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Claudio WeissfeldRight on track

asked in Train connections & reservations

Canceled Eurostar - what to do?

My Ámsterdam London train just got cancelled. So I have several problems. For example, Eurail takes this first day trip as used. But that is another question I will try to solve later. Now I booked a ticket for brussels a 6.28am without reservation required. Should I arrive at the station way earlier as to make sure I get in? Or just having the ticket in my app should be enough? Thanks for your help!!!

1 year ago

Inès CNew aboard

asked in Eurail & Interrail Passes

Obtenir mes pass interrail après échange covid

Hello, I requested an exchange of 2 interrail passes (photos sent by email on May 5, 2021) and sent my passes by post. How do I get the new PASS please? I want to use them between August 27 and September 11, 2022. I've been emailing about this for a while and never got a response. We would like to organize our vacation because the dates are approaching! Thanks for your feedback

1 year ago

lukaskoRail rookie

asked in Train connections & reservations

Printing seat servations for Italy

I have been looking into reserving my seats for my Italy trip through the ÖBB website as many have recommended. However, it says that the ticket must be printed at ÖBB self service machines or at ÖBB ticket offices in Austria. Is this required, or could I also just show my ticket on my phone? I’m just not sure how I’m supposed to print these if I’m not actually in Austria.

1 year ago

Zoe GodardNew aboard

asked in Train connections & reservations

Can’t book train Ljubljana - Split

We are trying to book seat reservations to travel from Ljubljana to Split on 4th-5th August, but on all the routes there’s at least one leg of the trip that says it requires reservation and it’s not available to buy. We’ve also looked on other websites such as OBB but same issue. It says it’s a regional train, can we still get it without reserving? Not sure whether to just wing it when we get there.

1 year ago

Lilly MpNew aboard

asked in Train connections & reservations

Travelling with a friend who doesn't have Interrail ticket - how to sit together?

Seat reservation with non-interrail passenger on Irish trains: how to do it so we sit together?

1 year ago

elliepritchRail rookie

asked in Eurail & Interrail Passes

Outbound/inbound journey allowance

hi, i’m slightly confused about the outbound/inbound journey rules and would just like some reassurance. I have a one month continuous global pass (mobile). On my first day of travel i plan to get the train into London where i will then change stations and use the euro star to get to Brussels. Similarly, on my last day of travel i will be getting the eurostar back from Paris then getting the train home from London on the same day. So my question is will i be allowed to take two trains on my outbound/inbound journeys as long as they are on the same day?

1 year ago

Paolo BiancoRight on track

asked in Eurail & Interrail Passes

Difficulties booking and communicating. Is it possible to request refund?

Hello. I have a tour family mobile pass purchased with plus.i am having a loro of difficulties in booking and communicating. The passes have not yet been activated. Is It possibile ti request a refund? They are reliable?

1 year ago

Josiah MihaiNew aboard

asked in Train connections & reservations

Layover. Will I be able to make the next train on time?

I have a 10 min layover. Will I be able to make the next train on time?

1 year ago

Arnausiqe6New aboard

asked in Eurail & Interrail Passes

Greek Islands Pass - NOT being able to activate the pass and reservate the different ferry

👋🏻 Hi, good afternoon! We are a couple from Barcelona. We have paid the Greek Island Pass (4 days within a month) and have already the ID of the reservation.📲 Now we need to activate the pass in the Interrail app but our ID does NOT work. Considerint we are travelling on August (busy ferries, I suppose), we want to activate the pass and reservate the different ferries Athens - Santorini - Naxos. 😓😓 THE PROBLEM: The app gives us an error by which our ID is not valid. We think this is due to our start date pass: 15th August. Does this mean we won't be able to reservate the ferries until 15th August? We want guarantees... And do NOT have any email response. Help please!!! 🙏🏼🙏🏼🙏🏼

1 year ago

sedefkjamili

asked in Eurail & Interrail Passes

Train from Zagreb to Belgrade and Belgrade to Skopje covered?

Hello, I'd like to ask whether the Interrail Global ticket is valid in Serbia and North Macedonia. I need to travel from Zagreb (Croatia) to Belgrade (Serbia) and from Belgrade to Skopje (N. Macedonia). I can't find it on the app. Where can I book my train ticket? Can you help me?

1 year ago

SarajamaraRail rookie

asked in Train connections & reservations

Copenhagen - Stockholm trains are sold out

I have a global pass, 2nd class. Now trying to get from Copenhagen to Stockholm. However, trains are sold out. I can find 1st class seats. If I buy these seats how can I buy the firstclass ticket? Called to SJ (Sweden's railway) but there re 180 customers before me. Any tips?

1 year ago

EWURight on track

asked in Eurail & Interrail Passes

Travel back to home country

I travelled from Hamburg to Verona with a connection via Munich (night train). I now want to go back to Hamburg. The system says that I cant enter the home country again. It seems that the connection via Munich at night was calculated as a second trip in my home country? What can I do to come home?

1 year ago

Toby10Rail rookie

asked in Eurail & Interrail Passes

Emergent support needed, Inbound/ Outbound missing on the way home.

Emergent support needed!2,5 weeks ago I wrote you a letter asking for help.We really need it right now!When we travelled from northern Sweden to Stockholm,we started our journey in the evening.The next morning we took train from Stockholm to Copenhagen.The pass demanded to use in-/outbound journey on the both trips.We hadn’t left Sweden yet but the system already took all of our in-/outbound journeys within 12 hours of traveling.Otherwise,it was impossible to get a QR-code for the trip Stockholm-Copenhagen.We are 2 adults and 2 kids and tomorrow we want to come back home.The Interrail pass refuses to activate any journey to Sweden because no in-/outbound trips are left.There is no helpful information about the conditions for in-/outbound trips.Though we have read a lot about Interrail, right now we are feeling worried and disappointed in the system that is failing us. We need an inbound journey now to get home.And it can take up to 17 hours to get there through Sweden.Best regardsElena

1 year ago

Sammy_nhRail rookie

asked in Eurail & Interrail Passes

Interrail Global Pass- inbound/outbound rule for trip and reservations needed for kids?

Hi, I am planning to purchase an Interrail global Pass (4D) for my first ever trip with interrail. a few personal details are as follows. Planned Pass Type: Interrail Global (as whole family have German visas) - 4 Days in a monthFamily/ travelers: Me, my wife, 8yrs (son), 6yrs(daughter) & 2yrs(son). total 5 peopleCurrent location: Berlin, Germany Tentative Trip Details: a - Berlin to Mannheim 13.08.2022 b- Mannheim to Paris 17.08.2022 c- Paris to Cologne 19.08.2022 d - Cologne to Berlin 20.08.2022 Q1: Since my country of residence is Germany, I am confused as if for 4-Days global pass would be right choice for above mentioned itinerary. ? i mean specifically talking about “inbound/outbound within country of residence” rule. Q2: For Mannheim, Germany to Paris, France leg and return leg, seat reservations are mandatory, but do I have to make seat reservations for adults only ? or for all kids (8,6,2 yrs) also? Your valuable feedback is h

1 year ago

Anne van BovenNew aboard

asked in Train connections & reservations

Making a reservation - necessary to turn on a travel day to make a reservation?

Dear sir/ms. I hope you can help me. Yesterday we tried to make a reservation for a train in Spain, since this is needed. The lady at the desk refused however to make a reservation before we added the travel day in the app, even though the day we wanted to travel on was a few days ahead. Because of bad internet we could not turn on the travel day and she even refused to check if there would be trains available for this date. Is is necessary to turn on your travel day when making a reservation? I understand that is is obligatory when entering the train, but I believe it is not when making a reservation, or am I wrong?

1 year ago

alrowley86Keeps calm and carries on

asked in Train connections & reservations

2 websites to buy reservations on. The interail website and B website. Does it matter which one you choose?

Hi, So new to all this been reading things for weeks! Planning to buy the global 1st class Interail pass and travel from the UK to Europe within the next two weeks. I have seen there are 2 websites to buy the reservations on? The interail website and B website. Does it matter which one you choose? Also Am I pushing fine by buying the pass this week for travel beginning of August.

1 year ago

Laura OdijkRail rookie

asked in Eurail & Interrail Passes

Wanneer gaat een maand in?

English below: Hoi! Ik heb een global pass voor 4 dagen in 1 maand, kan ik die maand aangebracht voor 24, 25, 26 juli en 23 augustus 2022, of moet het binnen dezelfde maand vallen (allemaal in juli)? En als ik deze 4 dagen op dezelfde pas kan reizen, telt een maand dan voor 30 dagen of voor 31 dagen? Hoi!Ik kocht een globale pas voor 4 dagen in 1 maand. Kan ik dezelfde pas gebruiken voor 24, 25, 26 juli EN 23 augustus? Of moet het allemaal in dezelfde maand op de kalender staan (allemaal in juli)? En als ik mijn maand zou kunnen beginnen wanneer ik wil, telt de maand dan voor 30 dagen of voor 31 dagen?

1 year ago

Hanna LaackmannNew aboard

asked in Eurail & Interrail Passes

I ordered a pass but did not receive confirmation Mail

Hello :) I ordered a pass and already payed for it but didn’t get a confirmation EMail… My boyfriend who ordered at the same time got one. Also the website says that there is no booking on my profile… Do you have any ideas whatto do now?thxHanna

1 year ago

Maria.iglsRail rookie

asked in Train connections & reservations

Reservation compulsory for Hamburg-Copenhagen 1st class?

Hello. I have seen on the Interrail App that is it not compulsory to book a reservation for the train Hamburg-Copenhagen, but some people form the Community have said that it is. I have a 1st class pass and was wondering if maybe 1st class wagons are not as crowded as 2nd class wagons, and therefore and I would not need to book a reservation. Thank you!

1 year ago

poslemanmarianaRail rookie

asked in Train connections & reservations

Reservation Paris to Berlin can't make it

Hi!! I need to travel on wednesday the 27th July from Paris to Berlin. I dont understand if the Eurail website is not working, but when i first search it says for ex the train that leaves at 9:06 from Paris Est to Frankfurt costs €15. And when i click on the option there’s a sign that says prices unavailable. And the same thing happens with every other option that i touch. Is it possible that all trains from that day are sold out? Where else can i search for reservations??Thanks in advance!!!

1 year ago

Meike0606Right on track

asked in Train connections & reservations

Nightjet Rome - Sicily ''ticket unavailable''

Hi!I’m in Rome at the moment and I want book the nightjet from Rome to Cefalu (Sicily) on the 23th-24th of July. When I try to do this on the ÖBB website, it says: ‘ticket unavailable’ even though I clicked on the ‘one-way ticket and day ticket’ button. Does this mean that the train is full? Are there any other websites I could check?Thanks!!

1 year ago

Lisa PhotobookRail rookie

asked in Travelling by train

My passport was stolen, can i travel with a copy of the documents and a police's report?

my passport was stolen, can i travel with a copy of the documents and a police's report? Thanks

1 year ago

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