- - Knowledge base
Groups
Help Center

Community
Get ready to travel

Get ready to travel

To ask all about our Passes, reservations & more

10940 Topics

Recently active

Most replies Most views Newest first

MoniqRail rookie

posted in Train connections & reservations

Oslo Trondheim line problem

Hi! I'm planning my journey in Norway for March.My idea is to do:Oslo ->Trondheim in a travel day, and eventually catch the Trondheim ->Bodoe at 23.05Then few days later : Trondheim ->Oslo in a travel dayDue to the collapse of the bridge on the route between Oslo and Trondheim scheduling the travel from one city to another has become difficult. The only solution suggested by the rail planner is to spend the night in Ringebu, but watching the time-schedule on the SJ website opened other possibilities.On the way to go traveling Saturday or Sunday:Oslo ->Faavang ..substitutive bus Faavang->Ringebu ... Ringebu -> Trondheim (I don't know if the bus travel is covered by interrail in this case)Taking the only daily train passing Oslo ->Trondheim passing from Roeros with a high-risk arrival at 22.27Returning in Thursday:Ringebu -> Trondheim ..sostitutive bus Ringebu-> Faavang ... Oslo ->FaavangGive Up and buy a ticket bus...Unfortunately, some trains require boo

7 days ago

eurotiger1972Rail rookie

asked in Train connections & reservations

Train Reservation SCNF: How to change or reimburse

Hello,I have bought a train reservation from Stuttgart to Paris. The ticket says:Valid Eurail Pass or InterRail Pass must be presented. Ticket can be exchanged orrefunded free of charge before departure. From 30 minutes prior to departure,tickets can be exchanged up to two times (for the same day and the same journey),and are non-refundable after the first exchangThe question is now how can I proceed with the reimbursement (or change) of the ticket?Thank you!

7 days ago

ssaibalRight on track

asked in Eurail & Interrail Passes

Seat reservation on Eurocity train from Zurich HB to Milano Centrale - complicated process for non-European credit card

I was trying to book a reservation using our Eurail Global Flexi First Class passes. And here is what I tried in sequence:On the SBB app, it shows the route and the train I want, but the booking fails when I select “Reservation only”. Called SBB call center and the agent said that the app/website doesn’t support purchasing “reservation only”. She can help me with that. After the laborious process of giving our names, DOB, credit card details, with seat selection that she was able to, the payment failed twice - both for Visa and Amex cards. The agent said that she has seen this issue with “non-European credit cards”. So I went back to the excellent “Seat 61” website and the advice there was to use OBB or Interrail. Tried Interrail, but here it asks for the “place and country of birth”. I just don’t understand the relevance of such info and the price was Euro 13 per passenger plus a service fee. And no way to select specific seats (like window seats facing each other). Tried the OBB app

8 days ago

mikeduckettRight on track

asked in Eurail & Interrail Passes

Paper Interrail Pass - where is the pass number / number invalid......??

Hello - I have an Interrail Paper Pass - I’m trying to book Eurostar - via b-europe.com - I have got all the way to the end but keep getting invalid Passholder Number. Where is the Pass number on the current paper pass please? (on b-europe it says its top right of the pass - but this shows my passport number - 9 characters // on the paper pass on the bottom left is a Stock number 080xxx74 - 8 characters plus on the back of the pass there is E 8077974) - all options seem to say Invalid Passnumber.Can someone help please?Thanks

8 days ago

Keyu ZhouKeeps calm and carries on

asked in Eurail & Interrail Passes

通票选择

我是中国护照，居住瑞士有居留卡。想购买10日全球通票。1 我是不是在eurail 和interrail eurial都可以选购？2 在 eurail 上购买是不是不受欧旅出入境的限制了？3 我的旅程出发地是瑞士。我的首次出境旅程(法国）,用票次数5日，剩余的5日票后续安排二次出境旅程或仅在瑞士境内旅游，我的通票是否可以这样去使用？请帮我做一个合理的选择。先表感谢

8 days ago

Keyu ZhouKeeps calm and carries on

asked in Train connections & reservations

座位预定

我到法国旅行，在哪里可以准确确认高铁的座位预定的状态和价格信息。想对应的程序和网站有哪些？

8 days ago

lea.mgntNew aboard

asked in Eurail & Interrail Passes

Round trip - is it mandatory?

Do I have to use the round trip? Instead, can I start using the pass once I've arrived at the first destination ? (so if the round trip is by plane)Other information : I have a flexible global pass and I'm coming from France.

8 days ago

Bianca GomezNew aboard

posted in Eurail & Interrail Passes

Itinerary Spain, Switzerland.

Hi there! I will be traveling to Spain, Italy, and Switzerland in the Spring. When in Switzerland, we plan on visiting Interlaken, Grindelwald, possibly Luaterbrunnen, Zurich, and maybe Bern if we have time before we go to Spain. I believe there are no trains through Eurail that take you to Grindelwald or Lauterbrunnen so a separate pass/ ticket has to be purchased, but since we would have the Eurail pass, we get a discount. Does traveling to these other cities that are not included count as a travel day since we are using our discount? I would assume they dont but just want to make sure before purchasing my pass.I am wondering the same thing for Spain. We will be traveling to Valencia, Seville, Madrid, and Caceres. On the map I see that “other lines” go to Caceres but since I cannot add this city to my itinerary through Eurail, I do not believe that Eurail trains go to that location. I’d like to confirm that traveling to these cities won’t cost me an extra travel day and also how woul

8 days ago

rebeccacNew aboard

asked in Train connections & reservations

can‘t find the track for trains in italy

Hi everyone, I will be travelling in Italy in December and now I am looking for the specification for the tracks of a the trains of my connections. I can‘t find any information on the tracks, not in the railplanner app, in the trainitalia app or in the DB app. I can‘t find them either for todays connections. Example: IC730 from Palermo to Messina, 04/12/2023, 10:15 h. Can someone help me finding some information online about the track of the trains in italy? I think it will be quite helpful to know the right track in advance if you have a short time to change trains. Thank you!

9 days ago

firlandsfarmKeeps calm and carries on

asked in Eurail & Interrail Passes

Validity of Black Friday 10 days in 2 months pass

Hi, I would just like confirmation that if I activate this pass on 01/06/2024 then I can travel for 10 days before 31/07/2024, yes?

9 days ago

OrgelmannRail rookie

asked in Eurail & Interrail Passes

One global pass - many countries?

Hellocan I use one global pass to visit two of three country’s ? except entry The country. I shall be thankful for Any advice all the best Martin.

9 days ago

Furqan AzamRight on track

asked in Eurail & Interrail Passes

Eurail pass validity

if i the validity of my Eurail pass is until 22 December and I board a train that departs at 20:00 on 22 December, which is due to arrive at my destination at 03:00 AM (next day on 23 December), can i still travel on Eurail pass or i need to buy a separate ticket for the last journey?

9 days ago

Furqan AzamRight on track

asked in Eurail & Interrail Passes

Global Eurail Pass

Hi, I was checking the prices for the global pass and one country pass and there is quite a big difference. I want to travel to Germany from Belgium (my country of residence). I hold a non-european passport but i have a valid residence permit of Begium. In the details of Global pass it is mentioned that you can only buy it if you are living outside Europe…. Do you think I can get this global pass and use my non-European passport as ID???? Even though my plan is to visit Germany for max of 5 days but the price of one country pass is exactly the same (but fewer days), I have attached the screenshot here for your reference… It would be nice if i can get some practical suggestions in this regard… (preferably today as sale will end tonight😉 :)) One country pass :

9 days ago

pauljmeehanRail rookie

asked in Eurail & Interrail Passes

INOUI train from Paris to Strasbourg - Reservations

HiI have 3 1st class interrail passes and wish to book a direct INOUI train from Paris to Strasbourg for March 2024.Is the seat reservation/fare really 20 euros per person ? ie a total of 60 euros for this single trip for 3 passengers?

9 days ago

Abdelrahman AhmedKeeps calm and carries on

asked in Eurail & Interrail Passes

Seat reservation from Paris to Strasbourg 23rd of Dec 2023

Dears I can't find any seat reservation from paris to strasbourg 23rd of DecThe trains without seat reservation takes 5 hours to strasbourg I've 1st class pass What can I do

9 days ago

camariquitoRight on track

asked in Travelling by train

Reimbursement for extra costs due to train cancellations

As an Interrail traveller, are I entitled to reimbursement of costs if a train is cancelled for a reserved train? On our last Interrail journey, this happened to us twice due to strikes in France and Germany. In France we were not informed in advance and only found out on the train that the train was not travelling to Barcelona but only to Perpignan (the strike was regional only there). To avoid getting stranded in Perpignan in the evening, we took the Flixbus to Barcelona. Afterwards, I applied to SNCF for compensation for the cost of the Flixbus plus the taxi in Barcelona (it was 2am on arrival instead of the planned 9.30pm), but both my electronic and paper mail requests were ignored. As a customer, I find this very unsatisfactory as we paid for the Interrail ticket as well as for the expensive seat reservation on the TGV (36€ per person). It worked better with Deutsche Bahn. The situation was similar, but at least they gave us a voucher for the amount of the extra costs.As the trav

9 days ago

CHallidayNew aboard

asked in Eurail & Interrail Passes

RicojazzKeeps calm and carries on

asked in Eurail & Interrail Passes

Missed out on promo pass and I am quite annoyed

Hello, I purchased a 15 days in 2 months pass on November 12th, 2023, paying the full price of 518 Euros. I used it on the 12th and then not again until a week later.Three days later the same pass went on sale with a 25% discount, 389 Euros. At that point, having used one day of travel, I could no longer cancel the pass or claim anything.To say that I am annoyed doesn’t begin to describe what I am thinking. I feel that I have been completely deceived. A sale of these proportions should be announced quite a bit in advance. Doing it this way is discriminatory, and against all rules of common sense.Very disappointed at how Interrail handles all this.

9 days ago

Marcos1217666New aboard

asked in Eurail & Interrail Passes

What should I do when my validity period has been accidentally activated but I don't want to use it?

I am planning to travel and use my pass from the 25th of December to the 27th of December. But today when I checked my phone I was surprised to find that my pass has been activated and the Validity period is from 25th Nov to 24th Dec. I'm devastated and can't deactivate. what should I do in this situation to avoid losing my 200 euros? Also, I did not use any of the travel days.

10 days ago

ZendwichRail rookie

asked in Eurail & Interrail Passes

Passes ordered with sign in via Facebook. Can't log in to account

I got Eurail passes, but when i ordered them I signed in through facebook, I didn’t create a Eurail account. Now I am trying to activate those passes but when I try to log into my Eurail account and I press log in through facebook, it just sends me back to the Eurail log in page. What can I do?

10 days ago

Riccardo PanunzioNew aboard

asked in Eurail & Interrail Passes

Great Britain Pass from Italy

I live in Italy and wish to buy a Great Britain Pass (3 or 4 days). Does the Pass include travel from Italy (1 inbound and 1 outbound) as per Global Pass?

10 days ago

ssaibalRight on track

asked in Eurail & Interrail Passes

Now that I have made reservations on OBB mobile app, how do I link them to my Eurail Flexi Global Passes (not activated as yet)

I have done the following so far:On the Rail Planner mobile app, I created two identical trips (one each for me and my wife) Created each segment of travel as individual “journeys” and then linked them under these two trips Made one reservation on the OBB mobile app (didn’t realize I should have mentioned that I have the Global pass under discounts section) and so I was charged 13 Euros per head - fees towards my education, I guess! After understanding it a bit better with the help of others on this forum, I made two other reservations on the OBB mobile app using the Eurail Global Pass (first class) and wasn’t charged any reservation fees.What’s the next step?How do I let my Flexi global passes know that I have used up 2 of the 7 days of travel? How do I link this information? When should I activate the pass? Can I activate the passes online or do I need to visit a train station? I will be in Paris a month before the first travel date and if I have to activate it, can I do it at one o

10 days ago

mikeduckettRight on track

asked in Train connections & reservations

2 weeks in Italy (from UK) - reservation q's

UK to Italy in May (3 weeks) - I'm looking at an Interrail pass (-25% sale) - and booking London - Paris (booking asap) then to Zurich (probably the same day) and onto Bologna, etc - and 2 weeks around Italy with flexible itinerary. Probably spending 1 or 2 days in each place bfore moving on.I'm new to Interrail (not trains though!) - am I right in thinking we should be ok getting seat reservations (where needed) on the fast trains - say a day ahead? Ie book the next leg a day or 2 before travel.Any other advice re Italy appreciated.MikeLikeCommentSend

10 days ago

Page 3 / 438

Not finding what you're looking for?

Don't be shy and let us know about your challenge.

Ask your question here!

Terms and Conditions & Privacy Policy Cookie settings

Sign up

Already have an account? Login

Social Login

Username *

E-mail address *

Date of birth (not visible to other users)

(Private)

Only you and moderators can see this information

Country *

A bit about yourself

Destinations visited (with CTRL you select several)

Favourite destination (with CTRL you select several)

Password *

I accept the Terms & Conditions + Privacy Policy of Eurail & Interrail and confirm that I am aged 16 years or older.

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Social Login

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.