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Frozen page, how to access pass and tickets?
Hello, I have run into a bug and support hasn’t replied for over two days. When I try to access the pass QR/ticket on the mobile app, the screen freezes and no buttons can be pressed, page scrolled, etc. It seems a popup about an extra travel day causes the problem. Anyone knows how to access the tickets somehow? I am traveling today so I am a bit desperate…
Trying to buy a Senior Global Pass: not possible to choose birth date
HelloI try to by mobile passes promo for senior - we want to travle This summer 12. 7 2022 When my husbond has had his 60 birthday, but it is not possible to choose his birthday 11.7 1962 when I fill out the form. Is it not possible to by the pass before the day you turn 60?Best regards Thora
Paper ticket not arriving on time
Hi!I bought paper tickets (2adult, 1 youth, 1 child). According to Eurail they should arrive April 03...at least that was the ETA when I bought the tickets. I'm starting my trip April 07. The tickets were sent via Postnl to Mexico and until now Postnl tracking says that shippment has been sorted on March 09 and there's no ETA. Worst case scenario...what can I do if the tickets don't arrive on time??
Seat reservations in Italy (Regionale Veloce)
Hi,I’m planning to travel through Italy with Interrail pass during summer and I’m wondering if these “Regionale Veloce” trains require a compulsory reservation. According to the Interrail timetable (see the picture), it does require a reservation, but according to other sources, Regionale and Regionale Veloce trains doesn’t require a reservation. Another interesting fact is that it doesn’t provide the price of the reservation, so I’m really confused.Thank you for your answer.
Train travel: Florence Italy (early October) to Zurich Switzerland. Are there any direct trains?
I would like to travel by train from Florence Italy (early October) to Zurich Switzerland. Are there any direct trains? If no what trains do you take? We will have luggage are there limits, we will have two bags each. What is the cost?
Unclear explanation for me if you have to add journeys in Northern Ireland & Ireland
Hello ! Unclear explanation for me if you have to add journeys in Northern Ireland & Ireland. Scrolling down in "Options" doesn't give me somewhere the opportunity to add train stations in these countries. Could you please clarify ? Thanks !
Hallo,Ich bin ein Neuling hier. Wir haben mobile Interrail Global Pass für 22 Tage gekauft. Mit einiger Mühe habe ich es geschafft, den Pass mit unseren Daten " zu bestücken". Als Startdatum habe ich den 25.04.22 angegeben. Nun hat sich unser Startbeginn auf den 26.04.22 verschoben und ich wollte dies in den Details der Reisenden ändern. Es kommt aber die Meldung, dass die Details der Reisenden nicht geändert werden können. Kann bitte jemand weiterhelfen? Vielen Dank
Seat reservation Brussels - Amsterdam
I’d like to book a reservation from Brussels to Amsterdam but I can’t get an option to buy a ticket for the time I’d like to go. I’d like to take the 9:52 from Brussels MIDI to Amsterdam centraal At 11:44 but as you can see I can’t buy a ticket I will attach photos to explain further. For the options I can buy reservations for; I can’t find those times on the Interrail app to add them to it anyone know something that could help?
[France] TER Grand-Vitesse Hauts-de-France
In Hauts-de-France, some TER are operated with TGV trains, labelled as TERGV, which require a supplement on normal TER tickets. In the Railplanner, not all of these connections show up, and those that do, seem not to require a supplement with Interrail passes. My questions:1. do these trains require a supplement for IR passes?2. is there a reason why not all connections are included in the Railplanner?
Problems adding pass number to add traveller
Hi,I got interrail passes for my family and want to make some reservations and so I come to this page. I try to add a traveler to my trip. I enter my last name and then try to enter the pass number, that I find on the confirmation letter for my mobile pass. It starts with an I and then 8 digits follow. But it says that only 6 didgits can be entered so it cuts off the last digits. Is there any kind person who can explain what I should do? Thanks in advance!
Is my Italy Eurail Pass a Bust?
So far in trying to access a train on April 8th from Florence to Venice, I’m not able to access the 7am train I want nor the Venice Santa Lucia station. Is this normal.I would never have bought the Eurail pass had I known it was so restricted and there’s no way to know that without entering into the app and attempting to make reservations.Are Eurail passes super restricted in Italy on the high speed trains and routes?
Reservation not possible: Paris - Avignon. 13.04.2022
Hello all, nice to see such a lively forum here!I just spent 4 hours searching very desperately: we are a group of seven people and we want to go from Paris to Avignon on April 13. The departure must be after 11:30 in the morning.Unfortunately, the reservation app does not say if it is a technical error or there are no reservations available. But the TGV does not seem to be bookable.Now my question: does anyone know of a connection between Paris and Avignon on the regional express, and how do we get a reservation. Even if we did not need one, we can stand somewhere and set in the train.I know these are trivial questions, but I also searched different platforms and did not find a concrete answer.Or does it make sense to just go to a travel agency and ask? Have any of you done this tour before?Would be really really grateful for an answer. Thank you so much
Reserveren lukt niet: Stockholm naar Umea Ostra station - 9 juni.
Hoe kan het dat het reserveren van een nachttrein niet lukt?Overal krijg ik een rood signaal, terwijl ik via bv de SJ wel kan boeken, maar dan is de nachttrein 4x zo prijzig, ik heb niet voor niets een 1ste klas inter/eurorail globall pass genomen.
Greek islands are included in Global Pass?
Hello I am travelling to Europe for month and a half in april. I wanted to buy the Global pass of 2 months. The thing is that in my trip I go to Greece and I saw that there is a 6 day Greek Island pass too that give a free ticket from italy to greece and another from greece to italy and discounts on the greek islands. If I buy the global pass, it also includes the benefits of the greek islands one?
Train times; for July nothing is available
Hi, I have a question. I bought interrail tickets for this year and at the time of purchase I downloaded the app and was able to see all of the trains between each destination and was able to plan it out. This was about 2 months ago. Now however when I try to look up train times for July nothing is available and the train times only go as far as May. I was wondering why this is happening as it was working when I first got the tickets but now I can’t check for July. Looking forward to hearing from you.
Travelling from Stavanger to Bergen
Hey everyone !I am planning my very first Interrail in May 2022 and I also want to travel from Stavanger to Bergen, Norway. I quickly noticed that taking the bus on this route is way more efficient than the train. The bus would be this one: Linje NW400 Stavanger–Haugesund–BergenDoes anyone know if this bus is somehow included into my pass ? Or do I have to book it seperatly ?Thanks for your help !!Greeting from Germany,Clara
Cancellation of trip and reservations
We have booked a trip ( incl. seat reservations) to Italy and would like to change the dates.The trip of the 8 people are on my telephone.Aachen to RoveretoRovereto to RiminiRimini to BariBari to RoveretoRovereto to AachenOnly the last travel will remain.The first one will only change in dateThe 3 other will be replaced by other destinaations.For all trips we have already made and payed seat reservations.Can you help me how to approach this ? I will also go to the trainstation in Maastricht next monday.Thanks in advanceFreek Ramaekers
Overview of booking fees for reservations/supplements
I couldn’t find an overview of booking fees when buying reservations/supplements for various trains. Next to online platforms, it seems that local train operators charge different fees when buying reservation at a customer service center. Does such an overview exist? If not, please add info below, ideally with an online reference. It would be great if Eurail can aid in compiling/correcting such a list.NOTE: This is not about the reservations/supplements themselves, which are well documented. Online platforms:Interrail/Eurail reservation service: 2 € per seat b-europe (domestic TGV): 4 € per bookingTrain operators (online / local customer service):DB: Germany - France (TGV/ICE): 3 € per seat
Last-minute trip modification with a mobile pass
Hello, I want to travel to the Netherlands.I have a mobile pass. If on the day of the trip I finally want to stay longer in a city and report the time of my next train, is it possible to add this new trip?Knowing that it is impossible to delete a travel day
Modification d'un trajet le jour même du voyage avec un pass mobile
Bonjour, Je souhaite faire un voyage aux pays-bas.J’ai un pass mobile. Si je jour du voyage je souhaite rester finalement plus longtemps dans une ville et que je reporte l’heure de mon prochain train, est ce que il est possible d’ajouter ce nouveau voyage?Sachant qu’il est impossiblede supprimer une journée de voyage
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