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11697 Topics

elliejanel
Full steam ahead
elliejanelFull steam ahead
posted in Train connections & reservations

Brussels- Paris reservations and changes

So I wanted to double check that this journey doesn’t need a reservation at any point (the app says no but wanted to make sure) I posted about this the other day but just wanted to check as the train times have changed (although I’m not sure why as the original journey is still saved in ‘my trip’- does this mean that journey is no longer available?)What is the website where I can check Brussels train times. 

2
elliejanel
Full steam ahead
1 year ago
R
Full steam ahead
Rahul devFull steam ahead
asked in Eurail & Interrail Passes

How to check my Eurail/Interrail Pass cover code?

Hi How to check  Eurail/Interrail Pass cover code?

2
R
Full steam ahead
1 year ago
G
G1PRail rookie
asked in Train connections & reservations

Does it matter that I manually added the trains? How to make seat reservations?

Hello. My family is traveling to Spain next week.We have purchased a Mobile Pass and downloaded the Rail Planner App. We are taking 5 different trains throughout our trip. I was able to find and add 3 of the trains by selecting them from the list of routes. I had to manually add 2 of the train routes as they were not showing on the list of available trains. Does it matter that I manually added the trains? I want to make sure those trains are in fact available on the days we are needing them.How and when can we make our seat reservations? Is it true that we cannot reserve our seats until we are at the train station or 24 hours in advance? I would like to do them now, so I don't have to worry about it once we are in Spain!Thank you!!

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G
1 year ago
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beneNew aboard
asked in Eurail & Interrail Passes

Not received refund after two months

Hey everyone,I requested the refund of my pass with “Plus” option in March, since our desired destination is currently pretty close to an active war zone.Unfortunately there seems to be a problem with the refund on your side. I really understand, that you are receiving a lot of request these days, but it should be possible for a company to do a wire transfer within more than two months. The E-Mails I received in this matter yet only told me, that the issue is still pending - I can figure that out by looking at my bank account.This is a really frustrating situation, because it is about the budget for our vacation. We are disappointed that the support team has not been able to give us any more information yet and hope that we have more luck here.Best regards,Bene

2
M
Full steam ahead
1 year ago
E
epieffeNew aboard
asked in Train connections & reservations

Issue with paying reservations - the ''proceed to payment'' button is blocked

Hey guysI can't pay for my seat reservation. I joined all the travelers to the trip, but at the last slide, the "proceed to payment" button is blocked. After waiting 10 minutes, I tried to create a new trip, but I can't add trains. In fact, those resulted all already booked: this is quite impossible, every train at every hours at everyday were already bookedThe customer service hasn’t answered me yet, so i’m basically stuck, what can i do? what could the issue be?thank you for patience :)

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C
1 year ago
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ReetaNew aboard
asked in Eurail & Interrail Passes

Going back to own country in the middle of the trip

Hi! I’m wondering how the 30day interrail ticket actually works. I would like to know if I am allowed to travel from my country A, to country B and then come back to A for a while and then continue my journey to country C? Hard to explain but basically can I go to my own country in the middle of my journey or does the ticket end whenI go back to my country? 

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M
Full steam ahead
1 year ago
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denizyildizi345Rail rookie
asked in Eurail & Interrail Passes

Wrong country of residence

I have bought a global pass when it was on sale. I entered wrong country of residence (Germany). I am now in Germany but I am here only for a 2 months language course. I have not activated my pass yet and it was a mobile pass. I would like to travel in Germany freely like others.

2
D
1 year ago
F.V.
F.V.New aboard
asked in Eurail & Interrail Passes

Who can I take with me on my travels?

Me and my buddy won an interrail ticket each recently (yeah us!) and we’re currently planning out our journey. However, my friend let me know about something he found online, specifically that there is a way to take people with you, who do not have their own interrail ticket? The general information we’ve gathered is pretty vague, something about those people being born between specific dates and the like, but I wanted to ask, is this information valid? Is it possible to take people who don’t have interrail with you on your travels, and use one ticket for all of you?  

2
M
Full steam ahead
1 year ago
J
John C BlainRail rookie
asked in Eurail & Interrail Passes

Eurostar/ cross channel ferries also counted as outbound and inbound?

I live in Sandy Bedfordshire.On my 1st day’s journey, I intend to travel from Sandy to London St. Pancras International by Thameslink.  Then on to Amsterdam on the Eurostar.I will also be making my return journey via Eurostar but from Paris upon my final day’s travel.My question is, while I appreciate that the Thameslink portion of these journeys count as outbound and inbound domestic journeys and are limited to one each way where the Interrail pass is concerned.  Are the Eurostar Journeys also counted in the outbound and inbound journeys.The Eurostar journeys start from St Pancras which is in the UK, but as you effectively have to cross the UK border in order to board the train, is this counted as a European journey that begins and ends outside the UK, and therefore not included in the outbound or inbound restrictions and as such, not limited to one journey in each direction?My question also includes the cross channel ferry service from Harwich to Hool of Holland 

2
seewulf
Railmaster
1 year ago
Jana.mariee
Jana.marieeNew aboard
asked in Eurail & Interrail Passes

Can I transfer my pass to someone else?

Is the global ticket transferable to another person? I have already bought the ticket but cannot use it and would now give it away to a friend, is that possible?

2
C
1 year ago
Cathy Gephart
Cathy GephartRail rookie
asked in Eurail & Interrail Passes

Lauterbrunnen to Wengen cable car part of SBB and thus included?

Lauterbrunnen to Wengen cable car as best I can tell is part of SBB and therefore should be included on the Global Eurail pass, is this correct?

2
M
Full steam ahead
1 year ago
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gertalNew aboard
asked in Train connections & reservations

Inquiry about cancelling reservation tickets. Bought together but cancel for 1 person.

Hello. I booked the train tickets with my friends at once. But I'm the only one who should change the travel schedule. Therefore, I would like to cancel my seat reservation. In this case, however, I have to cancel mine and my friends' tickets at once. Is there any way I can cancel only just my ticket, not my friends’ tickets.

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C
1 year ago
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Kat CorbettNew aboard
asked in Eurail & Interrail Passes

Trip from UK to Germany with kids. What pass to choose?

Hello,I am looking to travel to Germany, from the UK with my two young children, aged 5 & 9, this August. We are planning to stay for about 2-3 weeks and were hoping to travel by train within Germany whilst we are there. I was wondering if you might be answering the below questions: - what ticket type would be best for our requirements? - would the ticket be valid from within the UK to London, or is it only valid for the Eurostar journey, and then SNCF & DB- Can we use the ticket for any train, or only regional trains? - I am a German citizen with UK residence, my children have dual citizenship (UK & German), does this affect our eligibility for the pass? - How do I book? I basically don't know how Interrailing works, especially with young children and I feel fairly confused by the number of different websites out there. It would be great if you could  point me in the direction of an official site, with clear information how it works!Thank you so much for your help in advan

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M
Full steam ahead
1 year ago
M
marcasRail rookie
asked in Eurail & Interrail Passes

How do I change home country on the pass

Hi, when I bought our passes, I was asked to select our home country as UK or Ireland...so I selected UK as we're in N. Ireland...now my home country on the passes is given as Great Britain which doesn't include N. Ireland...I now need to change my home country to Ireland as Interrail seems to treat the whole island as one home country...how do I make this change?Thnx

2
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Railmaster
1 year ago
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Clara FargierNew aboard
asked in Eurail & Interrail Passes

Use my pass for two people

hi, can i use my pass for 2 people?  make a trip for two people using two travel days.Thank you 

2
seewulf
Railmaster
1 year ago
W
Wei
asked in Eurail & Interrail Passes

Train changes after midnight, cost 2 travel days instead of 1?

If I were to take an overnight train (eg: Aug 9 to Aug 10), the night rule says I will be charged for only 1 travel day if there are no train changes after midnight. However, most of the routes require at least 1 or 2 changes throughout the midst of the journey (some even requires 5 changes!). Does that mean everytime when a train changes take place after midnight, I will be charged for 2 travel days? Even if my travel day is only activated at like 23.55pm (means it will only last for 5 mins for that travel day itself)?  I am asking based on the night rule below that I found on the Eurail website: When traveling on a night train that leaves on one day and arrives the next, without changing trains after midnight, you only have to spend 1 travel day: the day of departure. If you do change trains after midnight, you have to spend 2 travel days.

2
seewulf
Railmaster
1 year ago
N
NatmontrealNew aboard
asked in Eurail & Interrail Passes

Change start date of the Pass

My rail pass shows that I've already used 1 of 4 travel days on my pass but I haven't booked anything yet.  While I originally set up my pass to start on May 22 I need to change that start date of my rail pass from May 22 to May 23 since I won't be traveling until then. I don't seem to have the rights to change the start date nor to delete the associated trip.

2
R
Railmaster
1 year ago
Paul Houyet
Paul HouyetRail rookie
asked in Eurail & Interrail Passes

Does the one country pass include the journey from my home to the country I want to visit?

Hi everybody,I am preparing my future trip in Austria and i have some questions about the one country passDoes the one country pass include the journey from my home (Belgium) to the country I want to visit and vice versa?Thanks in advance,Paul from Liège

2
Paul Houyet
1 year ago
K
karolineRail rookie
asked in Train connections & reservations

We have a mobile pass. Do we also need a physical pass and why are my reservation not showing in account?

Hi, We are two people going interrailing this summer. I have sent a couple of emails to interrail.eu directly, but they are not responding, therefore I am trying here. We chose the mobile pass when ordering the passes a couple of months ago and I have activated our tickets in the Rail Planner-app. But I have heard that you also need a physical pass? In that case, how do I get it, is it enough to print it out? I have not received anything by post either (which is probably because I ordered the mobile pass). And one more thing; we have already ordered several seat reservations. I have gotten the confirmation email with the tickets and I can find them in my profile on the website, but they are not visible in the app… Why is that? And do I need to print out these as well?  Thank you!! 

2
K
1 year ago
O
Ostsee7New aboard
asked in Eurail & Interrail Passes

Need Global Mobile Pass Cover Number for seat reservation

I am trying to reserve a seat on a Eurostar train from London St Pancras (Gb) to Paris Nord (Fr) but the app/website is not allowing me to do it through the Eurail reservation system. I tried using the www.b-europe.com reservation system but it requires a pass cover number. Something that the mobile pass does not come with. Any suggestions?

2
R
Railmaster
1 year ago
Alexis Chaput
Alexis ChaputNew aboard
asked in Eurail & Interrail Passes

Is it possible to use a ferry as a travel day?

Hello, I have a 7 days travel days in one month eurail pass, is it possible to use a ferry as a travel day? We are doing Valencia - Ibiza and Ibiza - Barcelona. Thank you

2
A
Railly clever
1 year ago
Alexis Chaput
Alexis ChaputNew aboard
asked in Eurail & Interrail Passes

Exchange refund

Hi, we bought the 7 travel days in one month pass but we realize we only need the 5 travel days pass. If we do an exchange by paying the 30 euros fees, are we getting the refund for the 7 travel days in one month and we only need to pay the 5 travel days in one month pass price?  Thank you for your help

2
C
1 year ago
M
Marius10New aboard
asked in Eurail & Interrail Passes

What is included in 1 inbound/outbound journey?

Hello together,I have a question regarding the inbound and outbound journeys.I want to travel from Munich to Paris but I need to change the train in Stuttgart. Are those trains all included in the Global Pass when it is in one day or do I have to book a seperate train ticket to Stuttgart?So is it just 1 train or is it 1 entire journey to the final destination?Thank you very much for your help.Best regardsMarius

2
A
Railly clever
1 year ago
K
Katharina LieberthRail rookie
asked in Train connections & reservations

Can't find seat reservation for Zagreb- Split

Hey,I would like to travel from Zagreb to Split next week Monday!  I could not figure out seat reservation for the train only. Also I could not find the option of a night train, using the Croatian website,  only the one at 3pm -9pm . can someone help me?  

2
R
Railmaster
1 year ago
ARSimoes
ARSimoesRight on track
asked in Eurail & Interrail Passes

My paper pass didn't bring maps or wristbands

HelloI have just received my interrail tickets by mail, however I have not received either the maps or the wristbands.I would like to know what should I do to receive the complete package?I'm from Lisbon, Portugal and I´m wondering if I can go to Santa Apolónia station to receive the rest of my order. I really want the bracelets and maps and I was very sad to see they weren't inside the envelope.

2
Angelo
Railmaster
1 year ago
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