Skip to main content

Get ready to travel

To ask all about our Passes, reservations & more

12170 Topics
Ria_0909
Ria_0909Right on track
asked in Eurail & Interrail Passes
Is it possible to inverse the inbound and outbound day of my travel?

Hello! i live in France but Germany is my country of residence. Next week I want to visit my family in Germany for three weeks. Is it possible to take the one-country-pass and to inverse the inbound and outbound day for my travel?Thanks for your answers :) If one of you like to answer in French or German, go for it :)

9
seewulf
Railmaster
2 years ago
Moise Struijk
Moise StruijkRight on track
asked in Train connections & reservations
Adding reservations made in external systems

Hi! I reserved a seat on a train going from Paris Montparnasse to Bordeaux. This was not possible via the interrail website, but it worked fine from the second link and a QR code was sent to my email. However, is it possible to add this ticket to the app anyways? Or do I always have to show it from email/printed if I make a reservation from an external system? (they also didn’t ask for the number of my interrail pass so it might not be connected?)

7
Y
Full steam ahead
2 years ago
J
john111Rail rookie
asked in Eurail & Interrail Passes
Can't login to the app

Hello, I was logged in to the discover eu app on my phone and had added my interrail pass there. Then I deleted the app off my phone and redownloaded it but when I try to log in the app tells me that my account is already connected to another device. I don’t know what to do, I travel in 1 week. If anyone can help me, I would appreciate it a lot.

3
J
2 years ago
J
JacquesRRail rookie
asked in Train connections & reservations
I've paid for seat reservation but had no confirmation

Hi, about 2 weeks ago I booked seat reservations for my EU rail pass for my family on the TGV from Perpignan to Paris on 27 Aug. My credit card has been charged but I've had no email conformation, and when I email customer services I get no response. Any ideas how to sort this would be welcome, thanks!

4
Angelo
Railmaster
2 years ago
A
asiddiqiRight on track
asked in Travelling by train
Luggage storage or lockers at Sighisoara Train station

Hi, I will be spending aday in Sighisoara, Romania before travelling onwards. Does anyone know that there is a luggage storage/ locker at the train station? Not sure if COVID closed down some of the luggage locker shops! Thanks,

2
M
Full steam ahead
2 years ago
T
tagruRight on track
asked in Train connections & reservations
interrail.eu shows OUIGO trains

I was looking for a connection from Lyon to Madrid in October. By default if shows me this one:07:06 LYON PERRACHE (France) OGV 7811 Low Cost High Speed Train (not sold via Hermès) 08:08 AVIGNON TGV (France)0h 32m Change trains08:40 AVIGNON TGV (France) RSC 9731 Renfe SNCF Cooperation15:45 MADRID-PUERTA DE ATOCHA (Spain) I even enabled “only trains included in Pass network” but it still shows me this one. Only when I change the layover time I get another connection with another SNCF train. Since I cannot use OUIGO with interrail, why does the timetable tool still show this train? It is a bit confusing, because I thought that I only get valid trains especially with the option activated. If someone from the team is reading this, is this maybe an error and should be solved?

3
M
Full steam ahead
2 years ago
S
sararoselliRail rookie
asked in Train connections & reservations
Prenotazione Amsterdam-Parigi

Ciao a tutti, ho un Interrail Global Pass MOBILE e vorrei prenotare lo spostamento Amsterdam-Parigi tramite il sito di SNCB.E’ possibile che la prenotazione si possa fare solo con Pass Cartaceo?  Grazie a tutti!! 

2
M
Full steam ahead
2 years ago
S
Simoneee
asked in Train connections & reservations
Brussel- Midi - Amsterdam Central was first marked as not mandatory and now it is.

Hi everyone, I have already made reservations for the trains for my travel route, only now, by double checking, it tells me that the Brussels-Midi - Amsterdam Centraal route is mandatory.  When I bought the reservations it said it wasn't.  Can anyone tell me which are the mandatory routes and which are not?  my journey is: London-Amsterdam on 07/08 at 08: 26-16: 14.  Amsterdam-Berlin on 09/08 at 20: 30-05: 36.  Berlin-Prague on 13/08 at 09: 16-13: 35.  Prague-Munich on 15/08 at 07: 38-13: 18.  Please help me that I can't understand.

4
M
Full steam ahead
2 years ago
H
HarryWRail rookie
asked in Train connections & reservations
Reserving seats from Bucharest to Halkali (Istanbul)

Hi all! I am trying to book the sleeper from Bucharest to Halkali. I see that this is possible to do over the Romanian railway company website, but trying to do it from the interrail.eu website produces a message saying there are likely no tickets left for pass holders. This error message appears regardless of the date I select though, so is it even possible to book via the interrail website?  i just ask because I don’t want to pay more if it is possible to use the pass! thanks!

3
M
Full steam ahead
2 years ago
Evelien Adriaensen
Evelien AdriaensenNew aboard
asked in Train connections & reservations
standing on train with seat reservation requirements

Is it possible to take a train which says seat reservation required without buying it if you just stand the whole journey?

6
Angelo
Railmaster
2 years ago
Douceddl
DouceddlRail rookie
asked in Eurail & Interrail Passes
Can't add my pass

My phone broke yesterday and I had to factory reset it. I redownloaded the interrail app but can't add my global pass as it says it's already been activated on a different device. I contacted customer services via the form on the website yesterday but I've had no reply. I URGENTLY need to access my pass again as I need to travel again tomorrow .please please help.Thank you

1
Angelo
Railmaster
2 years ago
O
Odhran.bRail rookie
asked in Eurail & Interrail Passes
Phone Stolen And Cannot Add My Mobile Pass To A New Phone

URGENT! I am stuck in Bulgaria with only days of accommodation left. My mobile phone was stolen on Sunday the 24th Of July in Bulgaria, I have now bought myself a new phone but cannot add my pass to it as it is still connected to my old one. This is very urgent I will soon be stuck homeless in Bulgaria and need to leave very soon to get to my booked accommodation in Greece. Please I need help adding my pass to my new phone otherwise I will be stuck.

1
Angelo
Railmaster
2 years ago
S
sararoselliRail rookie
asked in Train connections & reservations
Impossibile Prenotazione Lubiana-Budapest

Ciao a tutti, ho bisogno di un aiuto per prenotare il tragitto Lubiana - Budapest per il seguente treno.  Ho giàanche contattato le ferriovie austriache ma mi dicono che stanno riscontrando delle problematiche notevoli per le prenotazioni Interrail verso i paesi dell’Est Europa. Come posso fare?  Grazie Sara 

2
S
2 years ago
K
Kathng23New aboard
asked in Eurail & Interrail Passes
Travelling back and forth between two countries with Eurail

I want to visit a friend in Munich for a few days during my trip from Amsterdam, but I need to go back to Amsterdam for a few days before continue travelling.Does an Eurail pass allow that?

1
Angelo
Railmaster
2 years ago
A
abraggioRail rookie
asked in Train connections & reservations
How can I get a refund of reservation?

How can I get a refund on a booking? The site says just cancel your booking ... But it's not like it's always been true so far and I wanted to be sure

3
A
Railly clever
2 years ago
Helen Jane Mortimer
Helen Jane MortimerRail rookie
asked in Eurail & Interrail Passes
Can I upgrade on Eurostar?

My daughter was too poorly to go traveling with her friends but now wants to meet them in Paris at the weekend. She has a second class interrail pass and her journey home is already booked. There are only Business Premier tickets to go out to Paris. How can she upgrade so that she can get a seat? She is happy to pay the extra. Thanks

2
Helen Jane Mortimer
2 years ago
R
rachartNew aboard
asked in Travelling by train
Patras to Piraeus with 6 Day Greek Island Pass

I'm wondering about the TrainOSE bus/train combination between Patras and Piraeus that is included with the Eurail Greek Islands 6 Day Pass. Does anyone know if it’s necessary to make a reservation or buy a ticket prior to boarding, or can you simply board by showing your pass? If you have to make a reservation, how do you do so? The TrainOSE website doesn't seem to offer the Eurail/Interrail pass as discount option.

4
T
2 years ago
Dave Mycroft
Full steam ahead
Dave MycroftFull steam ahead
asked in Train connections & reservations
Reservations not showing and no email confirmations

I booked multiple reservations on Saturday as part of a month long trip. The money left my bank account but I have not received a single email confirmation and the reservations are not showing on my account nearly 48 hours later. I need confirmation as I have hotels booked in multiple cities.

2
Dave Mycroft
Full steam ahead
2 years ago
J
jjackson9New aboard
asked in Train connections & reservations
Did not receive my reservation ticket

Booked my tickets an hour ago with my friends, they both received confirmation emails almost instantly whilst I got nothing. The money for the tickets has left my account despite not receiving anything in terms of confirmation. Anyone have any suggestions other than contacting customer service? Is this a common problem?

2
A
Railly clever
2 years ago
Alaina Harris
Alaina HarrisNew aboard
asked in Eurail & Interrail Passes
Should I buy a Eurail or Interrail Pass with a residency card from England and America passport?

Hello! I’m studying abroad at in England this year and have a student visa residency card. By the time I’m looking to travel (March-April) I’ll have been here for 6 months. Should I buy a Interrail or a Eurail pass? I know that to buy Eurail you have to be outside of Europe, which I will not be, but my passport is American. Thanks for the help!

5
Shreyansh Sarawgee
2 years ago
Carmen Baack
Carmen BaackNew aboard
posted in Eurail & Interrail Passes
App says, when I want to activate the ticket, that its not valid for the countries

Hey, I have a flexi pass interrail ticket and wanted to book my first travel day over the app.I am from Germany and want to take an ICE to Switzerland. Unfortunately the app says then, when I want to activate the ticket, that its not valid for the countries. When I want to book something in switzerland it is working. How is this possible and what can i do? Thank you in advance!

2
A
Railly clever
2 years ago
Patricia Cabanel
Patricia CabanelNew aboard
asked in Train connections & reservations
I can't book tickets (Gallivere to Ostersund)

HiI have a global passI have booked seats into Inlandsbannen I cannot book tickets (Gallivere to Ostersund)  into the app (nor with internet).Is the présentation of the pass onboard with tickets enough?Best regards.

3
A
Railly clever
2 years ago
Elise Tournier
Elise TournierNew aboard
asked in Eurail & Interrail Passes
Smartphone stolen and can't put the pass on another phone

Hello, currently on an inter rail trip in the Scandinavian countries. My cousin has just had her phone stolen with her mobile pass on it. However, we have 15 days left over 1 month to travel. We tried to put his pass on the Rail Planner app on another phone but it was impossible due to the activation on his stolen phone. Can you allow us to put his pass on another phone in order to continue the trip.

3
Angelo
Railmaster
2 years ago
C
claradscNew aboard
asked in Eurail & Interrail Passes
Can I buy the Benelux pass even if I leave Lyon and come back to Lyon

Can I buy the Benelux pass even if I leave Lyon and come back to Lyon (I only visit Brussels and cities in the Netherlands) ? 

2
Angelo
Railmaster
2 years ago
A
AvijverRight on track
asked in Train connections & reservations
Change nightjet reservation

Hi! I have a nightjet reservation from Utrecht to Basel and planned to continue my journey to Milan. Now I see that it is easier to drive on to Zurich and from there to Milan.Is it even possible to adjust a reservation for the nightjet?

5
C
2 years ago
Terms and Conditions & Privacy PolicyCookie settings