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Ticket, Travel & Refund
Hello 👋🏻 I‘ve got some questions!1.Lets say I buy a 2months ticket, will the 2 months start from the day I buy it or the first day I use the train?2. How do I make seat reservations? 3. What if during my journey I won’t be able to continue because of Covid, will I get the money for the ticket back or at least a part ? thanks for your help :)))
How do I cancel my outbound/inbound journey?
Hello! My friend and I are travelling from Innsbruck to Mannheim and need to use our outbound/inbound journey for that trip. We selected a train and then decided to take a different one. So we deleted the old train and now added the new one to our trip. Th erprobten is that at my friends app it says that she has already used her outbound journey, despite that being not true. I however have no problems and could add the other train as an outbound journey. Has anyone experienced the same problem? Is the app lagging?
Do I have to use a travel day for domestic transport in Switzerland
Some conductors do not believe that all domestic transportation in Switzerland is included as long as I have a valid Eurorail pass. They have harassed me and made me uncomfortable, how can I prove to them my case? Please help!!!Thanks, Mauricio Chamat
Canceled train tomorow
Hello,i write you because i have a problem with my second travel day: i want to travel from Paris to Valencia on Sunday the 19th September but the second train from Lyon to Barcelona is canceled because of the storm in the south of France. What do I have to do? Can I take another connection?Best regardsAriane Opitz
Are snalltaget trains a part of the interrail pass
I wish to travel to Berlin Hbf from Lund Central. I have a valid 7 day interrail pass. Are the train connections offered by snalltaget included in the pass? The reason I ask this is because snalltaget is not mentioned as one of the partners on the interrail website but on the snalltaget website it says that travel interrail passes are valid.Does anyone know what the case is?
Help! Need to change travel day the same day!
Hello community,we’ve a huge problem right now. We’ve a mobile pass (7 days in a month) and tomorrow should be our last travel day. We’re in Lugano/ Switzerland and want to go back to Germany. But I didn’t manage to change the travel day (should be today once) and now we’re kind of forced to travel today cause the day is activated. We’ve booked and payed a hotel for two nights, so we really don’t want to travel today.Does someone know wether there is any possibility to change the travel day or has made similar experiences??I sent a mail to the interrail company, but they automatically texted me the answer can take within 7 days…I hope someone can help us! Best wishes!
Complaint: Shipping slower than walking
I have had to postpone the trip I had planned for this month because I was unable to buy an Interrail pass that would be delivered in time. I was ordering it to a relative’s residence in Frankfurt am Main. It said that it would be delivered by PostNL (the Dutch postal service) & take 17 days to arrive.I could walk from any major city in the Netherlands to Frankfurt am Main in under 17 days.I genuinely mean this. Frankfurt is approximately 225 miles away from both Rotterdam and Amsterdam. To walk this in 17 days would mean managing a leisurely 13¼ miles per day. At a typical walking speed of 3mph, this would mean walking for only 5 hours a day. And for this snail mail, they charge €19.One may say that the covid-19 pandemic has reduced the availability of staff to process the orders, but I seriously doubt that it takes that much employee time to manufacture an Interrail pass.I do myself great woe to resort to such cynicism, but I am genuinely concerned that Eurail may be deliberately
how to customize Trips during a travel day
Hello!i was wondering if it is possible to customize/change the suggested connection in the interrail app before adding it to the pass. I‘m asking this because in my case there is one particular connection where i‘m forced to take a later train because the contingent for seat-reservations for Interrail-users is out already. Therefore i want to add only one other (the last) connection for this Travel day, the rest would be okay as it is. is there are way of doing so? Hallo,ist es möglich bei einem vorgeschlagenen Reisetag eine Anpassung einzelner Verbindungen vorzunehmen?in meinem Fall würde ich eine Verbindung innerhalb dieses Tages abändern wollen. Oder muss man vielleicht einfach 2 Einträge vornehmen?ausserdem habe ich bereits die Sitzplätze reservieren lassen, finde die Verbindungen aber so nicht in der App. (Dies wurde im DB Reisecenter vorab erledigt.) Reicht es nun einen „Platzhalter“ für den Tag manuell einzupflegen, damit der QR Code generiert wird? Mit freundlichen Grüßen,
Dear community,I bought an interrail global pass on December 2019 to travel in April 2020 but due to covid I had to cancel my trip. Since a few months ago I am trying to request an exchange or refund but interrail and Deutsche Bahn (where I purchased the ticket) keep pushing the responsibilit to eachother, resulting in me having to do uncountable emails and calls and not getting my 200 € back - I am really frustrated and I would really appreciate if Interrail could step up and help me get my money back, and I would be thankful for tips from anyone on this matter, as I am sure I am not the only person affected.By the way, I already sent a refund form but it got rejected by interrail...Thank you,Pol
Hello everyone,I am planning to go from Hamburg to Copenhagen tomorrow morning and I need to book a reservation. Does anyone know if it is really necessary to print the ticket or does it depend on the train/country?If so, does anyone happen to know wether I need to print the ticket for this specific route?Thanks in advance :)
Night train ticket inspection mobile pass
Hi all!Next week I'm going to travel Eastern Europe for a couple of weeks. Some of them, for instance Budapest to Bucharest will be night trains. I've interrailled before, but never with a mobile pass. So I was wondering, how does ticket inspection with a mobile pass during night trains work? Normally you give your paper pass to the inspector, but I hope you don't have to give your mobile phone to them, anybody has experience with this? 😉 Thank you very much in advance!
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