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11776 Topics

P
palviikRail rookie
asked in Train connections & reservations

I cannot find train in Rail planner App

Hello Community,  recently i have picked my journey from Venice (ITA) to Nice (FRA). I have checked it via  eurail webpage, and i have also booked requested reservation for trains in Italia (Frecciarossa 9728 (from Venice to Milano Centrale) and also for FrecciaBianca 909 from Milano Centrale to Ventimiglia).When i tried to add these journeys to my trip, i am not able to find second train in Italia (FrecciaBianca 909) So currently i have Ticket in railplanner app + reservation from Venice to Milan, Then i have Reservation from Milan to Ventimiglia, and then i have ticket in railplanner app  from Ventimiglia to Nice (reservation here is not required).Please can you help me how can i add a ticket to railplanner app for part of my journey from Milan to Ventimiglia? Or what should i do to have proper documents ready?It would be good if somebody can help me before Wednesday  21.7.Thanks in advance.Br,Pavol.

3
A
1 year ago
George Holliday
George HollidayRight on track
asked in Train connections & reservations

No Seat Reservations Paris- Barcelona - should I risk booking in person on the day?

Hello! I am trying to make reservations from Paris to Barcelona on Tuesday 7th June (eventually ending up in Lisbon) and we’re now struggling to find ways to make seat reservations. Is it very risky to book in person at the station on the same day or the day before or have people generally had much more success with this rather than reserving online? It’s my first time using a Global Pass and we thought this would be smooth and easy to use when we were looking this last couple of months… but now we’ve bought the pass it feels a lot more stressful and unavailable than we initially thought! 🥺

12
George Holliday
1 year ago
L
lmuuRight on track
asked in Train connections & reservations

Delay compensation- no response

I think it's very wired that I submitted the delay compensation form (https://www.eurail.com/en/help/delay-compensation) twice but nobody came to contact me nor did I receive any compensation. I'm wondering if I can find someone help me here.

8
N
Railmaster
1 year ago
T
TalvenRight on track
asked in Train connections & reservations

Seville to Lisbon (Spain to Portugal)

Hi everyone, I'm heading to Lisbon from Seville on the 10th December and I've noticed that all direct trains have been suspended.  The rail planner app does show several options with two or three changes (I presume these are local trains). Can the rail planner be trusted or are all rail services to portugal suspended? Also, I have an EU Digital covid vaccination certificate - I presume that should be enough (as with my travels in the rest of Europe) or does portugal have stricter requirements? I know that a covid test is required if you travel by air. Not sure if the same is required for train travel.   Thanks so much in advance for your advice... travel during the covid world is doable but things change every day!   

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2 years ago
J
jneillNew aboard
asked in Train connections & reservations

Can't book a reservation for Berlin to Warsaw.

I am trying to book a reservation for the direct train from Berlin to Warsaw. It is saying that this cannot be done on every website I have tried. Does anyone know how I make this booking? Thanks!

4
Max Tay
1 year ago
Milli Ashes
Milli AshesRight on track
asked in Train connections & reservations

I'm having a very difficult time booking from Madrid to Paris and Berlin to Venice

Im trying to book a night train from Madrid to Paris and also another from Berlin to Venice but can't figure out how to search for them or anything. I've been scratching my head all day. The websites keep me going in circles. Please help!

9
Milli Ashes
1 year ago
C
Full steam ahead
cdwatkins19
posted in Train connections & reservations

Interrail pass on Westbahn trains

A bit of advice

3
A
Full steam ahead
1 year ago
T
Full steam ahead
Traveller749Full steam ahead
asked in Eurail & Interrail Passes

Eurail Aid offices: France and UK

The Eurail site suggests there are no Eurail Aid offices in London, the UK generally, Paris or France.This is a major omission, especially since these are nations where a very large number of Eurailers commence their Pass usage.Are there any plans to rectify this? If Eurail Paper Passes don’t arrive in the mail, why can’t they simply be cancelled and reissued at such an office?  (I assume the answer may be ‘we can’t prevent fraud’). But latter could be minimised by ‘blacklisting’ particular Pass numbers if they were crosschecked against purchasers’ names.  In any case, they need a valid passport to accompany for validation at a ticket office.  

2
A
1 year ago
Susan Lunt
Susan LuntRight on track
asked in Eurail & Interrail Passes

Global pass and eurostar

I am an English citizen thinking of buying a global pass to visit France ,my question is does the global pass include the Eurostar from London to Paris /I am unsure as this train starts in England. thanks

9
Schelte
Full steam ahead
1 year ago
H
HarryllNew aboard
asked in Train connections & reservations

Tirano - Milano trains in the summer

Hi! During our journey accross Europe we will be taking the Bernina express from Chur to Tirano over the Alps. We will be arriving in Tirano the 29th of June, and are planning to travel to Milano from there.  However, on both the Railplanner app and Trenord's (the operator) website there are no trains on this stretch at this date. On Trenords website the usual schedule with trains several times a day stops the 26th of June. After that there is only one connection which says "not purchasable". Is this simply because they have not yet updated their website with summer timetables? I cannot find any information about construction work on the line. Any help with this would be greatly appreciated.  Here is the link to Trenord's website with the date I want to travel: [https://www.trenord.it/store/#/en/booking/step1?departure=TIRANO&destination=MILANO%20CENTRALE&from=20220629&fromstart=08:00&fromend=23:59](https://www.trenord.it/store/#/en/booking/step1?departure=TIRANO&de

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M
Full steam ahead
1 year ago
Jacob Hall
Jacob HallNew aboard
posted in Travelling by train

Train in Turkey - Completely booked for a week

Just wanted to let others know that it’s extremely hard to get anywhere by train in Turkey right now.  I had no problems getting the sleeper from Sofia to Istanbul the day of, and the train was half empty.But you can’t BUY a ticket, much less get a reservation, for over a week on any of the routes I’ve checked across the country unless you’re in a wheelchair.  Many of the routes say they have one seat open, but when you check it’s only for wheelchair users.Some of the routes like Ankara to Kar are booked up for almost two weeks.  So if you plan to come to Turkey, do your reservations as far our as possible. The website to check tickets is https://ebilet.tcddtasimacilik.gov.tr/

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R
Railmaster
11 months ago
Marianka Teunissen
Marianka TeunissenNew aboard
asked in Train connections & reservations

Cannot reserve seats on trains Scandinavia

 I have a question regarding seat reservations. I am planning to travel from 26-06 untill 07-07 through Scandinavia. For this I bought the interrail global pass. Now I wanted to look to make seat reservations for the trains, but there is not possibility to reserve any seats on the tracks I want. They all show an exclamation mark on the site and when I look on the other site, like for example for Sweden, it says 'not available'.I looked for seats on the track Stockholm to Kopenhagen (29-06), Copenhagen to Gothenburg (02-07) and Gothenburg to Oslo (04-07). I thought everything would be fine as I looked up train times before buying the pass, but now I cannot reserve seats so that would mean I got the pass and booked flights for nothing. Or is this because it is still so far away and will there be seats available later? I would like to know more about this. I hope someone can help me and inform me about this. Thanks in advance.

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Railly clever
2 years ago
S
Keeps calm and carries on
stargazerKeeps calm and carries on
posted in Train connections & reservations

Check-in closing time for boarding the last Eurostar for the day.

Hello everybody!Newbie question regarding Eurostar from Paris to London…Planning on taking the last train from Paris Nord to London St Pancras (ES9063) departing at 21:13 hrs. My flight into Paris arrives approximately 18:00 hrs whch gives me only about 3 hours including customs, baggage collection & transport from CDG to Paris Nord. Can someone tell if that will be cutting it too close to catch the last train (ES9063)?Also, what is the check-in closing time for Eurostar? If it makes any difference, I am in France on an Indian passport; travelling on UK Tourist/Schengen Visa and a Global Eurail Pass. Thanks in advance for your time… 

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BrendanDB
Full steam ahead
1 year ago
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roylabruijereRight on track
asked in Eurail & Interrail Passes

Upgrade 2nd class to 1st class Pass? I have made already reservations

Hello everyone, I have 2nd class interrail ticket for 5 days. Can I upgrade my interrail to 1st class?Important: I have already booked 2 reservations for TGV trains. Thanks in advance!

11
seewulf
Railmaster
1 year ago
C
CoccoGiova94New aboard
asked in Train connections & reservations

Is it possible to travel by ferries from Italy to Croatia?

Hi,I must do a travel around the Central Europe.I start from Italy and as first stop I would like to travel by ferries from Ancona or Bari to Croatia.Is it possible this stop with Interrail pass? 

2
M
Full steam ahead
1 year ago
S
soltaNew aboard
posted in Train connections & reservations

Trip from Paris to Barcelona

Hi! I want to travel from paris to barcelona and I am not sure whether I should be buying a one country pass or a global pass. One of the scheduled trains tells me that if I have a one country pass I need to buy the ticket separatelywhile the other scheduled time does not have any instruction whatsoeverI am a bit confused because the train travels across countries. I do not need a globa pass I am just taking this train

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T
Full steam ahead
1 year ago
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Adena AstrowskyRight on track
asked in Eurail & Interrail Passes

Upgrading Pass to first class

how do i upgrade my second class passes to first class?

8
T
Full steam ahead
10 months ago
Aditya Nalam
Aditya NalamRight on track
asked in Eurail & Interrail Passes

Changing interrail to eurail pass

Dear community,I have accidentally selected interrail instead of eurail pass. I was unaware of the inbound/outbound limitation.I'm now unable to return to Germany using my interrail pass. I stuck at Basel Sbb at the moment.I'm eligible for eurail pass, as I'm not a European citizen but only a temporary resident.Could you please tell me how to change my interrail to eurail pass as soon as possible?-Adi

10
A
Full steam ahead
1 year ago
T
TimHRail rookie
asked in Train connections & reservations

How to cancel OBB reservation (just cancel, not refund)

I made seat reservations through OBB and our plans have changed. While the reservations are non-refundable, I would like to cancel them so the seats can be released for other people to use. Is this possible? I can’t seem to find a way on the OBB site.

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1 year ago
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tunasam33Right on track
asked in Train connections & reservations

Sofia Halkali Train Reservation at the station. How, costs etc.?

Hi this is my first topic in here so i need your helps and expertises. I will use sofia halkali train (departure sofia) at 19 July 2022 18.30Ill be in Sofia at 17.17 so i need to make the seat reservation quickly cause i will not have so much time in the station. I couldnt find a solution cause turkish rail goverment says u can only buy the ticket in the staions so have u ever bought a reseevation from sofia train station? How? How much? Did u find a reservation in the same day? Please someone who has a inff about that help me 😅😅😅

5
M
Railmaster
1 year ago
Nettuno
NettunoRight on track
asked in Train connections & reservations

Reservation Paris - Frankfurt

Hi everyone :) I would like to book a train from Paris to Frankfurt.I saw the train I want on Oui.sncf and DB website, it’s an ICE train. I can’t find any option for the Interrail pass on the passenger settings. Does someone know how to do it? Thanks for you help! :)

7
seewulf
Railmaster
2 years ago
M
MATTHEWELLIOTT19Rail rookie
asked in Eurail & Interrail Passes

Tickets not showing! - journeys show in ''mytrip'' but no ticket in ''my pass''

Hi, we are currently on day 1 of our 1 month interrail pass but on one of our mobile passes, whilst the journeys are showing up in the 'my trip' section, when we go into 'my pass' to see the ticket it doesn't recognize that we've booked a journey and no QR code is showing. We've emailed interrail but wondered if anyone had advice to fix it as we need it for July 4th. Thanks, Matthew.

3
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Railmaster
1 year ago
A
AstouRight on track
asked in Train connections & reservations

My trip to Venice: seat reservation. Unclear if it is required and it doe not show up in the App.

Dear Intervall team,I have a question concerning my trip to Venice. I will take the train the 14th of April from Berlin to Venice. Departure time from Berlin is 7:37h. Arrival time is 23h50 in St. Lucia (Venice). The Interrail homepage says that I have to book reservations for this trip. I called the Deutsche Bahn and asked them. They informed me that for none of these trains a reservation is actually necessary, but optional. I would be greatful if you could answer me regarding this matter, as the trip moves closer.Also, unfortunately the trip does not appear in the Application. So I ask myself how am I supposed to add this trip when its not in the App? (I have a mobile pass). In general, the planning with your homepage is really complicated as the informations concerning the trips are often not correct. Up to date information is only on the homepage of the deutsche bahn. Unfortunately, as a customer it is also not possible to talk to someone of your team via phone in a more direct way

16
R
Railmaster
2 years ago
CaliGirl87
CaliGirl87New aboard
asked in Eurail & Interrail Passes

Travelling from Amsterdam to Paris. What Pass do I need?

Hello!next month I will be traveling from Paris, toAmsterdam. What is the correct train pass I need?I won’t be going anywhere else. It’s very confusing to me on the site! Lastly, do I need a reservation? What would that be for? Or is the ticket is all I need. Pls help. Thanks!

1
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Railly clever
2 years ago
F
François P.New aboard
asked in Train connections & reservations

Trips showing up on website but not on app

Hi,I seem to have a pretty big problem with my Eurail. Basically, most of the train journeys I’m interested in taking don’t show up when I search for them on the app. They do, however, show up on the website, but it appears I can’t add them to my pass from the website. So, to book a seat for my upcoming first journey of the travel (from Madrid to Ronda, on the 10th of May, at 3:05PM), I added the trip manually to my pass on the app, copying the information from what I saw on the website and triple-checking that it was accurate. I then went in person to the train station (Atocha, in Madrid), as instructed by Eurail, to try to book the ticket, but was told there was no way for them to book it because my manually-entered journey had no QR code. (After I add the journey to my pass by toggling the little QR code icon, I go to “My Pass” and click on “Show ticket”, but it says “No ticket for this date”.) Does anyone know why that’s happening and what I could do to fix it? I tried to ask Eurai

2
C
1 year ago
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