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Eurail & Interrail Passes

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Sugandha MalikNew aboard

asked in Eurail & Interrail Passes

PassCover number needed for seat reservation

Hello, I am looking for my pass cover number to make a seat reservation. I booked my interrail ticket yesterday and I found out that you need to make a seat reservation for the eurostar either on the interrail/eurorail website (apparently currently not working) requires my pass cover number which I do not have (mobile pass)Could someone help with this? Thanks

1 year ago

calbaker42Right on track

asked in Eurail & Interrail Passes

cover number for mobile pass

Hi, my girlfriend and I are looking to book some French and Italian trains which require a cover number, but we both have mobile passes. I’ve gathered this is a v common problem, so was hoping somebody would be able to sort us out with some cover numbers asap so that these trains don’t get all booked up!(i will happily provide both mine and my girlfriend’s reference number via pm) Thanks!

1 year ago

Shahid MemonRail rookie

asked in Eurail & Interrail Passes

mobile pass cover number - disney land discount

i didnt get my cover number for mobile pass . please give that asap . i am not able to get disney land discount without eurail pass number .

1 year ago

amberdeeRail rookie

posted in Eurail & Interrail Passes

Calling all Eurail App users! Issues with the App?

Please let me know if you have any issues with the App:no issues some issues a lot of issues!! also, what type of phone (iPhone, Android, etc.) you are using the version of the App you are running.I have a new iPhone 13 Pro Max (iOS version 15.4.1; app version 23.1.0) and the App will NOT save my journeys. It’ll save the first journey but I’m unable to save any others to the trip. (Sometimes, it’ll save another journey, but if I close and reopen the App, the additional journeys have disappeared.)I bought 2 (2 Day Flexi Pass) Eurail France Passes. I have added then in the App, connected one pass to my trip (I added my husband’s pass in my App but haven’t connected the pass yet). I haven’t activated either pass.I’m hoping the information we gather in one thread could help Eurail in some way. I searched and read through other posts and I’d like to hear from the community to maybe narrow down which of us are having issues and why... The only way to know is to also hear from members of the

1 year ago

SvenEngin-ius

asked in Eurail & Interrail Passes

Smartphone is stolen and forced to buy regular tickets - will it be refunded?

If my smartphone is stolen during my trip with my pass and I have to buy regular tickets, will these also not be refunded?With a police report that my smartphone was stolen.

1 year ago

LozzypopNew aboard

asked in Eurail & Interrail Passes

Can I still purchase an Interrail pass? Or do I need Eurail?

Hey everyone, I’m a British citizen who has been living in Australia for the past 5 years. I also have permanent residency for Australia. Can I still purchase the interail ticket or does it need to be eurail, I’m a little confused! I’m 25 and before this spent my whole life in the UK. Thank you!

2 years ago

btravelKeeps calm and carries on

asked in Eurail & Interrail Passes

My Trip Sequence - does it need to be in order?

I entered all my journeys into My Trip, for my pass use. I have not activated my pass yet, as our journey begins in a month. However, the second to last journey (Bruges to Brussels) keeps jumping to the end of the list of journeys, even though the date is correctly entered and it should not appear at the end. If anyone knows how to fix this, I’d appreciate knowing. I deleted it several times, and re-entered it, and while it initially shows up in the right place, it keeps jumping to the end.

1 year ago

Kaëlig MichelNew aboard

asked in Eurail & Interrail Passes

Voyage scout

Bonjour, nous sommes un groupe de scouts de 39 personnes et nous aimerions prendre un interrail de 4 jours sur le mois de juillet. Nous partons de Belgique (Liége Guillemin ou Bruxelles) et nous allons a Pula en Croatie puis nous rentrons en Belgiques. Mes questions sont: - Est-ce que c'est possible d'avoir des réductions pour un groupe aussi gros. - Comment pouvoir esquisser des itinéraires sans devoir acheter les interrails a l'avance. -Et est-ce que vous pouvez nous faire l'itinéraire si je vous communiques les villes dans lesquels nous voulons nous arrêté?

2 years ago

Anonymous

asked in Eurail & Interrail Passes

Home country. Does a connection count as an additional outbound journey?

Hello!My home country is the UK. If I buy the global pass, can I travel from Liverpool to Paris, then Paris back to Liverpool?I’m aware there will be a €36 charge for my seat reservation. But, just wanted to check if the above is ok?I seen somewhere that you’re allowed one outbound journey with the global pass. I will be changing at London though, so will Liverpool to Paris count as one outbound journey? Or will it be counted as two (Liverpool → London → Paris).Thanks for your help!

7 months ago

Nathanlv105Keeps calm and carries on

asked in Eurail & Interrail Passes

Questions about Trip and Journeys and Tickets

Hi Eurail CommunityI apologize if I ask too many questions. I am new to this trip planner and I just bought two Global Mobile Pass - one for my me and one for my wife and I have added both Pass into my Eurail App currently installed in my i-phone. So in my i-phone there are 2 Passes now. We are targeting to visit Europe in August this year.So, here is my situation. I have created in my Eurail App a total of 2 Trips - one named for me and one named for my wife. After activation of these Passes, I will now use the planner to look for journeys and then save these journeys to each of the two Passes and then connect these journeys to each of the two Passes. Only then will we get a Ticket (barcode ticket). Can I save multiple journeys to my Trip and duplicate those journeys to my Wife’s Trip? And then, will each journeys in my Trip and will each journeys in my Wife’s Trip be ticketed individually per journey like one ticket for departure and another ticket for the return (example for 1-day A

1 year ago

mtmaziluRail rookie

asked in Eurail & Interrail Passes

Can’t add journey to trip anymore in Rail Planner

Hello, I’m in the middle of my trip and it seems like I can’t add journeys to my trip anymore. iOS version 15.4.1 app version 23.1.0.In the planner when I click on “save journey” I get the confirmation of saved to trip but when going to the trip there is nothing new there.I have tried:Force quitting the app Restarting the device Reinstalling the appNone of these are letting me get anything new on my trip. What else should I do?

2 years ago

melonimaaRail rookie

asked in Eurail & Interrail Passes

My paper pass doesn't have a cover number?

Hi! My paper pass doesn’t seem to include cover number (capital letter I and 8 digits). Last time I traveled in 2019 I didn’t have this problem, and the cover number was printed where it should be. I managed to book reservations without it (for example Swedish SJ accepted my order number as a pass number) but I would like to have my cover number if I need it later. I’d also like to use RailPlanner app, now I can’t connect my pass to my trip. Can someone help and send me my cover number?

1 year ago

Sam FolseRight on track

asked in Eurail & Interrail Passes

Mobile pass wont load in the App

We purchased our mobile passes last night with plans to travel from Barcelona to Pisa this morning. When we put our passes into the app, we receive a “something went wrong” message. We have extended our hotel stay in Barcelona by one day to hopefully get it ironed out. But we urgently need help!

2 years ago

Yiannis TsiarektsisRail rookie

asked in Eurail & Interrail Passes

Accidentally used inbound/ outbound journeys

Hi, i bought at 15 April an interrail pass for 10 days within 2 months and i used accidentally the 2 inbound and outbound days in a trip i did and now i am not able to use the other 4 days left. The app tells me that there is no outbound/inbound journeys left and i can not use my other days and that i need to buy a separate ticket in order to make this journey. The question is; i have paid for the interrail pass and i don’t want to pay any more money since i have already paid for that. Is there any solution to my problem?Thanks in advance!

2 years ago

stephyNew aboard

asked in Eurail & Interrail Passes

Request Pass Cover Number for seat reservation

Hi ! We are family of 4 had bought the eurail global pass , kindly provide us the pass cover number for our seat reservation . Looking forward of your reply . thank you ..

1 year ago

Tristan7Rail rookie

asked in Eurail & Interrail Passes

Ahmed.415Rail rookie

asked in Eurail & Interrail Passes

My pass is using 2 travel days for the same day

Hi all! My 4 day eurail pass is showing 2 travel days been taken for the exact same day with no journey added. I haven’t used the pass until today. I tried to make reservations on may 1st but it showed that seat reservation is required, and when I went to the station to get a seat the train was sold out!

1 year ago

CheakypeakFull steam ahead

asked in Eurail & Interrail Passes

Two travel days have same date

1 year ago

Orangebot1Rail rookie

asked in Eurail & Interrail Passes

Inbound and outbound days

So I know how the inbound and outbound days work this is just a question about the rules. My question is does the return day have to end in my hometown.Say I live in Southampton UK (I don't) would it be possible to end my trip somewhere else in the UK which is not where I live as long as it keeps within the rules and in the outbound) inbound days. For example on the last day I go from Paris to Manchester instead of Paris to Southampton. Or do you have to go to your town of residence

2 years ago

Dea Moksha Nissen PatelNew aboard

asked in Eurail & Interrail Passes

Night train starting one day and arriving the next. Does that count as 2 travel days?

hi me and my friends are planning a trip around in Italy, i have a question about the night trains. if we for example order a pas that says 5 days within a month, and I take a train at 13:18 and arrive 14:00 the next day dose that count for 2 travel days? dose a night train cost 2 travel days?

2 years ago

annenas

asked in Eurail & Interrail Passes

Leaving in less than 2 days, but can not activate mobile pass

I’m starting my trip the day after tomorrow, but the support are not replying anymore on my problem. I had a broken device, bought another one but it keeps saying it is connected at another device.They disconnected twice already, and now I don’t receive any answers anymore. What can I do! Can I call interrail? thank you

2 years ago

Biancafrenken1991Rail rookie

asked in Eurail & Interrail Passes

I want my money back - can't make reservations

I bought a global pass on 3/31/22 and since 4/12/22 I have sent 30 emails to you. I can not reserve a seat for any of my intended trips (Troyes-Girona; Troyes-Toulouse), neither spontaneously nor with a lead time of 8 weeks! I can do NOTHING with this ticket as. I had to drive to and from Spain by car and had to buy additional airline tickets for Toulouse. Your ticket does nothing at all and is an absolute bust in my opinion. I want my money back completely and immediately! I will not wait another day! As far as I know, you have a 14-day right of withdrawal in the EU. Since I wanted to return my passport already from 12.4, I also want my complete money back!

2 years ago

JoaoPedroPortoKeeps calm and carries on

asked in Eurail & Interrail Passes

I bought the wrong pass and activated - Not EU citizen

Hello guys, I really need help, I'm Brazilian (I don't have EU citizenship) and I bought the wrong pass. I bought an interrail pass instead a eurail pass and I already activated and I chose france by mistake thinking that this was the place I was. I am really desperate because I will stay the most time in france and I booked 2 trips and I tried to book the third and it's says that I can't because of inbount/outbond. 700 euros is too much and I can't afford to pay other trips here in france, I bought the card because it said it was unlimited. I entered my Brazilian passport number in the checkout. Please help me !! I already sent a message to customer service

2 years ago

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