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SimgeNew aboard

posted in Travelling by train

Jamie GarrettRight on track

asked in Eurail & Interrail Passes

Refund for paper tickets that never came

Hello,I am wondering if anyone has advice on getting through to someone at Eurail to process a refund. We purchased 3 paper global passes on April 3, which never came. After spending hours trying to contact Eurail and the postal service, we ended up purchasing replacement mobile passes and requesting a refund.However, we have still not heard anything back with regards to our refund request. The tickets were nearly $1,200 and we have not received any indication that they will be refunded (despite paying extra for pass protection). I am wondering if there is a way to speak with a live person by phone or email? Any tips are much appreciated!Jamie G

1 year ago

marika.chicaRail rookie

asked in Train connections & reservations

With mobile pass I thought no tickets would be send by post - also reservations

Hi !I’m new to the interrail community and I don’t understand the reservation process. I thought that with the mobile pass no tickets would need to be sent to me by post. However now that I try to make reservations via the interrail website some options appear marked as ‘delivered by post’, namely polish trains.Does it mean that I cannot book those online and have them on my phone but need to wait for them to be delivered to me at home ? Is it possible to make the reservation online via the interrail website and retrieve it physically once in a polish train stations ?Thank you in advance for your help <3

1 year ago

MrTillNew aboard

asked in Train connections & reservations

Traveling from Kolding to Ringkoebing, do I have to pay extra for this bus?

This is my first year to use the interrail global ticket with my family. We want to travel from Kolding to Ringkoebing. In this connection, the bus is part of the trip. Do I have to pay extra for the bus?

1 year ago

Bill WhitlockNew aboard

asked in Train connections & reservations

Having trouble booking a reservation- can't click on booking for trains not requiring reservations

I find the itinerary I want and there are no seat resv. required, but there is nothing to click on to book the trains I want. It just says view cart at the end, but since no $ because I have the global pass the view cart is not lit up to click. So how do I book this ?

1 year ago

Bill WhitlockNew aboard

asked in Train connections & reservations

Can I book a train resv. without booking a seat so that I know I can get on if train is full?

1 year ago

lmr.spnhlRail rookie

asked in Eurail & Interrail Passes

Pass needs to be transferred to updated phone

Good morning, trying my luck here too after contacting the customer service yesterday – my phone has crashed few days ago, leaving me with no choice than to reset it to the original setting. I had to download again all my apps back - however, yesterday when opening the Eurail app and adding the pass back, it says that “this pass is already activated on another device” and I’m not able to use it at all.I’m supposed to travel friday morning and just incredibly anxious that we won’t be able to go because of that. Is there anyone that can help me? Many thanks!

1 year ago

Marco Di FrancescoNew aboard

asked in Train connections & reservations

Can't book reservation Mulhouse ville to Paris

When I proceed to payment for booking a reservation from mulhouse ville to Paris the process stops just before proceeding to payment. SNCF when reached by telephone can’t accept my credit card payment because they say is a foreign credit card. How can I proceed?

1 year ago

SeowanNew aboard

asked in Train connections & reservations

Problems booking reservation seat to Paris to Spain

Hello, everyone. I am trying to make a reservation train from Paris Gare De Lyon station to Barcelona-Sants with a Eurail pass 1st class tickets at 7/23 and the Departure time is 10:10(TGV 9713). But I cannot make a reservation because a delivery post could not arrive before I get on the train. I try to call SCNF (00 33 1 84 94 3635), reply that they couldn’t answer the call.Is there any way to make a reservation for this train?

1 year ago

Jiu LeeNew aboard

asked in Train connections & reservations

Seat reservation difference between app and web

Hi, I’m using Eurail Pass and I want to go to Hamburg from Copenhagen.On the mobile app(rail planner), they don’t say this connection needs reservation. However when I search by website, it shows me I need a reservation.Does anybody knows which one should I follow?The train connection I want to use is IC.

1 year ago

SepRail rookie

asked in Eurail & Interrail Passes

Mobile pass on phone

My phone sometimes does not work properly when it is warm outside. This summer, we are interrailing and temperatures may be high. I want to avoid being in a train and not being able to show my mobile pass. Is there a workaround for this? Can I for example look at it on the internet, or can I share a screenshot with my friends who travel with me? Hope you can help me!

1 year ago

Louise AlmeidaNew aboard

asked in Train connections & reservations

Can't make seat reservations if not logged in. Webaccount not linked to my pass.

Hey guys, I just got my pass and activated it on the mobile app. I want to make a seat reservation but the app says I have to log in to on the web ( which my web account is not linked to my pass even though it’s the same email , is there a way to link?), and then when I go on the web it tells me to make a reservation through the app. So I can’t do it either way. This is for Italian trains.

1 year ago

Aurore de MacquevilleNew aboard

asked in Eurail & Interrail Passes

Travelling by train without it being deducted global pass days. Is that possible?

Hello everyone! I would like to know if there is a time when you can take the train without it counting as a day of the Interrail Global pass?

1 year ago

fahadsabriNew aboard

asked in Train connections & reservations

Luggage transfer by Foot at Munich Station in 10m. What does it mean and it transfer time enough?

I have a journey from Brussels to Salzburg via train and there is a transfer by foot at Munich station and the time for next train is after 15 minutes, my concern is that I have luggage along with my wife and 2 kids, will I be able to catch the next train and how would be the transfer of luggage can be managed, please guide. Arriving at MUENCHEN HBF (GermanyDeparting from MUENCHEN HBF GL.5-10 (Germany)

1 year ago

KerynBaderNew aboard

asked in Eurail & Interrail Passes

Interrail or Eurail?

Hello! We are Americans living in Spain on military orders. Does this make us European residents? I’m not sure if we need to book Interrail or Eurail passes. Please advise, thank you!

1 year ago

danielspastaRail rookie

asked in Eurail & Interrail Passes

Need my pass cover number

I need my pass cover to make reservations. I’ve seen that some mods DM it so that would be nice.

1 year ago

egeFull steam ahead

asked in Train connections & reservations

What happens if I miss a train due to train delay?

Some trains have 5 minutes between each other for me to leave the first one and hop on the second one. If my first train gets delayed there is a huge possibility I won’t make it to my 2nd one. Does that mean the money I paid for my reservation will just be worthless and I will have to buy another seat reservation for the next train? Or how does it work?

1 year ago

Annkathrin BöNew aboard

asked in Eurail & Interrail Passes

Travel country of residence

I have the following problem: I am staying in Malta for four months for an internship and we are traveling by train to Oslo on business. We are also traveling through Germany, where I actually live. There we arrive by train in Munich. From Munich we travel to Hamburg and from Hamburg to Copenhagen. Is this a problem, as I only have one journey from Germany, i.e. my country of residence? Or do only the travel days count?

1 year ago

Sergioh04Keeps calm and carries on

asked in Train connections & reservations

Train from Prague Hlavni Nadrazi to Budapest-Nyugati is modified

Hello!The train from Prague Hlavni Nadrazi to Budapest-Nyugati on July 11, 2022 at 10:56, has been modified. Apparently some traintracks in Hungary cannot be used and part of the route has been replaced with a bus service. Our train is 279 and therefore it is affected by this modification. We reserve a seat on the train, do you have to reserve a seat for the bus or is it already included? Is there something to do or nothing to worry about? Apart from having the seat reserved, we also have the train reserved with the interrail pass.

1 year ago

mynameisfiberRail rookie

asked in Train connections & reservations

Reservation stuck in pre-reservation mode

Hello, I booked many trains all at once on Monday and one particularly long leg got messed up and I was notified it wasn’t fully booked and instead stuck in “PRERESERVATION MADE”. All other legs were booked, however they still don’t appear in my “Reservations” portion of my account. My travel is happening on Saturday and I still haven’t heard back from customer support about this. In the email notifying me about the reservation problem I was told this could be resolved! I would just book a new leg, but I got charged for the whole trip and don’t have enough to make a new reservation!! In addition, the reservations portion of the website is next to un-usable and I’m worried this will just happen again. I haven’t been able to find any phone number to call or any way of talking to a non-bot… anyone have an idea of what I”m supposed to do? Micha

1 year ago

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