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anita_zecicRight on track

asked in Eurail & Interrail Passes

Refund too late?

Hi!I have bought two Interrail Passes for 8 days within a month for Italy only, starting date august.As I did this in december, i planned august for our journey. Unfortunately i didn’t get vacation from my company in august, only for september. I now planned my trip for september, forgetting that on the paper tickets, there is a starting and ending date (in my case august). The starting date was the 5th of august and i now want to swap the tickets from august to september. What i read from the website is that this is not possible, after the starting date has passed. My question now is can i get a refund, even though the starting date has already happened a week ago? Thanks in advance for answering! Best regardsAnita

1 year ago

alicemnr3Rail rookie

asked in Train connections & reservations

Travelling to and from Estonia

Hello ! Does anyone know why I am not able to select Tallinn when looking for a train Schedule ? I have the same problem with Riga… Thanks a lot !

1 year ago

CornelisFFull steam ahead

asked in Train connections & reservations

Trenitalia seat reservation

Trying to book seats on Trenitalia website. Have to add Interrail pass number (I + 8 digits, right?) But it does not accept that as valid input. What number shall I enter and where to find it?

1 year ago

LeliiieRail rookie

asked in Eurail & Interrail Passes

Travel with interrail

Hello,I want to go from Sweden to Hamburg (Germany), then Den Haag (Netherlands) and then back to Germany. Is it possible with the 4 day Interrail pass or can’t I go to Germany twice? (I’m from Germany). Thanks in advance!

1 year ago

Phyllis SaRail rookie

asked in Eurail & Interrail Passes

Global Pass Unlimited ?!

Hi everyone, I need your help.I bought a 2 months unlimited global pass.In the description it says “Travel on as many trains as you like for 2 months straight”.Does that mean that in one day I can also go in two directions for example from city 1 to city 2 and back ? Or go in one direction but get off the train for a stop and hop back on a few hours later?

1 year ago

Roel van RijnbachRight on track

asked in Eurail & Interrail Passes

issue with re-activating the mobile pass on the same phone

hi, I had my mobile pass succesfully activated on my phone.Later I needed to re-install the rail planner app on the same phone. This was no problem. However when trying to re- activate my mobile pass on the (same) phone I received a message that the pass wasalready activated on another device. result is that I cannot travel. please advise

1 year ago

Yuwadee ThimulneeNew aboard

asked in Eurail & Interrail Passes

Travel right now, But my mobile pass can't activate. nobody contact me back from email.

Hi, I need help on this. Anyone know how to contact the officer? I try many way but it is nothing.

1 year ago

JSWA2Keeps calm and carries on

posted in Eurail & Interrail Passes

Refund of passes- COVID

HI, I have sent my interrail passes back to Utrect for refund. They were sent in good time for the 1st September deadline. I registered each of my two packages to be tracked with compensation of £250 for each package. They were held at Dutch Customs until early September pending their contact with Interrail (presumably to confirm contents). British Post Office have now lost contact. Interrail have not responded to my many emails (for the past six weeks). Therefore I do not know if they have received the packages. I therefore cannot claim the Post Office compensation. Interrail’s chat line does not appear to function - at least it disappears as soon as I ask a question, never to be seen again. Any advice welcomed !

1 year ago

ainarainkaRail rookie

asked in Eurail & Interrail Passes

Can't add Mobile Pass

I'm planning to start my journey on Sunday, but I have a problem with my mobile pass. I just removed all my mobile's data and reinstalled the Rail Planner app. Now, when I add my pass, it says that the pass was added into another device. But actually, it is still the same device. What should I do?

1 year ago

Ben WhiteRight on track

posted in Eurail & Interrail Passes

In terms of interrailing in the winter. Seeing touristy and non-touristy spots, what is a realistic budget?

Looking at going as many countries as possible :)

1 year ago

merelroseNew aboard

asked in Eurail & Interrail Passes

Night train ticket inspection mobile pass

Hi all!Next week I'm going to travel Eastern Europe for a couple of weeks. Some of them, for instance Budapest to Bucharest will be night trains. I've interrailled before, but never with a mobile pass. So I was wondering, how does ticket inspection with a mobile pass during night trains work? Normally you give your paper pass to the inspector, but I hope you don't have to give your mobile phone to them, anybody has experience with this? 😉 Thank you very much in advance!

1 year ago

JSWA2Keeps calm and carries on

asked in Eurail & Interrail Passes

Ticket refund

I have until 1 September 2021 to obtain ticket refund for a trip which should have started 16/06/20. I have asked Interrail for the procedure but they cannot reply for 7 days due to demand which will take me past 1 September. Any advice please? John Anderson

1 year ago

fionawitherellRail rookie

asked in Train connections & reservations

Seat reservation cant be made?

Hi!i am travelling from Paris to pula using a eurail pass leaving tomorrow, and the only seat reservation I have been able to make is for the first train, Paris to muenchen. For the others is gives me an error message saying seats cannot be reserved online less than six days before departure because they only offer paper tickets, and to try at a train station. I went to a station in Paris but they said they can’t do it there and I will have to make my reservations in the country of travel. But my connections in between trains are only 8 minutes so I feel like that’s barely enough time to get to my train, let alone make a reservation? I’ve tried to contact many customer service options but never hear back, thank you so much!!!!!

1 year ago

Anna KNew aboard

asked in Train connections & reservations

Reservation ticket

Hello everyone,I am planning to go from Hamburg to Copenhagen tomorrow morning and I need to book a reservation. Does anyone know if it is really necessary to print the ticket or does it depend on the train/country?If so, does anyone happen to know wether I need to print the ticket for this specific route?Thanks in advance :)

1 year ago

PatriciaNew aboard

posted in Train connections & reservations

Refund Seat reservation

Hi everyone, in case of a train delay and the fact that I won’t get the next train, will I get a refund for the seat reservation on the train I miss?

1 year ago

Doris DijksterhuisRail rookie

asked in Eurail & Interrail Passes

Chance trip connected to Pass

I want to chance the trip that is connected to my Pass. How do I do this? Can I delete the trip and connect a new one? Thank you!

1 year ago

ShawnORail rookie

asked in Eurail & Interrail Passes

customer service email

Hi, I have sent two emails concerning the two passes I purchased, to customer service (orders@eurail.com) more than a week ago and have yet to get a reply...does anyone know if that is the correct email and if not, what the correct address is? Thanks in advance!J

1 year ago

SophieRail rookie

asked in Eurail & Interrail Passes

Monique LucasRight on track

asked in Eurail & Interrail Passes

I cannot cancel my inbound/outbound journey. What to do?

The plan was to use my inbound outbound day today. Due to strike in germany it's not possible to return to the Netherlands today. I can not cancel this inbound outbound thought i'm not going to use it today. But I do need it an other day, probably tuesday. What can I do best?

1 year ago

Vasu RaghuramRail rookie

asked in Eurail & Interrail Passes

Germany to Switzerland

Hi .I am new here and would like to know if the EU Pass can be used to travel to Switzerland from Germany

1 year ago

fionawitherellRail rookie

asked in Train connections & reservations

little time for connecting train

Hi! I am travelling from Paris to pula, and it’s a very confusing journey for me. There are a couple connections which are only 6 minutes or 10 minutes, and I’m worried I won’t have time to make the connection and I’ll miss the train. Is there a way to know how far the stations are from each other? thank you so much!

1 year ago

FranziskaNew aboard

asked in Train connections & reservations

Seat Reservation in Spain at station

We are in Tarragona and want to go to Gandia via Valencia. We need a seat reservation but the man at station doesn’t accept our Interrail pass as a ticket. What should we do now?

1 year ago

Page 325 / 351

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