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12404 Topics
L
LarselchNew aboard
asked in Train connections & reservations
Train from Oslo to Malmö

Hey, I want to travel from Oslo to Malmö in 4 weeks. In May I saw a train Oslo-Göteborg-Malmö, now I cant find this train. The Rail Planner App says I have to go via Rygge (with bus?). Does anybody know if the direct train connection is still available or not?

5614
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Railly clever
2 years ago
Anais Van Hoorebeke
Anais Van HoorebekeNew aboard
asked in Eurail & Interrail Passes
Passes did not arrive! and I leave tomorrow!

My passes did not arrive and Our holiday starts tomorrow. How can I contact interrail? I tried by email, messenger… 

411
A
Railly clever
2 years ago
A
alanlegNew aboard
asked in Eurail & Interrail Passes
I can't install app on new phone. What to do?

Hi all I need urgent help  phone broke and i can't install app on new phone. Am stranded on the road by my self. Help please asap

681
A
Railly clever
2 years ago
O
Oscarlang98Rail rookie
posted in Train connections & reservations
Wrong date on physical seat reservation

We bookes a seat reservation through InterRail.eu from Copenhagen to Hamburg, departing 23.56 on 2022-07-03 and arriving 06.15 2022-07-04. But when we recieved the ticket(printable PDF), the time and dates were wrong. It says that the train will depart 00.01 2022-07-03 and arrive 06.15 2022-07-03, which is the wrong date.  Will we still be able to board this train on the night between sunday(3/7) and monday(4/7)?

1064
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Railmaster
2 years ago
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IsmenaORail rookie
asked in Eurail & Interrail Passes
My mobile pass won’t let me activate it before the 16th of July,

My mobile pass won’t let me activate it before the 16th of July, I’m due to travel on the 13th with trains that require an active pass. I raised this issue with customer support 26/04/2022 and it’s 30/06/2022 and I’ve still not had this issue resolved. Getting a little desperate so does anyone know if there’s a office in the UK that I can go to in person as I’m clearly not getting anywhere via email. Picture attached to show that dates before the 16th July are greyed out 

611
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Railly clever
2 years ago
M
MCantNew aboard
asked in Train connections & reservations
Reservations; unable to continue to traveler details

I have a Eurail Global Pass, and have been trying to make reservations for trips between London and Amsterdam, Amsterdam and Berlin, and Berlin and Paris. In every case, I cannot proceed past the first page because the continue to traveler details button does not work. This includes trains where reservations are not required and are not at popular times. I have also tried making them all separately but they still do not work, so it is not because too many trains are in one cart at the same time. Does anyone know of a solution to this?

1381
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Railly clever
2 years ago
Olivia Hurtig
Olivia HurtigNew aboard
asked in Eurail & Interrail Passes
Stolen phone

Hey!I need help removing my mobile passport from my phone because it has been stolen. I have bought a new phone but can not add my interail mobile passport on it because it is still activated on my old stolen phone. How can I remove it. I have reached out to Interrail customer service but it is very urgent. I’m traveling right now. I will be happy for any tip! :) 

441
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Railly clever
2 years ago
C
CaroCNew aboard
posted in Train connections & reservations
Almost every train in France, Spain and Portugal booked out!? Advice?

My friend and me got a global pass for 2 month. We want to leave 10th of July and travel through France and Spain to Portugal. Now we wanted to reservate the trains on the website interrail.eu and found out that nearly EVERY train is booked out EVERY day EVERY time (we planned: Mannheim - Paris - Toulouse or Narbonne - Madrid and a little in Portugal). We know that we could use the slow trains but then it will take ~100h to get somewhere...How is this possible? We feel a little cheated because we bought the global pass for a lot of money but now we can not really use it?What are our options? Or how can we get our money back and just book a flight for the same money? -.-We are very desperate at the moment, thanks a lot for your help!Carolin and Anna

5074
M
Railmaster
2 years ago
S
Sanne van EldikNew aboard
asked in Eurail & Interrail Passes
Number Interrail pass

Hi! I need to activate my interrail pass. I need to fill in my pasport number. But in my (Dutch) pasport I have a BSN-number (personal number) and a document number. Which one do I need to fill in ? 

951
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Railmaster
2 years ago
Ulrich
UlrichRail rookie
asked in Eurail & Interrail Passes
Problem with a paper pass- did not arrive

Hello, we wanted to buy 4 greece island passes, but they won't arrive soon enough.Is it possible to print it by my self?I can't set the first travel day to 10.july only the 21. work.I always use the mobile pass and have no idea that this greece island pass is not available.Greetings Winder Ulrich 

381
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Railmaster
2 years ago
Sandra Hernandez Amerigo
Sandra Hernandez AmerigoNew aboard
posted in Travelling by train
Diferencia primera clase

He hecho interail en segunda clase y se podían hacer reservas en primera sin problema, este año he cogido en primera clase y observo que para reservar en primera se paga igualmente una diferencia ¿ Entonces que ventajas tengo? Porque si he pagado más por el billete de primera pero tengo que pagar más en la reserva por ir en primera y el de segunda pagaría misma diferencia, no entiendo por q pagar esa diferencia de precio. Y los trenes q no necesitan reserva en la app no sale que haya primera clase. Si me lo pueden explicar, gracias

621
M
Full steam ahead
2 years ago
Anna Clarke
Anna ClarkeNew aboard
asked in Eurail & Interrail Passes
Cracked iphone screen

I am due to start travelling next week. I have cracked the screen of my iPhone quite badly. My phone is still working and I can use the app but I am wondering will I be able to scan the QR code on my broken screen?

421
A
Full steam ahead
2 years ago
Ryan Harrison-Reader
Ryan Harrison-ReaderNew aboard
asked in Eurail & Interrail Passes
Two month global pass. Is it one train journey a day for two months or two months worth of journeys ie round it to 60 or just unlimited for two months?

Hi guys, just a quick one,how dose the two month global pass work ? Is it one train journey a day for two months or two months worth of journeys ie round it to 60 or just unlimited for two months? 😅Really appreciate any response 

861
A
Full steam ahead
2 years ago
Jamie Garrett
Jamie GarrettRight on track
asked in Eurail & Interrail Passes
Refund for paper tickets that never came

Hello,I am wondering if anyone has advice on getting through to someone at Eurail to process a refund. We purchased 3 paper global passes on April 3, which never came. After spending hours trying to contact Eurail and the postal service, we ended up purchasing replacement mobile passes and requesting a refund.However, we have still not heard anything back with regards to our refund request. The tickets were nearly $1,200 and we have not received any indication that they will be refunded (despite paying extra for pass protection). I am wondering if there is a way to speak with a live person by phone or email? Any tips are much appreciated!Jamie G 

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Jamie Garrett
2 years ago
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Aina SerradesanfermRail rookie
asked in Train connections & reservations
When I select the trip to book my seats the systems keeps on the loading mode

Hi to everybody! When I select the trip to book my seats the systems keeps on the loading mode… I’ve been trying wtih differents browsers but I get the same results and my trip starts in just a couple of weeks. Has anybody experience the same? any recommendation? Thanks a lot for your help! Aina

1142
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2 years ago
B
bruderjakob17New aboard
asked in Train connections & reservations
How likely is it to get seat reservations for Eurostar?

I want to travel from Bruxelles (Midi) to London (St. Pancras) and return a few days after. There are no more seat reservations available, but I read in the forum that theoretically seat reservations can be booked at the stations as well. Since I need 9h to even get to Bruxelles, I wanted to ask: how likely is it to get a seat reservation in Bruxelles for the Eurostar train?

6213
M
Full steam ahead
2 years ago
Croqueta de Jamon
Croqueta de JamonNew aboard
asked in Eurail & Interrail Passes
Voyage en train de nuit

Bonjour, si un voyage en train de nuit commence le soir un jour et finalise le lendemain matin, est-ce que cela compte comme un ou comme deux jours de voyage ? 

531
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Railly clever
2 years ago
Y
yvonne.knuppRail rookie
asked in Train connections & reservations
Additional traveler / add person to existing reservation

Dear community Can anybody advise on the topic of adding an additional traveler to an already existing reservation? We have booked our trip for two, and now a friend wants to join so we end up being three. Naturally, we would prefer the third seat reservations to be close to us. Is there any way to influence this when booking, or by editing our existing reservations? Thank you very much for your advise! Yvonne

9273
A
Full steam ahead
2 years ago
Evalie Van Oijen
Evalie Van OijenNew aboard
asked in Train connections & reservations
Can't make reservations

 Hello,I'm experiencing a lot of problems with the site. At first I couldn't make reservations and see the prices. Then it says "come back in a few hours". Half a day later I can't even log in to make a reservation. This site makes interrailing so difficult that I think I will book another trip. Do others have this problem too? Especially with making reservations.

1003
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Railly clever
2 years ago
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RockhopperRail rookie
asked in Train connections & reservations
Ljubljana - Pula: does this route actually exist and how can i book?

Hello! I'd like to travel from Ljubljana to Pula. According to the planner, there's one connection a day via Divaca but it isn't possible to book. Checked the provider website also and can't book it there. Any tips?

2624
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Railmaster
2 years ago
N
NirluxRight on track
asked in Train connections & reservations
Wrong tickets sent by reservation system, 80€ lost

I recently bought a couchette reservation on the interrail website booking system for Intercity Notte 798 from Napoli Cle to Milano P Garibaldi on the 6th of july. As the confirmation e-mail I got from interrail confirms, I paid 86€ in total for two persons (41€x2 + 4€ booking fee). However the pdf tickets I got attached to the e-mail say that I only paid 3€ per person and they are for two seats, not two couchettes. Vagonweb.cz shows that coach 3 (where I have been allocated) is normally a seat only coach. And trenitalia support confirmed to me that I have indeed been given a seat, but refused to help more.  So now 80€ have been stolen from me, I have no way of getting this money back and I don’t even have the couchettes I paid for! I contacted interrail support with that stupid confusing chatbot, but three days later I haven’t got any response… I am leaving soon, and I would like this issue to be resolved, 80€ is a lot of money! I appreciate that it isn’t easy to have a perfect websit

16715
R
Railmaster
2 years ago
Radek Tuček
Radek TučekRight on track
asked in Train connections & reservations
Need help with seat reservations

Hello everyone,We are a group of five people that have Interrail global passes for the 2nd class and we need help with two trains, one from Hamburg to Copenhagen at the 7th of August (leaving Hamburg at 23:56 and reaching Copenhagen at 8:19). We have already booked a reservation for a train that leaves the next day (at 8:19 AM) from Copenhagen to Stockholm, so we don’t want to miss that. But the one that leaves at 23:56 from Hamburg says that the reservations are sold out. If it had to be done, we would just try to find a train that would take us straight from Hamburg to Stockholm and just try to cancel the reservation (if it’s even possible, some of them were sold out and some were unavailable because of some sweden rail track repairs from what I’ve read). The same goes for the train from Copenhagen to Hamburg at the 14th of August (leaving Copenhagen at 5:17 and reaching Hamburg at 10:05). We would like to catch the train after this one that we have a reservation for (from Hamburg to

52514
Radek Tuček
2 years ago
Sylvain Arrivé
Sylvain ArrivéRight on track
asked in Train connections & reservations
Can you board at Rotterdam if I booked for Amsterdam-London ?

Hello,  I was wondering something. I booked a ticket on the 4th of july for the Amsterdam to London Eurostar. If I decide to spend a little time in Rotterdam, will it be a problem if I board the Eurostar in Rotterdam and not in Amsterdam ?  Thank you again for your help, and have a nice day. Sylvain 

13635
M
Full steam ahead
2 years ago
S
SgambinoNew aboard
asked in Train connections & reservations
Wrong ticket date reservation - other dates fully booked. Is it possible to exchange the ticket?

Hello I bought a reservation ticket from London to Paris a day later then when I was supposed to leave. When I look on the Eurail website it looks like all trains are booked up. Is it possible to exchange my ticket?

381
M
Full steam ahead
2 years ago
Aurore de Macqueville
Aurore de MacquevilleNew aboard
asked in Eurail & Interrail Passes
Travelling by train without it being deducted global pass days. Is that possible?

Hello everyone! I would like to know if there is a time when you can take the train without it counting as a day of the Interrail Global pass? 

492
M
Full steam ahead
2 years ago
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