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Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

  • 5,911 Topics
  • 22,806 Replies
5911 Topics
Jamie Jongkind
Jamie JongkindNew aboard
asked in Eurail & Interrail Passes
Interrail email contact - real person

Hi everyone! Hope you had a few good holidays. I was wondering if anyone knows any direct email address for customer support?All I can seem to find on their pages is chatbots.. Any one of you have any experience trying to get a deadline postpone for your pass activation?Had some personal issues come up just before i wanted to start travelling which means I have to postpone the trip - and the deadline is on 14th of April. Many thanks and wish you a good day,

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Railmaster
2 years ago
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Danielle87Rail rookie
asked in Eurail & Interrail Passes
Travel day used unintentionally

Hi, I’ve sent an email to customer service but not sure if they reply quickly enough. Is there a contact number?I boarded my train for Bratislava from Krakow an hour ago which I have a separate train ticket for to my pass. But stupidly I also added it to my pass so I had the time schedule easily accessible but now it’s activated a day that I didn’t need - I immediately took this journey off my plan but it didn’t give me the day of travel back. I’m having a huge panic now that I won’t have enough days left for when I actually need them :( I’ve seen that a few people have had something similar happen and onlycustomer service can intervene. Does anyone have any other way of reaching them other that email. I have a severe anxiety and really wishing I had just wrote the time down on my hand instead. Feeling really stupid now. Thank you in advance! 

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Railly clever
2 years ago
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Full steam ahead
YorkieFull steam ahead
asked in Eurail & Interrail Passes
Worked comparison of Global pass v buying tickets.

After seeing many posts with advice on calculating the value of buying tickets v buying a pass I actually went back over my last pass ( a 10 days in 2 months first class pass) and, using 2023 prices, worked out three options - Pass + reservations, Earliest non-flexible fare for the same trains and the fully flexible fare.The details for anybody to check are below but the summary is - First Class pass plus reservations would cost 663 euros, Early saver fares (No exchange or refunds) would cost 940 euros and fully flexible tickets (the closest to the flexibility offered by a Global pass) would cost 1804 euros.I appreciate this is only one personal itinerary, and in Western Europe, but it may help newbies to see how to do the calculation on the perennial question of pass v tickets.It might also help show how reservation fees add to a typical itinerary. We took many optional reservations so added them in.For the record we took 2 separate one-way journeys with the one pass.     PASS  

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Full steam ahead
2 years ago
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eve.erieRail rookie
posted in Eurail & Interrail Passes
Travelling outside of the Euro area

Hi everyone!Coming from France, I’m planning a trip to Northern Europe where most of the countries I crave to visit are not part of the Euro area (Denmark, Sweden, Norway, Ireland and the UK).Do you have any feedback or past experience(s) when it comes to the best - thus cheapest - option to ‘decrease’ commission fees and other monetary fees?Thanks in advance,Eve

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2 years ago
NortiusMaximus
NortiusMaximusNew aboard
asked in Eurail & Interrail Passes
Listed/Unlisted trains

Hi. Italian railways lists short 2hr train trips from Florence to Milan, but the Eurail app only lists 5+hr trips. How do i book on the shorter service if it isn’t listed in the Eurail app?Thanks for your help.

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Railly clever
2 years ago
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Jakecockell1Rail rookie
asked in Eurail & Interrail Passes
Travelling europe first time

My girlfriend and I will be travelling Europe from England in July this year. Now I don’t mean to sound stupid, but I can not seem to grasp or understand the idea of the pass, reading the reviews you pay for a global pass but then still end up paying out a shed load in reservation costs?can I use the pass to access all trains and do all trains require reservation? Is this pass worth buying to travel for a month round Europe, 8 different countries? Is there any tips anyone can recommend for doing this trip? (Planes are a no go due to medical issue).   

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Full steam ahead
2 years ago
Anna Maria Schirru
Anna Maria SchirruRail rookie
asked in Eurail & Interrail Passes
Postpone my pass?

Hello is it possible to postpone my pass ?

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Full steam ahead
2 years ago
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AwmRight on track
asked in Eurail & Interrail Passes
Travel to exit 'port'

I plan to leave UK by Eurostar from St Pancras. My train to London arrives at Euston. Can I use my pass on this train even though it arrives at a different station in the city. 

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Railmaster
2 years ago
LeanneLlew
LeanneLlewRail rookie
asked in Eurail & Interrail Passes
Start and end destination UK (inbound/outbound)

I am planning a trip for August, from the UK and then taking 2 weeks to travel down to Croatia. We are then flying back from Croatia to the UK.From research I think that we can leave from our local train station, head to London and then on the eurostar to Paris and that is fine on our interrail ticket, as long as it is on one travel day.When we come back, we are flying from Croatia to Luton and then need to travel back to Cornwall. Again it will be in one day so can we use our Interrail pass to get from the airport to London,  change trains and then down to Cornwall. I think we can but wanted to check 

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Railly clever
2 years ago
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whanderfallNew aboard
asked in Eurail & Interrail Passes
Discount on Disneyland Paris Ticket

Hi, i’ll be headed for europe this February and as i’m about to purchase my tickets for a Disneyland pass, it seems like the ticket is unavailable for purchase via the Veltra website https://feature.veltra.com/en/promotion/europe/paris/disneyland-paris/. Does anyone know where i can book my tickets at a discounted price since i’m a global eurail pass holder? Thanks

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Hektor
Keeps calm and carries on
2 years ago
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DkgnRail rookie
asked in Eurail & Interrail Passes
Reis koppelen aan mobiele pas

Ik heb een mobiele pas en ik heb mijn eerste reis gekoppeld aan mijn mobiele pas.Echter mijn tweede reis koppelen aan mijn mobile pas lukt niet.Wat kan hiervan de oorzaak zijn?Bijvoorbaat hartelijk dank en een gelukkig nieuwjaar.

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Railly clever
2 years ago
Linda Opitz
Linda OpitzRail rookie
asked in Eurail & Interrail Passes
Eurail Pass for Switzerland

We are planning a trip to Switzerland in May.  We will be traveling from Paris to Berne.We would like to extend four to five extra days and travel on a couple of the Switzerland Scenic train trips.Can you tell me if we should have a Swiss Rail Pass or if the Eurorail will work as we will use that to get from Paris to Berne?Can you recommend three days of travel on trains, boats, etc that would get us to see the best of Switzerland and start and end up in Berne? We are senior citizens and really do not plan on hiking or doing lots in many cities, just seeing the views and getting off and on for meals and overnight. Thank you.   

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Full steam ahead
2 years ago
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HennessyR20New aboard
asked in Eurail & Interrail Passes
Past Midnight Conductor

I’m on an overnight train from Paris to Vienna and the conductor still hasn’t come around. It’s getting close to midnight and I’m worried when he asks to see my Eurail mobile pass it will not be there as the “travel day” will be over. The last pick up station is just after midnight. Is there anything I should or can do? I have our seat reservations, but what makes me most nervous is that this is the first time I’m adding a journey manually, as it was not in the rail planner app. Has anyone run into this problem before of a conductor not coming around until after midnight?

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Full steam ahead
2 years ago
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aprilanneNew aboard
asked in Eurail & Interrail Passes
Received Interrail as a prize, can I pay supplement to extend it?

I received a 5-day interrail as a prize from a contest and would like to know If it's possible to turn in into a 10 days over two months pass and pay the extra supplement?

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Full steam ahead
2 years ago
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Jia AiNew aboard
asked in Eurail & Interrail Passes
Eurail Global Pass

Hi All, If I am buying a eurail global pass, every trip that I can found at the rail planner apps is means that I can take the train? For example, I am planning a trip to Amsterdam, can I take Amsterdam Centraal to Zaandijik Zaanse Schans without paying extra cost to visit? Or, London St Pancras to Canterbury West also include in the eurail global pass?  

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Railmaster
2 years ago
Priyabrata Mohanty
Priyabrata MohantyNew aboard
asked in Eurail & Interrail Passes
Travel day without travelling

Priyabrata MohantyDec 30, 2022, 15:50 GMT+1Hi John, I had to activate the pass to show the QR code to the officer for booking reservation at the Zurich railway station counter.  Please help me as I have first time but this pass and I have to stay railway station for two night with my 1 years old as I am not getting hotel here.I dnt hv pass left and I m going back London today due to no reservations in train . However I have not used the pass yesterday while it is counting as travel day 

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Railly clever
2 years ago
David Xiang Zhang
David Xiang ZhangRail rookie
asked in Eurail & Interrail Passes
Seat reservation Frecciarossa

Hi,I have issues with seat reservation. I used my Eurail Pass for Italy (Mobile Pass) to reserve seats via Eurail website. and I came across the following error. I did try different time and date with different routes, but, all had the same problems. Are there any issues with the booking site currently?ThanksDavid

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David Xiang Zhang
2 years ago
Jeremy Loo Yong Xiang
Jeremy Loo Yong XiangRight on track
posted in Eurail & Interrail Passes
Glacier Express Upgrade 1st class from 2nd Class Pass

Hi there, i currently have a 2nd class Eurail Pass, however i would like to upgrade to a 1st class ticket for Glacier Express. Can i ask if anyone has purchased the upgrade before and where did you purchase it from? Thank you!

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seewulf
Railmaster
2 years ago
Iswadi Zainuddin
Iswadi ZainuddinRail rookie
asked in Eurail & Interrail Passes
Using Global Eurail in the UK

Hi everyone,I will travelling from London Waterloo to Staines (and vice versa) via South Western Railway. I have checked that the companies included in the Eurail Global pass coverage. However I am wondering if there is any barrier to enter the platform? And if yes, I don't think there is any QR code scanner on the barrier (i might be wrong). What is the best way to pass the barrier?Thank you.

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Railmaster
2 years ago
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efcorlettRail rookie
asked in Eurail & Interrail Passes
activation/booking

Hello,If I have a pass for 1 month and my mother a pass for 2 months, bought in May, when must we finish our travels by? I understand we have to activate within 11 months (so April 2023), but if we begin our travels in April could my Mum continue travelling into May and past the 11 months? Or must we finish our travel within 12 months of buying the pass?Thank you, Emma 

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2 years ago
Nikolic Anna
Nikolic AnnaNew aboard
asked in Eurail & Interrail Passes
Which pass should I buy?

Hello, I plan to make the following trip: Paris / Vienna then Vienna / Berlin and Berlin / Paris which pass do you recommend? Thanks in advance

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Railly clever
2 years ago
Grégori Claro
Grégori ClaroRight on track
asked in Eurail & Interrail Passes
I think I made a mistake in activating

I put it to activate my pass for March 2023 and accidentally put 2 trips thinking it was to schedule them, but it turned out that I used 2 days of the 4 that I was entitled to. But I haven't traveled yet. How do I reverse this?

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Grégori Claro
2 years ago
NiamhS
NiamhSNew aboard
asked in Eurail & Interrail Passes
Two separate return eurostar trips on one global pass?

Hi - my partner and I are travelling from London to Paris for the rugby World Cup in 2023 and we are hoping to get the Eurostar for a match on 23rd September (returning two days later) and again on 7th October (returning two days later).Is it possible to do this on the Global Interrail pass (4 days travel in 1 month)?I have seen some things about a max number of travel days in your home country so don’t want to buy the pass if we won’t be able to use it as planned.Thanks in advance!

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Full steam ahead
2 years ago
Eliejah
EliejahNew aboard
asked in Eurail & Interrail Passes
10 days Flexible or 7 days?

Hi, I will be traveling to Europe next yearShould I get 10 days Flexible or 7 days Flexible? 1.Paris > Brussels > Amsterdam  (Same day)2 Amsterdam > Cologne3 Cologne > Zurich4 Zurich > Innsbruck5 Innsbruck > Venice6 Venice > Florence7 Florence > Pisa > Rome (Same day)

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Full steam ahead
2 years ago
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WinterstarRight on track
asked in Eurail & Interrail Passes
Return or ‘point to point’ journeys Eurail or Interrail

Hi! I’m based in France for a month. I was planning to buy an inter rail pass so that I could go to places for a day, or occasional stopover - day in Germany then home, day in Paris then home, weekend in London then home…….have I completely misunderstood how the pass works?

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2 years ago
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