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cmag0527Right on track

asked in Train connections & reservations

joachimNew aboard

asked in Train connections & reservations

is it possible to take the same route in both directions at one day?

Hey there, i want to go from glasgow to brussel and back in one day. Is this possible? germany is the country where i started my trip and this is day two of my global pass for one month german version:Hi, ich will an einem Tag von glasgow nach brüssel und wieder zurück fahren. ist es möglich wieder in die entgegengesetzte richtung an einem tag zu fahren? danke schonmal für die antwort =)

1 year ago

DaveRRail rookie

asked in Train connections & reservations

Interail self-service check out process

I am trying to make seat reservations for my trip in Italy. I have already gotten a ticket on the rail planner app. I click on the check out, and it wants me to put in Billing information in the site. I cannot get past the Country section because it doesn’t have United States as a listed County. BTW it would be simpler if you could do this all within one app. Very confusing.

1 year ago

DavidZubNew aboard

asked in Eurail & Interrail Passes

Cant delete a trip

So, the Problem is:My girlfriend an me booked two global passes from her account. if she wants to add us to a trip it wont work for my ticket. the platform says there is already an activated trip on my pass. It says i activated it in august but i didnt activate anything (the details that we will travel from first of october till end of november are right but i didnt activate it in august, aktivated the ticket 4 days ago). we already deleted everything we could, like we began a journey in the app when we activated the pass four days ago(i couldnt reserve, there was a error message ) than on pc (it worked for me from my interrail account but was not synced with the app and i couldnt add her. It said that the detail name and number arent right). And neither off us can delete this trip, not in the app or login in via browser, not with her account or mine. Thanks a lot for your helpGreets David

1 year ago

mirjakvarnevikNew aboard

asked in Eurail & Interrail Passes

Cannot fint my mobile pass on my interrail account

Hey guys, I’m currently out travelling with my mobile pass, bought at interrail.eu. But I cannot find this pass on my account for some reason, which means that I can’t book seat reservations through my account.Does anyone have a clue about where I can find my pass? I’ve got the pass reference number. Thank you!!

1 year ago

Stefano1802New aboard

asked in Eurail & Interrail Passes

Dobuts bofore leaving

Hi Guys!I hope someone can help me because I have a doubt and I can’t contact the assistance in short terms.I bought an Interrail Pass. I would like to activate my pass with my first trip that will be on the 2nd of October so that I can take advantage of the two-month duration starting from that day.I looked at the different options on your app and I found a suitable trip (NO reservation mentioned) and I saved it on my app. How does it work now?I go on the app on the 1st > I activate my pass > I add to my pass the journey I have already saved > I get on the train on the 2nd. Is everything correct? Thank you guys a lot, Stefano

1 year ago

sarahentunenRail rookie

asked in Train connections & reservations

Issues with seat reservation between Amsterdam and Paris

Hi! I’m trying to book a seat in a train from Amsterdam to Paris. Almost every one of the options on the website says: “No price results were found for this connection. Please try searching again or find an alternative way to book.” I also tried to book directly from the Thalys website but when I try to search for trains it says there’s a technical error. What should I do?

1 year ago

Ilaria Maria Ticconi ProiaNew aboard

asked in Eurail & Interrail Passes

My friend won a Pass. Is is possible for me to use that Pass?

Hi, my friend has won a free interail pass. her name is Giorgia Liberato, but she is going to renunce to travel and she would like to give me the pass. can i modify the name and the other information?

1 year ago

Adam CravensNew aboard

asked in Eurail & Interrail Passes

France-Swiss Eurail

I would like to buy a 4-5 day France pass. 1 day I would like to travel from Chamonix-Strasbourg through Bern. How will that work with the pass, will I have to pay out of pocket for the entire Swiss part? Is there an easy way to go about booking that?

1 year ago

desperadoKeeps calm and carries on

asked in Eurail & Interrail Passes

Bug with the mobile app - pass doesn't show with poor on-train wifi / 4G signal

How do I report a bug with the mobile app?Showing the pass at a ticket check seems to try & make a connection. If the phone is connected to on-train WiFi but the signal is (temporarily) poor then the app just stalls / hangs. This is a very uncomfortable experience when the train manager/guard/<whatever> is standing next to you.The same applies if the phone is connected to 3G/4G and the signal is poor.I had to turn off WiFi and/or turn off mobile data and then it’s fine. The app was fine once it knew there was no connection at all - it was just upset by a bad connection.I worked this out but then I work with IT. Someone less aware of IT or who doesn’t know how to turn off WiFi and/or mobile data could have an uncomfortable experience.

1 year ago

bruceNew aboard

asked in Eurail & Interrail Passes

Validity of my Global Pass purchased via a third party agent prior to Covid 19

I purchased a 2 month Global Pass on Dec 03 2019 for travel to begin in May 2020.It was purchased via an agent (ACPrail) based in Canada)And of course, the trip was postponed due to the pandemicIt has been rescheduled for Oct 18 - Nov 30 My basic understanding after reviewing the pandemic extensions granted on the Eurorail site that my pass will still be valid - but I’m not totally sure and concerned I might be overlooking some potential issues because I purchased the ticket via an agent for Eurorail and not directly Any insight from the community would be greatly appreciated best regards-bruce

1 year ago

Pragya ShekharNew aboard

asked in Eurail & Interrail Passes

Incorrect pass cover number

I got a pass number for my Global Eurail pass bought from an external vendor. but while adding traveller details the the message shows that the pass cover number is incorrect. Can you please help with this?

1 year ago

Martine EdixhovenRail rookie

asked in Train connections & reservations

How to make a seat reservation from budapest (hungary) to craiova (romania)?

Hi! I want to make a seat reservation but interrail says: '’you can't book this connection through our self-service system. Please find an alternative way to book. '’It's the train that leaves at 3.10 PM from budapest keleti and arrives at 5.00 AM in Craiova.Anybody knows where to book this train? I would like to use my interrail pass for this train as well.Thanks a lot!Martine

1 year ago

Bernd WolpertNew aboard

asked in Train connections & reservations

Ferry Malta

Just to be sure. Is there a ferry from Italy to Malta, which is included in the global pass ? The grimaldi ferries are not running the lane anymore. And as I can see, is the virtu ferries, which is probably the only one, not included! Right?

1 year ago

Gisela LopesNew aboard

asked in Train connections & reservations

Time Zones and Train Timetables

Hi everyone!Hope you can clarify me in some questions i have since this is my first time doin an interrail:1st: How does the time zone thing works with the train time table? For example, I want to go from one city to another but they are in different timezones. So, I’m assuming the departure time form my trainis on the time zone from that city I’m departuring from, but the arriving time is on the time zone of my destination city, correct?2nd: How can I find travels with night trains? I wanted to hop on a night train from Amsterdam to Berlin since it’s a 7hour journey, but I can’t find any night trains that do that journey, so I’ll have to do that during the day, loosing a lot of valuable time :/ Thank you so much,Gisela

1 year ago

Mario.napoli94New aboard

asked in Train connections & reservations

How to use the Pass?

Non ho capito come funziona. quando compro il biglietto poi da quale stazione parto? scelgo il treno che porta a quella destinazione?..se ho capito bene ad esempio parto da Milano e scelgo come prima destinazione un qualsiasi treno che mi porti a Zurigo, poi da Zurigo scelgo un qualsiasi treno che mi porti ad Amsterdam, stessa cosa da lì scelgo uno che mi porta a Copenhagen ecc... con l'interrail pass posso farlo giusto? And all gratis beacause i have global pass?

1 year ago

Bianca HawNew aboard

asked in Eurail & Interrail Passes

What trains/trips are covered with the Pass?

What trains or trips are covered with the pass? I mean, other than the main cross country trips between destinations, I presume nothing else is covered to get to those main stations?

1 year ago

RebeNew aboard

asked in Train connections & reservations

Bar code from yesterday

Hello, a friend of mine can not open the Bar code from yesterday. She did not travel yesterday… it was a mistake …. Can we still recreate this Bar code or is it gone? The train personal need any Bar code (Deutsche Bahn).ThanksRebi

1 year ago

mariaNew aboard

asked in Eurail & Interrail Passes

mobile pass problems

I have a 7 day/month mobile pass. Once we booked the 1st day (QR code) we tried to add the next day’s trip but the App won’t let us. We can input the journey but can’t get the QR code to reserve the trains. Haven’t tried the 3rd day. What’s the problem? Need answer ASAP. Thanks, mgg

1 year ago

Chiara PicardNew aboard

asked in Eurail & Interrail Passes

Wrong travel day

Hello everyone, my name is Chiara and today I‘ve accidentally chosen yesterday as my travelday but i wasn‘t traveling! Today i’m traveling from Tours to Barcelona. Now there is only two traveldays left. Please help me to fix this.Pass reference: VTMPTCID number: C2F3W3GX8I would be so thankful if you can help me!Kind regards,Chiara

1 year ago

FedericoDeLangheNew aboard

asked in Eurail & Interrail Passes

Wrong travel day

My name is Federico De Langhe. I've accidentally chosen today October 11 as the first day travelling but my First day travelling will be tomorrow on Octuber 12. I haven't booked any train for today and now I have 6 traveldays left in my app.Please I have a really low budget and I really need to recover my travelday.My order number is EU30324093

1 year ago

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