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12289 Topics
Annabelle Clark
Annabelle ClarkRight on track
asked in Train connections & reservations
Help! I reserved a Eurostar seat on the wrong day

Hey guys! I have literally spent hours trying to figure out my trains. Low and behold after all of my careful booking, I've gone and booked myself on the wrong date on the Eurostar. I need to travel the day before. is there ANYWAY I can change :(

2575
seewulf
Railmaster
2 years ago
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rettichRight on track
asked in Train connections & reservations
Night train with no outbound journey left

Hey there,I am from Germany, have an Internal global pass and ran out of outbound journeys.Nevertheless, I want to go from Munich to Vienna by night train, but I can't buy a separate ticket from Munich to Salzburg from ÖBB - it says „Ticket nicht verfügbar“.Is there any way to use my Interrail pass on the Salzburg-Vienna portion? I’d prefer not to take another train to Salzburg and change there…Thanks,Felix

14811
seewulf
Railmaster
2 years ago
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rsmn851New aboard
asked in Eurail & Interrail Passes
Enquiries about Jungfraujoch with EU rail pass

Hi,I have 4 day flexi pass.We get 25% discount for EU rail pass holder .My question is Do i need to consume the day out of 4 days available when  I will be going to Jungfraujoch ? KRRoger

2932
seewulf
Railmaster
2 years ago
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BayonRail rookie
asked in Eurail & Interrail Passes
Wrong country of residence

Hello,Last week i started my interrail trip from Vienna - city of residence - to Stuttgart. I was using one of my inbounds/outbounds and everything was fine so far. Today I tried to book my trains to France and realized that the country of residence, mentioned on my pass is Germany - maybe cause I have German id, but just living here for summer -. Is there any chance to change the county of residence after already activating the pass? Would be really helpful cause I planned Germany as the spot where I will start all my travels.thanks

416653
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Railmaster
2 years ago
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Keeps calm and carries on
Natalie SKeeps calm and carries on
asked in Train connections & reservations
Seat reservations sent back to the post office

As requested by eurail.com, I supplied my accomodation address when buying seat reservations for 6 of us to ride from Paris to Barcelona on 1/10/22.   The accomodation office wasn’t open when they delivered the mail so now it’s sitting back at the post office (the accomodation told me they missed it)   I’m still in Australia so obviously can’t collect.  Will it sit there safely until I arrive in Paris on 29th September?  That will mean it’s there for over one month.   Thanks in advance for your help.

1059
C
2 years ago
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Puribe1Rail rookie
asked in Train connections & reservations
2nd class global pass but bought 1st class tickets

Hello, is it possible to use the first class seat reservations sold to me by SNCF over the phone but I have a 2nd class global pass? Their weren’t anymore seat reservations other than 1sr class and desperately needed this train for this day. We are using these seat reservations for the train from Paris to Barcelona and is a TGV train. Thank you. 

1745
C
2 years ago
sher
sherNew aboard
asked in Eurail & Interrail Passes
Interrail or Eurail ?

Hi,I am Sher. I have an Indonesian passport but currently I am on my student exchange to Sweden. Due to this reason, I also hold a temporary residence permit for Sweden (August 2022 to January 2023). Would you recommend me to buy an interrail pas or must i buy eurail pass? Other than that, I would tentatively visit 7 cities within 1 month (Paris → Berlin → Bern → Liechtenstein → Salzburg → Vienna → Budapest). Ideally, I would buy the 7 travel days. However, I realised that Liechtenstein is not part of the eurail. Hence, would you recommend me buying the 5 travel days plan? Thank you

1303
BrendanDB
Full steam ahead
2 years ago
frankm_nl
frankm_nlRight on track
asked in Train connections & reservations
Uitreis uit Nederland met Thalys: mag ik de uitreis met mijn Weekend Vrij dekken (heb wel de Thalystoeslag al betaald)

Ik reis op een zondag in november op mijn driemaands global van Amsterdam naar Parijs en moet dan de Thalys nemen. Ik heb de toeslag van € 30,- gekocht en ging er vanuit dat ik het Nederlandse deel van het traject zou kunnen dekken met mijn Weekend Vrij, maar ik begin nu te twijfelen. De inbegrepen outbound heb ik dan al gebruikt (wil ik morgen, 2-9, gaan gebruiken).Gaat dat goed?

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frankm_nl
2 years ago
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mommie4kidsRail rookie
asked in Train connections & reservations
Eurostar London-Paris reservation. What are the costs?

Hi All!I'll be visiting the UK and would like to purchase tickets for a one day trip to Paris and back.  However, when looking up information,  I'm a bit confused as to what to pay?  Would like to do 1st class seats there, but I am reading that I also have to purchase a reservation.   Can someone please guide me to a good website on purchasing tickets and what excited is needed?  Also, do I need a global pass for this one day trip?

176514
A
Full steam ahead
2 years ago
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riccardoooRail rookie
asked in Eurail & Interrail Passes
Delay compensation - no confirmation nor response from Eurail

Hi fellow Interrailers, has anybody managed to get a delay compensation from Eurail?I have tried to submit my delay compensation request multiple times using different browsers/devices but have never managed to get any confirmation message once I submitted my request (neither on the webpage itself nor by email) nor have I heard back from Eurail by email ever since.Now, I am wondering whether the online compensation form actually works and how I can get in touch with them. Anyone in a similar situation? According to their policies, I understand such compensations should be processed in 10 days. Thanks.

1748
R
2 years ago
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CholinNew aboard
asked in Eurail & Interrail Passes
I need 2 inbound and 2 outbound, can I buy additional Inbound/outbound?

Hello all, I have questions regarding to interail pass.I’m not an European citizen, but I bought a interail pass because I’m staying in Germany for 1 year and got residence permit.While I was planning my travel around Europe, I need 2 inbound and 2 outbound each.In this case, do I have to buy additional inbound and outbound ticket? If yes, how can I buy it?Also, will it be possible for me to change interail pass to eurail pass?Thanks for your answer.

2783
R
Railmaster
2 years ago
Mike Jansen
Mike JansenNew aboard
asked in Eurail & Interrail Passes
At ticket offices in Greece they told us that we can only travel along certain domestic routes

Hi, I am traveling around Greece and bought the eurrail. We are trying to go from Milos to Santorini on the 2Oth of July. From Santorini to Mykonos on the 22nd of July, and from Mykonos to Athens on the 24th of July. We are trying to figure out if these lines are possible but the Employees at the ticket offices in Greece told us that we can only travel along the certain domestic routes and that most of our planned trips from island to island were not possible with the eurrail. Is there anyone who can help us out?  

1753
R
Railmaster
2 years ago
Michal Wolski
Michal WolskiNew aboard
asked in Train connections & reservations
Problmi con spedizione dei biglietti cartacei

Il mese scorso ho acquistato le prenotazioni dei treni che necessitavano di un supplemento, sia quelli cartacei, che quelli digitali. I biglietti digitali mi sono giunti il giorno stesso per mail, mentre quelli cartacei sono stati spediti qualche giorno dopo, tuttavia non sono ancora arrivati, tracciando la spedizione sembra che il pacco sia in Italia, ma non si sa quando giungerà a destinazione. Dato che tra pochi giorni devo partire per l'interrail mi chiedevo se fosse possibile ricevere un documento digitale che certifichi i posti sui treni da me acquistati.

673
R
Railmaster
2 years ago
A
anderartxanRail rookie
asked in Train connections & reservations
Zagreb to Rijeka -connection not in the app

Hi guys!I want to travel from zagreb to rijeka. In HZ (national train transport company), which is related to interrail, there is a direct trip from zagreb to split which would be perfect for us, but in the reservation app of interrail it doesnt appear. Instead, there is another one that makes an stopover in Ljubjana (Slovenia), but we only have teh one country pass, so… What can we do? Could we take the direct train without reservation? Or should we take the global pass in order to go to ljubjuana? Isn’t there any option to make the stopover in Ljubjana without having the global pass? Thanks!

1093
A
2 years ago
LeoniJH
LeoniJHRail rookie
asked in Eurail & Interrail Passes
Outbound/Inbound rule

Hey everyone,my country of residence is Germany and I want to travel through Spain, France and Austria. I will start in Sevilla and I wanted to take the night train from Paris to Vienna. I will be traveling through Germany, but I won’t get off the train. Will it still count as an Inbound and Outbound trip?Kind regards,Leoni

1936
A
Railly clever
2 years ago
Marek Rybak
Marek RybakNew aboard
asked in Eurail & Interrail Passes
Pass shows as expired after activation

Hi, I have problem with my interrail ticket. I won it in Discover EU program and it should be used until 30.09. In an app I activated it 30.08 and then deactivated it and set to be activated on 31.08 - I fought it would be activated automatically and today when I opened app I saw this message. Is it possible to activate the ticket?Kind regards, Marek Rybak Btw sorry for title, it got little broken 

1152
A
Railly clever
2 years ago
Tyana Huetzelmann
Tyana HuetzelmannNew aboard
asked in Train connections & reservations
Incorrect gender on reservation. Will it be the same on the Pass and does this need to be changed?

We have yet to activate our passes for our trip to Europe at the end of august and we just reserved seats on one of the legs of our trip, only to realize that my fiancé is listed as a female. Does this mean his eurail pass too will say he is “Ms?” If so, is it a big deal or do I need to do something about it?

1852
M
Full steam ahead
2 years ago
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MarwaRail rookie
asked in Travelling by train
1st class global pass worth it?

I'm planning a trip with my mother in switzerland for 4 days and i was wondering if the 1st class option is worth the difference in price since some trains don't even offer 1st class. We're going from paris -> geneve -> interlaken -> jungfrau and back to paris. Is it worth it for my mom? Is it more comfortable? And which areas don't have the 1st class options on trains?And is it possible to purchase a 2nd class pass but upgrade to 1st on a couple trains like on the goldenpass line

3355
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Railmaster
2 years ago
K
Karla JoostensNew aboard
asked in Eurail & Interrail Passes
When activating I can only select it to ''paper pass'' while we only have a mobile pass.

We made a trip, with several journeys. When we try to edit the trip, it says “ connect a pass to this trip”. When we activate this it says “choose which pass you want to travel with” and it says  “paper pass”. And we can not change this. And we have a mobile pass. What should we do?

451
Camilo.
2 years ago
B
BaouRight on track
asked in Eurail & Interrail Passes
Where do I request a confirmation email and is a driver license valid to use the pass?

I haven’t received a confirmation email even though I paid for the Europass for more than a day.Where do I request a confirmation email?And I wrote my driver’s license number on the passport number and ID number, is there no problem with using Eurail Pass?

1073
A
Railly clever
2 years ago
D
danialNew aboard
asked in Train connections & reservations
Paper Reservation for SNCF Marseille to Madrid did not arrive and train fully booked

Hey guys,I’ve been a lurker since I bought my 2 month global pass but it seems like it will fail on the 5th day.Our ticket were supposed to arrive two weeks ago with PostNL but unfortunately the postman marked the parcel as refused without trying to deliver it or ring our bell or give the neighbors or give it to the post office . The parcel is now it’s on its way back to interrail. I tried to contact interrail via email and chat support but they’re not answering. I talked with PostNL but they apparently don’t have any control over it and only the sender can resend it. I talked with SNCF but the woman said she can’t book me another ticket because it’s booked out. We are leaving Germany in 3 days. Marseille is our second stop after Paris. Does anybody know what other options there are? We have reservation but we don’t have the paper ticket. Can we get a copy ticket in Paris office? Do you think interrail will ever answer to us? Even if they do will it every arrive on time? Do you thinks

1083
R
Railmaster
2 years ago
hahahazel
hahahazelRail rookie
asked in Eurail & Interrail Passes
from Germany to London

HI,We have several questions regarding our Christmas trip. It is our first time taking Eurrail/Interrail.We live in Mannheim, Germany, planning to travel to friends near London in Christmas. We are a family of 5 (3 kids age - 8, 10 & 12 years old).Our trip is a total of 10 days and we plan to visit Manchester for 2 days. I imagine we will need to buy a 4 days tickets (German To & from London, London to & from Manchester). I saw that there is a ‘One Country Pass’ 4 days pass that is 619€.Is it the correct type of tickets we should get?The itinerary schedule I saw on the web is: Mannheim Main train station (hbf) to Paris, then London. Since I stopped Paris for transit, is it still considered ‘One Country’? If I purchase this ‘One country 4 days tickets’, that means I dont have to buy any other tickets correct? except booking the seats from Paris to London On our return trip, I saw that it is London to Brussel, Belgium to Mannheim, Germany. Again, no extra tickets need to be b

1898
Y
Full steam ahead
2 years ago
W
wendylRail rookie
asked in Train connections & reservations
Bikes on trains in Italy

Hi all, my husband and I are planning to take the train from Venice to Milan, with one folded bike in a case. Can we take the fast train with the bike, or will we have to take a regular one? Thanks!Wendy

762
W
2 years ago
danaceks
Full steam ahead
danaceksFull steam ahead
asked in Eurail & Interrail Passes
Global Pass Limitations - information on website Czech national railway operator)

Hello,I am fully aware that a Global Pass is only valid in countries other than my own (except those two days).However, České dráhy (Czech national railway operator) claim on the Interrail page of their site that “During the ticket’s term of validity, it is possible to return to the Czech Republic and to use the same ticket to travel out again, without any formalities.” - https://www.cd.cz/en/typy-jizdenek/mezinarodni-jizdenky/-28278/That confuses me quite a lot because there’s been this https://community.eurail.com/eurail-interrail-passes-41/interrail-global-pass-with-bahncard-100-2646 overwhelming discussion that I can NOT arrive and depart more times BUT that Interrail can be combined with a network-wide ticket. I have no problem with buying ČD’s summer ticket to cover the Czech republic as it’s remarkably cheap, but I’m just confused whether the statement above is true or whether the truth is somewhere in between.Thank you so much :)Daniel

2047
danaceks
Full steam ahead
2 years ago
L
LianaRail rookie
asked in Eurail & Interrail Passes
SA citizen, with SA drivers licence and Italian passport as identification (no ID)

Hi!I am a South African citizen (living in SA), currently in England, however I left my SA passport at my brothers house elsewhere in Europe. I currently only have my Italian passport and my SA drivers license on me. I also have SA police verified copies of my SA passport and ID with me.I am currently attempting to purchase a Eurrail pass, however I do not have my SA passport with me. Would an SA drivers license, or the copies of my ID & passport be sufficient as proof of identification? Thank you in advance for your assistance.

575
M
Full steam ahead
2 years ago
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