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  • 85 Topics
  • 446 Replies
85 Topics
Felipe.iturrieta
Felipe.iturrietaCommunity Manager
published in News and announcements
[EXPIRED] Change of date! We need your feedback via an online sessionExpired

Hi all,We are looking for enthusiastic Interrailers to give feedback on our purchase process. In an online session (conducted in English) with 5 fellow travellers we will discuss what you think about it and what we can improve.The session takes place this Wednesday, August 25th from 18:00-19:15 (CET) If you are interested, please let us know by sending an e-mail to research@eurail.com. With the following details:Name Age Country of residence Number of times travelled with the PassYour feedback and response will be kept confidential. There are only a certain number of places available, so respond soon to guarantee your spot. If you are selected, we will contact you to confirm the appointment and we will share the instructions with you. You need a computer with a camera and will receive a weblink to join the online meeting. Many thanks, Felipe Iturrieta, Customer Service Specialist & Jody Bauer, Research Analyst of Eurail  Eurailers don’t be disappointed, a session with Eurail custom

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Jody
3 years ago
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Railmaster
NanjaRetired Community Manager
published in News and announcements
Important update - new travel FAQs (incl. main technical issues)F.A.Q.

Hey Interrailers and Eurailers,We are aware of some issues with the Rail Planner app that have affected some of you in your travels. We are working hard to get to the bottom of them and we are sorry about any inconveniences they have caused. We have published important bug fixes in the latest version of the Rail Planner app, so please make sure you update to resolve these issues. You can follow the latest updates to the situation for Eurail here and for Interrail here.  

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Railmaster
3 years ago
piaissa
piaissaEurail Employee
posted in News and announcements
[Expired] France 2 TV is looking for travelers!

Are you travelling with an Interrail Mobile Pass from Paris on or around the 26th of July? France 2 TV is on the lookout for adventurous travelers who are departing from Paris with an Interrail mobile pass.Travelers will get a chance to share their rail journey and story on national television!If you're interested, please send an email with your name and telephone number to press@eurail.com.  Happy travelling! Pia from Eurail | PR & Communications

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piaissa
3 years ago
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Railmaster
NanjaRetired Community Manager
published in News and announcements
IMPORTANT UPDATE - Pass not showing in the app

Hi travelers, While you are travelling you might have experienced that your Pass disappeared in the App. If that is the case, you can reinstall the app as our new app update will fix the issue.Happy travels!   

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Railmaster
2 years ago
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Railmaster
NanjaRetired Community Manager
published in News and announcements
Community summary - July 8

Community summary  Top contributorsCongrats to our most active community members of the past 2 weeks!@seewulf        @rvdborgt      @Mattheus      @MartinM     @J.neff A warm welcome to all our new members! It's great to see your curiosity brought you here to interact with fellow travelers. Keep those introductions coming! Meet the community | Introduce yourself!Knowledge baseIf you did not know already, we also have some help articles available here. Get inspired Looking for a travel companion?  Is there any topic you would like to know more about? Let me know in the comments! See you around!Cheers, 

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Railmaster
3 years ago
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Railmaster
NanjaRetired Community Manager
published in News and announcements
Community summary- June 24

Community summary  Top contributorsCongrats to our most active community members of the past 2 weeks!@seewulf        @Mattheus     @EdM     @rvdborgt     @runner.on.rails A warm welcome to all our new members! Happy to have you here.It has been exciting to get to know you better through your introductions. Looking forward to many more!News& announcementsGet inspired  Join the conversation!  Looking for a travel companion? See you around!Cheers, ​​​​​​​

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Railmaster
3 years ago
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Railmaster
NanjaRetired Community Manager
published in News and announcements
Ranks & badges; how do they work?

Here in the Eurail Community we like to show recognition of your involvement to inspire and help others to make the most of their Interrail and Eurail experience. Ranks Rank titles are an indication of how active you’ve been. The more you chat with and help other members, the faster you will move up a rank. They come in various shapes and with additional icons and will contribute in making your profile special and unique.   As you progress through the ranks, you’ll also see that your ‘reputation bar’ increases. That’s the green bar that sits underneath your user picture. Badges Badges are a way of highlighting and rewarding your valuable contributions in either specific or all sections of the community.How to get them?You will unlock badges by participating in topics of interest. Some badges are earned quickly. Others are unlocked the more you get involved.You can get them by answering questions, posting topics and comments or doing other things. As you are explorers at heart we will l

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Railmaster
3 years ago
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Railmaster
NanjaRetired Community Manager
published in News and announcements
Welcome to our Eurail Community!News

Welcome to our brand new community, and thanks for joining us. We’re excited to have the whole Eurail and Interrail community in one place for the first time! We hope you enjoy this all-new space for online conversation, but we also want to take a moment to remember where this all started, and what the Eurail and Interrail online communities have become.When we first launched the Official Traveller Facebook groups for Eurail and Interrail back in 2018, we wanted a place for travellers to connect, share tips and help one another. With instant success from the start, we’ve seen this community grow and prosper over the years and we couldn’t be happier. But it’s time for a change so that you can connect with each other in better and exciting ways, as well as bringing together European and non-European travellers for the first time. This new community platform has many of the features we were looking for, along with an updated look and feel. Some of the new features include direct messages

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seewulf
Railmaster
3 years ago
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Railmaster
NanjaRetired Community Manager
posted in News and announcements
We need your feedback!

Share your feedback on the new Eurail Community!Our new Community just went live! Like with every new platform, it is not going to work exactly like our previous community or other communities you are used to, so we’re going to have to navigate this transition together.This new space is ours and we want to make sure everyone feels comfortable in here. But as we are right at the start of this new chapter, we very much encourage you to take a moment to share your thoughts with us. Are you satisfied, do you find it user friendly, or do you still have some wishes or ideas for improvement to share? Please let us let us know if anything comes to mind – all your thoughts are much appreciated. This way we can make the community even more fun and easy to use.Do you come across something odd or are you experiencing problems? Please let us know in the comments below with the name of your browser and a screenshot. Thanks for your help!

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R
Keeps calm and carries on
6 months ago
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Railmaster
NanjaRetired Community Manager
posted in News and announcements
Meet the community | Introduce yourself!

 Hi, newbies! We are ​​​​​super excited to have you here with us!  With many new members, with an interest for European train travel, joining the forum, we think it’s important to create a space for you to share a little more about yourself.Maybe you are new to the community or haven’t had a change to say hello! Either way, we can't wait to get to know you and your aspirations.So, let's all introduce ourselves  What's your name? Where do you come from? What are you passionate about? What do you love about train travel and Europe? Of course feel free to add anything more. You can share your favorite vacation spot, favorite book, place on your bucket list, picture of your pet, etc. Anything you’d like to share!-- If you happen to see anyone who is new to the community feel free to share this thread with them!

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Sotein74
1 month ago
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