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724 Topics

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Anna-Kaisa MustapartaNew aboard

posted in Ask a question

Ferry time-tables

We would like to take a ferry from Savona to Barcelona. Can we find the time table and cabin prices (the ferry takes 17 hours) in the rail planner?

1 month ago

Gian LucaRail rookie

asked in Ask a question

Sharon61Rail rookie

asked in Ask a question

Travelling from Australia

Hi,I would be grateful is someone could please verify if the EURail pass is valid on travel, through Spain, Portugal and the UK and Scotland, in September/October 2023, I am hearing in Australia that it’s not valid in the UK and Scotland due to "Brexit”. We are staying in Birmingham and will need to travel to Scotland by Train, then flying to Dublin, is this better than flying we have luggage 23 kg, Where do we catch the train from in Birmingham and what train is the fastest to ScotlandWe hope to get a EURail pass and use the trains.Any help we would be greatful. Kind regardsSharon

1 month ago

Ian JooNew aboard

asked in Ask a question

Misgendered passenger

When booking the tickets for our family trip in Italy, I erroneously entered my stepfather’s information as Ms. and not Mr. Would this be a concern, or is it not a big deal?

1 month ago

John McKRight on track

asked in Ask a question

Outbound / Inbound travel

Hi, just trying to clarify how outbound / inbound travel can be used. From UK, would I be allowed to travel from Edinburgh to London and then eurostar to Paris, as my outbound journey if all in one day, or only the Eurostar leg? And if I did either of these and no more travel that day, does it count as one of my (probably 7) travel days? Thanks!

1 month ago

BiggiKeeps calm and carries on

asked in Ask a question

Don't get the support

Has also Someone a problem to reach the support by mail, there is no one really answering.

1 month ago

BellaRail rookie

asked in Ask a question

Pass Expired

My interrail pass expired like 3 days ago and I did not get the chance to activate it (because I didn’t event knew that I had to do that). I tried to reach costumer support and they did not try to help me. If there’s anyone who had the same problem and has a solution please let me know. Please don’t answer if you did not have the same problem.

1 month ago

BethPorter39New aboard

asked in Ask a question

Riga to Poland

Hi, I’m currently in Riga and am looking to get to Poland. I don’t really plan to stop in Lithuania. I’ve tried to plan my journey on the app but no stations appear. As far as I’m aware, some stations for the Baltics aren’t available so I would need to add manually. However, when I have googled routes the only options that come up are via buses. I’d obviously like to make the most of my pass if possible so would rather a train. Does anyone know if it is even possible to get to Poland via train from Riga and if so how? Also, would it be included on my pass (I have a continuous global pass)? Thanks in advance ☺️

1 month ago

Linda OpitzRail rookie

asked in Ask a question

Eurorail Paris to Bern

Can you advise me on how to use my Eurorail Pass for a trip from Paris to Bern.Do we need to make a reservation? Can we make the reservation the day before? What would be the best route? Thank you

1 month ago

mh2024Right on track

asked in Ask a question

Inbound/Outbound from the UK

I have a Global Pass and have already used it to travel to Amsterdam and now going to Germany and Italy in a few weeks but on the app its says the outbound/inbound 2/2.I am based in the UK so taking the Eurostar to Paris and then onwards.Thing is I have already got and paid for seat reservations for my Germany and Italy trips including the Eurostar legsI contacted customer services and they said I can still travel within Germany and Italy with my Global Pass but my Eurostar journeys won’t be allowed (even though I have printed tickets for them)Can I still used my Eurostar tickets as buying brand new ones directly with Eurostar is between £150-200 for the dates selected for my Germany and Italy trip.

1 month ago

ReannaRight on track

asked in Ask a question

Ljubljana to Zagreb Glavni Kolodvor

Hello everyone, we’re looking to book a train on the 21st of April from Ljubljana to Zagreb. On the rail planner app there is a direct train available at 8:30am although I don’t know where to book a seat reservation. I’ve looked on the seat reservation section of the community page and then tried to book through the OBB app but the only train showing up on the OBB app for 8:30 isn’t direct. Can anyone give me any guidance on where to book seat reservations as on the app it says it’s required or is a seat reservation even needed?! thank you guys for your help!

1 month ago

Alberto PucciniNew aboard

posted in Ask a question

Luggage conditions

Is there a limit re luggage? Can I travel with a bike in a bike bag?

1 month ago

Devon SeamoorRight on track

posted in Ask a question

Puzzle about choice of pass

Hello, while presenting my journey from Utrecht NL to Lissabon Portugal, searching for the best Interrail Pass, a 1 country 3 days pass (1 month) was recommended for 89 euro. I'm not traveling in 1 country, but through 5 countries (including NL). Can someone clarify this for me, please?

1 month ago

Sherly RuizKeeps calm and carries on

asked in Ask a question

What does it mean if it says “supplement required?” when trying to reserve a seat?Thank you

1 month ago

Franziska Self FiskenRail rookie

asked in Ask a question

How to book a couchette or sleeper - Greece, Italy, Turkey

How do you book a sleeper or couchette in Italy, Greece or Turkey?

1 month ago

Susanne DahlmanRail rookie

asked in Ask a question

Where in Rail Planner do you delete a journey?

Where i Rail Planner do you delete a journey?

1 month ago

Iresha ReggianiNew aboard

asked in Ask a question

Pass interrail - Inbound/outbound from Italy

vorremmo fare il nostro interrail passando per Parigi, Amsterdam, Berlino, Cracovia e Praga. Partiamo dall’Italia, vorrei sapere se con il pass di viaggio di 5 giorni, devo contare l’uscita e il rientro già come giorni di viaggio, quindi me ne rimarrebbero solo 3.Grazie mille a chi può aiutarmi

1 month ago

Federico CozzolinoNew aboard

asked in Ask a question

Interrail Greek Island pass

Hello, we are three people interested in a trip to the Greek islands with Interrail. Our idea was to leave directly from Athena and then go to Paros and spend the night there. From Pros we would then move to Santorini where we will spend two nights. From Santorini then activate Naxo where spending only one night. From Naxo then move to Mykonos where we will spend two nights and then return to Athens, where we have the plane to return to Italy. What type of pass do you recommend?

1 month ago

Sally ZachariasRail rookie

asked in Ask a question

we don't see valid travellers

I received my confirmation email with pass number but when I try to reserve a seat I get “we don't see any valid travellers attached to trip” & when I try to enter my pass number & surname from email I get “these details don't match” even though I'm sure I entered the right Pass number and name from the email… any tips or is this one for customer services?

1 month ago

Trishit ThakurRail rookie

asked in Ask a question

Unable to reserve seats from Amsterdam - Paris

Hey!I am trying to reserve a seat from Amsterdam - Paris (Train: Thalys) for Sunday but it shows it to be “train fully booked” on the eurail website and whenever I try to use the interrail pass. However, on the apps like SNCB and SNCF I am still able to buy tickets for the same journey. Is this possible?

1 month ago

Kathleen CheeNew aboard

asked in Ask a question

Seat Reservation issue from CDG Airport to Strasbourg

Hi, I need help to make a reservation on Eurail App. I have purchased the Aurail Pass (France) for me to travel from CDG Airport to Strasbourg on 18th April. I have added the trip on My Pass in Eurail but i am struggling to reserved the seat and quite nervous that i can’t board the train on 18th April 8:50am.I was trying on reservation but it show me on below message and i cant call thru the said number : Can anyone please assist and guide me on this ? Thank you in advanced.

1 month ago

Dani SchumannRail rookie

asked in Ask a question

Pass as a gift

Hi, i want the pass as a gift for my son . So what's the best thing to do ? I think it's a little bit difficult. For the paper pass in need a date for the start. And whats the best way to purchase a mobile pass as a gift ?

1 month ago

Tobias ZapateroRail rookie

asked in Ask a question

Does the Inbound/outbound rule apply to the Eurail pass too?

A friend of mine is from Namibia, so she needs a Eurail and not an interrail pass - does the inbound / outbound rule apply there as well? Technically, she doesn't have a country of residence in the EU.can she travel several times in and out of the same country (e.g. UK or Belgium)?

1 month ago

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