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Sarah W
Sarah WCommunity Manager
 News and announcements
Help Build Our Community Travel Map

Some of the most memorable travel moments happen in unexpected places, like a quirky museum tucked behind a bookshop, a café where the owner knows every guest by name, or a scenic trail you found by following a local’s tip. We’re building a community map to collect all those discoveries, and we’d love for you to be part of it. How to share your recommendations: 📍 Drop a Pin – Fill out this form to share a spot you think others shouldn’t miss.📝 Tell the Story – Let us know what makes the place special: the vibe, a dish you loved, or a small moment that stuck with you.🎯 Choose a Category – Select from themes like Food & Drink, Outdoor Adventures, Culture & Museums, etc.📸 Add a Visual – A photo can bring your recommendation to life. It’s not required though. 📣 Invite Others – The more pins we collect, the more inspiring the map becomes for everyone. As a token of thanks, selected entries will earn the Travel Guide badge, which is part of our community rewards program and can be combi

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Sarah W
Sarah W
Sarah WCommunity Manager
 News and announcements
New ferry timetables available in the Rail Planner App

Timetables for Stena Line and Tallink Silja ferries have been added to the Rail Planner App. This update supports better planning for routes involving ferry travel in Northern Europe, including connections across the Baltic Sea and between key destinations in Scandinavia. Ensure your app is up to date to access the latest schedules and departure information. 🙌 Please note that ferries are not included in the pass but are benefit partners. You can find out more about our ferry partners, here . What timetable improvements do you want to see next?

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Eurail Community Moderator
Sarah W
Sarah WCommunity Manager
 News and announcements
🚆 Exciting News: We’re Welcoming High-Speed Spanish Carrier, iryo, to the Pass! 🌟Pass update

Update on iryo’s integration into the Pass Network iryo's integration in our Pass Network is delayed due to an unexpected technical issue. We are working with iryo to complete the necessary preparations and are optimistic that travellers will be able to board iryo trains with an Interrail or Eurail Pass in the near future. We appreciate your patience and will continue to provide updates as soon as new information becomes available. We’re excited to announce that, Spain’s first private high-speed train operator, will be joining the Pass network! With iryo, you’ll be able to explore even more of Spain, with increased flexibility and convenience. Who Is iryo? Welcome to the future of high-speed train travel in Spain! iryo is a partnership bringing together the expertise of: 🚄 Trenitalia – A European leader in rail transport and high-speed innovation. 🌍 Globalvia – Experts in infrastructure and mobility services.✈️ Air Nostrum – Spain’s leading airline. iryo provides travellers departing

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ralderton
Railmaster
Sarah W
Sarah WCommunity Manager
 News and announcements
Welcoming Greenland to our Pass Network

Greenland is officially joining the Eurail/Interrail Pass network! We’re thrilled to bring Europe closer together, letting you explore Greenland's majestic glaciers, midnight sun and breathtaking northern lights—all accessible with your Eurail/Interrail pass. What should we add to our pass next?

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Sarah W
Sarah W
Sarah WCommunity Manager
 Inspiration from Eurail
Itinerary: Discovering Art in Everyday Life – From Prague to Venice

It’s the paintings hanging on museum walls and the craftwork passed down generation to generation. It’s the ornate palaces, just a few kilometres away from cutting-edge modern architecture. It’s sustainably designed gardens, overflowing with fruits, vegetables and flowers, and restaurants that showcase regional cuisines – or offer a contemporary twist on traditional specialties. When you travel in Europe, art is everywhere you look. Last year, a group of Eurail colleagues travelled across four countries by train with six U.S.-based creators. The mission: to experience Europe through the lens of its artists, who manage to weave creativity with positive social impact. Head over to our magazine to explore the full itinerary and get inspired for your next art-filled adventure across Europe!

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Sarah W
Eurail Community Moderator
Eurail Community ModeratorCommunity Moderator
 News and announcements
⚠️ Construction works on Oslo to Gothenburg, Sweden, train route from Apr to Oct 2025Train Disruptions

Planned maintenance works in Sweden will impact the railway line between Gothenburg to Oslo, which will be under construction for several periods between April and October 2025. During most of these construction works, no alternative transport is arranged and a longer route via Kil or Hallsberg is advised for travellers. Please note that the alternative transport VY Bus4You 600 on this route is not valid for Eurail/Interrail Pass holders, so full-fare tickets apply. For up-to-date train times, please take a look at our timetable or the planner in our Rail Planner app, Entur's timetable or VY traffic updates. You can find more information about train schedules approximately one month before the work starts on the VY traffic updates website. Halden – Gothenburg This route will be disrupted from 02:00 on Friday, 18 April to 02:00 on Tuesday, 22 April CET due to planned construction work by the Swedish Transport Administration. Halden – Gothenburg This route will be disrupted from 11:00 to

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Railmaster
Eurail Community Moderator
Eurail Community ModeratorCommunity Moderator
 Ask the community
🚂 What European city surprised you the most when you visited and why? ✨

Was the vibe different than you were expecting?Was it the food?Or a hidden gem you found while exploring? Let’s swap stories about those surprises. Who knows? Your story might inspire someone’s next trip! 🌟

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Eurail Community Moderator
Eurail Community Moderator
Eurail Community ModeratorCommunity Moderator
 News and announcements
⚠️ Rail strike in Belgium from 23–30 MarchTravel Disruption

A nationwide rail strike in Belgium starting from Sunday, 23 March at 22:00 CET until the end of the day on Sunday, 30 March may result in limited rail services across the network. Alternative train services may be operational depending on the SNCB staff availability. We recommend checking the SNCB timetable shortly before departing for your planned rail journey for up-to-date train times. For more information about the strike, please read the strike announcement on the SNCB website. Delay compensation: Interrail travellers with an activated travel day for any of the affected dates can request compensation here.

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Eurail Community Moderator
Eurail Community Moderator
Eurail Community ModeratorCommunity Moderator
 News and announcements
⚠️ Rail strikes in Spain & Portugal: 17 March to 3 AprilTravel Disruption

From 17 March to 3 April 2025, employees of the Renfe group and Celta Trains have announced several strikes in Spain and Portugal. The strike days affect railway networks across Spain on the following days and times: Monday, 17 March 2025 from 00:00 to 23:59 hours Wednesday, 19 March 2025 from 06:00 to 09:00 hours, from 14:00 to 17:00 hours and from 21:00 to 23:00 hours Monday, 24 March 2025 from 06:30 to 09:30 hours, from 14:30 to 17:30 hours and from 20:30 to 22:30 hours Wednesday, 26 March 2025 from 00:00 to 23:59 hours Friday, 28 March 2025 from 06:00 to 09:00 hours, from 13:30 to 16:30 hours and from 20:30 to 23:00 hours Tuesday, 1 April 2025 from 00:00 to 23:59 hours Thursday, 3 April 2025 from 06:30 to 09:30 hours, from 14:30 to 17:30 hours and from 21:00 to 23:00 hours The Ministry of Transport and Sustainable Mobility in Spain has determined minimum essential services to ensure the mobility of travellers on the domestic network during these days. The railway line between Portu

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Eurail Community Moderator
seewulf
Railmaster
seewulfRailmaster
 Train connections & reservations
How to get Reservations :)

Please read first and if you still have questions start a own topic to keep this post as Informationpost as clean as possible. This post is made by @rvdborgt @AnnaB @runner.on.rails @Angelo and myself. Planning/Timetables :Many of you will notice that the Railplanner of Eurail will have sometimes different times of the trains as other Websites/Apps. Or evenworse the railplanner wont show any train for your desired Route. The Railplanner of Eurail only shows the timetables that are shared by the Railcompanies unfortunately not all Railcompanies share these and even update it not frequently. The Result is that the Railplanner of Eurail is not always uptodate and because ofthat I and other experienced travelers recommend to use the Local Websites and Apps to check the times and even book the reservations with them (when possible). Below here finally the main words :D Hi if you are useing a Railpass there will be the point that a train needs a Reservation 🙂 Many of you ask where to get a

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Full steam ahead
Sarah W
Sarah WCommunity Manager
 News and announcements
New and Improved Tripplanner 🎉Product Update

Hey everyone! 🎉 We’re super excited to announce that our new (beta) Tripplanner is live on our website! Go check it out👇 Interrail or Eurail 🚄 Now you can plan your trips with real timetable data, so you’ll know exactly how long it takes to get to your dream destination. ✨ Plus, we’ll help you pick the perfect pass for your journey! We’re still fine-tuning things, and we'd LOVE to hear what you think. Drop your feedback below or hit the feedback button in the Tripplanner itself! 💬 Happy planning! 🌍🚆

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Railly clever
Sarah W
Sarah WCommunity Manager
 News and announcements
Pass holders can now book seat reservations in Norway online!Product Update

We've got some great news for you: booking seat reservations in Norway just got a whole lot easier! Thanks to Entur's updated reservation system, Eurail/Interrail Pass holders can now book seat reservations online.🎉 So if you're planning a trip to Norway and want to book your seat reservations, you're in luck! The process is now much simpler than before. Just follow the instructions provided here and you'll be good to go!

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Full steam ahead
Sarah W
Sarah WCommunity Manager
 Community guides & guidelines
Welcome to the Eurail community!Welcome

Welcome to the Eurail community! This is a dedicated social space for you to connect with your fellow rail travel enthusiasts, get first-hand advice, and find inspiration. Check out our News & Announcements space to stay in the loop about exciting updates like new partnerships and product updates. Are you getting ready for travel? Stop by Eurail & Interrail passes . It’s your go-to platform for discussing everything related to our Passes and Pass inclusions. Planning can really be a puzzle, and sometimes you need extra help fitting the pieces together. Get support from your peers over in Train connections & reservations . Wondering what size suitcase is best for train travel or what it is like to travel on a sleeper train? Head over to our Travelling by train space. Looking for inspiration? Hop over to our Routes and destinations space to find the unmissable places recommended by our community. And don't forget to share your favorite destinations too! Now that you are ready to explore

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Eurail Community Moderator
Eurail Community ModeratorCommunity Moderator
 News and announcements
⚠️Dombås - Vinstra line closure due to damage from floodTravel Disruptions

Due to a damaged bridge that resulted from a flood, the Dovre railway is partially closed between Dombås and Vinstra. According to Bane NOR, it is difficult to estimate when the repair work will be completed. SJ Norge has canceled night trains between Oslo and Trondheim, as well as two daytime departures. During the day, buses will replace trains between Dombås and Vinstra/Ringebu, and trains will run for the remainder of the route. Note: train departure times between Trondheim and Dombås have been altered. For up-to-date information, please check Entur.

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Eurail Community Moderator
Sarah W
Sarah WCommunity Manager
 News and announcements
Introducing Our Four-Part Webinar Series: Your Guide to travelling with a Eurail/Interrail Pass

Embarking on a rail journey is about more than just reaching your destination. It’s about the adventures, the stories and the memories you create along the way. To help you make the most of your Eurail or Interrail adventure, we’ve designed this four-part webinar series. The sessions are tailored to guide you through every step of your rail adventure, from selecting the right Pass to preparing for the unexpected. You’ll get invaluable advice from our internal experts and can interact directly with customer service agents, ready to answer your questions live in the chat. To wrap up each session, we’ll host smaller breakout rooms, giving you a chance to dive deeper into topics with personalised guidance. Here’s what’s in store: Part 1: Choosing the Perfect Pass for Your Trip 📅 Date: Tuesday, 21 January🕢 Time: 19:30 CET⏳ Duration: 1 hour💡 Hosts: Arevik (Pass Subject Matter Expert) & Hugo (Product Specialist) & Sarah (Community Manager)Our hosts will advise you on how to find the perfec

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seewulf
Railmaster
Sarah W
Sarah WCommunity Manager
 News and announcements
Webinar Series Recordings & Presentations

A big thank you to everyone who joined our webinars! We’re so glad you could make it. 😊 🎥 Recording & Slides We’re excited to share the: How to Choose the Perfect Pass recording and slides (attached) Planning and Inspiration recording and slides (attached) Preparing for the Unexpected recording and slides (attached) How to Book Seat Reservations recording and slides (attached) The slides have links to our tips and resources. We hope to see you again soon at our upcoming webinars ! 🚂 💡 Want to Get More Involved? We’re always looking to improve, and your opinions matter to us. If you’d like to contribute and have some fun along the way, join our Innovation Train Group here. 🚀 Why Join? Participate in fun, informative, and impactful user tests & surveys. Help us improve our products and services with your feedback. Get a sneak peek into our product kitchen! 🛠️ Earn badges and rewards! Check out rewards, here . 💌 Bonus! Members of the Innovation Train Group have a chance to win two

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Sarah W
Sarah W
Sarah WCommunity Manager
 News and announcements
Exciting results from our Beta Tests: real-time timetable is now Live in the Rail Planner App! 🚆✨

We’re excited to announce that the Rail Planner App now features real-time timetable data for 6 major carriers: NS, DB, OBB, SNCB, SNCF, SBB. When you're online, you'll now have access to the most up-to-date travel information, including:✅ Delays ✅ Cancellations ✅ Platform numbers ✅ Disruption messages This improvement ensures you can plan your journey with confidence and stay informed throughout your trip, making travel smoother and more reliable. A huge thank you to all our Beta Testers. Your invaluable feedback made this update possible, and we’re excited to keep working together to make the Rail Planner App even better. Update your Rail Planner App to the latest version to make use of real-time timetable data: Play Store: https://play.google.com/store/apps/details?id=org.eurail.railplanner&hl=en Apple Store: https://apps.apple.com/us/app/eurail-interrail-rail-planner/id579547877 Happy travels and see you on board! 🚉

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BrendanDB
Full steam ahead
Sarah W
Sarah WCommunity Manager
 Inspiration from Eurail
25 scenic train routes to try in 2025

Travel recommendations are always best when they come from friends and locals—those who know the magic of a destination firsthand. Earlier this year, we turned to our travellers to ask: "What is the most scenic train ride in Europe?” To celebrate the beginning of 2025, here are 25 of our favourite route recommendations . Some are regional routes, taking only an hour or two to complete, while other routes span multiple countries. We’re always on the lookout for more scenic routes! What did we miss? Do you have a favourite route to add? Let us know!

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Sarah W
Sarah W
Sarah WCommunity Manager
 News and announcements
💬 Help Us Improve Our Refund PolicySurvey

We’re working improving our refund policy and would love your input! Tell us how you currently handle refunds and share how we can better meet your needs. The survey takes less than a minute to complete. Your feedback makes all the difference! 🙌 Click here to share your thoughts! Thank you for helping us improve! ✨

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Sarah W
Sarah W
Sarah WCommunity Manager
 News and announcements
🎉 Happy New Year

As we bid farewell to 2024, we want to thank you for being part of our community. It was a pleasure to have you here! To kick off 2025, we’re excited to share our 2024 brand video. A little dose of inspiration to get you excited for your rail adventures in the year ahead. 🌍❤️ Here’s to another year of following your curiosity. Wishing you a Happy New Year filled with joy, health, and unforgettable journeys! 🎆

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Sarah W

Train accident in Greece

It was with great sadness that we heard of Tuesday's train collision on the Athens – Thessaloniki route. We would like to extend our heartfelt condolences to the families and friends of the victims of this unimaginable tragedy.    The Greek national railway, Hellenic Train, has suspended its services and provided a hotline for support and questions at + 30 2120002548. For more information, please visit their website Home | Hellenic Train   Please be informed that Hellenica train has launched bus replacement services with some itineraries until traffic is restored. Interrail/Eurail Passholders can use these replacement buses. Please note that a seat reservation is required (without reservation fee). Seats can be booked at local stations. In the unfortunate case that your train got cancelled and you have booked a reservation with us, please contact our customer service, if you have a proof of cancellation send it with your request to speed up the process. Affected travellers with a delay of more than 60 minutes on the overall journey may be entitled to a compensation. Please also read My Train is delayed or cancelled

Assistance during train delays or cancellations

  If your train is delayed or cancelled—we’re here to help! You can contact our customer service via live chat for immediate assistance (live chat operating hours are 07:00 - 23:59 each day of the week). We’ll do our best to assist you and try to minimize any inconvenience.   What to Do If Your Train is Delayed or Cancelled Seek Assistance – Speak with train staff, station managers, or ticket inspectors. They can help you find alternative routes, replacement trains, or buses. In some cases, you may be able to use your existing reservation for the next available train—just confirm this with railway staff to avoid fines. If you need quick guidance, reach out to our live chat support for first-hand assistance. Our live chat service is available to provide immediate support and suggest the best travel arrangements in real-time. If No Help is Provided Within 100 Minutes – You have the right to arrange alternative transportation using other public transport services by rail, coach, or bus to reach your destination. Keep Proof of the Delay or Cancellation – This is essential if you need to claim a refund for additional expenses, Without valid proof, your claim may be denied.   How to Apply for Delay Compensation If your train was delayed by 60 minutes or more, cancelled, or if you incurred extra expenses, you can submit a delay compensation request through one of the following options: Online: Complete the Delay Compensation Request form: for Interrail / Eurail Railplanner App: Open the app, go to More > Help Centre > Refunds and Exchanges > Apply for Delay Compensation.   What Costs Are NOT Covered? While we do our best to help, there are some expenses that are not eligible for reimbursement: Taxis, Uber, flights, and fuel costs – Only public transport (rail, coach, or bus) is covered. Strikes by railway companies – Eurail is not responsible for extra costs due to strikes. Though delay compensation remains applicable. Force Majeure (e.g., extreme weather) – Extra expenses are not refunded, though delay compensation remains applicable. Missed Reservations – Reservations are eligible for a refund only if: The train was officially cancelled and the reservation was booked via Eurail Self-Service (If your cancelled reservation was booked through a third party, please contact your original point of sale directly for assistance). You missed a connection due to a delay of the previous train operated by the same carrier under a single contract of carriage. Loss of Pre-Booked Accommodation/ other services booked prior to the journey – Compensation for lost, non-refundable services is not provided.    Legal Information These policies follow Regulation (EU) 2021/782, which outlines passenger rights. Eurail acts as an intermediary between travelers and railway companies and is not responsible for carrier operations or additional costs beyond our delay compensation policy. For more details, visit  Passenger Rights Document and our Terms & Conditions page (under Liability section).    

How to go from Paris to Lyon and Geneva avoiding busy high-speed trains.

As you may know, reserving high-speed trains in France during summer can be a challenge for pass holders as the French railway companies offer limited seats for Interrail travellers. But we can always make the best of it and find alternatives to our trips, and I assure you that you will love this alternative route.  Allow for an 8-hour journey time and relax, enjoying wonderful views along the way! Start with a morning TER train from Paris Bercy to Dijon, passing through beautiful French countryside and small local towns. There are around 7 trains per day on this route and it is fully covered with your Pass, no reservation needed. Once in Dijon, you should allow time to visit, or else head straight to Lyon. There's a direct TER train available, however we recommend you travel via Beaune and allow time for a stopover there. It's gorgeous! From Beaune, there's a direct train every hour to Lyon.You may wish to spend the night in Lyon and explore this wonderful city, moving to Geneva the following day. However, if you decide to continue travelling to Geneva on the same day, you can hop on the TER train from Lyon Part Dieu to Annecy (note that some connections require a change of train in Aix-les-Bans or Chambery Challes les Eaux).  Annecy is most definitely worth checking out, but do be aware that it can be very busy during summer. As for the final step, take a TER train to Geneva Cornavin. This last train is part of the cross-border rail network known as the Léman Express, which connects various Swiss and French destinations in stunning Alpine territory. Route details: -Paris Bercy to Dijon - 3h (TER)-Dijon to Lyon 2 h (TER) ó (vía Beaune +20 min) -Lyon to Geneva 2h (TER) ó (vía Annecy +1h) The trains on this route do not require seat reservations, so you're ready to board with a valid pass. You can be more free and spontaneous with this route, taking your time to appreciate the surrounding areas with the option to explore interesting towns and cities on the way.Enjoy this gorgeous alternative! 🚂  

Barcode scanning

The below gives an overview of countries that use ticket inspection devices that can read our Barcodes. There is also a number of countries that inspect the ticket using so-called Visual Validation by checking the readable content on the ticket.  Ticket inspectors are currently able to scan the barcode in these countries: Austria, Czech Republic, France, Germany, Hungary, Poland, Slovakia, Switzerland, The Netherlands, Turkey.  In countries not mentioned above, ticket inspectors will check your ticket visually.  See also Station gates - How to Pass – To find out more visit also our Frequently asked questions page! 

Station gates - How to Pass

This page gives an overview of countries that have gates to enter/leave the station or platform. Passholders can sometimes use their mobile or paper Pass barcode, but may also need to ask support from station staff at some locations.  Belgium (NMBS/SNCB) Brussels Airport trains ZaventemAny journey to/from Airport Zaventum requires the traveller to pay a separate ticket (so-called Diablo fee) to pass a gate at Zaventem Airport. It is a standard fee that can be paid at machines, ticket window or the B-rail website here.France (SNCF) Gate at TER train stations: · Barcode mobile Pass can be used to open the gates· Barcode paper Pass cover (reverse of the cover) can be used to open the gates.Great Britain (RDG) London Underground stations: Barcode, paper or mobile Pass cannot be used. Interrail or Eurail are not valid on London Underground services.National Rail stations:  Paper Passes and mPass Barcodes cannot be used to open the gates on the National Rail network of Great Britain directly, however, Passes are accepted at the side gate* of any gated station on the network. Please ask a member of staff who will visually validate your pass and allow access.**Side gate Every gateline has barriers for customers to go through but for wheelchairs and pushchairs there is an accessible “side gate” which is larger. Staff members wait to help people through at this gate… it’s the gate people go to for assistance. The others smaller ones are for fast throughput and are called barriers. At these side gates Interrail and Eurail customers will be let through Greece (TRAINOSE)Gate at Athens Airport Station: Barcode paper or mobile Pass cannot be used. Ireland (IE) Gate at all stations in Ireland have gates: · Paper and mobile Pass cannot be used to open the gates.· To open the gate, IR/ER Passholders need to request support from station staff: In larger stations, there are ticket inspectors at the gate who can do a visible inspection On barrier-only stations, there is CCTV and the barriers usually have an open gate for train travellers to access our services. Italia (Trenitalia) · Barcode of mobile Pass and paper Pass cover can be used to open the gates at larger stations. The Netherlands (NS) The barcode of the mobile Pass and paper Pass cover can be used to open the gates at most stations. Portugal (CP) The barcode of paper or mobile passes cannot be used at many stations. To open the gate, IR/ER pass holders need to request support from station staff.Spain (RENFE) Barcode paper or mobile Pass cannot be used. There is a number of stations with access gates. In these stations, customers can ask the staff to open them by showing the pass (and the seat reservation if necessary). In case there’s no staff at the station, the gates will be permanently open or will open automatically. Note: You may open the gates with the barcode of your paper seat reservation.      

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