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11761 Topics

Robin Blok
Robin BlokRail rookie
asked in Eurail & Interrail Passes

Nighttrains - included or not?

Hi everyone! This summer I’m traveling through east/south Europe by train for the first time. I’ve planned every train already, but I’m confused about the night trains. Are they included in the interrail pass or not? I have a pass for 21 days.  For example, the train from Zurrich to Utrecht - in my trip it says I have to pay, but when I search it’s included (see pictures). Thanks in advance for your help!- Robin   

4
Robin Blok
1 year ago
C
Keeps calm and carries on
cyberbubKeeps calm and carries on
posted in Train connections & reservations

Are Interrail aware of the reservation problems?

I last used an Interrail 30 years ago as a young man, I’d love to go again with my son, but the awful ‘reservations’ problems that I’ve been learning about on almost all trains in France and Spain (also elsewhere) is making me think twice!!I really don’t mind paying E10 for a reservation on a high speed French train or E8 for a Spanish train, but the huge bureaucracy involved just to make a reservation seems ridiculous, in 2022! Phone calls, ticket offices, calling German railways, Belgian railway website, cover numbers, what the hell is going on! Without reservations you can’t easily plan - OK if you’re a student with 3 months to spare, not so good if you’ve only got 7-10 days.However, I do understand that Interrail Management can’t control the policies of national railways. So the main subject of this post is: are the Interrail Management aware that there are 2 simple things they could do to make their customers’ lives much, much easier? Yes - their customers!Update the app to allow

12
N
Railmaster
1 year ago
Pete Bensimon
Keeps calm and carries on
Pete BensimonKeeps calm and carries on
asked in Eurail & Interrail Passes

3 months Continuous Pass- can I split it into several shorter trips?

I bought an Interrail Global Flash Sale Pass Senior during the 50% discount offer. I went the whole hog and chose the First Class 3 months continuous variety. Having no firm travel plans at the time of purchase I randomly selected  validity start date of 3rd September. I understand that I can alter that at any time within the 11 months from the date I purchased the pass.I now want to take flight from the UK to Paris for a swing around France for a few weeks, travelling by train of course, to visit friends and relatives resident there - probably for just three or four weeks - before returning to the UK either by Eurostar or more likely by air (I live near Scotland so the cost of train from London to home is not much less than a flight home from Paris to my local airport).Here is my question. Since my pass is a 3 month continuous one but I’ve used three or four weeks of it, will I be able to use up the days remaining on it on another holiday in Europe at a later date before the expiry of

15
M
Full steam ahead
1 year ago
R
rosstelfordRail rookie
asked in Train connections & reservations

Seat reservation confirmation print

Hi,I am looking to book seat reservations for my group on the night train going from Bucharest to Budapest early July. It seems that interrail only offer paper tickets for this train which will not arrive to my house or my hostel in time according to interrail leaving me unable to proceed with my order. Is there anyway around this where I can book a seat reservation and use an email confirmation as my proof of purchase?Would we be better off to buy a seat reservation at the train station as soon as we get to Bucharest?If we are unable to secure a seat reservation would that lead us to not being allowed board the train? or would we still be able to board the train but have no seat?Looking forward to hearing any replies.

5
M
Full steam ahead
1 year ago
F
Full steam ahead
fsegreFull steam ahead
asked in Train connections & reservations

Can't book TGV Paris to Montpellier or Toulon to Paris

I bought Eurail passes for me and my daughter, but the trains require seat reservations which I am not able to book! (I tried all the hacks suggested on this forum.)The train TGV 6031 I am hoping for, leaves Gare de Lyon on July XX at 8:43 am and arrives Montpellier St Roch at 12:14.The human phone agent said that the 8:43 train was totally booked. So, he proposed other trains that did have seats available 7:12pm arrive 10:42 pmor 5:12 pm arrive 8:41 pm.But I was unable to book those online either.So I could theoretically book those over the phone - but they accept only an AMEX card from Americans- -which I don't have! I could buy in-person at the Gare - but, well, there's this problem of the Atlantic Ocean.Anyway - if you know any way to buy a seat reservation, please let me know.Un peu ridicule. 

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R
Railmaster
1 year ago
Lisa Büscher
Lisa BüscherRight on track
asked in Train connections & reservations

How to get to Dax?

Hello, I’m totaly frustrated. I booked an Interrail Ticket thinking of traveling from Koeln to Dax on the 9th of July. I serched for all the trains and found them. After I bought the ticket I got to know that there are no seats left on the train from Paris to Dax on the 9th. No matter which time. Now I serched for hours and hours how to get to Dax. I’m so frustrated because there is no help anywhere and no answer on my mail to Interrail. Did I pay 250€ for nothing and can’t get to France on top? Is there someone with an idea what to do?Thanks!

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Lisa Büscher
1 year ago
E
Full steam ahead
EurofimaFull steam ahead
asked in Eurail & Interrail Passes

Not getting passcover numbers from customer service

I asked customer service eurail b.v.  the “passcover numbers” of our mobile interrail passes.  I didn't get it because I didn't mention a specific reservation.  I see in the forum that many request this under time pressure.  I also know that it is only necessary with a limited type of reservations.  To avoid that stress, I already requested the passcover numbers for our three-month interrail passes, which we will probably use in a few months.  That you need a specific reservation question to get these numbers: is that new or has it always been the case?

1
seewulf
Railmaster
1 year ago
P
PKendallJNew aboard
asked in Eurail & Interrail Passes

If I buy a 1 month to global eurail pass, only I can to use the pass in June or maybe July too?

Hello, if I buy a 1 month to global eurail pass, only I can to use de pass in June or maybe July too?

4
A
Railly clever
1 year ago
E
eduardo silveiraRail rookie
asked in Travelling by train

Accessibility at trains and on trains for wheelchair users

Dear sirs,I'm going to Denmark, and I plan to buy tickets from Kopenhagen to Gottemburg, from Gottembur to Oslo, from Oslo to Stockholm, and from Stockholm to Copenhagen, now, in July.I am a wheelchair user and would like to know if there is accessibility at stations in Scandinavia, as well as on trains, for wheelchair users

1
A
Railly clever
1 year ago
Leo Veltman
Leo VeltmanRail rookie
asked in Train connections & reservations

Moet ik mijn reis in volgorde toevoegen en boeken of komt dit vanzelf op de juiste volgorde te staan?

Kan ik eerst een deel van mijn reis (route b.v. Brussel midi-London st Pancras) boeken en reserveren om daarna het begin van mijn reis en het slot (geen reservering nodig) te boeken? Komt dit dan vanzelf op volgorde op mijn reis van die dag te staan?

2
Leo Veltman
1 year ago
Kayleigh Hackett
Kayleigh HackettNew aboard
asked in Eurail & Interrail Passes

Activating Pass and Travel Days

Hello! My train pass (7 days within 1 month) was purchase 16 June, 2022. I am hoping to travel next summer (May or June 2023). I know I have to activate my pass by 11 months after receiving it (so 16 May, 2023). Does this mean all of my travel dates must be before 16 May, 2023? Or can I activate it on 15 May and travel through the end of May and into June?

2
R
Railmaster
1 year ago
Leo Veltman
Leo VeltmanRail rookie
posted in Train connections & reservations

Can I book en make reservation on my computer at home? And how to change currency?

can I book en make reservation on my computer at home? There are many problems. Pay in dollars for example. I will travel with three persons from Heerenveen to Hastings. so reserve from Brussel midi to London.Who can help me?

4
R
Railmaster
1 year ago
Luana Vogas
Luana VogasNew aboard
asked in Eurail & Interrail Passes

Birrthday error data

the two global pass travelers have the wrong birthday date. I believe it was a system failure. we are both a day older. is there any problem ?

2
A
Railly clever
1 year ago
oaoaoaa
oaoaoaaNew aboard
asked in Travelling by train

URGENT: Pass Cover Number for seat reservation (Mobile Pass)

Hi, as previous topics, I need a pass cover number for my mobile pass in order to reserve seats using a third party website (TGV, not interail). I’ve tried emailing the support team but no response. Urgent help required, thanks very much. @Nanja ?

2
C
1 year ago
Simone Silvestri
Simone SilvestriNew aboard
asked in Train connections & reservations

Reservation Bordeaux - Madrid ''reservation unavailable''

I’m planning to make a trip from Italy to France and from France to Spain. One day of travel is giving me problem, moving from Bordeaux to Madrid. The Rail Planner notifies the need for reservation, but it seem that all the reservation seats are unavaible. The problem is that there is no alternative and going with regional train needs something like 38 hours and a radical change of the itinery. Can someone help for the reservation or suggest alternatives? Thanks

2
R
1 year ago
A
andlasterNew aboard
asked in Eurail & Interrail Passes

Need pass cover number.

As many have asked before, I need my pass cover number for my mobile pass. This is urgent as travel is for tomorrow. There are seats available but it requires my pass cover number. The Eurail interface for reserving seats is bugged out basically all the time so I can’t book them there. I have already tried calling SNCF but as I am booking from London to Paris on Eurostar they said they cannot help me. Please any help is appreciated. I have submitted a form already but fear it won’t be responded to in anywhere near enough time.

1
R
Railmaster
1 year ago
S
SamsgoNew aboard
asked in Eurail & Interrail Passes

Do I buy a ticket for the days I use the train to travel to those places or for the duration of my full trip?

I mean, if I want to go from Spain to Paris, Brussels and Amsterdam and I want to spend a couple days in Paris and Amsterdam, I buy a ticket for the days I use tue train to travel to those places or for the duration of my full trip?

1
R
Railmaster
1 year ago
Nacho Dupre
Nacho DupreNew aboard
asked in Eurail & Interrail Passes

Stolen phone - pass needs transfer to other device

 I am traveling to Europe and my phone has been stolen where I had the pass activated, it will not let me activate it on another phone because the app tells you that it has already been activated, I have my confirmation email and my pass number. Someone know how i can solve it?

1
R
Railmaster
1 year ago
J
Full steam ahead
jrestarFull steam ahead
asked in Eurail & Interrail Passes

Unable to add trip to my pass - received a fine and no refund

Hello all,I wonder if somebody can help me. We went to board the glacier express on May 12, 2022 and I tried to add the trip to my pass and I was unable to do it in the app. However, I was successful to add the rest of my trip. I bought the Global pass for 7 days travel within 21 days. I tried asking for help with 2 OBB offices one in Bern, Switzerland and one in Brigs before hopping into the Glacier express. Both had told me that the glacier express should be covered by the Eurail pass. When we board the train I explained to the conductor my issue. The conductor proceeded that if I’m not able to produce a ticket that he has to charge me and to sort the issue with Eurail. He charged me 1,165.00 swiss francs for the 5 of us. He gave me the receipt and stating that I could not activate the train tickets in the app. I e-mailed Eurail right away that day and attached the receipt and the issue. 1 month later I got an e-mail from Eurail and stated that there will be no refund will be issued

6
J
Full steam ahead
1 year ago
S
SgambinoNew aboard
asked in Train connections & reservations

Can I hop on the train at a different location with same reservation?

Hello, I am traveling to Europe in 2 weeks and for one of my trains in Italy I have a reservation booked from a specific station. However, due to a change of plans it would be a lot easier for me to hop on the train at a later station. Can I just hop on the train with the same reservation ticket I already purchased? After all it’s the same exact train just 2 or 3 stops after the one my ticket says. Any help would be greatly appreciated.  

1
seewulf
Railmaster
1 year ago
borundev
borundevNew aboard
posted in Eurail & Interrail Passes

Fradulent Advertising

Eurail showed plenty of tickets available for London-Paris leg before I bought the global pass. Then when I tried to reserve a ticket I had to activate my pass. Since then I do not see any tickets. So I went in through an anonymous window and checked again and it still shows the tickets.This is clearly fradulent advertising. Their rules do not allow me a refund now and the pass is completely useless. I am thinking of taking this to European Consumer Court.See the attached images for screenshots of this fraudulent behavior. 

5
A
Railly clever
1 year ago
Emily Alice Llewellyn
Emily Alice LlewellynNew aboard
asked in Eurail & Interrail Passes

Can't find United Kingdom on drop down box

I can't find united Kingdom, great Britain, Britain or Scotland on the drop down box when trying to choose my country of residence to purchase the tickets. Can someone advise/help? Thanks 

1
R
Railmaster
1 year ago
Farida
FaridaRight on track
asked in Train connections & reservations

Can't book seat reservation on Eurostar from London St Pancras to Brussels

I have purchased an Interrail pass valid for 33 countries. I tried to book a seat reservation from London St Pancras to Brussels but could not do it. Please can anyone help. I need to do this as soon as possible. Thank you in advance 

4
Farida
1 year ago
Laurent Delbeke
Full steam ahead
Laurent DelbekeFull steam ahead
asked in Train connections & reservations

No confirmation by email for a reservation booking

DearOn 12/06 I made a reservation for Brussels-Paris (25/06) and Paris-Brussels (25/06). The money has gone out of my account but I have not yet received a confirmation by mail. 25/06 is approaching and I would like to have my tickets. Who can help me with this? Thanks in advance! Laurent

2
Laurent Delbeke
Full steam ahead
1 year ago
G
ginnyNew aboard
asked in Train connections & reservations

Account and app not connected so cannot book seats

Hi - i have interrail passes and downloaded the rail planner app, added the passes and activated them. I have created a trip and want to book seats for some journeys so have used the link which goes to the Eurail website and asks me to log into my account - done that but my trip isn’t there and it says I need to create one to book anything. Also then asks me to connect travellers to that trip - my passes are already connected to the trip in the app. Do i really need to put the whole trip in twice and how does it know it is the same trip. Have spent days trying to do this and already lost some journeys as seats are now sold out. Can anyone help me see what i am missing here?

1
R
Railmaster
1 year ago
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