Hi rvdborgt, they should be but I have indeed some reports of differences so I will flag it with the relevant team to look into it and have it aligned. Thanks
Correct, that is because FGC trains are not part of the Pass Network, so passengers need to pay a regular ticket on those lines
Thanks for flagging - there was indeed some inconsistency. It has been adjusted to show the same information.
Hi rvdborgt, thanks for flagging. This issue has been raised before so we are looking into it. Once I know more, I will update both threads on this topic.
Thanks, Angelo, for flagging the issue. I have forwarded it to the reservation team just now. Will keep you posted.
Update: changes have been made to our app and website to show that the Heathrow Express is not covered by the pass. Apologies for the delay. This was due to dependencies on other parties with regards to being able to show it in our timetable with the right attributes. The Eurail Pass has been removed from the list that was stated on the Heathrow Express website. As for the RailDeliveryGroup website, this information will remain correct. Heathrow Express is still a member of RDG and FirstGroup, they simply decided not to accept Interrail and Eurail Passes on their services.
Thanks for flagging for the late notice. Reservations on the Oslo - Trondheim route are indeed compulsory and this now shows in the app. This change was probably delayed due to frequency of the app updates.
Thanks for the suggestion, Anna. I will forward it to the relevant teams. Once I know more, I will update you here.
Rvdborgt, AnnaB, thanks for your comments.When an answer is marked as best answer it will show as solved. The question by Lisey: '’What can I do besides just request refund?'’ is answered by both BrendanDB and Annie. They suggest that you can either book an alternative train or purchase a full fare point-to-point ticket and that we encourage to book well in advance. Another suggestion is to travel at a later moment when the desired train is available. AnnaB, you are right so thanks for the correction. I've corrected it in Annie her comment. Nevertheless, you are right in that the cause of Lisey situation- that reservation availability is not shown before buying the pass- did not change. Thanks for raising your feedback with us. It's very much appreciated. AnnaB, I have to correct you on your statement that Interrail/Eurail doesn’t want to do anything about it. In fact, the relevant teams have this on their radar and are working on improvements, but before I elaborate, let me give you s
Hi Regina1772 and rvdborgt, I will have it verified and come back to you on this.
I honestly don't understand why Interrail has added ACP Rail as a suggestion in the app to book seats in GB while ignoring the GWR website. They have now added the LNER website but they only book LNER trains. @Nanja Is there any specific reason why the GWR website has not been added to the reservations section in the app? They can book reservations for any GB day train free of charge, which means ACP is a rip-off. Thanks for your question. I will get back to you on this.
Thanks for flagging, I have forwarded it to the relevant team. Will keep you posted.
Thanks for the suggestion rvdborgt. Will look into it and come back to you on that.
Hi rvdborgt, I will look into it and get back to you on this.
Hi Prosenjeeta, glad to see that one of our customer support agents, Clara, assisted you with unlinking your pass from your device so you can connect it to another one. Enjoy the rest of your trip!
Hi Jtim, thanks for flagging. The information on that page has been adjusted just now.
Hi qloikp, thanks for your feedback, which is much appreciated! It was forwarded already to the relevant team.I'm glad to inform you that the page has been adjusted in the meantime. Apologies for the late notice.
Hi Gillian, thanks for your full update. I have monitored the conversation you had with our agent and thereafter with a technical agent. I'm glad you have been able to purchase the pass but can imagine it has been stressful and inconvenient. Our financial department is already aware of your case and will further investigate. Although this will not be solved instantly and won't be of help to you at this moment, we can hopefully find a solution that prevents payment declines from happening in the near future. I add an update to the post once I know more. Update: according to our financial department everything seems to be set up like it should. If anyone has a similar issue, please submit a ticket with as much payment details as possible. We will keep an eye on such tickets and act accordingly.Have a great trip ahead, Gillian!
Hi Gillian, thanks for flagging. You did the right thing by created a support ticket. I see it has been forwarded to the technical agents to look into it. I will follow the process and will let you know once I have more information.
Hi Hanist, I see this has been solved by customer support on saturday as they unregistered your pass from one device so you could connect it to another. Have a great rest of your trip!
Currently, there is no information (yet) on how this will be tackled and its timeline. The request has been forwarded to the relevant team. I expect the information to be added to the website after the weekend but will keep you informed.
@rvdborgt, I'’m sure all necessary checks have been done by the relevant team before implementation. if you do not agree with the decision or have any further doubts, please file a complaint via customer support. I will pass on your request of having this information on the website. As mentioned, at this moment it is technically not possible to offer both.
Thanks for sharing your thoughts with us. We've taken your feedback to make the following improvements: Update the app to allow E20 French reservations.In July the change was made to not offer €10 fares but only €20 as they are not limited to number of seats. With connections to the system we are using to book there are limitations we are dealing with. Therefore, at this moment, it is not possible implement it technically. Provide a Cover Number with all digital passes.We released the '’pass generator'’ for customers to be able to retrieve a Pass Cover number themselves:
Hi all, just to clarify: Unfortunately customer support can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange).For more information have a look on this page → '’adding, removing and activating your mobile pass'’ section → scroll down to '’The information on my mobile pass is wrong, what should I do?'’
I've informed the relevant team about it. Cheers, Update: according to our reservation team, Eurail, doesn't group any stations. This is done in Merits and information comes from carriers. Now, as for Lugano it is grouped with other stations (how SBB provided), Tirano is not. So if this station to be grouped together, it would have to be changed in Merits.
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