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Broken screen, unable to add pass to new device
Hi, I have a mobile global pass (10 days in 2 months). Unfortunately, my phone broke in the middle of my trip and I am unable to add my pass to my new device. I tried to reach our to the customer support through email and social media but I'm yet to receive a response. I'm very worried as with each passing day, I stand a chance of losing more and more money as I have already made accomodation reservations in multiple clities. I feel helpless about it and it is too expensive for me to buy tickets for traveling while they work on my case. Is there by any chance s physical office of Interrail that I could visit in Germany or the Netherlands to fix this issue? Any help would be greatly appreciated as it is extremely urgent. Thank you very much!Kind Regards,Abhiraj
Purchased Eurail pass with wrong start date - Pass is about to expire without making use of it.
Hello, I purchased a $400 USD Eurail pass and was confused about directions and entered the wrong start date thinking it was active for 11 months. I thought the ‘start date’ would be whenever you used it first. In any case, I’m about to leave overseas and just found out that my month pass ends in three days, whoops!I emailed and messaged Eurail on May 1st but still haven’t heard back. My flight is in less than 24 hours and I’m getting nervous! Anyone been in this situation? When can I expect to hear from them? I’m flying into Madrid, Spain. Is there a booth at the airport or something? Is there a phone number I can call? I’m freaking out. Thanks.
Train isn´t available as it should be
Hey, I just created a whole tour through europe in the summer and now i want to make all the necessary reservations but im getting into big trouble whilst doing. My train from Bruxelles-Midi to London St.Pancras on the 29th August from 17.21-19.00 says that the reservation is `temporarily unavailable´ and i thin it can´t be overbooked cause all the other trains that day do perfectly fine. Also i tried getting the reservation via the offiial website for the eurostar but there this train doesnt even exist what makes it even worse. This is not the only train with which i got trouble so i would really appreciate some help. Thanks, Luca
Error when booking seats Budapest - Prague
Hey, so i´ve tried to get my reservation for a train from Budapest to Prague on the 10th September from 9.40 am to 16.42 pm. But this doesn´t work saying i should try again later.Then i´ve tried to book reservations for a T3 - Sleeper on the same day but in the evening which should arrive in Prague by 8.42 am. But when i try to book this one it gives me an error code when i try to review my booking just before checkout. I really need some help because i also can´t book a hostel whilst not knowing if I need it or not when i travel by night train. Thanks, Luca
5 or 7 days pass?
Hi, I need help please. I don't understand why the website says I need more than 5 travel days if I only have 5 travels planned? https://www.interrail.eu/en/tripplanner-map?fbclid=IwAR3JWahveeVBg6dlbBn10h3rCa24TFOkcPx4Mgoqv2cBDfyrz7NrNfBjQY4#adult=2&start=2022-06-14&end=2022-06-24&travelDays=5&trip=3dzIT00%2C3g7IT03%2C8xAT03%2C268SI01%2CalHR02%2C25oHU01
Change normal tickets to discount ones
Yesterday (may 5th 2022) we bought 3 Interrail Continuous Passes for 1 month. Today (may 6th) we found out about a discount code which is valid from may 6th till may 10th. We didn’t know this discount code was coming up when we paid the full price for our tickets. I was wondering if we could change the previously booked tickets into ones using the discount code. Is it possible to get a refund for the amount of money we paid too much in comparison to the discount prices? It feels risky to have 6 tickets without knowing for sure we’ll be able to get a refund. Hope you can help us out!
I have no address?
Hi,Since January 2022 I am a nomad without an adress. I'm interested in a pass but I will need to enter my country of residence, which I assume could be the adress I use as a post adress. Nevertheless I would like to visit friends and family in the same country but I would need more travel days then the outbound and inbound. Could I use another adress of someone I trust? I don't need the paper pass, only the digital one.I would like to be able to travel a few days around my 'home country'.Greetings
DiscoverEU: Code for traveling with friends
Hey,In my application I indicated that I would like to travel with my friends and add them later. I have already registered through the link that I got. Now I am wondering where exactly my friends need to register/enter my code to travel with me (my booking deadline is already 5.8). Do you what they need to Do?
My daughter does has not been included on the pass that we just bought! What do I do as I cannot speak to anyone!
Hello,Bit of a panic! We bought a 5 day pass for 2 adults, a youth and a child (11 years old) When we have looked at the pass to book some train reservations her name does not appear. Has anyone had experience of this? Is there something I am missing? We have an email from Eurail where it says 2 adults, 1 youth and 1 child. But the child doesn’t appear on the pass app.I have been trying to get in touch with customer services but I have only managed to chat with a bot and they have been no help at all. Please could anyone give me some information?Many thanks,Chris
Traveling through my own country with a global interrail pass
Can I travel through my country of residence after I took an outbound trip. For example I live in Germany and traveled with the global pass to France can I take a trip again through Germany to get to for example to Poland or do I have to go around Germany?
Can I buy *another* pass during the discount?
Hi, I’m planning a holiday for a couple of weeks and was trying to squeeze all the travel within 7 days in a month. But now it turns out there’s an offer for 50% discount on full-month passes. That’s great! already bought thatNow I was wondering if I can buy another 1-month pass to use later this year. It seems the offer ends in 3 days, and I still won’t have activated the first one. Will that interfere with the current pass or can I “hoard” another one? It seems too good to be true, wanted to check
Time limit for the use of the 50% flash sale tickets?
Hi, I just noticed your 50% off flash sale - valid 6-10 of May 2022. Sounds awesome! I wonder if those tickets have a limit as during which time period one can use them? Is it possible that I buy a ticket today and start using it in the beginning of October? Kind regards, Jonas
Is the interrailpass valid? Norway - Sweden
I am planning a trip to Sweden and Norway. I did not find any trains on the interrailwebsite to cross the border. But on local websites there is a route with two trains and a bus connecting Bodo and Kiruna. Is the interrailpass valid on these trains? The first train from SJ NORD will take me from Bodo to Fauske station.The second train from VY NATTAG will take me from Narvik to Kiruna.Can I use the interrailpass or should i buy a separate ticket for these trains?
Interrail Global Pass: Is it fine to have many trips back and forth?
Hi community,this 50 year flash sale seems really nice!I’d have the following question: During the three months of an Interrail Global Pass I’d be visiting my friends in Switzerland and France often. Would there be a problem if I take the same trip back and forth often? This would be between France and Switzerland, so not in my home country Germany.Just trying to understand whether there’s be some limitations to the Pass that I’m not understanding yet!Thanks and all the best!Marvin
Can't book reservation '''no prices available''. Any alternatives?
Hey everyoneI think I have waited too long to buy the reservation for my train tomorrow from London to Paris. Now all it says on the website is “no prices availible”. Is there any way I can still get a reservation if I ask at the trainstation and try to book a reservation there? Has anyone been in the same situation? I am kind of desperate, please if you have any tips or ideas on how I could still get a reservation I would be very greatfull! Thanks, safe travels!
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