News and announcements

The Swiss National Railways has announced that a freight train derailment on 10th August in the Gotthard Base Tunnel located on the route between Zurich to Milan has caused severe track damage. SBB expects that the tunnel will only be available for passenger train travel from the beginning of 2024. As a result, direct international trains will now take the scenic route across the mountains instead of the tunnel, resulting in 1 hour longer travel times. For this reason, SBB recommends catching a 1-hour earlier train from Zurich so as to not miss any further connecting trains. The following routes are the direct international Eurocity routes:Eurocity Zurich – Lugano – Milan/Verona/Venice/Genova Eurocity Basel – Luzern – Lugano – MilanFor all other international and domestic connections, there are hourly direct trains from Zurich to Chiasso taking the scenic route instead of the tunnel. In Chiasso, one can change trains for destinations such as Lugano, Como, Milan, and Bologna. In additi

⚠️ Train derailment in Swiss Gotthard tunnel on route Zurich – MilanTrain disruptions

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1 year ago

Sarah WCommunity Manager

Join our Innovation Train Group and earn discounts and prizes! 🎉

We are thrilled to announce the winners of last weeks Innovation Train prize draw! Congratulations to @Thierry 70 & @Amsel , each of whom have won two free 2nd class 7-day Eurail passes.Do you want a chance to win two free passes as well? Join our Innovation Train Group, here. This group is open to our customers who want to participate in fun, informative, and impactful user tests.Not only will you help us improve our products and services with your feedback, but you will also get a sneak peek at the products we are working on and have the opportunity to earn badges and rewards. Read more about our rewards program here.Hope to see you over there!

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1 year ago

Sarah WCommunity Manager

Welcoming two new moderators on board!

👋 Hello and welcome to our two new moderators, @St Kristoffer and @Olga934. We're thrilled to have them on board to assist in keeping our community running smoothly.*We wanted to remind you that while our moderators are always happy to help with any questions or issues that may come up, the Community is not an official support channel. If you require customer support:First visit our knowledge base, hereIf you can’t find the answer to your question then ask our Support Agents, hereOur moderators will do their absolute best to assist with any urgent requests or issues that require additional support.Thank you for being a valuable part of our community!

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NanjaRetired Community Manager

Back on the continent and off to surf…- part 2Blog

When you arrive in Paris you spill out straight in to the busy centre of Parisian life, one of the amazing things of course of European train travel, is the immediate access to the centre of its cities. In my case the surf trip out to Brittany involved departing from Gare Montparnasse. Paris is not easy in a wheelchair, that’s my warning. Metro and RER are not accessible at all, so don’t try. You have two options one is to catch the bus, there are buses opposite the station which can take you to all the other major stations of Paris in about one hour. Put your hand out for the driver and ask for ‘la ramp’ which on Paris buses descends from the back door. Remember once the driver has shut the main doors, they reopen them again to engage the ramp, he is not driving off as it first seems! The other option is G7 taxis booked in advance and cost about €50 to get to the other main stations of Paris stations. They are fully equipped and usually meet you at the head of the train, www.g7.fr A

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Sarah WCommunity Manager

Eurail welcomes the European Sleeper to our rail network 💤🚂

Imagine boarding in Brussels and waking up in Berlin with a whole day of exploration in front of you. From July 1st as a Pass holder you can include the latest night train on your Eurail/Interrail rail adventure by booking a seat reservation directly via the European Sleeper website. The train runs between Brussels and Berlin with 8 stops along the way including Antwerp, Rotterdam, Amsterdam, and Deventer. By including a journey with the European Sleeper in your itinerary, you can cover large distances, like Edinburgh to Berlin for example, and only use one of the travel days included in your Pass. Who is this new train on the tracks? European Sleeper is a new Dutch-Belgian rail cooperative organisation focusing on sleeper trains. At the end of May 2021, European Sleeper raised €500,000 in starting capital within three months by selling shares to over 350 small investors from various countries in Europe and beyond. In 2022, an amazing €2,000,000 in shares were sold. This has creat

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Sarah WCommunity Manager

Hey 👋🏻I’m Sarah, your new Online Community Manager from Eurail/Interrail! I’m a train travel and food enthusiast. I’m always planning my next meal and my next trip. Next meal tacos, and next destination Norway! 🌮🚂⛰️I’m over the moon to be a part of this community. I look forward to connecting with you + exchanging knowledge and inspiration about traveling in Europe!

Nice to meet you 👋🏻News

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posted in News and announcements

Camilo.Eurail Moderator

New moderator

Dear community members, Let me introduce you to @Mukhammad, who will be working together with me on moderation for the Community. Please feel free to tag him if you have any customer service related question/inquiry. Have a nice day everyone!

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NanjaRetired Community Manager

Back to the continent at last for an Adaptive surf contest, part 1

Very excited to be finally going back on the Eurostar over to the continent after a few years since the pandemic had blocked what was for me a regular thing, This time as I put a surfboard under my arm it was with some nerves as I began preparing the wheelchair. As brief overview, with my physical disability I have tried to rediscover the sports I enjoyed before the onset of my disease, this have been both snow and sea related in the form of skiing and surfing. 18 months ago I got back in the water and slowly and surely found a way to get across the waves in the form of a knee surfer style. By chance I bumped into an adaptive England team coach in the water who told me there is a World Series of adaptive surfing competitions out there. So fast forward to 3 weeks ago and after competing in my first international competition in England, this was my second chance to ride some World Series competition waves comes around in Perros-Guric, Brittany, far North-west France. How to travel wit

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posted in News and announcements

AngeloRailmaster

TGV Brussel-Disney/CDG bookable via b-europe

HeyI don't know if this is new, but I think it is. Via b-europe (Thalys/Eurostar reservation page) online it is possible to book reservations for TGVs to/from Brussel for rides to Marne-la-Vallée/Chessy (Disneyland) and Brussel to Aéroport Charles de Gaulle TGV. They ask 20€ in second class and 30€ in 1st class.Via travel.b-europe.com (for trains within france) it is not possible.

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NanjaRetired Community Manager

Start your Interrail trip well-prepared and find out if there are any travel disruptions in Europe. We do our best to keep track of any strikes, construction works or other issues related to the train network that might affect your trip.

Information board: Travel disruptions in EuropeUpdate

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posted in News and announcements

NanjaRetired Community Manager

Shout out to the most active members for all their support. Join in to say thank you

Dear all, Did you ever look for an answer or some recommendations for your trip? And did you receive the information you needed from one of the community members?👉🏻 Join the topic below to say THANK YOU 😀 I couldn't agree more with your topic, @Yorkie. Let's follow by example To all, please give feedback on how you your situation is solved in the end and be thankful for those taking the time to help you 😀 The amazing bunch of active users are working around the clock to help all of YOU with your questions. And the best thing is…. they are helping you out as they are truly passionate about train travel, And no, they are not working for Eurail, they are just eager to share their expertise in their own time to help you explore Europe by train. @rvdborgt, @seewulf, @AnnaB, @Al_G, @Angelo, @Yorkie, @MartinM, @mcadv, @BrendanDB, @cdwatkins19 thanks for sharing your expertise with the world 🙏🏻

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NanjaRetired Community Manager

DiscoverEU Application round - Apply now for your free travel pass!

Are you 18 years old and ready to step out of your comfort zone? 👞 🌍Apply for a DiscoverEU travel pass and start exploring more than 3️⃣0️⃣ countries in the EU and beyond!The next application round opens from 📅 11-25 October.To be eligible to apply, you must be✅ born on or between 1 January 2004 – 31 December 2004✅ a legal resident of an EU Member State or Iceland, Liechtenstein, North Macedonia, Norway, Serbia or Turkey✅ ready for the adventure of a lifetime 🚀If that sounds like you, learn more ➡ here

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NanjaRetired Community Manager

Join ''The cool rail project” video competition and win! 👉🏻 Submission before 2 October.

Win a stay in Paris and an Interrail Global Pass! As part of the European Year of Youth, UIC is organising a 🎥 video competition “The cool rail project” for young travellers aged between 15 and 29.The aim of the competition is to better understand what are the elements that make trains attractive for you and to inspire others to hop on a train and get to know new places now that it is possible to travel again.Travelling by train is cool, convenient and sustainable. Share your experience and be part of the challenge.❗ Participants have until 2 October to upload a short video (no more than 2 minutes) to the PollUnit platform. The winners will be invited to present their video and ideas to make rail even cooler in a special workshop to be held 28 October.For specific requirements of the video, awards and further information on the project, have a look here 👉🏻 https://uic.org/events/the-cool-rail-project

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NanjaRetired Community Manager

Celebrating 10,000 members and countingNews

WOOHOO! 🌟 We're so excited to share the news that… The Eurail Community has reached 10,000 members! It's an incredible milestone in Eurail's journey, to have you (yes, all of you) as part of this amazing community of train travel enthusiasts of all ages and from every corner of the globe. The community platform is a place to share your questions and opinions on train travel. And we’re thrilled that it quickly became a place where you guys jump in and help each other out, and connect with like-minded people (this was all down to you). It has truly been a year of incredible itinerary ideas, Q&A’s, product feedback, tips and tricks, lifelong connections, user test sessions, and more.And therefore…💟 We want to give a massive shoutout to our incredible 10,000 members! A HUGE thank you for your passion, curiosity, and generosity to help make European train travel accessible to the many; this is what makes our online community truly special. None of it would have been possible without

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NanjaRetired Community Manager

The perfect music for your journey, adapting to your surroundings in real-timeTo celebrate 50 years of Interrail and the spirit of travel and exploration we created SoundTracks! The perfect music to accompany you on your train journey. Adapting in real-time to your location, scenery, time of day and weather conditions. Curious to hear what your Interrail adventure will sound like? Tap here 🎵

Introducing SoundTracks

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NanjaRetired Community Manager

Inviting all travelers to share your memories with us!upload

Interrail journeys are adventurous, diverse and most of all uniquely designed by you✨! Upload your favourite photos and videos here to share all incredible things you've explored and moments you've experienced during your trip with the rest Interrail and Eurail Community 🌎! We can't wait for you to share your Interrail story with us. 👉🏻 Submit your memory now

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MarionRetired Eurail Moderator

Having some trouble setting up your mobile pass? Or just curious to learn how it works? Have a look at this tutorial 👉🏻 How to setup your mobile Pass | Eurail.com - YouTube It will show more information on how to:Adding a Pass Connecting a Trip Activating/deactivating your Pass Boarding the train Showing your ticket Our mobile Pass is a paperless ticket that can be added instantly to your phone. With everything on one app from planning your trip to boarding the train, you're free to explore 33 European countries with ease and enjoy more freedom than ever before.Everything on one app: plan your journey, keep track of your trips and show mobile tickets straight from your device with a mobile Pass on the Rail Planner app. No need to wait for delivery – you can load your mobile Pass into the app as soon as you get your order confirmation email.Your mobile Pass makes ticket inspection easier than ever. Instead of filling in your paper travel diary, simply add journeys from the app’s plan

Tutorial - How to setup your mobile PassTutorial

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MarionRetired Eurail Moderator

Tips for reservations for Renfe, Renfe-SNCF and Eurostar trains

Hi everyone!As the summer months are coming and as trains will be quite busy, we'd like to share with you some tips for reservations with Renfe, Renfe-SNCF en cooperación as well as Eurostar! Here is the link to the Eurail page and here to the Interrail page. As you may know, reservations are mandatory for Eurostar, Renfe-SNCF en cooperación and most Renfe trains.On these pages you will find some recommendations on how to book your reservations and some tips to avoid them (when possible) on these routes, particularly on the French-Spanish Mediterranean border, as well as in Spain, by taking alternative itineraries.Experienced Eurail and Interrail travelers, any tips for other travelers on these routes? Any other alternative itinerary suggestion or feedback is appreciated!

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NanjaRetired Community Manager

Meet Oliver: exploring Europe with a wheelchair (and adaptive sit-ski!)Blog

Meet Oliver: an adventurous guy from West Wales, travelling across Europe with Interrail. As a wheelchair user, Oliver is exploring Europe and looking forward to test his adapted sit-ski (designed and build by himself) in the near future. With plenty of experience, he is keen on sharing his journey to inspire other disabled travellers to join the backpacking scene. Curious? Keep reading for Olivers travel stories! Hello fellow train travellers!Olly here. As I write I am on the train to Cardiff, the Welsh capital, from my home in West Wales but I’m very excited to finally get aboard again for my next rail adventure, it’s been a long time coming!As a wheelchair user (through a neurological disease) I first came to take the train to travel abroad as flying can be such a difficult and stressful experience. It can also be very undignified. My initiation into the Interrail experience was an eventful but overall positive journey to Ibiza from Wales. My planned stops were London followed by

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MarionRetired Eurail Moderator

Issue - Facing difficulties to make reservations in Italy

Hi all, As some of you may have noticed, there is an issue to book reservations for Italian trains. This is due to an unstable connection with our partner's Trenitalia booking system.Our team is currently working on it in close cooperation with Trenitalia to fix this issue.If you see it is loading and not showing any trains, we kindly ask you not to continue trying but to come back another time. In the case where you urgently need a reservation because you are traveling in the next days in Italy, please reach out to our customer service, they will be pleased to help you.We're sorry for any inconvenience caused. We will keep you updated.

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NanjaRetired Community Manager

2022 – Our anniversary yearSince 1972, an Interrail Pass has been the most flexible way for European travellers to connect with their friends, families and fellow travellers on multi-destination trips that leave a lasting impression. As we mark our 50th Anniversary, we welcome you to join us as we honour our past, thank our partners and look ahead to a bright future. Read more. Are you going on your own adventure with an Interrail Pass during our anniversary year? Let us know your plans in the comments . Throughout the year we will be running lots of fun activities and competitions so stay tuned for all the latest updates.

Interrail is turning 50!50th anniversary

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NanjaRetired Community Manager

Dear Eurail and Interrail-ers (to be)We need YOUR help to test and play around with our new reservation timetable [beta version] [expired] https://www.interrail.eu/en/book-reservations/new-reservation-timetable[expired] https://www.eurail.com/en/book-reservations/new-reservation-timetableIt fully operates like the old reservation timetable so you can go ahead and book your reservation tickets via the tool. Note: There is a bug in the BETA version tool: the add to cart button is not working. We are looking into it. Please share your feedback in the comments below or via a private message. Note: Thank you for all of your valuable input! The new reservation timetable is now live and can be found here:https://www.interrail.eu/en/book-reservations#/https://www.eurail.com/en/book-reservations#/

[expired] You are all invited to test our NEW reservation timetable [beta version] now!New release

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NanjaRetired Community Manager

The first Interrail Passes were sold in March 1972 and ever since ‘Interrailing’ quickly became a synonym for a unique travel experience. An emblem for European unity, the Interrail Pass continues to serve as a bridge for cultural exchange, enabling travellers to get out of their comfort zone and explore the unknown. For our 50th anniversary, we'd like to invite you to share your Interrail story with us. Submit your memory on this link.

Repost: Inviting all Interrailers to reminisce and share your Interrail memories with us!50th anniverary

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NanjaRetired Community Manager

Issue - Reservations not loading results

Hi all, You might have noticed but there is an issue with the Reservation Timetable due to high search rates. When you are searching for trains, it sometimes does not show any output. The page keeps loading instead.It is working every now and then, but down at other times of the day. Our reservation team is working on a fix so please bear with us. If you see it is loading and not showing any trains, we kindly ask you not to continue trying but to come back another time. We're sorry for any inconvenience caused. We will keep you updated.

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NanjaRetired Community Manager

Kris - Exploring Europe with a wheelchair (2/2)Blog

Meet Kris: a 23-year-old Dutch girl travelling across Europe with Interrail. Diagnosed with Ehler Danlos syndrome, Kris is exploring Europe in her electric-powered wheelchair. With her Instagram and YouTube adventures, she's sharing her adventures to show that travel is possible for anyone.After a 50 hour travel journey i'm replacing my ski clothes at the other side. After traveling through all countries of Scandinavia it was time to travel through the Baltic states. While my wheelchair worked perfect in the extreme winter weather and even in Lapland it suddenly stopped working that well when I arrived in Latvia. My motor broke and without my motor I can't move my wheelchair and can't move myself outside. And there you are, in the middle of Riga, a city with no taxi for wheelchairs, no English speaking train assistance to call and a wheelchair that could stop working every moment. After 2,5 weeks of waiting in a hotel till my new motor should arrive by post, the shipment was canceled.

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