@Maria Mota You can also exchange the Pass for one you can use in Autumn. However, you will have to pay the full price, but instead of costing you 15% of the Pass from the refund, it will cost only €15 to do the exchange. Warmly St. KSocial Care SpecialistEurail.com/Interrail.eu
Hi @Clarice Guasti We have a Travel Buddy group that would be helpful for you. You might want to join and send your request there. Warmly St. KSocial Care SpecialistEurail.com/Interrail.eu
Hello @duyun, the address on the return label is correct. That return label is standard and usually gets the delivery done. Just note that if you choose to use DHL or Fedex, it is non refundable. I hope this helped to clarify things. WarmlySt. KSocial Care SpecialistEurail.com/Interrail.eu
Hi @LineKln You may have better luck asking in our Find a Travel Buddy group. You can join up here: https://community.eurail.com/groups/find-a-travel-buddy-76
@rvdborgt Thank you for pointing this out. We have reported to issue. This is a long weekend so the earliest it might be addressed is Tuesday.
Hi @RonjaL We have a Travel Buddy group where you can make your request for a travel companion. You can join it here: https://community.eurail.com/groups/find-a-travel-buddy-76
@mathilda.irgendwas You can join our travel buddy group here in the Community.
Hi there. As @AnnaB has alluded to, if you have misspelled your name on your Eurail Pass then you need to reach out to customer service via https://eurail.zendesk.com/hc/en-001/requests/new and have that corrected. As @BrendanDB has said, if you are only talking about a minor typo like you've mentioned on a reservation ticket of one of your trains then there is no issue.
Hi @Jenny Lo For this, please reach out to the customer service team by filling out the following form: https://eurail.zendesk.com/hc/en-001/requests/new
Hi there! Is this an official request? If so, I will remove your profile for you. Let us know
Hi there. You can look for a travel buddy by joining our Travel Buddy group here: https://community.eurail.com/groups/find-a-travel-buddy-76
Hi @wattleflower01 You can try booking using https://shop.oebbtickets.at/en/ticket. Just be sure to indicate you have a Pass where it says 1 xAdult without a discounts.
Hi @Sparkey Rexford To order a Paper Pass:Go to the Global Pass page here, https://www.eurail.com/en/eurail-passes/global-pass, and select the kind of Pass you want.Then proceed to checkout. Once there you will be prompted to select either a mobile or paper Pass (see attachment), choose Paper and then the country you would like the Passes sent to, this will calculate the shipping cost, After this, click "go to traveler details”and fill in the information, pay attention to if you want to enter the start date before hand or at the train station. Go to Payment next, fill in the information there.For information on how to use a paper Pass. everything you need to know about how to use a Paper Pass can be found here: https://www.eurail.com/en/eurail-passes/everything-you-need-know-about-eurail/how-use-your-eurail-passI hope this helps Warmly St. KCommunity Care SpecialistEurail.com
Hi @AnnaB and @emmadupisani. Thank you for bringing this to our attention. The matter has been reported and is being handled. WarmlySt. KSocial Care SpecialistEurail.com
Hi Maren. Maybe try joining the travel buddy group in the following link: https://community.eurail.com/groups/find-a-travel-buddy-76
Hi @Ton Soppe. Here is a link with a video that shows you step by step how to activate Pass, and generate and show you QR code: https://www.interrail.eu/en/interrail-passes/interrail-mobile-pass/getting-started
@Juan Manuel Vila Jaén También, si el retraso del tren hace que necesitas compensación, puedes pedirla aquí: https://www.interrail.eu/en/support/delay-compensation
We bought our passes on 4/8/2023 and we have to activate them by 4th July 2024 but we dont land in the UK until 24th July 2024! What do we do? You can exchange your Pass for a small exchange fee of 15€. Just make sure the current Pass is not activated and buy a new Pass via our website, log into your account, go to ‘Pass details’ and then ‘Refunds and exchanges’. Select the Pass you wish to request a refund for. An exchange refund will be processed for the old order (100% minus a 15€ exchange fee per Pass). You’ll be able to activate your new Pass up to 11 months after the purchase date. This would make your Pass valid on the desired date.
Hello Nienke. I see that you have reached out to our customer service and they have handled your situation. Just for future reference, the community is mostly of fellow travelers and they do not have access to the personal information it would require to answer questions like these. You can reach out to us via the other mode you did, or by Facebook, Twitter, or Instagram. WarmlySt. KCommunity ModeratorEurail.com
Hey @Yassine Msalmi A residence permit issued by any of the Schengen countries allows you to spend 90 out of 180 days in any Schengen country and also in any country in the European Union. You do also have to bring your passport along with your permit when you travel.
Hey there,Unfortunately no, the TLX RE1 is not included in the Interrail Pass. For a full list of the trains that your Pass is eligible for, please check out here. Warmly
I am happy to be here everyone! Thank you for the welcome!🤚👼
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