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11838 Topics

Matteo Mecarelli
Matteo MecarelliNew aboard
asked in Eurail & Interrail Passes

DiscoverEU; respect 251 Euros Budget?

Hello everyone! In May I have won an Interrail Mobile Pass and I’ll start my journey in August. On the website I noticed that it says that you need to respect a budget of 251 Euros during your travel. Can somebody please explain what it means? Does it mean the Pass covers only 251 Euros of tickets? So if I travel from A to B and the ticket would normally cost 180 Euros, it means I have spent 180 Euros of my pass? Thank you in advance, I hope I explained myself clearly :)

1
Angelo
Railmaster
1 year ago
George Sunter
George SunterNew aboard
asked in Train connections & reservations

Switzerland seat reservations unavailable or not required

Hi, I am having no luck booming seat reservations for the Switzerland one country pass. Been on all the websites Interail has recommended and all say the reservation is unavailable or no required.  Any help would be grateful. 

7
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Full steam ahead
11 months ago
Tom van Ruiswijk
Tom van RuiswijkRail rookie
asked in Train connections & reservations

Mistake in train reservations

We made several reservations with the interrail tool. We indicated that we wanted second class seats (non-silence). The interrail system did make the reservations for us, however, most of them are in a silent compartment.This is not the biggest problem because two of our seats are actually business silenzio 1st class reservations. The order confirmation indicates we booked second class, but the actual reservations don't. I have contacted interrail two weeks ago but still don't have a reply.Does anybody have the same issue? How did they solve it?

18
R
Railmaster
1 year ago
Roosanne
RoosanneRail rookie
asked in Train connections & reservations

Train Norway: Stavanger-Kristiansand. Connection doesn't appear in the app

Hi there, I would like to know if someone has experience with the train Stavanger-Kristiansand in Norway. Because the trip doesn’t appear in the Interrail app, so I can’t add it to my trip. But according to the list of interrail, the train company VY is cooperating with interrail 🤷‍♀️So what should I do? 

4
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Railmaster
1 year ago
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syleeRail rookie
asked in Train connections & reservations

How to get to Tromso?

Hi ….May I know how to get to Tromso. Thanks. 

4
S
1 year ago
Evita Hödl
Evita HödlRight on track
asked in Train connections & reservations

Reservation Kil (Sweden) to Kongsvinger (Norway) - connection is not listed

Hello, I wanted to book a reservation from Kil (Sweden) to Kongsvinger (Norway) today, because its required. But the reservation side doesnt list the train we want to travel with (19:55). Does anyone know if there is a reason for that or if that means that there are no seats left?Thank you guys alot for helping! Kind regardsEvita

3
A
Railly clever
1 year ago
Yannick Dörgeloh
Yannick DörgelohNew aboard
asked in Eurail & Interrail Passes

Transfer pass to another person

Hi guys,I got the interrail Pass in my app and I am wondering can the ticket be transferred to other people?Best regards,Yannick 

2
C
1 year ago
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cyrus.buhariwalaNew aboard
asked in Train connections & reservations

Traveling from Geneva to Spain, every connection ''reservation unavailable''

Hello! I’m needing to travel from Geneva, Switzerland to Barcelona, Spain on the 17th of July 2022. I’ve been checking everyday  but every given route has reservations unavailable. Does anyone know if there are any alternate routes to Barcelona I can take? I have an extra travel day if needed. Thank you for any help!

1
Angelo
Railmaster
1 year ago
A
AdrianCNew aboard
asked in Eurail & Interrail Passes

Canceled train and pass deactivation

We had a trip planned on the 6th to go to from NL to Spain. On the 5th at 18:30 we get an email that the french rails are on strike the next day (our travel day) and we see that our train is canceled. Now it’s impossible for us to travel anymore because 3/5 trains were canceled and everything was fully booked everywhere.We went to the central station on the 6th very early in the morning to see if there’s any chance to get another connection but no success. We cancel the entire trip and we notice that we cannot deactivate the pass.The problem now is that we contacted interrail a bunch of times and after an initial reply from them they ghosted us. It’s been a week and no answer after multiple other attempts to reach them.This is really frustrating, we don’t want any sort of refund just a deactivation so that we can use the passes later. We never scanned our passes anywhere and everything is just going to waste.Any advice on how to proceed? 

2
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Railmaster
1 year ago
J
Julia MolinariNew aboard
asked in Eurail & Interrail Passes

How do you book an outbound/inbound journey?

Hello, is there a separate way to book the in/outbound journeys or does the app automatically know you are leaving & re-entering your country (UK, in my case)?In other words, do I book my outbound normally, by searching for travel times & days, like you would for all the other journeys?Many thanks,Julia

5
GerardS
1 year ago
Rosendo Mañas Faura
Full steam ahead
Rosendo Mañas FauraFull steam ahead
asked in Eurail & Interrail Passes

Adding pass though app but says ''Details don't match''

Hello,I’m trying to add a pass throught the web app (for mobile pass) but it seems that “Details don’t match” when I put my credentials. I’ve contacted the customer support team without answer. I’m taking a train tomorrow. Could someone provide assistance?Best

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Rosendo Mañas Faura
Full steam ahead
1 year ago
M
Full steam ahead
majsFull steam ahead
asked in Eurail & Interrail Passes

Need to change my device

Hi, I need to change the device I’m using my pass on from my iPhone to my iPad. I downloaded the app on both of the devices, my phone and my Tablet because I thought it would automatically synchronize with each other (I didn’t know that you could only use one device). At that moment it was easier for me to plan my journey and activate my pass on my iPad but when I travel I want to use my phone.Now I can’t change my device because there is an alert notice popping up that I’m already using the pass on another device (on my own device - my iPad). My journey doesn’t start until August 3, 2022 so I hoped that support service could possibly deactivate my pass so that I can activate it again on my phone.I’m thankful for every help and tips I can get! 

3
M
Full steam ahead
1 year ago
maike.lindhout
maike.lindhoutRail rookie
asked in Eurail & Interrail Passes

Stop in home country- does my pass end if I enter my homecountry?

I have an two month ticket and I plan to go home in the middle. I know that you can only enter and leave your own country once. I am prepared to pay if I leave and enter the second time that is not a problem. My question is if my pass ends if I enter my home country in the first month already? 

2
M
Full steam ahead
1 year ago
A
alicat502004New aboard
asked in Train connections & reservations

San Sebastian to Vigo 9/9/22 does not appear in Eurail timetable

I've been trying to book reservations for weeks.. I've checked with Renfe and the train is running but it does not appear on the eurail timetable. Travelling san sebastian-Vitoria Gasteiz-vigo.. not travelling via Madrid...what's going on???I have an interail pass, planning on travelling to Portugal for a few weeks in September 

3
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Railmaster
1 year ago
K
kitleeRight on track
asked in Travelling by train

Luggage size

hi, how big is the luggage could carry on the train?

5
C
1 year ago
N
NaranjaRight on track
asked in Train connections & reservations

Manual enter home journey with change in home country

Hi guysmy home journey does not show in the app so I wanted to add it manually. However I have to to change in my home country. As I need to add every leg separately it will have a journey within my home country which is not allowed. Any ideas how to overcome this? thanks!!!

12
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1 year ago
Tessa Price Lennett
Tessa Price LennettRail rookie
asked in Train connections & reservations

How do you book a sleeper train couchette on a night train La Spezia - Salerno

How do you book a sleeper train couchette on a night train. Am wanting to book a sleeper train from La Spezia to Salerno in Italy. 

1
A
Railly clever
1 year ago
X
xNoahNew aboard
asked in Train connections & reservations

How to get from Tallinn to Riga?

Hi guys,i will travel in August in Scandinavia and my planned end is in Helsinki but i will have a few travel days over for my trip home. But: how? There are really no informations (you cant find tallin in the interrail train search), so yeah, has someone a way to get from tallinn to warsaw by train and at best without seat reservations? :) i really have a bit time and a tent, so i dont care if its get a bit chaotic, but i am really trying to dont use a bus :Dthanks and have a nice evening 

1
M
Full steam ahead
1 year ago
Chris Perkins
Chris PerkinsRail rookie
asked in Train connections & reservations

If I have a reservation for 17.00, can I use it for a later train same day if I miss it?

If I make a reservation for a train at 17:00 will I be able to use it on a later train same day if I miss my connection. 

2
Chris Perkins
1 year ago
J
JeffFRight on track
asked in Train connections & reservations

Details don't match error

Our Eurail passes were bought by our travel agent.  Once we got our pass number we followed the instructions to download the app, add all our passes, create a trip etc.  This all seemed to work and the app does seem to show our “tickets”. What we now need to do is reserve our seats.  All online advice/direction points you to several options including in person at train stations, by phone direct to train company etc. We would like to book our online (Eurail website) which we understand is completely separate from the app - we login to Eurail, go to book reservations, added a trip name, and got stuck at adding travellers to the trip - it will not allow us to - it says “Details don’t match” when we add Last Name and our Pass #….we KNOW they are correct, because the App let us set up our tickets with no issue.I have seen several posts on this issue but the only real resolution I saw was that Eurail had to do something to fix this on the backend!!  Can someone help?PS - I have gone directly

13
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1 year ago
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CelestaRail rookie
posted in Train connections & reservations

Parijs - Riposto. Suggesties voor snelle en goedkope connectie?

Beste reizigers,24/7 kom ik per Thalys aan in Parijs Noord om 19.35. Ik wordt 26/7 in Riposto, Italië verwacht. Het lijkt mij het beste, snelste van Parijs naar Milaan te reizen zo mogelijk per nachttrein. Vervolgens Milaan - Riposto. Heeft iemand suggesties om deze reis zo snel en goedkoop mogelijk te regelen? Ik heb zelf een beetje rondgekeken maar loop steeds tegen urenlange overstappen midden in de nacht aan. Daar zie ik erg tegenop. Mocht ik ergens mogelijk vroeg in de avond aankomen dan is een overnachting geen probleem mits ik maar uiterlijk 26/7 in de avond in Riposto arriveer..…Mijn hartelijke dank, Celesta

3
C
1 year ago
I
IzabeleRail rookie
asked in Train connections & reservations

Traveling from Lithuania to Romania

Hallo, I would like to go from Lithuania to Romania, could you help me to find the best way to travel? :)   

2
I
1 year ago
C
ccrailNew aboard
asked in Train connections & reservations

2nd Class Reservation with First class pass Eurostar

I have booked a seat reservation on the eurostar. I have a first class global ticket but I have booked a second class seat reservation however I am worried as on the reservation ticket it says Holder of valid Eurail/Interrail Pass Second Class only. does this mean that my first class pass is not valid and only a second class pass is valid?

3
R
Railmaster
9 months ago
Gerry Quam
Gerry QuamNew aboard
asked in Eurail & Interrail Passes

Gatwick Express to London included?

Is the Gatwick Express train to London included with a Eurail Global Pass?

9
A
Railly clever
1 year ago
Majoke Dopper
Majoke DopperNew aboard
asked in Train connections & reservations

When planning my trip It shows ''not available for some travellers'' and ''pass not valid''. What to do?

Hi, I’ve sent an e-mail more than 2 weeks ago about my trip to Barcelona and probably ‘ve bought the wrong pass. Besides a confirmation of receiving my e-mail I still haven’t received an answer. By now I’ve also bought a global pass cause I thought at least than I can book my trainseats. But now still the texts ‘not available for some travellers’ and ‘pass not valid ‘ appear. So by now I have spent €440,- on passes and almost 3 weeks on searching, emailing and waiting and I still don’t have the traintickets I need (Nijmegen - Barcelona ) and vice versa. Can someone help me out? How on earth do I reach Interrails customer service??

3
C
1 year ago
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