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Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

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GeethaRight on track

asked in Eurail & Interrail Passes

Global pass (paper form) purchase and tracking

I had purchased Global pass (opted for paper form) online. I did not get an email confirmation. However under my eurail account the order status is marked as ‘paid’. There is no tracking code. How do I track it? who do I contact and how? what if it doesn’t arrive on time

1 year ago

Simone KlRight on track

asked in Eurail & Interrail Passes

Falsche Geburtsjahr von unserem Kind im Interrail Ticket angegeben haben und ihn nicht zu unserer Reise hinzufügen können.

Guten Morgen zusammen,Wer kann uns helfen? Wir möchten morgen früh unsere Reise starten, allerdings haben wir ein Problem mit dem Mobile Pass , da wir das falsche Geburtsjahr von unserem Kind im Interrail Ticket angegeben haben und ihn nicht zu unserer Reise hinzufügen können.Das Geburtsjahr lässt sich auch nicht über unser Interrailkonto ändern.Wir haben Interrail über alle möglichen Kanäle versucht zu kontaktieren, aber leider bisher niemanden erreicht.Hat jemand von euch einen Rat?Lieben Dank im Voraus!

1 year ago

Barbara SpaggiariRight on track

asked in Eurail & Interrail Passes

Interrail start date foreign country

In the Interrail Global Pass, you have to enter the date of departure of your country, but if we leave in a different country, can we put the date of the foreign country?

1 year ago

calbaker42Right on track

asked in Eurail & Interrail Passes

NatRight on track

posted in Eurail & Interrail Passes

Railplanner shows the past train ticket instead of the current train.

Yesterday Mobile pass was not generating the ticket for the newly added train. We are family and are on travelling and yesterday was the second travel day so we need urgent support. I contacted https://eurail.zendesk.com/hc/en-001/requests/new and no answered yet. I checked this morning and the ticket is now generated correctly, strange, but I am still very concerned that will happen again. Is there anyone here to help? Yesterday which was the second day of the travel days, I added another train to the pass. The train is also shown as added to ticket in my trip list. But old ticket from the very first travel day is shown instead in the pass when I trying to show ticket to conductor and it was always like that the whole day. Restart railplanner app does not help. Internet connection was fine. Yesterday we could not show the the valid ticket in the pass. Only the first day ticket which was in the past was shown. Of course the travel day counted correctly as 2.How can I make sure this

1 year ago

Prosenjeeta NeogRight on track

asked in Eurail & Interrail Passes

Pass transfer between devices needed - I lost my phone

Hi,I have lost my phone and now need to transfer my passes to another phone. As I am traveling now and am a first time traveller, this is a bit urgent. Can someone from eurail customer service help me her. My number for now is +44xxxxxxxxxxModerator note: the phone number has been removed for privacy reasons

1 year ago

KnyghtmirrorRight on track

asked in Eurail & Interrail Passes

Eurail Pass Cover Number (paper pass) - Doesn't work for reservations

My father bought Eurail passes and have them delivered as paper. I have been trying to cement reservations I’ve tried to input the pass cover numbers online and using the app--neither recognize them as valid. The chatbot and use of facebook messenger on Eurail.com was not helpful. I know the website says it needs to be activated at a train station, is there a faster way?

1 year ago

Martin PilleyKeeps calm and carries on

asked in Eurail & Interrail Passes

First time interrailer in need of some basic help.

So I just bought the global pass and have started to make my first bookings and need a few step by step instructions to ger me started.So I bought 4 passes for me and my family and intend to put 2 passes on my phone and 2 on my wifes. Firstly, how do I plan the trip on the mobile pass for 4 of us, then move 2 passes to my wifes phone? Can this be done before activating? Once I add trips to the mobile pass is it then activated or not?Also I made my first reservation for a nightjet. This reservation will be towards the end of our trip so does it matter which order it is added to the pass?When making this nightjet booking on the obb site the confirmation said if I take the pdf ticket now it invalidates the cancellation policy and so to get the ticket at the station.I thought that the ticket, when added to the mobile pass would mean that I didn't need paper tickets? Have I got this wrong?Tia

1 year ago

sedefkjamili

asked in Eurail & Interrail Passes

Is there 50% discount on Eurail as it is in the Interrail?

Hi! My name is Sedef, and I am from North Macedonia. This summer I want to travel the EU through interrail and have wonderful adventures. I saw that Interrail is doing a 50% off discount for the passes and I wanted to ask if can non-European citizens benefit from the discount. I also checked the Eurail website for the discount but there is nothing stated about it. Can a buy a pass from Interrail’s website as a non-European citizen instead of Eurail’s website? If you can help me I will be so glad!I look forward to hearing from you!

1 year ago

Luisa RathNew aboard

asked in Eurail & Interrail Passes

Pass Cover Number required for reservation via b-europe ,my group has got mobile passes

Hello!I need a reservation for agroup of 5 people for the 9th July from Brussels Midi to Paris North. Seats are not available on the interrail website, I have to book via b-europe. There are the Pass Cover Numbers required but we have got mobile passes.Need urgent help, because there are not many seats left.

1 year ago

Caro KomRight on track

asked in Eurail & Interrail Passes

Reservation + inbound outbound

Hey everybody, my friend and I are looking forward to go to Italy from our home country!We’re thinking about getting a global pass but still have some troubles… If we’re going from Germany to Italy (Monday evening from Osnabrück to Munich and then the night train on Tuesday Munich to Rome) - so in total two days, do they count as an inbound? And for the night train we need to get a reservation from the Austrian site but there are no options if we’re trying at https://www.oebb.at - does this mean that the train is sold out? We didn’t get any clue from the website and everywhere is written that you cannot take a night train without a reservation?Hope someone can help us, thank you in advance!! (:

1 year ago

emilie2001Right on track

asked in Eurail & Interrail Passes

Inbound used up. How to get it back?

Hello, I need help to book my seat online to come back in France. It rest me 2 days of interail pass that I have to use before Tuesday 26th of July before midnight. Also, I have a problem with the inbound day 😭😭 someone can explain me how book my seat reservation online ? also when I want to add my ticket in the pass it is written that « it look like you have used all your inbound/Outbound journey you will need to buy a separate ticket to make this journey » : how I can use my inbound day to come back in my country or how I can buy this separate ticket 😭 Please help me 😖😖Emilie

1 year ago

KevinLintomRight on track

asked in Eurail & Interrail Passes

How to remove the inbound/outbound trip due to an unavailable connection?

Hello! I have messaged support but not sure if they will get back in time. My girlfriend and I live in Sweden. We are currently on the train going home from the UK and are on the Hamburg to Copenhagen leg where we are planning on staying overnight. Tomorrow (4 April) we are planning to take an SJ train to Stockholm via Malmö. We have already booked seat reservations for the trains tomorrow. The InterRail app thinks that we are using an inbound today (3 April) despite ending in Copenhagen. I believe this is because we originally planned to go to Stockholm today but had to change as SJ has no available seats for reservation. When trying to add trips for tomorrow (and yes, we have anothe travel day) it comes up with the error that we have no outbound/inbound journies left. This is despite neither the My Trip nor My Plan section having any inbound trips selected or refering to Sweden. So now we are not sure how long we will be in Copenhagen for and whether we will be able to take the train

1 year ago

Gerrie WisseRight on track

asked in Eurail & Interrail Passes

1 onterechte reisdag

Het lukte niet om in Parijs de juiste trein te boeken naar Spanje. Daarom ‘s avonds de nachttrein genomen. Nu heeft die trein bij mij twee dagen in rekening gebracht ipv één. Bij mijn reisgezel is het wel goed gegaan en is er één dag in rekening gebracht. Ik gebruik Apple, hij Samsung. Wat de reden ook is, ik krijg die dag er niet uit en Interraill is op geen enkele manier te bereiken. Ik probeer al vanaf 24 april een oplossing te vinden. Wat moet ik doen?

1 year ago

ZugUmZugFull steam ahead

asked in Eurail & Interrail Passes

My Pass shows my middle name wrong. Can I still make seat reservations?

Hey! Just bought my pass, however, my middle name in the pass is incorrect :(. One letter is missing for some reason..Does anybody know: Can I start making seat reservations via the interail and via travel.b-europe.com regardless?Its kind of urgent, as I intend to start my travel pretty soon. Bonus question: Do I have to put my ID /passport Number somehow into my mobile pass/ the app? Thanks everybody..

8 months ago

Joanna WeaverRight on track

posted in Eurail & Interrail Passes

How to use the s-bahn trains with the Pass

How do you use your Eurail pass for s-bahn trains? Do you just get on and show your pass or do you somehow prebook it? Thank you

1 year ago

brinsKeeps calm and carries on

asked in Eurail & Interrail Passes

urgent! Pass cover number needed

I need a pass cover number now please!I’ve messaged @Magdalena but she must be busycan someone else help me?!

1 year ago

Olamiju FajemisinRail rookie

asked in Eurail & Interrail Passes

Wrong country of residence

Hello friends! I have an urgent situation – when I booked my interrail pass, I mistakenly entered Germany as my country of residence as this is where I planned to depart from. My actual country of residence is UK. I only realised the mistake after starting my journey, and since I have already travelled through Germany twice, I cannot do so again, which will effectively ruin my trip!I have tried to reach out to customer support, but have not yet received any feedback.Can an Interrail/Eurail representative please get in contact with me. I am meant to travel tomorrow and need this problem fixed ASAP!Thanks in advance!

1 year ago

OlgaRail rookie

asked in Eurail & Interrail Passes

Mobile pass paid for but not received

Hello, yesterday april 4th I ordered and payed for a mobile pass but I have not received it. The amount has been drawn from my bank account but when logging onto my eurail it says I have no orders. I have searched the community and seen that others have had similar difficulties. I have emailed customer desk but without any response and from what I have read in other threads in the community they do not always respond within the promised 48 hours which makes me stressed since I need to start making seat reservations. Could you please help me? With best regards,Olga

1 year ago

Pedro PiresRight on track

asked in Eurail & Interrail Passes

Can't book reservations - ''your pass isn't valid on this date''

Hello, I'm having trouble understanding how the pass works, the tutorials on the site don't end up helping me, I'm going to travel soon and I bought the Eurail Global Pass, and I'm afraid it won't work.I would like you to support me so that I can use it without problems.

8 months ago

Veronika123Right on track

asked in Eurail & Interrail Passes

Mobile pass suddenly stopped working in the middle of the trip

I have a problem with mobile application today. I am not abble to see my QR code. Application worked previous day, QR code was visible, but I am not abble to save the journey and see my pass today.

1 year ago

June Euro 2022Right on track

posted in Eurail & Interrail Passes

No human Support at Eurail & the website is buggy

Email : orders@eurail.com does not work. when clicked on HELP, assistant is limited in helping get the answers. The responses are in loop. same with facebook messenger, kept asking the same questions but no immeidate answer. Placed the pass in the cart but i cannot check them out. this cause me to lose my confidence in buying the EURAIL. I hope it is not a mistake to buy the EURAIL pass. Thanks.

1 year ago

Viljami LaakkonenRight on track

asked in Eurail & Interrail Passes

Outbound and inbound- when taking inbound trip, I have my outbound still left?

If I start my trip from Luxemburg next weekend and go to Swizerland and come back to Germany. After that I have spent my inbound trip, right? So, do I have outbound still left and its valid normally after that?? So it doesn’t stop working after I have used inbound? Because I thought to have a break after luxemburg and swizerland and come back to germany. And after a few weeks, I wanna continue my interrail. Kind regards, Viljami Laakkonen

1 year ago

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