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wyciszoneNew aboard

asked in Eurail & Interrail Passes

Pass purchase issues - proceed to payment button does not work

I did my checkout and my friend on other computer too and we can’t proceed to our payment even though everything is correct pls help im losing my mind

1 year ago

JelmergraaffFull steam ahead

asked in Train connections & reservations

Puribe1Rail rookie

asked in Train connections & reservations

2nd class global pass but bought 1st class tickets

Hello, is it possible to use the first class seat reservations sold to me by SNCF over the phone but I have a 2nd class global pass? Their weren’t anymore seat reservations other than 1sr class and desperately needed this train for this day. We are using these seat reservations for the train from Paris to Barcelona and is a TGV train. Thank you.

1 year ago

KIM HYUN SOONew aboard

asked in Eurail & Interrail Passes

How to change shipping address?

Hi, I’ve just reserved a paper ticket and I see my shipping address is incorrect.Can you help me with changing the address?Thank you!

1 year ago

DemetRail rookie

asked in Train connections & reservations

London to Istanbul via Bucharest. What is the easiest route?

Hi I am travelling to istanbul in July via bucharest but in the reservation page it say joirney takes 42 hours 2 change of trains. So there is long waits between changes. So 2 days from bucharest to istanbul. Sorry l am mumbling but what is the easiest route to take. I especially want to visit Paris and Budapest on the way

1 year ago

JannePaulineRail rookie

asked in Eurail & Interrail Passes

It says our outbound/inbound is used up, but we need it to get home

We Are from Germany and used the pass to visit Budapest. We want to go home tomorrow and already bought seat reservations and planned the trip. Now we want to activate the tickets for the train from Budapest to Berlin and from Berlin to our home. But we cannot do that as it says we used all our inbound/outbound which is not true because we are not even home yet. The inbound/outbound cannot be cancelled anymore because it says we used it in the past. We need one inbound in order to get to our home… can the old and incorrect one be cancelled because it was not an inbound? Currently, we are stranded in Budapest but we really need to go home..

1 year ago

spacemanvtKeeps calm and carries on

asked in Train connections & reservations

How do I get a Pass Cover Number?

I have emailed customer service that i need a Pass Cover number with no response, can anyone assist me? thanks!

1 year ago

Michelle MicketNew aboard

posted in Eurail & Interrail Passes

Best pass for me- Italy and Greek Islands

We might need 2 days of eurail in Italy and 4 days Greek Islands. What pass would be best for us?We won’t be taking a ferry from Italy to Greece. Does the Global pass include ferries?

1 year ago

Romain Guilbaud

asked in Train connections & reservations

Reservation needed or not on German trip (Nightjet or IC)

Hello Interrail community,I am a bit confused on how to manage reservations for a Nantes-Copenhagen trip on the 08-09 July.The trip relies on a Offenburg (00:41) - Duisburg (06:40) section that is referenced as both a nightjet (NJ) or intercity train (IC).From https://tickets.oebb.at/, it seems the NJ is not available for 4 persons anymore : If I search for the whole trip on the planner (Nantes>Copenhagen), it indicates the Offenburg-Duisburg section requires reservation. (I think it considers the NJ reference, that is considered a night train that requires reservation)If I only search for the Offenburg-Duisburg section, the planner indicates no reservation is needed (it seem it considers the IC reference, that does not require a reservation) My question is then rather simple : is a reservation needed on the Offenburg-Duisburg night IC train ?If I choose not to book a reservation, do I have to enter manually the Offenburg-Duisburg section on my mobile Pass ? (as for now it only show

1 year ago

Nika WuthrichRight on track

asked in Train connections & reservations

Cant book seat reservation in Italy

Hi everyone So I’ve paid for my eurail pass (global pass, mobile) created a trip and assigned travel day and tickets from city to city in Italy. Now it’s time to do the seat reservation and I’m having issues.It won’t let me reserve a seat, all I get is this screen: I don’t know if that means there are no seats left, it’s too early to reserve etc. I have tried all my different journeys (Venice- Rome etc etc) and all the times and I get the same response.if anyone has any ideas it would be much appreciated!thank you

1 year ago

annamastaNew aboard

asked in Eurail & Interrail Passes

Is the ticket from your country to your destination country (and return) included in the Pass?

1 year ago

shannonnolteKeeps calm and carries on

asked in Train connections & reservations

Why are payments for seat reservations charged in US $ when I live in the UK?

Why are payments for seat reservations charged inUS $ when I live in the UK?

1 year ago

Camila QueirozNew aboard

asked in Train connections & reservations

Pass Cover Number

I need to buy a seat reservation from St Pierre de Corps from Champagne-Aderne. I bought the ticket using mobile option and when I try to buy in the website it requested me a Cover Pass Number but I don’t have this information. How can I proceed?

1 year ago

margarida121New aboard

asked in Train connections & reservations

Venice Mestre to Venice S.lucia included?

Hi! Does anyone know if the route Venice Mestre to Venice S.lucia is included in the global pass?

1 year ago

MemanderRail rookie

asked in Train connections & reservations

Train number doesn't match the app

Hi I have seat reservations on Paris nord- Amsterdam centraal at 1 June 8:25-11:44 the train number on my seat reservation (train no: 9315) doesn't match the train number in the railplanner app though (train no. 9415) the exact same departure time. Can I still add this journey to my pass and the ticket will be valid?

1 year ago

GeraldNew aboard

asked in Eurail & Interrail Passes

Validity 1 month in 11 months, what does it mean?

My one month global pass is valid for 11 months. Is that the start of the journey or the end? As an example: my pass was purchased on the first of May this year. Can I use it next year in April? If the first travel day is the last day of March?

1 year ago

Claudia OjedaFull steam ahead

asked in Eurail & Interrail Passes

Enojada

Desde mexico hicimos una reserva en la aplicación de eurorail y fuimos planeando el viaje y reservando . Nos decían que ya en el primer destino que era Madrid debíamos de sacar el boleto y ahí nos asignarían el número de asientos y pagaríamos el extra !! cual fue nuestra sorpresa que al llegar a la ventanilla de renfe en Madrid nos dijero que no había salidas a paris y que nuestras reservan no sirven para nada 👀 entoncess que se hace en esos casos !!!! Así es siempre tienes que llegar al sitio y ver qué tren coger?? O como puedes planear un viaje así ?????? Estoy enojada por la cantidad que pague !! Y por lo que tuve que pagar por irme a paris porque ya tenía la reserva del hotel!!!!alguien sabe que hacer

1 year ago

Blythe FullerNew aboard

asked in Train connections & reservations

What all does Eurail cover?

I am so confused on how to use the trains in Europe. We are going to small towns across Netherlands, Belgium, and Germany. Someone said to get a Eurail pass, but on their website it doesn’t show most of the towns I want to go to on the drop-down menu. Do I skip the Eurail pass and book each train ride individually before I leave the US (like from the DB website, etc.), or do I blindly purchase a Eurail pass and just hop on the trains over there without reserving? Totally lost right now 😦

1 year ago

Nika WuthrichRight on track

posted in Eurail & Interrail Passes

Can I use my mobile pass in Switzerland?

Hi everyone bit of a dilemma- ordered my eurail global pass, I’m doing a few weeks in Italy then Switzerland for a week.I had to book the Mobile pass as the website said the paper pass wouldn’t be delivered until July 5th but my trip begins June 18. I’ve since read somewhere that Switzerland doesn’t accept the mobile pass, just the paper. Is that true?I won’t get the paper pass delivered to Italy in time to use there, but then I can only use paper in Switzerland…thank you!

1 year ago

Olli MetsoRail rookie

asked in Eurail & Interrail Passes

The rules of inbound trip

We are two families going on an interrail this summer. The rules of inbound trip raising uncertainty among us. We'd like someone to enlighten us. There are two questions below that we would like to have answers.Family one is living in Oulu, FinlandFamily two is living normally in Helsinki, Finland, but during the summer time in Finnish Lapland, Muonio, Finland.We start the trip from Haparanda, Sweden and travel around Sweden and Denmark for about ten days. From Copenhagen, Denmark we fly to Helsinki, Finland on 11th of july.Is the family one allowed to do the inboud trip from Helsinki, Finland to Oulu, Finland on 14th of july with the interrail card that we have (global, 5 trips in a month)?Is the family two allowed to do the indound trip from Helsinki, Finland to Kolari, Finland (near Muonio) on 14th of july with the interrail card that we have (global, 5 trips in a month)?

1 year ago

Julie Delecki RootNew aboard

asked in Eurail & Interrail Passes

Accidentally entered wrong birth year

I have booke tickets but acidently entered wrong birth year and it wont le me change it in editing.there is no phone number to call for help. please Help!

1 year ago

shannonnolteKeeps calm and carries on

asked in Eurail & Interrail Passes

Eurail or Interrail?

As a UK resident should I have a Eurail or an Interrail pass? What is the difference?

1 year ago

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