topics of the survey are about Eurail benefits and some questions about comparing our product with point-to-point tickets. These topics have proven to be important to everyone in the community and will help us provide a better experience on your next trip.Here’s the link: SurveyThanks in advance for providing us with your input!
TGV Brussel-Disney/CDG bookable via b-europe
HeyI don't know if this is new, but I think it is. Via b-europe (Thalys/Eurostar reservation page) online it is possible to book reservations for TGVs to/from Brussel for rides to Marne-la-Vallée/Chessy (Disneyland) and Brussel to Aéroport Charles de Gaulle TGV. They ask 20€ in second class and 30€ in 1st class.Via travel.b-europe.com (for trains within france) it is not possible.
Community summary - July 8
Community summary Top contributorsCongrats to our most active community members of the past 2 weeks!@seewulf @rvdborgt @Mattheus @MartinM @J.neff A warm welcome to all our new members! It's great to see your curiosity brought you here to interact with fellow travelers. Keep those introductions coming! Meet the community | Introduce yourself!Knowledge baseIf you did not know already, we also have some help articles available here. Get inspired Looking for a travel companion? Is there any topic you would like to know more about? Let me know in the comments! See you around!Cheers,
Expired; We have 6 free museum tickets to give away!Giveaway
Dear Interrail and Eurail travelers (to be),Are you currently travelling and close to Milan, Italy around the 15th of December? We have 6 free tickets to give away for a visit to the Armani Museum on the 15th of December at 11.00 am. Interested?Comment '’YES'’ below before the 9th of December 17.00 pm CEST. We will randomly pick the lucky few.*If you are one of them you will receive an email on the 10th of December.
Community summary- June 24
Community summary Top contributorsCongrats to our most active community members of the past 2 weeks!@seewulf @Mattheus @EdM @rvdborgt @runner.on.rails A warm welcome to all our new members! Happy to have you here.It has been exciting to get to know you better through your introductions. Looking forward to many more!News& announcementsGet inspired Join the conversation! Looking for a travel companion? See you around!Cheers,
Giveaway! Two pairs of tickets for award-winning film - Compartment No. 6Giveaway
Award-winning film Compartment No. 6 is coming to Austrian cinemas on April 1st.Compartment No. 6 takes viewers on a journey as two strangers face an unexpected encounter while travelling alone by train. 🎬 More information and the trailer can be found here.In collaboration with @polyfilmverleih , we are giving away two pairs of film tickets for Austrian cinemas! To enter: ✔️ Follow our page @interrail ✔️ Tag your travel buddy in the comments of this Instagram post For all details, have a look here.
Sustainable travel: What ways do you practice?
Travelling sustainably goes beyond just taking care of the environment. It’s important to remember that if you love travelling as much as we do, there are many ways in which you can practice sustainable travel. Supporting local businesses, keeping an open mind to immerse yourself in new cultures and going one stop further than the typical tourist destinations all contribute to a sustainable trip. It also allows you to discover many wonders that you would miss with a plane: incredible stations, unexpected friendly interactions, and the realization that sometimes the journey is as important as the destination. Curious to know more about sustainable travel? Check out this article. What are some of the ways you practice sustainable travel? Are you an enthusiast of travelling responsibly? Tell us your story!
Nice to meet you 👋🏻News
Hey 👋🏻I’m Sarah, your new Online Community Manager from Eurail/Interrail! I’m a train travel and food enthusiast. I’m always planning my next meal and my next trip. Next meal tacos, and next destination Norway! 🌮🚂⛰️I’m over the moon to be a part of this community. I look forward to connecting with you + exchanging knowledge and inspiration about traveling in Europe!
HAPPY NEW YEAR!
...It's the time to put on your party hats and raise our glasses to the New Year!But first, let me take a moment to thank you for being part of the Eurail and Interrail Community . Seeing all of the support, experiences and inspiration you've provided to one another has been absolutely wonderful! I am looking forward to continue sharing our love for train travel and Europe in the years to come.Going into the New Year I wish you a superb January, a dazzling February, a peaceful March, an anxiety free April, a sensational May, and Joy that keeps going from June to November, rounding off with an upbeat December. And last but not least, some exciting Interrail and Eurail adventures 🚂. Have a happy and healthy New Year with your loved ones y'’all. Cheers
Spam this morning
Hi community members,Maybe you have noticed that we had numerous spam posts within the community this morning trying to disrupt our service. If you were inconvenienced in any way we sincerely apologise. The community site is back to normal and we want to assure you that no system or service was compromised as a result of the spam accounts. At Eurail, we take the privacy and security of our systems very seriously and will always take swift action to protect our travellers. It is important and we do want to remind you that this is a public forum, please be mindful to never share any personal information (e.g. email address, passport number, pass number etc.). We do our best to identify when this happens within the Eurail community and we will always try to notify the user and delete these messages. If you have any questions or concerns, please contact us, our team is available to assist you.Have a nice day!Kind regards, Jody (Research Analyst of Eurail)
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