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699 Topics

zaidaishak
zaidaishakRail rookie
asked in Ask a question

Train from Brussel to Paris via IC

Hi,I have a confussion when planning my trip from Brussel Midi to Paris Nord.in rail planner apps it will show Thalys and i need to reservea a seat. However, when i turn on the ‘No seat reservation’ filter, the apps will propose IC train without seat reservation.i tried to find the IC train schedule in Google Map and other EU train apps and website but could not find any of it. Only can see Thalys schedule  i am worried if i proceed to save the journey in my trip via IC, the schedule might be false and no more seat available for Thalys can be booked on that day.  Please help me. TIA  

4
BrendanDB
Full steam ahead
24 days ago
M
MukhammadEurail Employee
published in News and announcements

⚠️ Trenord Strike in Italy on September 6, 2023Train Disruptions

We inform you that a strike has been called from 03:00 on Wednesday 6 to 02:00 on Thursday 7 September 2023 which could have repercussions on railway traffic in Lombardy. The Regional, Suburban and Airport services may undergo variations and/or cancellations. The guaranteed time slots will be in force, from 06:00 to 09:00 and from 18:00 to 21:00, during which the trains included in the list of "Minimum Guaranteed Services" will travel (the display of which will be available at the link: https://www.trenord.it/en/assistance/useful-information/in-case-of-strike-action/) which have a departure time, set out in the Official Timetable, from the station of origin after 6:00 and arrival at the final destination by 9:00; in the afternoon, trains departing after 18:00 and arriving before 21:00. In the event that the airport service trains do not operate, the following will be provided:• Buses to Milan Cadorna and Malpensa Airport only for airport connections between “Milan Cadorna and Malpensa

8600
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25 days ago
JoelK
JoelKNew aboard
asked in Ask a question

Bucharest - Istanbul

Previously I could add the bucharest - istanbul train to my planner app but now it doesnt show anymore. Do you know if the bucharest - istanbul train is still going daily?

1
M
22 days ago
W
wiz302paRail rookie
asked in Ask a question

new user of passes - mobile verses paper

What if I have my pass on a smart phone and it stops working on the morning of travel:  crashes, no battery, ….  whatever pros and cons with paper and mobile passes?

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Railly clever
25 days ago
W
wiz302paRail rookie
asked in Ask a question

what is a flexipass?

Please define “flexipass” and “global pass”.Explain the difference.

2
A
Railly clever
25 days ago
Steve Mallinson
Steve MallinsonRail rookie
asked in Ask a question

How to use Interrail pass on Zuerich suburban SBB network

First time Interrailer here - so please excuse what may seem like a really dumb question.We are staying in Zuerich for a few days and want to be able to use a spare Interrail day on SBB’s suburban routes in the area. So:a) Can the pass be used on Zuerich’s SBB trams?b) If not, can I use it on SBB trains in the suburbs?If yes, in either case, do I have to find the actual train/tram journey in the timetable and add it manually, every time we use the train? (This seems like a bit of a pain given that trains run every 5 - 10 minutes in places.) Alternatively is it possible to use the SBB app with its really easy swipe on swipe off feature when you get on and off trains. Maybe I’m missing something…?

3
runner.on.rails
Railly clever
25 days ago
E
edwardf1939Rail rookie
asked in Ask a question

Adding Journeys to Moble Pass With NO Internet Connection?

I have added more than one journey to my Trip for the day and I want to wait until I arrive at the train station to decide which train journey to take and there is no internet (WIFI) access available at the station. Can I add a journey to my Pass without internet access?

3
E
25 days ago
Jannie Wekema
Jannie WekemaRail rookie
asked in Ask a question

Reizen met een flexi pas in Zwitserland

Ik wil een flexi pas kopen voor 3 dagen om te reizen in Zwitserland. Het is voor mij de eerste keer. Kan ik ook 3 verschillende reizen op 1 dag maken en hoe doe ik dat?  En is een mobiele pas handiger dan een papieren?

5
Casper van den Broek
17 days ago
P
Full steam ahead
Paul Mitchell
asked in Ask a question

Is it possible to move a mobile pass to another phone before activation?

We haven't activitated our mobile passes yet and both our details (pass reference etc) are on theRail Planner app, on my phone. We were thinking it may be best to have each person’s pass on their own phone when we activate. Does anyone know if this is possible and if so, how to do it? (Appreciate this can’t be done once the pass is activated, and also that it may be simple to do but don’t want to mess things up.) Advice much appreciated!

2
P
Full steam ahead
25 days ago
9
95017Rail rookie
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EURORAIL GLOBAL PASS Italy to switzerland to paris to amsterdam

Hi I am travelling to Europe from india in Nov from 2nd Nov Rome airport to Roma termini3rd Nov Rome to Florence 4th Nov Florence to Venice 6th Nov Venice to Milan7th Nov Milan to Lucern 12 Nov lucern to inerlaken 13 Nov Interlaken to Paris 16 Nov Paris to Amsterdam 18th Nov Fly back from Amsterdam airport we are 2 adults and 1 youth please advise how to go ahead with Eurorail global pass and which one to buy ?

3
T
Full steam ahead
24 days ago
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Full steam ahead
BobMauriceFull steam ahead
asked in Ask a question

SNCF modified train station

Hello and thanks to this community for helping customers !I made some seat reservation for train tickets from Stuttgart for Paris. This reservation is for 15/10/2023I received the tickets from interrail mail.Later I received a mail from SNCF : the departure from Stuttgart was cancelled, due to modernization works on rails. The train now departs from Karlsruhe.I’m sort of okay with this updated option anyway. However, I need to check the updated information for my ticket.The SNCF mail invited me to perform a cancellation or modification of this travel trough their website. However, I am not interested in cancelling the ticket, I simply need to get the updated ticket.Furthermore, the reference for this travel is not recognized on any of their website (neither sncf-connect or dossier.sncf-voyageurs)I am a bit at a loss here :/Please rememeber, I just need to get and check the updated information (date, hour and precise departure station) for this new ticket. Were will I get this informati

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B
Full steam ahead
26 days ago
P
Full steam ahead
Paul Mitchell
asked in Ask a question

Paris-Milan disruption

We’re affected by the cancellation until November of the Paris-Milan service due to a landslide.  Do we contact SNCF directly for a refund or go through InterRail (or will it happen automatically)?We’ve re-routed via Nice but (while fortunate to have a first class pass) only second class InterRail reservations were available Paris-Nice. As it’s a special trip, it would be nice to go first and first class seats are still available on the SNCF website.  Is there a way of doing this? (My understanding is that under EU law, SNCF have an obligation to re-route as close as possible to the original booking.)

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M
27 days ago
Ale Gonzalez
Ale GonzalezNew aboard
asked in Ask a question

presupuesto

Hola, quiero saber cómo es el tema del presupuesto, cuánto dinero necesito para viajar (ej) en 15 días por varios países? 

1
A
Full steam ahead
29 days ago
M
MediRail rookie
asked in Ask a question

Paper passport in addition to the app?

Dear Community, I am a senior travelling with Interrail for the first time and have opted for the mobile pass (global pass).  Question: in case I lose my smartphone during the trip/it becomes defective, how can I prove my valid Interrail pass?Thank you for your help,Medi

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M
29 days ago
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F4B10L0USRail rookie
asked in Ask a question

General Questions about some advice from the community

Hello everyone,I have a few questions regarding some advice people have given here:Why is it unwise to activate travel days or my pass itself in advance, if I can always deactivate it before the day starts?  Why is it unwise to plan your whole trip in advance? AnnaB said in another post “If you travel right now, the only journeys connected to your pass should be those for today and previous days.” But why? Can’t I always remove or add trains to my pass/trip if needed, even if the day is already activated? I don’t really see the disadvantage here. Just for absolute clarification and inner peace: I have a 4-day Flexi-Pass and I also am 100% sure on which days my pass needs to be active. So if I don’t mess up the activation days, is there really anything I can do wrong or have to be careful about?Thank you very much in advance!  :)

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29 days ago
Michael Weinstein
Michael WeinsteinRail rookie
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transfer time at Brussels Midi

Is 20 minutes enough time to transfer from an arriving Eurostar train at Brussels Midi to a departing IC train to Liege. The Liege train is the last one of the day at about 23:00 and leaves from platform 11. Since we have the Eurail global pass, can we just board the IC train straightaway?

2
BrendanDB
Full steam ahead
29 days ago
Eduard Garcia Hernandez
Eduard Garcia HernandezNew aboard
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Inoui delay, refund for reservation?

I had a reservation for an INOUI from Paris to Barcelona and it arrived 82 minutes late.Is there a way to get a refund?The reservation was made via the Interrail provider.Thanks in advance!

1
A
Railly clever
30 days ago
Clive Foster-Reed
Clive Foster-ReedNew aboard
asked in Ask a question

Help with a route?

On holiday from 21st to 29th October 2023 inclusive. Travelling from Portsmouth (UK) and want to travel to the four Nordic capitals (Oslo, Stockholm, Copenhagen and Helsinki) if possible.Not worried about reservation costs and will be travelling 1st class.Can anyone suggest best route, maybe Eurostar to Paris or Brussels and then onward from there?

2
A
Railly clever
30 days ago
Anais Van Malderen
Anais Van MalderenNew aboard
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Details don't match on app - cannot add pass

Hello,  I cannot add my mobile pass to the app.. As my name is with an “ï”, I strongly think the app doesn’t recognize this letter. I need to take a train in 2 days. What should I do? 

2
A
Railly clever
1 month ago
Michael Weinstein
Michael WeinsteinRail rookie
asked in Ask a question

last minute train change at station

We reserved a ticket and a seat on Eurostar train from London to Brussels on 22 September at 19:34. We would like to take an earlier train that day but it looks like all the earlier have either no tickets or seats. What are the chances of being able to buy a ticket and seat on an earlier Eurostar train by simply showing up early at the st pancras train station and talking to a Eurostar ticket agent?  We would use the Eurail global pass to buy the ticket.

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T
Full steam ahead
1 month ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Thanks for sharing your experience with us!

We want to give a special shoutout to @MartijnV @soveas @Lorenzo.f15 @CatyRoss @polyman & @JonK  for joining our internal online lunch and learn series. Our team really enjoyed learning about your experiences and how we can improve our app, website, and Pass.Some of the session's highlights included learning about @CatyRoss’s passion for making rail maps. They're really cool! Switzerland is her favorite destination to Euraill/Interrail and you can check out her map, here. Another highlight was learning about the deep dive rail exploration into Eastern Europe by @MartijnV. Read his super interesting posts on alternative border crossings here and here.We plan to have more opportunities to involve our community in the future. If helping Eurail improve is your cup of tea, then join our Innovation Train Group here. This group is open to our customers who want to participate in fun, informative, and impactful user tests.Not only will you help us improve our products and services with you

612
Sarah W
30 days ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

⚠️ Several railway lines disrupted in the AlpsTrain Disruptions

The French national railways has announced that rail traffic between Modane and St-Michel-Valloire will be disrupted for the coming weeks due to a landslide that was reported in the French Alps on 27th August. This would impact train journeys on the route between Paris – Turin – Milan. Read more about it on the SNCF website. If you were planning to travel on the impacted route, we recommend using an alternative route via Zurich. Please note that the route from Paris – Zurich – Milan is currently facing a delay due to the closure of the Gotthard Tunnel in Switzerland (check post below for more information). Please make sure to check the SBB timetable shortly before departure of your planned journeys for up-to-date information. Additionally, due to weather conditions, multiple railway lines in the Alps are currently disrupted in Austria, Switzerland, and Italy. Please check the ÖBB website for updated information to see if your planned journey will be impacted for travel in Austria. Ther

15370
Sarah W
1 month ago
Y
YefferooNew aboard
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Paris-Turin route - Modane and St-Michel-Valloire landslide

How do I get a refund for the TGV seat reservations I made with the Interrail route planner if the route doesn’t reopen before I travel?

1
BrendanDB
Full steam ahead
1 month ago
Ronn Mallory
Ronn MalloryNew aboard
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Destination not found

We would like to visit our friends in Germany.  They use the Montabaur station.  When we type it into reservations it doesn’t show up. Is it not included it is a DB train from Munich?

2
C
1 month ago
Yash Nair
Yash NairRail rookie
asked in Ask a question

Will my Vienna - Venice train journey be affected by the Alps railway disruption?

With the recent disruptions of multiple railways lines in the Alps, will my train - named RJ 131 - be affected on its journey from Vienna to Venice? It leaves on the morning of Sept 7th at 6 am.

4
A
Full steam ahead
1 month ago
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