Eurail & Interrail Passes
Your go-to platform for discussing everything related to our Passes and its additional services
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Hello. A few weeks ago I made a request for issuing a complimentary pass for a caregiver of a disabled traveller. I still didn’t receive any answer and I am getting quite stressed as we are travelling on wednesday. Does anyone know how/if it’s possible to reach interrail support for urgent issues?
Interrail mobile pass not linked to online account - can't sync activated pass on app to online account
I have bought an inter rail mobile pass. The pass is not showing up anywhere on my online inter rail account in the “order overview section” - and not showing up anywhere else, and therefore I cannot see if it has been activated. How do I get it to show up? However, my pass is activated on my inter rail APPI have manually created a Trip on my ONLINE inter rail account, and manually added my pass details. I have added friends to this Trip. They have done the same, but none of us can see that we have been added to each others’ Trips. We need to make train reservations. If I make a reservation Online for all of us on my Trip, does that show up for their Trips as we are linked?When I board the train, what details to I show? Is this on the App? How do I link / synch the Online account and details about the Trip to the App?.I leave early next week and need this sorted out ASAP. Any help appreciated @AnnaB do you have any ideas thanks
Hello!My trip is gonna start very soon, in a week and I'm still not very sure about how does the app work. When I want to take a train that doesn't require any reservation, all I need to do is to add it to my pass and when the time comes, to show the QR code to the conductor. Right?What I'm supposed to do when I have booked an reservation for a train that required it? What I should do then? What do I need to show to the conductor? Except the tickets, is there anything else I need to show to the conductor? Thanks!
Confused about the difference between ''adding a journey'' to the My Trip and ''having a ticket'' for the actual train trip
I am brand new to Eurail and I am trying to plan for our vacation in Europe this summer.I have purchased mobile Global Flexi Eurail passes for both myself and my husband from the Eurail.com site. The passes are the 15 travel days in two month passes and we opted to buy 1st class passes. I then downloaded the Rail Planner app to my iPhone, which is running iOS 15. I have loaded both Global passes onto my phone and connected both of them to a trip. I have not activated the passes yet because the first day of our train travel is still to be determined.In each trip I have created several journeys and saved them to the trips associated with each of the Global passes. When I tap on the My Trip icon for a pass, the journeys all show up. But when I tap on a particular journey in the trip, I don’t get an option to “add the trip” to the pass. What I do get is a detail of the description of the train trip for the journey and and button that says “Search again”.In the list of journeys, none
Date of birth information is wrong by one day on Eurail.com website but correct on Mobile pass for 4 travellers.
Hi,I recently purchased a 5 day in 1 month Eurail Global pass for my family. As I was planning for my trip, I noticed that the date of birth was off by one day for all travellers on my Eurail.com website account under the “Trips and travelers” section for “Upcoming trips”. When I checked my Mobile Pass on the Planner App under “My Pass”, the date of birth for all travellers was correct. I like to make sure that all the information on the website account is aligned with the Mobile pass on the Planner app.Should I be concerned about this and how do I get this fixed without messing up the info on the mobile pass version? Thank You!
I’m using Interrail around the UK and despite London’s new Elisabeth Line trains clearly being included, we’ve had confusion at the gates where you need to show your Global Pass. I was once refused entry at Liverpool St Station, the gate staff directing me to the ticket office to get a paper ticket proving the validity of my app pass – but of course there they had no idea about this. Tried entering with different guy at the gates and he let me through. This response by TfL suggests they really have a policy in place that requires a paper ticket, but they fail to mention where exactly to get these: https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-1415-2223 Since then, I have asked about this at a TfL ticket office as well as 2 national rail ticket offices, but none of the staff had heard of issuing paper proof tickets and some pointed out the app should simply be accepted at the gate. So is this requirement for a paper version just nons
Hi everyone, I was trying to book seat reservations for some UK trips, however, when it comes to this stage (shown on the picture below), the page doesn't refresh when I click the “continue” button. Has any one had the same issues of it’s just me? I did switch to different browsers and it was the same.
Hello, I have a question- I have an Interrail global pass flexi pass and by this information in my Rail Planner is written 7 days within 1 month and I don't know what does it mean-that I can travel only for 7 days or something different?
Hallo, ich habe eine Frage zu den Fahrten im Heimatland:In meiner groben Planung würde ich meine Reise in Bielefeld starten und nach Zürich fahren, müsste jedoch in Köln und Frankfurt umsteigen, bevor ich in der Schweiz ankomme.Zum Ende der Reise würde ich von Prag aus nach Bielefeld aufbrechen, was aber einen Umstieg in Berlin zur Folge hätte.Ist dies soweit möglich? Ich wäre ja nur an zwei Reisetagen in meinem Heimatland Deutschland unterwegs, aus den Erklärungen auf der Homepage werde ich aber nicht ganz schlau, ob Umstiege auf dem “Hinweg” und “Rückweg” erlaubt sind. Danke und L.G.Nico
I am booking a train trip from Paris to Bruges. It says we have to travel by public transport between stations. Does Eurail handle that? Do we need to find our own? Will we need a bus pass in addition to our Eurail pass. We are senior citizens and I’m worried we’ll miss our second train.
Hello,I recently made a reservation to get from Napoli Centrale to Frienze S.M.N through Eurail’s website. However I was given 1st class reservations? My recipt from Eurail states I am a second class pass holder. I was not able to choose first class via the website so I am confused as to why I was given 1st class seat reservations. I have emailed Eurail a week ago and have not had a response of what to do. Edit: *TrenItalia not Italiarail
Similar to another post without proper answer. My Eurail app keeps saying that "It looks like you are offline. Go online to see your passes", when I try to view my pass (QR code). The internet on my phone is working fine (both WiFi and mobile data). I have restarted the app, restarted my phone, disabled the app and enabled it, but still getting the same error when trying to access my pass. I have reached out to customer support with no answer. Can I get my mobile pass turned into a paper pass to end this nightmare? Any other suggestions?
I'm taking a night train home. How to avoid the app is selecting not only inbound but also the outbound journey?
Hi everyone,I’m planning my first trip with an Interrail Global Ticket and I need some advice.My country of residence is Germany. I’d like to travel back with an over night train from Rome, which ends in Munich, but I have to switch trains then to get back home.I thought I can just use 2 travel days for this on my pass, but the app doesn’t allow me to select the the journeys because I “already used my outbound travel”. I have enough travel days left, but unfortunately I have to switch trains after midnight. Do I have to purchase another ticket to get home?Thanks for your help.
Can I make a reservation for a TGV from Basel to Paris, if I have a France One Country Pass? I know it's written that travelling to the country of your one country pass isnt included. But the TGV is opeated by the french SNCF. In addition, in the "trains in france" site on the Interrail-Website, it is written that "An Interrail Pass valid in France covers travel to some train stations of bordering countries: Basel (Switzerland)(...)". So can I travel from Basel to Paris (and make reservations for the TGV) when i'll buy a one country pass?
Hi, I am planning on doing a 3-month interrail trip in September and I’m taking a few night trains. However, i only want to book single sleepers, I don’t want to share. Is it necessary to buy a 1st class interrail pass? or will the 2nd class suffice? Thanks!
Hello, this is my first post in this community, so please tell me if I have to do something, or add something. I purchased a train ticket at interrail from Paris Montparnasse(France) to Tours(France), and received payment confirmation and my e-ticket via email. I have a Eurail pass, so I tried to add this ticket to my pass in the Rail Planner app, but it seems that the app doesn’t have the information about it. How can I solve this problem? Thanks in advance.
Hello Community Members,I’m new to interrail and would like to know clear understanding of outbound and inbound journeyMy country of residence is Sweden and travel plan as belowOutbound:Day-1 Vasteras-Home town (Sweden) - Goteborg (Sweden) Goteborg (Sweden) - Copenhagen (Denmark) Copenhagen (Denmark) - Hamburg HBF (Germany)Inbound:Day-7 Hamburg HBF (Germany) - Copenhagen (Denmark) Copenhagen (Denmark) - Stockholm (Sweden) Stockholm (Sweden) - Vasteras-Home town (Sweden) In this above outbound and inbound travel plan, can i make two train to reach the another countryor only one travel journey to outbound /inbound ie Goteborg (Sweden) - Copenhagen (Denmark) and Copenhagen (Denmark) - Stockholm (Sweden)could please someone make clarify?
I am a non-European with a non-European passport, but I have a student visa for a country in the EU and is currently studying here so I am confused about the ‘country of residence’ bit. I would prefer to get the Eurail pass rather than the Interrail pass, but am I allowed to do so?
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