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viiiccvRail rookie

asked in Eurail & Interrail Passes

Rellenar pase impreso

Hola, mi duda es a la hora de coger trenes sin reserva. Cuando tienes que apuntar la fecha y hora de los trenes en el pase impreso, al lado pone: « From: To: »Mi duda es si por ejemplo tomo un tren de Milan a Pisa, debo poner simplemente el nombre de la ciudad o el del tren. Por ejemplo: Milano Rogoredo o poner simplemente Milano Mi otra duda es si hago ese trayecto, tengo que hacer dos trasbordos, ¿debo apuntarlos? Es de ir así:Milano Rogoredo - Sestri LevanteSestri Levante - La Spezia CentraleLa Spezia Centrale - Pisa S. RossoreO simplemente poner:Milan - Pisa

1 year ago

J.KempersRail rookie

asked in Eurail & Interrail Passes

How to change passport number on activated pass

Hi everyone,My passport got stolen on one of the journeys and now I want to change my old passport number on my pass to my new passport number, but the pass has already been activated. Can anyone tell me how to change this? I have already contacted support but haven’t heard anything and since I am travelling this monday to the UK I really need to change my pass ID-number to my current number pretty urgently. Anyone have a solution?Many thanks.

1 year ago

Jeff TorresNew aboard

asked in Eurail & Interrail Passes

I was double charged for tickets

I have a ticketing and customer service issue - essentially, I was double charged for tickets. I have been trying to contact Eurail since March (over 20 emails and messages as of today - and all I ever receive are automated responses. This is incredibly poor customer service. I have tried email, Facebook, Facebook messenger, etc, all with the same lack of response. Is there any way I can reach a human being? Thanks!

1 year ago

BMitNew aboard

posted in Travelling by train

Use of lounges - Austria

To access first class lounges in Austria do you just need to show your first class interrail pass, or do you need to have a train seat reservation for the day in question? I was planning some day trips to Innsbruck and Salzburg using local trains on my 1st class Interrail pass, so would not be making any seat reservations for those days, but would like to make use of the lounges for refreshments if they are accessible.

1 year ago

DavidCrossleyRail rookie

posted in Eurail & Interrail Passes

15 day pass vs day purchases

I have built an itinerary of major destinations for our trip in September. We are trying to use trains predominantly with only 1 car rental for the tail end of our trip. Our itinerary is outlined below and I think it would be best to purchase the 15 day pass as we want flexibility for day trips when in Switzerland and Lake Como. If I bought the tickets individually, it would be be about $350CAD less but I know that there are other benefits to the pass for day trips and other services. Looking for advice on the approach plus a few other questions on what the passes can get for you. Itinerary is here: Hey check my Eurail trip https://www.eurail.com/en/tripplanner-map#adult=1&senior=1&start=2022-09-18&end=2022-10-03&travelDays=7&trip=8xAT01%2C25oHU03%2C2mhAT01%2C4a2CH01%2C4e3CH05%2C1sebIT03%2C3dzIT01 Major train journeys – SummaryVienna to Budapest – September 18 Budapest to Salzburg – September 21st Salzburg to Zurich-Sept 22 Zurich to Davos – Sept 23Davos - pla

1 year ago

Albi FrscNew aboard

asked in Eurail & Interrail Passes

No confirmation email from customer service

Today It's me and my girlfriend First day of travel and she broke her phone. We have two mobile passes, She had Hers on her phone. We have our next train on thursday. We are making a desperate attempt to fix her phone, probabily waisting more Money (even the tech guys said it's not sure It Will be fixable). In the meantime She contacted customer service to ask them to let them upload her pass to my phone. We contacted customer service via facebook, and the bot literally said "Done! You should receive a confirmation email in a moment, then just wait for one of our agents to get back to you.". It's been two hours and we didn't get any confirmation e-mail. Please we are desperate, we don't know what to do. We could lose hundreds of euros and be forced to put to waste a 20 week interrail. What can we do? It's not Fair, we should Just be able to buy a new phone and upload the pass

1 year ago

BJH2019New aboard

asked in Eurail & Interrail Passes

Comibing one country pass with a standard ticket to travel between Thun to Milan

Hi everyone,I have a question about combing one country pass with a standard ticket to travel between two countries (Swiss and Italy). I am planning to travel from Thun to Milan via Brig, and I hold a swiss country pass. I plan to take a EuroCity (EC) direct train from Thun to Milan. Would it be possible to ride this train if I only buy a ticket from Brig to Milan given that my one country pass already covers Thun to Brig? or do I need to change a train at Brig?Thank you

1 year ago

HenkRail rookie

asked in Eurail & Interrail Passes

Viki_97Rail rookie

asked in Train connections & reservations

Train from Krakow to Berlin [URGENT]

Hi everyone,I’ve been having some issues with making a reservation for the train going from Krakow to Berlin. The specific trains are the following:Krakow to Berlin on 6th August, departing a bit after 10amor the same route on the following day (7th August). I can only make reservations on the intercity.pl for full price (~160PLN) or on polrail for 53PLN, but that is a paper ticket for which I’d need to pay a further 30PLN for ‘posting fees’ (and you can only book for tickets that are more, than 5 days from today). I also looked at other people’s questions on this forum, but it seems like most people are coming from Berlin making it possible for them to call in to DB and pick up a ticket somewhere. I couldn’t find the same alternative for Poland.If you could follow this rather hectic description, thanks a lot, here comes my question:Is it possible to just go into Krakow’s train station and buy a ticket there or it’ll be fully booked as we’re in high season? Or should I just pay that 83

1 year ago

Yana LyuNew aboard

posted in Travelling by train

Real-time online train station platform signs

Dear friends: Hello everyone! Very happy to meet all of you. This is the first time I travel by train. Since there are many trains to be changed and the adjacent times are relatively close, is there any app that can tell you the instructions for changing stations in advance, for example: it takes a few minutes to change the number of cars at several platforms. ?

1 year ago

Isabel BohleRight on track

asked in Eurail & Interrail Passes

Can I save multiple journeys for one day without using up multiple travel days?

Hi there,I will travel with the one country mobile pass this week for the first time.I have a question concerning saving multiple journeys for one day. Is it possible for example to plan the journey of a whole Friday, in separate journeys without using up multiple travel days? Will the app be fare to see that if I save a journey for Friday morning, and later in the afternoon on a different journey for that same Friday, it will still fall under one traveling day? Or do I need to plan a whole day in one journey plan?I hope my question is clear and you can help me. Thanks in advance! xIsabel

1 year ago

Sommer2022New aboard

asked in Train connections & reservations

Refund - 1st class reservations full fare

Hello,We have a 2nd class Eurorail pass and started traveling this morning. The trains from Paris to Stüttgart today are full so we had to purchase 1st class tickets for that part of our trip at full cost. Are we able to get a partial refund and if so, how?Thank you

1 year ago

Martina Dell'aria

asked in Eurail & Interrail Passes

Country of Residence not listed

Perché nel momento in cui vado a scrivere i nomi dei passeggeri non c’è la possibilità di inserire Italia nei passi di provenienza? Non so come fare

1 year ago

Felix BlasterNew aboard

asked in Eurail & Interrail Passes

Pass types and reservations

Hi, one question. I would like a quote to leave Italy and go to Slovakia and back. In the pisos selector select only Italy (departure) and Slovakia (arrival)? Or do I necessarily have to select Austria as well? Because it gives me different costs. I should just visit Slovakia without (possibly) stopping in Austria. Does the use of the ticket refer to within 24 hours of the initial stamp? Because necessarily I would only need the first day out and the day of return about 10 days awayCiao, una domanda. Vorrei un preventivo per partire dall'Italia e andare un Slovacchia e ritorno. Nel selezionatore pisos selezionare solo Italia (partenza) e Slovacchia (arrivo)? O devo necessariamente selezionare anche l Austria? Perché mi da dei costi diversi. Io dovrei solo visitare la Slovacchia senza (possibilmente) fermarmi in Austria.Mentee l'utilizzo del biglietto si riferisce in gionro di 24 ore dal timbro iniziale? Perché necessariamente a me servirebbe solo il primo gionri di andata e il giorno

1 year ago

kwinkkgNew aboard

asked in Eurail & Interrail Passes

Rail Europe pass won't work on Eurail - ''pass number don't match''

I bought Eurail passes, for my family of 5 on Rail Europe. now I am trying to load them into Eurail to make seat reservations and it is saying name and Pass number don’t match, but they are exactly what is on my Eurail account. Can anyone help? I tried to get them through Eurail, originally, but the site kept saying error.

1 year ago

Lucy BlythRight on track

asked in Train connections & reservations

No printer but need to print tickets

Hi there, we have a night train tomorrow night from Zurich to Utrecht. We leave our current location tomorrow at 6am and can’t find any print shops that we will be able to get to in time… what should we do? thank you!

1 year ago

eilnazNew aboard

asked in Train connections & reservations

Bought TGV tickets before knowing the existance of Eurrail , can I do something about this?

Hi, So last week I booked for my family 4 tickets from Paris-Remiremont one way.This week I discovered there is such a thing as Eurrail! ( I know very stupid).I guess there is no chance I can get refund or transfer those tickets into a Eurrail Pass? I cant find this info anywhere .. Hopefully someone can help me out. Thanks!EilnazCanada

1 year ago

Srah_mlanNew aboard

asked in Eurail & Interrail Passes

First day of trip : activate the global pass

Hello, I bought my global pass 4 days ago and activated it for the 3rd august. I was planning to travel this day but finally I traveled the 4th. My pass sans it remains 2 days travel on 4 ! Although i traveled only 1 ; todayIt says that the 3rd was a travel day but i didnt travel... I don't know how to cancel this ( it was written when i activate that i can change the first date travel but is it too late ? ) I am a little worried because the help center takes time to treat demande and im traveling only this week Thank you for answers !

1 year ago

CarenNew aboard

asked in Train connections & reservations

Take an extra break during travelling. Do we need to change our train schedule in the app?

Hi everybody, tomorrow our journey begins! We're looking forward to it 😄I've got one question. We travel form the Netherlands to Luxemburg and have to switch trains several times. If we want to take some extra time at some station (let's say take a break in Liege spontaniously), do we have to change our travel schedule in the app?We have a Global Pass.Thanks for your help!

1 year ago

justin1123Keeps calm and carries on

asked in Eurail & Interrail Passes

Instant delivery of mobile pass?

Is delivery of mobile eurail passes really instant?! Or is there a delay of hours or a day or so while it is processed?I know its probably best to buy in advance etc, but in theory can you buy on the day and activate for same day usage?

1 year ago

Stef NeyrinckNew aboard

asked in Train connections & reservations

Trains to Poland in september already booked

Hi, I’m trying to reserve a train to Poland in september, but it says that all the seats are already booked. What do i do?

1 year ago

Elena PiaiRail rookie

asked in Train connections & reservations

Is it possible to change the time we take the train but keep the original seat reservation ticket?

Hi guys, my friend and I have a seat reservation for a train, but since we arrived in the city we realised that it is too early for us, as we still would like to enjoy the city. Do you think it is possible to change the time of the train but keeping the reservation?

1 year ago

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