- - Knowledge base
Groups
Interrail.eu
Eurail.com

Community
Get ready to travel

Get ready to travel

To ask all about our Passes, reservations & more

8043 Topics

Most views

Recently active Most replies Newest first

theresa.armyNew aboard

asked in Train connections & reservations

Warum werden mir Verbindungen im Juli noch nicht angezeigt

Immer wenn ich irgendwelche Züge im Süden Europas (Spanien, Italien [aber hier auch nur Südlich im Land: Rom, Florenze etc.], Griechenland etc.) für Juli und August raussuchen möchte, werden mir keine angezeigt, im März und April aber schon.Gibt es aufgrund der Saison keine Züge oder werden die später noch hinzugefügt, da sie in Deutschland, Frankreich, Belgien, Kroatien etc. schon verfügbar sind?

1 month ago

Christian Cesar GarridoNew aboard

asked in Train connections & reservations

Problem with seat resebarion for my family of 9 with a senior and 2 child from Paris to Lyon

Hi my family is currently in Paris France right now with 1 senior and 2 Child and they are a party of 9 havingtroublE with booking for their Eurail seat reservation on their trip to Paris to Lyon on December 25. Please Help. This is what is Shown on the booking for their seats they are hinding 1st Class tickets. Please Help.

3 months ago

BrewerscottageRail rookie

asked in Train connections & reservations

Reservations problem

I can put a seat reservation into my shopping cart, but every time I go to check out and accept terms and conditions I get:Please try to find an alternative connection. The unavailable leg will be removed from your cart.So I can’t purchase.If I cancel the reservation, I can still rebook it (i.e. it isn’t unavailable) but it always fails at checkout

5 months ago

Matilde LeiriaNew aboard

asked in Eurail & Interrail Passes

Entered the wrong start date and haven’t used the pass.

Hi all,I purchased the 15 continuous days pass on Mobile. I wanted to check the train times and availability but just as a simulation but ended up entering the start date for the 17th of September! I only realised this now but I only wanted to use it next year :( I just assumed we had 11 months and it would just activate once I used it. I don’t want to lose the entire pass because I was really looking forward to it. I haven’t used it at all except for entering the dates and now I only have 10 days left. Can someone help me out?

6 months ago

Ola PNew aboard

asked in Eurail & Interrail Passes

EmmaSurtRail rookie

asked in Train connections & reservations

Cannot book reservation. I get an exclamation mark or the page does not respond

I can’t book my reservations on the train I want. When I have filled in all the information and want to go to the next step after filling in where I was born, the page does not work. I get a exclamation mark in the middle of the page, or the page does not respond in any way. I have tested refreshing the page, do the reservations again both in my computer and my mobile.

9 months ago

kjahorydNew aboard

asked in Eurail & Interrail Passes

Changing travellers during interrail trip.

I have an Interrail pass for me and my two kids.I will first travel alone from Bergen to Riga, later to Sandefjord to pick up my children.Is there a way to book seats only for one person for the first leg of the journey, and then add the others to the trip later on?

9 months ago

DianaMartinsRight on track

asked in Eurail & Interrail Passes

5 or 7 days pass?

Hi, I need help please. I don't understand why the website says I need more than 5 travel days if I only have 5 travels planned? https://www.interrail.eu/en/tripplanner-map?fbclid=IwAR3JWahveeVBg6dlbBn10h3rCa24TFOkcPx4Mgoqv2cBDfyrz7NrNfBjQY4#adult=2&start=2022-06-14&end=2022-06-24&travelDays=5&trip=3dzIT00%2C3g7IT03%2C8xAT03%2C268SI01%2CalHR02%2C25oHU01

10 months ago

EurofimaFull steam ahead

asked in Eurail & Interrail Passes

Moment of downloading railpass in interrailapp. and requesting Pass Cover number

I have some questions after the flashsale. Definitely I think I won't be the only one with such questions, so I will post them here in this community: I have the interrailapp. on my phone. I bought the mobile pass with a 50% discount via “Treinrondreis” in NL. That went excellent and correct. The next question is NOT about activation just before my first trip in a few months. A Does it have advantages and/or disadvantages to download the railpass already now some months before the first trip in the app? (I know It can be removed again if necessary before activation). Or B downloading the railpass just before activation in the app after a few months? The next related question is about requesting the “passcovernumber” without haste, just to be sure: Can that A requested before downloading the railpass in the app.? B After downloading the pass in the app. but before activation? Or C only after activation? There is so much knowledge here, so I hope for clear answers!

10 months ago

Julia LöwNew aboard

asked in Train connections & reservations

Seat reservation: Paris to Florence - Interrail website does not work

Hello,maybe someone can help.The Interrail website does not work. Trying for hours to book seat reservation from Paris to Florence mid Julye. Is there another possibility? SNCF does not work (can just book full fare). Any ideas? Booked reservation London - Paris a few days ago via interrail website, but unfortunately did not receive tickets yet. Confirmation Email said that tickets are attached, but they were not. Credit card was charged though. Cannot download them in the tool either. Download button is missing. A pity that a community needs to solve problems, because the support does not answer…. :-)

10 months ago

AnurudhNew aboard

posted in Train connections & reservations

Eurail Pass cover number

Hi Team, Kindly provide me my Eurail Pass cover number which is needed for reservation. Regards,Anurudh

1 year ago

Fathi MuzakkiNew aboard

asked in Train connections & reservations

Seat reservaton - can't proceed to check out

Hey everyone just bought my Eurail Global Pass earlier this month which i need a seat reservation to get on the train. Btw i planed to go around italy with train and as you may know we need to book a seat reservation for some of the italian railway service. I know that i can book from ÖBB website but still i can’t buy it from there I’ve tried enough. Finally i can book my seat reservation from eurail web pages. I filled already the my personal data and my billing address. I just need to choose the payment method and pay it but weirdly i can’t here some picture to clarify thank you very much

9 months ago

Sivakumar NadrajaRight on track

asked in Train connections & reservations

Seat reservation- asked for pass cover number

We booked euro rail pass. Trying to reserve seat but it’s asking for cover number. As we book through mobile there aren’t any cover number available. How do we sort out this situation?

9 months ago

Simoneee

posted in Eurail & Interrail Passes

Can't get in touch with Customer Support

Hi everyone, I contacted the customer a week ago, but I still don't receive emails from them, I need to know as soon as possible if they can send me the paper pass with the right data.

10 months ago

eylulgokceRail rookie

posted in Eurail & Interrail Passes

Not able to access the Interrail webpage

www.interrail.eu page does not work.

7 months ago

Hilary FournierNew aboard

asked in Eurail & Interrail Passes

if I have a Greek ferry pass and on my ticket the start and end date is presented does this mean my ferry pass is activated?

look at title above

11 months ago

Veerle BusNew aboard

asked in Eurail & Interrail Passes

Interrail ticket - I couldn't enter an earlier start date

Hi everybody, I was trying to book a 15 days in 2 month ticket for this summer. When I had to enter the start date of my journey, I was only able to pick from the 26th of July or later. Does anybody know why this is and if I can also get my ticket with the start date for the 8th of July?

9 months ago

Laurent DelbekeFull steam ahead

asked in Eurail & Interrail Passes

Broken phone

My phone broke yesterday and I wanted to activate my pass on my new phone but this isn’t working since the pass is still activated on the old en totally broken phone. Can you please help me with the transfer of the pass? I travel tomorrow morning!!! Thank you in advance!Kind regards,Laurent Delbeke

9 months ago

Manuel Pons RomeroRight on track

asked in Eurail & Interrail Passes

Pays de départ pass global

Bonjour, je réside en France, mais je voudrais partir depuis l'Italie pour aller en France puis rentrer en Italie. Est-ce possible de partir d'un pays autre que son pays de résidence avec le pass global?

9 months ago

brinsKeeps calm and carries on

posted in Train connections & reservations

I won't be home for delivery

Hi please help! EUrail isn’t responding.I ordered a paris-barcelona paper ticket through postal mail and it says it is due to arrive when I’ll be in another country! what do I do!It was a very expensive reservation :(

10 months ago

StellaRosaNew aboard

asked in Train connections & reservations

Change in the itinerary in case of delay or change of plans?

Hi there!I would like to ask whether the train conncetion of a given day is subject to change. For example, I see in the app that I’d need to add a certain train conncection of a given day/time to my Globalpass. However, can I still travel that same day but in another time in case of delay due to train connection or my plan changes?Thanks a lot!

9 months ago

andlasterNew aboard

asked in Eurail & Interrail Passes

Need pass cover number.

As many have asked before, I need my pass cover number for my mobile pass. This is urgent as travel is for tomorrow. There are seats available but it requires my pass cover number. The Eurail interface for reserving seats is bugged out basically all the time so I can’t book them there. I have already tried calling SNCF but as I am booking from London to Paris on Eurostar they said they cannot help me. Please any help is appreciated. I have submitted a form already but fear it won’t be responded to in anywhere near enough time.

9 months ago

Silvia Mabel PradoNew aboard

asked in Eurail & Interrail Passes

Reembolso

Según mi reclamo #50544 me dan tiempo para volver a comprar tickets hasta el 1/9 solicito unos días más hasta el 3/9. Por favor espero respuesta.

1 year ago

Page 300 / 322

Not finding what you're looking for?

Don't be shy and let us know about your challenge.

Ask your question here!

Terms and Conditions & Privacy Policy Cookie settings

Sign up

Already have an account? Login

Social Login

Username *

E-mail address *

Date of birth (not visible to other users)

(Private)

Only you and moderators can see this information

Country *

A bit about yourself

Destinations visited (with CTRL you select several)

Favourite destination (with CTRL you select several)

Password *

I accept the Terms and Conditions and the Privacy Policy of Eurail and Interrail.

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Social Login

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.