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Raul Escalante CarrilloNew aboard

asked in Train connections & reservations

Leli72New aboard

asked in Train connections & reservations

No reservation ticket received for a trip on Monday. What to do?

Hi,I made a reservation for a trip from Paris to Turin for next Monday 25/07, my money was taken but I did not receive any ticket or confirmation email. It’s been a month that I try to reach the assistance but I had only one response, asking me to give my reservation number, I answered that I did not have any, as I had mentioned but now I don’t have any news.So I wanted to book the trip again, but now it is unavailable on the website.Do you know by any chance if there is a way I can get that train on next Monday ? Or get the assistance to help me ?Thank you for your help,Léone

1 year ago

gilitravelKeeps calm and carries on

asked in Eurail & Interrail Passes

Interrail App

What if a train connection is not available on the interrail app? Can I add the train connection myself or do I have to pay for this train connection?

9 months ago

SophieRamaekersNew aboard

asked in Eurail & Interrail Passes

Change pass to another account

My brother and I booked two tickets today. We booked both tickets in his account. Is is possible to change one of the tickets to my account?

1 year ago

Nicolas Schärfer

posted in Eurail & Interrail Passes

I can only get a ticket for the outbound/inbound day but not for the others.

Hi I only can get a ticket for the Outbound and Inbound day but not for all other. I got a Pass for 1 Month. Does anyone maybe know how I can get the other tickets?

1 year ago

Asra KhanNew aboard

asked in Eurail & Interrail Passes

After reset, I can't add my pass to my mobile again

My phone re-set mid journey, now I can't add my pass again to the same mobile. It says already added to a device. I am in the middle of the journey right now. I need urgently help. Order Number EU30787033Pass number VWTVF7

1 year ago

Kristina CabaiRail rookie

posted in Eurail & Interrail Passes

Pass number. Do I have to wait for my pass to arrive to have that number to make reservations?

Hi! I would do the greek interrail but the ticket can onlybe delivered at home on 9 July. When will I receive thepass nulber? Only when the ticket arrives at home orimmediately after the reservation online?I mean, I would like to departure 11 July, and if the ticket with the pass number arrives 9 July, I can’t do the reservation in 2 days before departure.But I’m asking if the pass number(needed in order to do the reservation of the ferries) come immediately after the reservation on line and I haven’t to wait for that to come with the ticket at home..

1 year ago

Leon SpieltRail rookie

asked in Train connections & reservations

Pass cover number needed.

Hello there,I am currently planning on visiting southern France this summer.I cannot book my reservation from Metz to Paris and from Paris to Bordeaux and the way back.It would really appreciate if somebody from the interrail team might be able to help me.Thanks a lot in advance.Yours Leon

1 year ago

baseaereaNew aboard

asked in Eurail & Interrail Passes

German address in English

How do I write my German address in English?Dr.-Karl-Kötzner-Straße 1a

1 year ago

Martijn BertNew aboard

asked in Train connections & reservations

Bullet train Milano - Tome not on the website timetable. Why?

Hello why the bullet train from milano to rome stay not in your website? For example on 11 october Thank you Greetings,Martin

1 year ago

Natalie SKeeps calm and carries on

asked in Train connections & reservations

What's the best way to get from Edinburgh to Gloucester?

What's the best way to get from Edinburgh to Gloucester on Saturday 24th September for my family of 6?I would like to take the train but it proving difficult to book. Can anyone help? Thanks in advance :)

1 year ago

Nathan ChateauNew aboard

asked in Eurail & Interrail Passes

Pass mobile Greece

Bonjour, je souhaite acheter un pass pays Grèce pour les ferry, et souhaitais donc savoir si le pass mobile suffit où il faut également un pass matériel? Hello, I want to buy a Greece country pass for the ferry, so I wanted to know if the mobile pass is enough where it is also necessary a material pass?

1 year ago

Natalie SKeeps calm and carries on

asked in Train connections & reservations

What happens to seat reservations that are returned to sender?

What happens if my seat reservations have been returned to sender? They were sent to my accomodation who weren’t available at the time of delivery (and didn’t go to collect as promised) and subsequently have been returned to sender which is Eurail. I’m really counting on these seat reservations. Thanks in advance for your help.

1 year ago

KdmulcahyNew aboard

asked in Eurail & Interrail Passes

Wrong email at purchasing the Pass

I bought the eurail pass on January 29th and was charged on January 30th. I had it sent to my daughters friends email because she and my daughter will be meeting up and my daughter is meeting her after it begins. How do I get it sent to the correct address?

8 months ago

osterlamm65New aboard

asked in Train connections & reservations

Need Pass Cover Number for mobile pass to travel to france!

Dear Interrail Team, we want to travel from Germany to France next week. Since there were no more reservations available for our route, we wanted to purchase seats on travel.b-europe.com. Unfortunately, this is only possible with a pass cover number and its not available on mobile pass, I am asking you to please direct message me this info. Thank u very much!Julia

1 year ago

Rafael PfoeNew aboard

asked in Eurail & Interrail Passes

I have a Youth ticket but in the meantime I turned 28 (due to covid) but want to use it.

What can i do when i didnt activate my pass due to corona virus and now im 28 and still wanna use it ? Thank you in advance!

1 year ago

KartanicNew aboard

asked in Eurail & Interrail Passes

Nutzung Interrail One Coutry Pass

Hallo zusammen,ich nutze den Interrail One Country Pass. Kann ich mit einem durchgehenden ICE vom Zielland in mein Heimatland zurückreisen, wenn ich den Interrail Pass nur bis zum Grenzbahnhof nutze und von dort ein eigenes Ticket habe?

6 months ago

elliejanelFull steam ahead

asked in Train connections & reservations

Reservation required check

Would just like to double check that none of these need a reservation. Thanks :)

1 year ago

Jose Antonio MignaccoNew aboard

asked in Train connections & reservations

Reservas electrónicas

Estoy teniendo problemas para reservar entre barcelona y paris y que me la envien a mi mail, siempre me aparece la leyenda boleto impreso y no puedo seguir adelante porque vivo en argentina y me sale que los boletos van a llegar despues de mi viaje que pienso hacer el 07/09/2022, alguien me puede ayudar con esto? gracias

1 year ago

Michelle MandersRail rookie

asked in Train connections & reservations

Is Eurail right or the Austrian train website?

At the eurail website they say I have to change trains 1x. On the Austrian train connection website they say I have to change trains 2x. Which one is right?My journey will be from Zurich to Ljubljana and will definately make 1x stop in Schwarzach St. Veit (Austria).

1 year ago

Katharina LieberthRail rookie

posted in Eurail & Interrail Passes

50th anniversary technical issue

Dear Interrail community,I would like to buy the 1 month interrail ticket for 50 % discount. The day before and yesterday my payment did not go though due to technical problems on the website. Is it still possible to get it, I have an email that confirms my registration and also that I was about to buy. It would be very helpful!Thank you for your answers !Best Katha

1 year ago

Dominik BudekRail rookie

asked in Eurail & Interrail Passes

Brak możliwości rezerwacji, przez system.

Mam problem. Kupuję miejscówkę na pociąg TGV po wpisaniu swoich danych, nie mogę przejść dalej do płatności. Jak mogę rozwiązać ten problem.

1 year ago

EurofimaFull steam ahead

asked in Eurail & Interrail Passes

Not getting passcover numbers from customer service

I asked customer service eurail b.v. the “passcover numbers” of our mobile interrail passes. I didn't get it because I didn't mention a specific reservation. I see in the forum that many request this under time pressure. I also know that it is only necessary with a limited type of reservations. To avoid that stress, I already requested the passcover numbers for our three-month interrail passes, which we will probably use in a few months. That you need a specific reservation question to get these numbers: is that new or has it always been the case?

1 year ago

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