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11746 Topics

L
LaurbergsenRail rookie
asked in Eurail & Interrail Passes

Conductor wrote on our pass

Hi,We are currently on a train to Budapest, and the conductor just checked our tickets. We have a paper ticket, but use the app to log our travels. The conductor hardly spoke english, and didn't understand that we used the app to do it.When she looked at our tickets she wrote the destination and date just under our QR code on the pass itself and not on the table in the pass cover. Will this be a problem later on seeing as we now have text on our pass for later inspections?

3
L
1 year ago
Breana Wallace
Breana WallaceNew aboard
asked in Train connections & reservations

Eurostar timetables are wrong and there is no availability at all...is this normal or a glitch?

Hey everyone, I read a bit about the time tables being off, got it. I’m trying to book the Eurostar from London to Paris and literally every single one is the wrong time.  My concern is that I’m trying to book my ticket, and every single train on that day has the error message where you’d normally see the price for a reservation. On top of that, every single train with Eurostar for the next month from London to Paris is showing no availability.  Does this seem like something wrong with the system, or is it standard to need to book further in advance to get anything? I also checked the b website people have been mentioning and I can’t even get the routes to show up… Thanks! 

2
A
Railly clever
1 year ago
Set username
Set usernameRail rookie
asked in Eurail & Interrail Passes

I have confirmation email but, this pass number dousn't works at sncb.

I have confirmation email but, this 5 digit pass number dousn't works at sncb online.

5
N
Railmaster
2 years ago
Sylvia Spierts
Sylvia SpiertsNew aboard
asked in Train connections & reservations

Seat reservation Barcelona-Paris. I need an e-ticket instead of a paper ticket send by mail

I need one seat reservation for the train from Barcelona to Paris for my son on august 23rd. In this eurail apps I can only order a paper version. but that needs to much time to get here. How can I change this or gat an e-ticket reservation. can I phone someone to help me?

1
Angelo
Railmaster
1 year ago
J
Joe BloggsRight on track
asked in Train connections & reservations

sleeper italy

Struggling to book a 2 bed sleeper on Milan to Palermo train on 19th Feb.I have interrail pass along with my wife but cannot seem to reserve 2 bed sleeper at local Italian station only a couchette for 4 people which we don't want.Can see that 2 bed sleeper are available on 19th when I make ticket enquiry but cannot get these ticket reservation at station .Can you advise me if I can book 2 bed berth via you and if so how or how to resolve this at the Italian station.Thank you in anticipation,Frank Teague  

8
J
1 year ago
W
WhiteKnightRail rookie
asked in Eurail & Interrail Passes

Are intracity busses included in the ticket?

With an Interrail pass I’m usually arriving at a train station and need to continue my travel by local bus to arrive at my final destination.Is such public regular nearby transportation included with the Interrail pass?

2
Angelo
Railmaster
1 year ago
Sergio de Maya
Keeps calm and carries on
Sergio de MayaKeeps calm and carries on
asked in Train connections & reservations

Reservations

Hi, I have a question related to ticket reservations. We want to go from Barcelona to Paris by TGV, and then from Paris to Mannheim in ICE, all in august. When I try to make the reservations the interrail app says "You can book this trip 90 days in advance". And it does'nt show any way to make the reservation. So I understand that I can not book the tickets until first of may, right? I have received an email from Interrail web insisted me on make the reservation that now I'm worried about running out of reserves. But I guess I have to wait until may, is that correct?

9
T
Full steam ahead
1 year ago
R
RUTHyNew aboard
asked in Eurail & Interrail Passes

Log in

Hi How to change my username? Coz, i used only my name not my email add.but when i tried to log in in the website to buy a seat reservation, i cant log in coz my username is not right. Please help.thanks

11
T
Full steam ahead
10 months ago
A
AnushaRail rookie
asked in Eurail & Interrail Passes

Change in country of residence

Hello, Is it possible to change the country of residence if the pass has already been bought and activated OR if the pass has been bought but not yet activated? Currently, I live in Belgium but my country of residence will change from July/August. Since, the country of residence change dates are not yet clear to me, I want to accordingly buy or activate the pass. Thanks!Regards, Anusha

2
M
Full steam ahead
1 year ago
Meike1456
Meike1456New aboard
asked in Eurail & Interrail Passes

Is the trip from my home country part of my travel days or is it free of charge? (or something different...)

I am going to travel this summer and was wondering if an outbound and inbound trip count as travel days. I have booked the 7 travel days in 1 month pass. Does that mean that after the trip from home to my first destination I still have 7 travel days left, or just 6 travel days? thanks! Meike

1
R
Railmaster
1 year ago
Pedro Maia
Pedro MaiaNew aboard
asked in Eurail & Interrail Passes

DiscoverEU pass

Ok

1
Angelo
Railmaster
1 year ago
R
Rachel Garside-JonesRight on track
asked in Eurail & Interrail Passes

travelling from Oslo to London

Hi Hope to travel by interrail from London-Stockholm- Oslo- Bergen this Summer. Has anyone any experience of this journey? Is a potential option to travel back via ferry Oslo to Kiel in Germany and is there an interrail discount for the ferry? Thank you! Diolch!

2
A
Railly clever
1 year ago
ChuckvB
ChuckvBRail rookie
asked in Train connections & reservations

How to secure Night train reservation from Vienna to Berlin with Eurail rates

I bought a first class global Europass and want to take the NJ 455 train from Vienna to Berlin. But it seems like the system wants me to buy another ticket at $154 each for the three person sleeper or is that just the reservation fee for a sleeper? When I go to OBB it makes no mention that I’m buying a Reservation and not a new ticket. Where can I get English help with the reservation?

4
Angelo
Railmaster
1 year ago
O
Ophe-RRight on track
asked in Train connections & reservations

Reservation problem mobile pass - can only receive it in paper format and not on my phone.

Hello,I bought a mobile pass. I would like to make my first reservation for Paris - Barcelona. However, when I try to reserve a seat, I have no choice but to receive my ticket in "paper format" which will be sent to my home address at a cost of 9€. I don’t understand why ? I chose the mobile pass to have the tickets directly on my phone...Thanks in advance!  Bonjour, J’ai acheté un pass mobile. Je souhaite faire ma première réservation pour le trajet Paris - Barcelone. Cependant, lorsque j’essaie de réserver un siège, je n’ai pas d’autre choix que de recevoir mon ticket en “format papier” qui sera envoyé à mon domicile au coût de 9€. Je ne comprends pas pourquoi ? Merci d’avance!

2
M
Full steam ahead
1 year ago
D
DeanAJRight on track
posted in Train connections & reservations

Poland - domestic reservations

I am looking to book Interrail reservations on Polish domestic trains, within the 30 day window and via the PKP Intercity website, but the Interrail option in the discount drop-down list is missing. What am I doing wrong? Thank you in anticipation.

8
D
1 year ago
S
SoWellRail rookie
asked in Train connections & reservations

Can't buy Plovdiv Halkali reservation in plovdiv

Hi everyone :)I've been to plovdiv's train station office to buy a reservation for the Sofia Istanbul express night train (which stops in plovdiv) but there they told me they couldn't sell reservations because of an informatic issue in there system.From what I've read online and especially on this forum, there is no way of getting a reservation online. If you know otherwise I'd love to know!What they seem to tell me to do is to get on the train and buy a reservation on board. At least that's what I understood because I don't speak bulgarian and they didn't really speak English.That makes me a little worried to do so, especially in the case where there's no more available couchettes on the train. So I was wondering if anyone had already done this, or if you could think of any another way to get a reservation  Thanks in advance!Sohel 

4
C
Full steam ahead
1 year ago
E
Keeps calm and carries on
Elbows and CrumbsKeeps calm and carries on
asked in Train connections & reservations

no reservations available

My Son is joining us on a trip , he's just started a new job and has to change the dates he travels back , the journey is from Colmar to Carmarthen on December 28th & we  can't find any available reservations or on the 27th & 29th ,  & he can't afford to pay for a full price eurostar ticket,  any other suggestions? 

16
E
Keeps calm and carries on
1 year ago
Rachel Warren
Rachel WarrenRail rookie
posted in Train connections & reservations

Night trains Nice/Marseille - Paris - no results

Hello,I am a first time interrailer with a young family and we are keen to do a night train. We are travelling in October and are looking at the night train between Nice (or Marseille) going to Paris on Wednesday 22nd October but I only seem to get results for the Thursday. Do they only run on certain days? 

2
M
Full steam ahead
1 year ago
Sandra Köktas
Sandra KöktasNew aboard
asked in Travelling by train

Travelling with kids

Hi,  is anyone travelling with kids? I am planning to do one European country each year with my three kids age 7, 9 and 12 now. I wonder if it would be too much for them? Any tips on how to plan a trip with kids are very much appreciated. Thank you.

1
Z
Railly clever
10 months ago
Yag Mur
Yag MurNew aboard
asked in Eurail & Interrail Passes

Wrong country of residence: It needs to be changed

Dear Interrail team,Some weeks ago I booked an Interrail 3-month pass via your website during the "50 years" promo. Unfortunately, I made a mistake while filling out the form and booked the pass with the wrong country of residence. I am from Turkey and my permanent residence is in Turkey too. When booking the pass I chose Germany by mistake. Could you please change my country to Turkey as soon as possible? I want to use my ticket in a few days. I can also send you my passport information if needed.Thanks a lot already!Best, Yağmur

2
N
Railmaster
1 year ago
J
Jana KernNew aboard
asked in Train connections & reservations

Problem with seat reservation

Hello,we would like to drive from Paris to Barcelona on the 3th august 2022 but we cant make a seat reservation. It said that it would not arrive on time.What can we do? 

2
Hektor
Keeps calm and carries on
1 year ago
Chayanan
ChayananRight on track
asked in Eurail & Interrail Passes

Reservation is required but full, is QR ticket enough?

Hi I have already receive qr code ticket but it asked me to reserve seat. However I just check today there is no seat left to book.  does my QR code ticket still valid. Or I cannot use this qr ticket as I didn’t book seat beforehand. 

5
A
Railly clever
1 year ago
O
Orangebot1Rail rookie
asked in Eurail & Interrail Passes

Inbound and outbound days

So I know how the inbound and outbound days work this is just a question about the rules. My question is does the return day have to end in my hometown.Say I live in Southampton  UK (I don't) would it be possible to end my trip somewhere else in the UK which is not where I live as long as it keeps within the rules and in the outbound) inbound days. For example on the last day I go from Paris to Manchester instead of Paris to Southampton. Or do you have to go to your town of residence 

5
M
Full steam ahead
1 year ago
Andrea Perez
Andrea PerezNew aboard
asked in Eurail & Interrail Passes

Inbound/outbound lost due to problems with DB journey

Hi, I would like to report a problem. I was supposed to travel to Sweden form Frankfurt with my Interrail pass. The ticket was already activated and that the inbound/outbound function. Due to problems with the DB I wasn’t able to make my trip and I lost both my outbound and inbound tickets. Could you help me with this ? It’s my first time getting Interrail, lost a lot of money in hotels and stuff and wasn’t able to get a refund in my seat reservations. I’m not asking for a refund I just want my inbound/outbound pass available since I haven’t used any. I’ve tried everything to get in touch with costumer service from Interrail and still have no answers. 

2
M
Full steam ahead
1 year ago
PaulCam03
PaulCam03Right on track
asked in Eurail & Interrail Passes

Pass transfer to new device

I have attempted to contact your customer service six times.I will be contacting PayPal to cancel this service since your team remain unresponsive to my polite and correct requests. I made a purchase and was issued a mobile pass which I installed on my phone.My phone was stolen while I was traveling in an Asian country.I now have a new device. I have filled in forms, sent emails, asked and asked and asked for support to have the old pass cancelled and a new one issued.I have provided all the credentials and many days notice.I need to travel now.I don't want to hear from the "bot". Obviously Zendesk is not assigning my request to anyone... "Two days", "very busy" are now unconvincing excuses.I need Eurail to help me OR cancel my pass and issue a refund.

8
PaulCam03
1 year ago
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