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12172 Topics
Radek Tuček
Radek TučekRight on track
asked in Train connections & reservations
Need help with seat reservations

Hello everyone,We are a group of five people that have Interrail global passes for the 2nd class and we need help with two trains, one from Hamburg to Copenhagen at the 7th of August (leaving Hamburg at 23:56 and reaching Copenhagen at 8:19). We have already booked a reservation for a train that leaves the next day (at 8:19 AM) from Copenhagen to Stockholm, so we don’t want to miss that. But the one that leaves at 23:56 from Hamburg says that the reservations are sold out. If it had to be done, we would just try to find a train that would take us straight from Hamburg to Stockholm and just try to cancel the reservation (if it’s even possible, some of them were sold out and some were unavailable because of some sweden rail track repairs from what I’ve read). The same goes for the train from Copenhagen to Hamburg at the 14th of August (leaving Copenhagen at 5:17 and reaching Hamburg at 10:05). We would like to catch the train after this one that we have a reservation for (from Hamburg to

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Radek Tuček
2 years ago
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ColeelvissRail rookie
asked in Eurail & Interrail Passes
Paid for my mobile pass but didnt recieve any confirmation email

I had purchased 2 mobile passes for me and my friend and didn’t receive any email for confirmation. I am already on my trip and will be leaving to my next destination soon. We are worried and don’t know what to do. I tried to resend my confirmation email but when I log in it says I have no pass purchases or orders or anything and in my bank account I paid for both. 

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Railmaster
2 years ago
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MrTillNew aboard
asked in Train connections & reservations
Traveling from Kolding to Ringkoebing, do I have to pay extra for this bus?

This is my first year to use the interrail global ticket with my family. We want to travel from Kolding to Ringkoebing. In this connection, the bus is part of the trip.  Do I have to pay extra for the bus? 

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C
2 years ago
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marika.chicaRail rookie
asked in Train connections & reservations
With mobile pass I thought no tickets would be send by post - also reservations

Hi !I’m new to the interrail community and I don’t understand the reservation process. I thought that with the mobile pass no tickets would need to be sent to me by post. However now that I try to make reservations via the interrail website some options appear marked as ‘delivered by post’, namely polish trains.Does it mean that I cannot book those online and have them on my phone but need to wait for them to be delivered to me at home ? Is it possible to make the reservation online via the interrail website and retrieve it physically once in a polish train stations ?Thank you in advance for your help <3 

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M
2 years ago
Jamie Garrett
Jamie GarrettRight on track
asked in Eurail & Interrail Passes
Refund for paper tickets that never came

Hello,I am wondering if anyone has advice on getting through to someone at Eurail to process a refund. We purchased 3 paper global passes on April 3, which never came. After spending hours trying to contact Eurail and the postal service, we ended up purchasing replacement mobile passes and requesting a refund.However, we have still not heard anything back with regards to our refund request. The tickets were nearly $1,200 and we have not received any indication that they will be refunded (despite paying extra for pass protection). I am wondering if there is a way to speak with a live person by phone or email? Any tips are much appreciated!Jamie G 

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Jamie Garrett
2 years ago
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Mking1012Rail rookie
asked in Train connections & reservations
Booking reservations Additional to Pass. When buying at the station will the ticket be full price?

Looking for some help.  Have a 5 day travel pass. And so far have spent two travel days, one on high speed trains (which I had to buy a reservation for and did so through the inter rail website) and one on regional trains (which has meant I haven’t had to buy reservations as they have been included). My next trains need a reservation. However, they are unable to buy through inter rail website (it says ‘n/a’ on the booking platform) The alternative option I’m given, is buy them at a train station.  My question is: if I buy a reservation at the station, will it be full price? And if it is full price, I don’t understand what the point of the inter rail pass is. I thought the inter rail pass would give me either free or cheap train fares. Surely if I buy in the station that wont be the case.  Any help to clear up my confusion would be greatly appreciated.  Cheers

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Railmaster
2 years ago
Geir Paul
Geir PaulRail rookie
asked in Eurail & Interrail Passes
When activating pass I see “change your first travel day up to until midnight the day before” Does this mean i have to set the date one day before my actual first travel day?

Hi community!I get this text when i shall activate pass; “change your first travel day up to until midnight the day before”does this mean i have to set the date one day before my actual first travel day?Anyone? 

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Railly clever
2 years ago
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niggi_over9000Right on track
asked in Train connections & reservations
Reservation pricing TGV from Italy to France

Hello hive mind!I want to book a reservation for the TGV 9240 from Milano Porta Garibaldi to Chambéry-Challes-les-Eaux. When checking the pricing for the reservation at https://www.eurail.com/, a price of about 120$ is shown. For this price, I would be able to buy 2 normal tickets including a reservation. Why is the price so high? And does anyone have a recommendation for a cheaper option?

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Hektor
Keeps calm and carries on
2 years ago
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Aina SerradesanfermRail rookie
asked in Train connections & reservations
When I select the trip to book my seats the systems keeps on the loading mode

Hi to everybody! When I select the trip to book my seats the systems keeps on the loading mode… I’ve been trying wtih differents browsers but I get the same results and my trip starts in just a couple of weeks. Has anybody experience the same? any recommendation? Thanks a lot for your help! Aina

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2 years ago
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Fatima ZahraNew aboard
asked in Train connections & reservations
How to make a seat reservation for trains across countries?

Hi, We are traveling this summer across central europe, & I’m having issues to make seat reservation for some trains. Here is the route:Split > Zagreb : reservation needed Zagreb > Budapest : no reservation needed :) Budapest > Krakow (PL) : can’t find a place to make a reservation Krakow > Prague : same can’t find a place to make a reservation. For trains inside a give country it’s more o less ok depending on the websites, but when going to another country I can’t find a way to only reserve my seat.Thanks in advance for the help.

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Railmaster
2 years ago
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Full steam ahead
SamCritchFull steam ahead
asked in Train connections & reservations
Paying for Thalys seat reservation with Thalys vouchers

Hi, I have some Thalys vouchers I got as compensation when a train I was on was delayed overnight. Can I use them to pay for my Interrail seat reservation on a Thalys train? 

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Railmaster
2 years ago
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nataliesRight on track
asked in Train connections & reservations
RENFE train numbers

Hello I’m gathering information for a trip I’m planning to take with my husband in late September into October - travelling from London, through France and into Spain and Portugal. We have global continuous passes (1 month). I know that there are some RENFE reservation issues but that one route to booking reservations is to go via DB phone line, armed with train numbers. I have the excellent European railway timetable which includes train numbers. Does anyone know if these will be the ones needed to book reservations (or is there a RENFE timetable change?) Does anyone know if all the trains can be booked now? I think some might not be available to book until neare the time but I am keen to book Eurostar both ways and the big France into Spain; Spain into France tickets before they sell out. Perhaps I need to do my booking in a few batches We will be travelling as a pair and want to have reservations together, obviously we have two seperate passes. Slightly stupid question, but is it ea

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N
2 years ago
Bill Whitlock
Bill WhitlockNew aboard
asked in Eurail & Interrail Passes
Trouble with Eurail App - can't connect journeys to global passes

I was successful in booking the first leg of our journey with Eurail planner app.  But now trying to book day 2 of a 7 day Global pass.  I have created the journeys but can’t get them to connect to our global passes. 

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Railly clever
2 years ago
Francesco Laghezza
Francesco LaghezzaRail rookie
asked in Eurail & Interrail Passes
My pass has the incorrect date of birth and address.

Hi guys, some friends buy me the pass and they put on it uncorrect date of birth and uncorrect address. So i must change it but i don't know how to do it. Please help me.

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Francesco Laghezza
2 years ago
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Jean brotteRail rookie
asked in Train connections & reservations
Eurostar Problem with seat reservations

Hi community, I bought a mobile global Interail pass a few days ago and since then I have to say my experience with Interail website and customer service has been completely awful. I was first able (after experiencing many problems with Interrail website though) to book my first trip: Colmar (France) - London. Unfortunately after that it has been impossible for me to buy my second trip on the website: London - Bern on the 31st of July 2022 or even only London - Paris via Eurostar.The website says ‘prices unavailable. Check back in a few hours to see prices and book this seat reservations’. I have been checking now for many many hours and days and it is still the same.I have to add that before I bought my pass I was able to check the prices of these trips and all on their webiste, so I really don’t understand what is going on now.  Then I wrote Interail customer service several times from last Friday and still got no answer from them. I have been looking on forums and websites for hours

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Susan Myint
1 year ago
YamamotoKunio
YamamotoKunioRail rookie
asked in Train connections & reservations
Couldn't input a German station name

In the Planner, the station name "Fussen" couldn't find.What should I input this station name? 

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YamamotoKunio
2 years ago
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nick_loatRail rookie
asked in Train connections & reservations
'Document not valid for the date' when making ferry reservation - Greek Island 4 day pass

Hi,I’m trying to reserve a ticket with Blue Star Ferries using my newly activated 4 day Greek Island Pass. When I reach the reservation checkout page it tells me that ‘the document is not valid for the date’. The date of the ferry I have chosen is definitily within the active dates of the pass so I’m not sure why it isn’t allowing me to reserve a ticket? Does anyone have any idea how to resolve this? It’s strange because I have reserved one ticket already using my new pass and it worked fine... Thanks,  Nick

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N
2 years ago
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Johannes2004New aboard
asked in Train connections & reservations
Reservierung nicht möglich

Ich will einen Sitzplatz reservieren. Die versand adresse ist eine andere als die rechnungs adresse. Sobald ich aber bei der versand adresse ein land auswähle ist es nicht mehr möglich weiter zu den Reisedetails zu kommen. Es wird auch keine Fehlermeldung angezeigt, sodass ich wüsste was das problem ist, sonder das feld um weiter zu den Reisedetails zu kommen ist einfach "ausgegraut". 

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M
Full steam ahead
2 years ago
Manuel Arevalo Bezic
Manuel Arevalo BezicNew aboard
asked in Eurail & Interrail Passes
Fraud- someone stole my visa and bought Interrail with it.

Hi! I´ve been travelling in Europe from the 11 of May till 14 of June.On monday 30 my celphone and my bag were stolen in Italy. The robber made me a disaster with my celphone, traying to buy different stuffs through websites and aplications.Now that I’m back in Argentina, I realize that an eurail pass was contracted with my name and with this email: XXX. They used one of my VISA credit cards to pay for itI never used this pass and it wasn’t me who contracted it. I need urgent refund of this money in my credit card. I don’t know wether someone used this pass or not, but if so, it wasn’t me.I wait for your urgent contact.Thanks.Moderator note: private information has been removed for privacy reasons

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M
Full steam ahead
2 years ago
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suminRail rookie
asked in Eurail & Interrail Passes
is overnight travel count as two days?

I’ll ride a nightjet from venezia to salzburg at 21:48 to 04:04 and it’s direct.and the day passes when I’m in the train.Does this count as two days or one day??

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S
2 years ago
Simge
SimgeNew aboard
posted in Travelling by train
Is it allowed unfolding bicycles in international railways?

I really need to know that can ı take my unfolding bicycle to bulgarian, romanian railways? Additionally, if you know more about rules anout bicycle in railways, please send me message on instagram -> @beyidogan

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M
Full steam ahead
2 years ago
Kalley Carlson
Kalley CarlsonRight on track
asked in Train connections & reservations
Missing Paper Pass - Leaving for Trip Soon!

We still have not received our physical tickets in the mail and they were supposed to arrive by June 16th. The tracker shows they arrived in the USA on June 14th but there is no further information. We leave for our trip next week. Customer service is not answering because they are so busy. What should we do? Please help!! This ticket was to get from Innsbruck HBF to Venezia S. Lucia.

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Kalley Carlson
2 years ago
Nick Gioranidis
Nick GioranidisNew aboard
asked in Train connections & reservations
Reservation e-tickets was sent via email but did not have a QR on it. Is that a problem?

Hello. Recently I bought an e ticket for a route from Copenhagen to Hassleholm C but the one that was sent to my email did not have a QR code on it. Is that a problem? Because the other ones that I booked did have a QR code.

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M
Full steam ahead
2 years ago
Vinc
VincNew aboard
asked in Eurail & Interrail Passes
Deactivation of Pass

I falsely activated my Interrail Global Pass - now my 2 months are running but I am not able to travel at this time. Since I did not book any trips to my pass - I basically never used it - I want to deactivate it again to activate when I know how I want to use it. Is that even possible and if yes how/who can help me with that?The chat bot is useless and my emails are unanswered! 

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Railly clever
2 years ago
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Keeps calm and carries on
Ruben LKeeps calm and carries on
asked in Train connections & reservations
Making Renfe / AVE reservations AT Spanish Railway stations | How does it work?

We are trying very hard to make our Renfe / AVE reservations for our ‘Spain cityhopping trip’ on time, which is rather complicated as most people here know, so if all else fails we will be forced to try making our reservations very last-minute, AT the Renfe / AVE stations.So these questions are basically about this worst case scenario: -How last-minute can we make reservations AT the departure stations? At least 48 hours in advance? 24 hours in advance? 1 hour in advance?-Can we -for example- reserve seats between Madrid and Bilbao when we are in the -for example- Seville RENFE station? Or can we only reserve trips starting from Seville from there? -In hindsight: As we have planned only 5 trips (Seville - Granada | Granada - Madrid | Madrid - Bilbao | Bilbao - Zaragoza | Zaragoza - Girona) wouldn’t we have been better off with a Renfe pass for international travellers? Would this have saved us all the reservation hassle that we got ‘for free’ with our One Country Passes Spain, as Renfe

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Railly clever
2 years ago
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