Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

  • 5,694 Topics
  • 22,046 Replies

5694 Topics

Anton Martin
Anton MartinRight on track
posted in Eurail & Interrail Passes

No ticket email

I purchased a rail pass yesterday but never got the email so I can’t book any seat reservations. I’ve emailled support but they say 2 days before I can expect a response.I’m freaking out because some of the trains I need to book are already showing sold out in some time slots. Is there any way I can contact someone from the company?

9
T
Full steam ahead
1 year ago
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Amrutha1901Right on track
asked in Eurail & Interrail Passes

Europe trip

Hello everyone, I am a student in Germany and my parents are going to visit me in Germany and some family in UK. They also want to visit Paris and maybe Switzerland.  This is a temporary itinerary They are coming from India and they arrive and depart in UK.  Day 1: Travel from London to Paris (via Eurostar)Day 2: Travel from Paris to StuttgartDay 4: Visit to Switzerland Day 7: Travel back to London (Stuttgart to Paris to London) It is  a short trip, but i have some questions. Is Eurostar covered under the Global pass? Are regional (undergroudn and metro in Germany) trains covered under this? can they travel inside the city without taking another city ticket?  As a student in Germany, can I also use the EU rail pass?  If someone knows the answers to this, please help me out. Thank you very much 

9
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Full steam ahead
6 months ago
carasz
caraszRail rookie
asked in Eurail & Interrail Passes

What Carrier to Book in UK

Hi there, we have most of our legs reserved for our Europe trip in May but I am unclear how to book reservations in the UK. When I searched for the trains in Reservations, it showed the train times and then said that I couldn’t book the reservation via Eurail. How do I book reservations on these trains and let them know I have a Eurail pass? Bit confused. Planning to go From London to Coventry and then back from Coventry to London before getting the Paris train (which we’ve booked already). We have a global pass.

1
BrendanDB
Full steam ahead
1 year ago
Gaby Motuloh
Gaby MotulohNew aboard
asked in Eurail & Interrail Passes

Using Eurail Pass when booking trains in Norway train website

I have purchased a global Eurail pass for 15 days in 2 month period. I want to make reservation for a train from Fauske Station to Trondheim Station on the Norway train website www.vy.no/en. How do I do that? I have found out how to do that on Swedish train website but not for Norway’s. Would appreciate any help for this technical question.

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Railmaster
1 year ago
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atul kediaRail rookie
asked in Eurail & Interrail Passes

Unable to add my wife’s pass on EU rail planner app

Earlier posts suggest that one can click on a big + (plus) symbol on the app under the “my pass” section and add another pass on the phone. However, on my iphone, there is no such interface and no plus symbol. Please advise how do i add my spouse pass as we will be using just 1 phone (mine) during our trip. I have already added my pass on the app but unable to add my wife’s. Thanks in advance

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2 months ago
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TriparnaRail rookie
asked in Eurail & Interrail Passes

How do you add a second pass to the app to allow planning a joint trip?

I see other questions answered as tap on + sign on my pass page. But I don’t see + sign at all  

4
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1 month ago
Kasparas Vasiliauskas
Kasparas VasiliauskasNew aboard
asked in Eurail & Interrail Passes

About first and last name simbols in registration

Hello. My friend got a problem with registration. We are from Lithuania and we wrote first and last name in our Lithuanian letters like “Š” “Ė”. After her registration is confirmed she saw that Her last name letters got “?” signs. The question is : Is it problem with that “?” letter in identification or no? She is verrified and got QR code and official registration is complete, so no problem with that? Thanks for answer. 

4
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Railmaster
1 year ago
Lina Watson
Lina WatsonRight on track
asked in Eurail & Interrail Passes

Would UK C type visit short stay visa holder be able to purchase an Interrail Pass?

Hi, my parents will visit me in UK soon, and we planned some Europe trips together. They got Chinese passport, with UK C type visit short stay visa validate for 2 years, with each stay no more than 6 month. Will they be considered as temporary residents in UK? And be able to purchase the interrail pass? Thanks!

12
T
Full steam ahead
1 year ago
Meiyook Cheewah
Meiyook CheewahNew aboard
asked in Eurail & Interrail Passes

First Class Ticket Included Meal

Does first class business on EC 311 includes meal , from Arth-Goldau to Venizia St Lucia 

2
Angelo
Railmaster
5 months ago
S
sarra75Right on track
asked in Eurail & Interrail Passes

Trajet pays de résidence

Bonjour, J’ai acheté le global pass 3 mois, comme je dois l’activer de suite avant la date d’anniversaire. Pour l’activer, je compte faire un aller retour à Paris - Londres du 1er avril au 3 avril. Est ce je peux utiliser à nouveau le pass par exemple au mois de mai pour faire Paris-Milan ? 

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ralderton
Railmaster
1 year ago
M
muelleromomRight on track
asked in Eurail & Interrail Passes

"Activate this pass by" - exact date?

Hey there,might be a stupid question, but it really matters to me.I have a 2 month global pass and in the Railplanner-App it says “Activate this pass by 19th April”. Just to make sure: I can activate it ON the 19th april, right? I dont have to do it UNTIL 19th April?I am a bit nervous about my trip, so I just wanted to make sure not to be 1 Day too late :DThank you very much.P.

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1 year ago
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AnushaRail rookie
asked in Eurail & Interrail Passes

Cannot add train journeys, travel day deducted

Hello,I cannot add train journeys anymore to my mobile pass. However a travel day has been deducted although it was not used. I am in the middle of my journey. So I had to buy tickets and will have to buy more tickets for the trains. I uninstalled and reinstalled the app multiple times. But it still does not work. This is very frustrating. Is there a number I can call? I tried contacting Interrail everywhere but everywhere they just ask to wait for 2 to 4 business days.Regards,Anusha

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Railmaster
2 years ago
K
KittyCatNew aboard
asked in Eurail & Interrail Passes

With a 3 month pass does it entirely need to fall within 11 months or do I only need to start the trip within 11 monhts?

Hi!! :)  It maybe an obvious question but I can not find a concrete answer anywhere. If I buy a Globall pass, today. You need to activate it before 10th of april 2023. But does this mean that if I buy a pass of 3 months. Also need to travel within the 11 month period. Or can I activate it say the 1st of April 2023 and then travel for 3 months.  Thank you!! :) 

1
seewulf
Railmaster
2 years ago
emyr
emyrRail rookie
asked in Eurail & Interrail Passes

Transferring my kid's passes

My wife and I bought separate passes, our kids are linked to my wife’s pass but I will travel more days with them (it’s complicated 🤷🏻‍♂️).Is it possible to easily transfer our children’s passes to me before we use them, as I will travel separately with them to another country for a while?I’m worried that my kids won’t be able to travel with me as they will be linked to my wife’s pass!Or is it possible to get an exchange for a family pass even though the parents will travel to different places for a while?Help! I’m confused ☹️

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seewulf
Railmaster
1 year ago
V
VeronNew aboard
asked in Eurail & Interrail Passes

Interrail refund/ exchange form

I have two one-country interrail passes for 2020.  I need to return them to get replacement passes for 2022.  I am told there is a returns form on the Interrail website.  Can someone tell me where it is or send the link?  Thank you.

1
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Railmaster
2 years ago
Juan José Garcia
Juan José GarciaNew aboard
posted in Eurail & Interrail Passes

No help office at Chamartin station in Madrid

There is no help office at Chamartin station in Madrid as your official website indicates.

2
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Full steam ahead
1 year ago
M
mariepandiRail rookie
asked in Eurail & Interrail Passes

Getting Started: Questions Before Pass Activation

I'm very new to Interrail. I just bought a 2 months mobile 1st Class Global Pass. It has not yet been activated but I'm planning on using it during my semester abroad in Switzerland starting mid-September. I have a few questions before doing anything wrong! I put the UK as a residency country because that's where I lived when I bought the pass. Would that be a problem since I'm moving to Switzerland? All of my travels will be from Switzerland during my semester. I might've unintentionally escaped the out/in-bound rule for the home country, right? lol   My pass has been sitting in my phone, unactivated. But I'm getting a new phone, what should I do to transfer the pass?    Apparently, when Rail Planner doesn't allow it, you can buy tickets and reserve a bed on Euro Night Trains direclty on OBB. Once I do that, how do I add it to my Rail Planner app? (picture below) Rail Planner doesn't allow  On OBB, Zurich-Vienna's ticket + couchette costs 34€ for Interrail discount. But on the Ra

3
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Railly clever
1 year ago
J
JoanagonzaleezNew aboard
asked in Eurail & Interrail Passes

6-day Greek Islands Pass

Is it mandatory to spend two of the six days in Italy (Venice/Ancona/Bari) or Greece (Patras/Igoumenitsa) on the 6-day Greek Islands pass? Or can the 6 days be used to stay only in the Greek Islands? 

2
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1 year ago
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Andrea SantacroceRail rookie
asked in Eurail & Interrail Passes

Can I book train tickets not to include in the pass?

Hi everyone, I’m sorry if the question has already been asked but I couldn’t find an answer. I am planning a trip in central Europe and I already scheduled it. I would like to understand if what I thought of doing is possible:Travel day 1 - I would take a train from Turin, Italy (my hometown) to Bern, Switzerland (I will stay there for some hours) and then, in the same day, to Paris, France. Travel day 2 - after some days in Paris I would take a couple of trains to go to Bruges, Belgium. After that the next stops are Gent and Brussels, but I planned to buy tickets by myself and not include them in my pass, because they are cheap tickets and I wouldn't like to add travel days because it wouldn’t be convenient. Travel day 3 - at this point I would restart the journey from Brussels to Berlin (the last station in which I used my pass will be Bruges, is it against the rules? - I mean, it will be clear I traveled to Brussels not using the pass…). etc.My doubt is about “skipping” travel days

7
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Full steam ahead
1 year ago
J
JonasLagnerydNew aboard
asked in Eurail & Interrail Passes

Time limit for the use of the 50% flash sale tickets?

Hi, I just noticed your 50% off flash sale - valid 6-10 of May 2022. Sounds awesome! I wonder if those tickets have a limit as during which time period one can use them? Is it possible that I buy a ticket today and start using it in the beginning of October? Kind regards, Jonas

1
M
Full steam ahead
2 years ago
etiennealioski
etiennealioskiRight on track
asked in Eurail & Interrail Passes

Last-minute trip modification with a mobile pass

Hello, I want to travel to the Netherlands.I have a mobile pass. If on the day of the trip I finally want to stay longer in a city and report the time of my next train, is it possible to add this new trip?Knowing that it is impossible to delete a travel day

2
M
Full steam ahead
2 years ago
E
Erik StintzingNew aboard
asked in Eurail & Interrail Passes

Unable to connect my travel ass

So I got the order confirmation, and everything was fine. I logged in successfully using my pass code, but after a few days it got disconnected and i can no longer log in to the rail planner app using my code. It says that ”something went wrong”. Has anyone had the same problem?

1
R
Railmaster
2 years ago
Robert Lackenby
Robert LackenbyNew aboard
asked in Eurail & Interrail Passes

Changing device

Hello. I have already asked this question but so far, not had a response. I have booked trips for two people, ordered seat reservations etc. Everything is in place for our journey which starts in July. I have realised that my iphone is becoming unreliable and I need to replace it. I need to transfer my Interrail pass and all the information on it to a new iphone. How is this done?ThanksRob

1
R
Railmaster
1 year ago
Maxi Ripani
Maxi RipaniRail rookie
asked in Eurail & Interrail Passes

New billing address

Hello! I’m moving to Brussels in July. I’m Italian citizen and last months lived in Buenos Aires. I’m wondering if I could use my new Brussels address as my billing information for my Interrail pass. Max

5
M
Full steam ahead
1 year ago
Robin Eriksson
Robin ErikssonNew aboard
asked in Eurail & Interrail Passes

Change name in global pass

I realised one letter was missing in my third name in my global pass, does anyone know if this might cause a problem? I havent activated the pass yet so I should be able to change it but seems to be impossible the get an answer from the support 

2
M
Full steam ahead
1 year ago
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