Ask the community

Hi All. I have an issue which has given me quite the headache, and for which Interrail has been completely useless in answering so I thought I would try here. Has anyone recently travelled with Interrail which had a UK residence but was a citizen of another EU country?I am very interested in finding out what constitute as proof of UK residency for train inspectors (especially Eurostar if anyone tried), if the pass says you are UK resident but your passport is from somewhere else from EU or Europe (mine is from Romania). Does anyone know?Many thanks.Paul

With a plastic bottle of water costing 2,70 in French stations and temperatures above 30, I am wondering if there’s an app to help find water fountains in stations?

Hi, me and my friends are on a trip and we bought the interrail pass a week's ago and we have some problems in booking seats from Ljubljana to Budapest 17 of July at 00:30 and from Amsterdam to London 26 of July at 13:47We have already payed the hostels there and we have to took that trains.Can anyone solve us this problem please. 

Hi we are having a 10 weeks holiday in Europe September-November this year, and we have brought a 2 month Eurail Pass.I am trying to book a train from Besancon (France) to Paris - this is to connect with a ticket we have on the Eurostar leavin Paris on the 12th October at 1313 hours. according to SCNF and several site they are several trains leaving Besancon between 0600 and 1000 hours, however when I try to book the reservation with travel.b-Europe.com. They are only showing bookings for a early 0600 hour train, or it jumps than to a train in the evening around 1900 hour. would this indicate that the trains I between these times are fully booked thank you 

Hello!I’ve Been trying to book Barcelona To Paris on August 26th and I can’t reserve any seats. It looks like there are trains available but when I try to book they become unavailable. Does this means the train is fully booked for Eurail pass holders? There is availability on many of them if you want to buy full price. Should I change my route or is there any solution? Are there seats left to reserve at the train station that doesn’t appear online ? Thanks everybody! 

Hey I am looking for ferries from Greece to Italy.I couldn’t find any ferries that departure on Saturday so my question is if I did something wrong while searching or if they just don’t want departure on that day?

Buongiorno a tutti,io pensavo di prendere un treno alle 23 del 17 luglio da Monaco e arrivare alle 6.30 del 18 luglio a Berlino.Visto che il viaggio prende 2 giorni ho selezionato solo la data di partenza però mi fa vedere solamente il biglietto del 17, quello del 18 dove lo trovo?Devo forse, obbligatoriamente, prenotare il treno di notte? Grazie mille,Alessia

Ich dachte das verhält sich wie eine Dauerfahrkarte für den ganzen Monat. Ich habe letzte Woche eine kleine zugfahrt gemacht und dabei angegeben reise ins Ausland/Wohnsitzland. Jetzt heißt es für weitere Fahrten muss ich eine separate Fahrkarte kaufen. Ich bin gerade etwas aufgeschmissen wofür habe ich so viel bezahlt doch nicht für 10 Euro Fahrten zum Nachbarort? 

Hello friends, I'm from Australia and first time in Europe this coming summer and first time using a 15 day global pass. I managed to reserve seats on Eurail for my first legs from Amsterdam to London then to Paris and added these as travel days but i couldn't reserve Paris to Barcelona train on 26/06. I checked everyday for the last few months and never could reserve any :(. So i bought full price tickets on SNCB website because i didn't want to leave it too late and the trains will be sold out. Should i have done that? I feel like Eurail doesn't work. Even putting in trains from Barcelona to Madrid the reservation doesn't work so I bought tickets on Renfe. My question is do I need to add these tickets i bought via SNCB and Renfe as travel days in my global pass? Any advice will be greatly appreciated. 

Hello Fellow Travellers, I am intending to travel from Milan Centrale to Spiez Station, I will be having a EU Rail Pass and Swiss Travel Pass. My question is that if I take a one country pass for Italy is it possible that I use that pass till Domodossola and for the journey further can I use the Swiss Travel Pass.Loving this community already. Thanks

I’m travelling from Haute-Savoie to Barcelona. TGV for part of the leg, already reserved seats. I’m getting conflicting advice about booking the TER though - do I need to reserve a ticket or not? I know that booking seats is not necessary.

Planning to buy 1st or 2nd class Eurail pass for family trip (including 1 child who has special needs). Arriving July 20, 14:00 at Milan.  We want to go to Lucerne (or Zurich) for 2 days, and then to Munich on July 22. Trying to figure out a scenic, but not overly time-consuming route to avoid child’s or parent’s meltdown. I know it could be extremely hot, and most Swiss hotels there don’t have a/c, so the happier we arrive in Lucerne, the better (hopefully). Does this seem like the best route:MXP to Milan Central to Lugano (stay overnight in Lugano or go directly to Lucerne?)Lugano to Lucerne (regional train instead of Gotthard Panoramic, but find a train on the Old Gotthard track). Having a hard time on the Swiss rail site because it keeps giving errors and unsure how to book a good boat to get to Lucerne and still have time to go to one of the mountain tops like Pilatus or Rigi.

Very new to this! I’m trying to take my family of 5 from Toulouse to Paris on 22 July. We all have Eurail Passes. When I try to reserve a TGV train, at the very end of the process it fails, without explanation. Are reservations all booked up? So what is the best way to get from Toulouse to Paris by train on 22 July, 2023?

I have a 10 day Global Pass and I will be in Switzerland in September There are some trains that are not covered by the Eurail Pass. They do offer discounts on some trips however. My question is If you use your pass to get a discount does that count as a day of your travel days ?  ThanksDenny

So I'm using the app on an amazing trip so far and everything on the app works brilliantly except one thing which makes taking screenshots for Instagram or such not work well. It is creating a line on it's own from the last destination I have entered so far back to my start destination. Does anyone know how to stop this?  

si può cambiare la lingua dell app, se la risposta è si come si può fare. Grazie

Hi, I will be travelling with my child (16) across Europe and using some nightjet trains. Two questions, as they are 16 and we'd rather not share accom if possible, is the only option to book entire compartments? Also, if we decide to go for 1st class interrail tickets; does anyone know if the standard supplement cost (~€140) get reduced as we are paying a 1st class ticket, or are all supplements the same price? Also final thought, is the supplement per person, I'm guessing so, therefore sleeper would be almost €300 for the two of us! Is that correct?  Thanks in advance for all your help 👍❤️

 Hallo, i need help. First I had problems to activate my pass. And I get support after one week.Then we had an sickness, I should send an notification of illness, then the support wanted to extend my pass. But nothing happend.The pass for three month cost 1200 € first class, I bought the most expensive pass, but there is no good support.You have cost on top, for seat reservation, actually these reservations are the tickets not your pass. So interrail is an discount for tickets and not a ticket. That they said in Spain and in France. The seat reservation are close to the actual price of a normal ticket in Portugal. The application doesn’t work well. The train strikes. It takes ages to get a solution from you. I thought your company is there for 50 years. My experience with interrail is more like with an start up. I don’t get it, everytime when I ask for something, the system does not allow this, it’s your company I thought.

I can’t figure our how to book the Bernina Express using the App or the website. We are going from Zurich to Milan and we want to use the Bernina Express as part of that travel. When I put this in using the App I get all the various trains that go from Zurich to Milan. I then tried looking based on each segment i.e.,, Zurich to Chur; Chur to Tirano; and Tirano to Milan. However when I look at Chur to Tirano (the Bernina Express route) I get various train options and I don’t know which one is the Bernina Express. Any help would be appreciated.

Hi everyone, we would to go to Paris this summer by train and go around the north of France. We saw that from Lille to Strasburg we need two trains to arrive at the destination. Are we wondering with a global pass with 5 days within one month when we’ll move from Lille to Strasburg and we need to change trains we don’t have a problem if a change trains on the same day, right?With the global pass,  can we move to a different town not only in one, is right?We need to consider the day and not change trains.For you, is simple to check a reservation on the train to France in August? Thanks  

I can’t find a way to log in or out in my app. Thx

Hi there,I am travelling from Nice to Milan. Eurail requires that I book a seat reservation for the second part of the journey (Ventimiglia to Milan) but not for the first part of the journey (Nice to Ventimiglia). Does that mean that I will have to book my own ticket for that or can we just hop on the train without a ticket?(I have attached photos for reference) 

Bonjour, Je tiens d'abord à vous remercier pour les précédentes réponses reçues.Je voudrais juste faire un récapitulatif de ce que j'ai compris sur le fonctionnement du pass interrail histoire de ne pas recevoir d'amendes bêtement.J'habite à Grenoble et j'ai reçu le pass gratuit pour aller en Allemagne pendant une semaine. 1. Concernant le fonctionnement du pass, si j'ai bien compris, il faut juste aller sur l'application Rail planner, lier le pass reçu, créer un voyage, et y lier les trajets de train que l'on va effectuer. Lors du trajet, on doit juste montrer notre pass au contrôleur.Pour aller à Berlin, il faut passer par Pari, il faut payer des frais de réservation TGV de 12 € (ou 10€ en gare).2. Si je passe par la gare, il faut que j'aille au guichet pour demander une réservation liée à mon pass. Ils me passent un billet ou c'est lié au pass directement ? (Je dois juste enregistrer le train sur Rail planner)3. Si je passe

I will go to Copenhagen from Hamburg at 25th July, but there is no direct train. I have heard that there are five direct train in summer season, but only 23rd July to 30th July don't have any direct train, it seems that we need to change trains for twice and it will takes 6.5h… What's happen?

Hi,I would like to reserve a sleeper cabin for two on the NightJet on Sunday Oct 15 between Hamburg and Innsbruck. But it is only possible to make seat reservations. Does anybody kniw why?Ingrid/Sweden