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12391 Topics
Huyen
HuyenNew aboard
asked in Eurail & Interrail Passes
buy ticket

can anyone help me tell me why when i have purchased and paid for my ticket i am still not receiving my ticket as the web informed me.  I bought a 5 days 1 month global last night ticket for one senior and one adult and the e-ticket in 1st class

472
Huyen
2 years ago
Svea
SveaRail rookie
asked in Eurail & Interrail Passes
Outbound journey in Sweden

Hej,we live in the north-west of Sweden and would like to travel to Germany (via Denmark). Due to the fact that we have a small kid (its a long trip) and also because we have friends in Malmö, we would like to stop there for one night before crossing the border to Denmark. Could we use the outbound journey to travel from Umeå to Malmö? We would then continue our trip next day, by paying the train from Malmö to Copenhagen extra and then continue with the interrail pass afterwards. Or do we have to cross the border during our outbound journey?Thanks Svea

1997
Camilo.
2 years ago
A
AndrewJanineRail rookie
asked in Travelling by train
Boarding a train without reservation being required

Hi just wondering if you have a trip on one day with  multiple train changes and only some sections of that trip require a seat reservation my question is - do you just hope that there are seats on the trains for the other sections that don’t require seat reservations? Thanks for your help.

2274
Y
Full steam ahead
2 years ago
G
GG123Rail rookie
asked in Train connections & reservations
Train connection in Germany with Thalys

Hello everybody,I have a question about a connection from Essen HBF (my home country is Germany) to Brussels Midi with the Thalys. Can I travel with the Thalys in my home country without buying an extra ticket, because Thalys is not a german railway company? Bye

895
G
2 years ago
J
Jim1968Rail rookie
asked in Train connections & reservations
Ukrainian travelling from UK?

A family of us are travelling from the UK to Belgium on interrail passes. We have a Ukrainian girl travelling with us and she only has a Ukrainian passport. How do we do the outward and inward journeys? The app has identified her as Ukrainian by her passport number. 

625
J
2 years ago
Mahiya Chowdhury
Mahiya ChowdhuryNew aboard
asked in Eurail & Interrail Passes
Child passes not delivered. We want to have them added to our adult pass

Hello,I have contacted customer service for over 10 days now and I have not received a response. I will be travelling to Europe and using the pass next week, so I’m really worried about when they will help fix my issue.I bought 4 adult passes, 4 youth and 2 children but once I bought them the 2 children passes were not emailed to me and I just wanted to add the 2 child passes to one of the adult passes and receive help from customer service to fix this. I need this resolved as soon as possible, as we are travelling in a group and without the child passes I will not be able to take the 2 children with us on the train rides.Thank you,Mahiya

39027
PraNor
Keeps calm and carries on
2 years ago
1
1831New aboard
asked in Train connections & reservations
nightjet private compartment

Hello: I would like to book the entire deluxe sleeper compartment for me and my husband on NJ Milan to Salzburg. We don’t want anyone else in the compartment. How can I do this? The website isn’t clear. It prompts me to book a private cabin but then tells me others may be in the compartment. Thanks for your help. Kathy

12656
1
2 years ago
Y
youjinRail rookie
asked in Train connections & reservations
The last payment window is no longer in progress.

I'd like to reserve a seat for the train from Barcelona to Paris on December 16. I'm trying to pay 10 euros because it's marked as mail delivery, but the payment is no longer processed because it's being replaced with an electronic ticket. I can't even book a seat on the train from Paris to London on December 21. This section is displayed as an electronic ticket from the beginning, but no further progress is made in the last payment window. What should I do? You try many times and try for several days, but you still fail. I look forward to your help.

643
Y
Full steam ahead
2 years ago
K
KY WongRail rookie
asked in Train connections & reservations
Seat reservation thru Eurail app

Hi,I have tried making reservations thru Eurail apps. Did and follow all the steps till checkout and submit the request. But nothing happens after that. Can anyone provide insights what could be the problem?

802
M
Full steam ahead
2 years ago
S
SaschaNew aboard
asked in Train connections & reservations
Leaving home country with 2 different trains?

Hello everyone,hope someone can help me with this question regarding an Interrail Global Pass.Is it allowed to change the train inside my homecountry? The first train would only be from one city to another city inside my country (e.g. Munich → Cologne) and the second train (e.g. Cologne → Amsterdam) will leave it.Thank you in advance!

702
M
Full steam ahead
2 years ago
Rachel Warren
Rachel WarrenRail rookie
asked in Train connections & reservations
train broke down and we misswd our connection to Nice,

Help! Our train broke down on the way to Ventimiglia and we have missed our connection to Nice - we’ve missed the last train as we are 3 hours late due to being stranded on the train. There are no busses and we are travelling with young kids.will there be any assistance with payment for a taxi? It seems the only way we can get to Nice tonight and it will be too late to try to find a hotel.

1041
R
Railmaster
2 years ago
B
bernaldezjpNew aboard
asked in Train connections & reservations
Error when Booking Seat Reservation to Munchen

When I was searching for the seat reservation, I already added the routes but when I was about to pay, something like this comes up. Now, I have booked a seat towards the destination but cannot book for a seat reservation for the train going back to Germany.  

792
A
Railly clever
2 years ago
L
Lorenzi UsaiRail rookie
asked in Train connections & reservations
Reserving on Travel.b-europe with mobile pass

Travel-b.europe offers a train that is unavailable through interrail.eu (TGVin France) however it asks for a pass cover number which I don't have as I am using a mobile pass. How can I reserve a ticket.

28516
interrailana
2 years ago
B
Keeps calm and carries on
Bradley BrownKeeps calm and carries on
asked in Train connections & reservations
Unexplained Train Transfer Time

I arrive in Frankfurt at 2234hr and have a transfer to another train which is listed as a 0hr 15m (15 minutes) transfer, meaning the train I transferred to should leave at 2249hr. However, according to the "Ticket  Booking Reservation" it says the train I transferred to will not leave until 0056hr! That is a transfer time of 2hr and 22m!QUESTIONS... 1) How is the possible? Am I missing something? 2) I have a 15day/2month Global Pass... Will this count as 2 travel days?Thank you in advance! 

954
R
Railmaster
2 years ago
Alexandra Silva Gallardo
Alexandra Silva GallardoNew aboard
posted in Eurail & Interrail Passes
Incorrect dates of birth on my interail passes (one day before)

Our dates of birth are both incorrect ,one day before the date i wrote , Who should I contact to correct this?

482
M
Full steam ahead
2 years ago
W
wanderlustrabbitRail rookie
asked in Train connections & reservations
When can I make Eurail reservations for Christmas on Sweden, Norway, Finnish rail carriers?

My daughter and I are planning a Eurail trip in mid December 2022. We are trying to travel by train from Stockholm-Oslo-Gothenburg-Copenhagen-Stockholm-Helsinki-Kiruna-Stockholm. I look everyday on the Eurail Planning App for these particular routes but it always says not available. Should I be nervous? Does anyone know when I will be able to purchase tickets and or make reservations? if I book fares on individual websites without a Eurail Pass can I apply these fares to my pass at a later date? This process is really confusing and frustrating. I could use some help on how to secure train tickets.

3004
R
Railmaster
2 years ago
W
Full steam ahead
WesperFull steam ahead
asked in Eurail & Interrail Passes
Using your pass in Serbia

Managed to use my pass on the train from Nis to Beograd- conductor scanned the pass no problem even with the journey manually added. Just tried to get the train from Beograd Centar to Novi Sad. Asked at the ticket office in Beograd, "can we use our pass on the 10am train and do we need seat reservations?". After several people in the ticket office we consulted, "we do not know. Ask on the train!". Went to the train doors and asked the lady there, she looked at our pass and the manually added train info and let us on. 10 mins later the ticket inspector comes and refuses to accept our pass and says we need a barcode. She cannot explain how or where we get one from. Anyone know what we should be doing or where we have gone wrong? Many thanks! 

54012
N
Railmaster
2 years ago
Peter Savee
Peter SaveeRail rookie
asked in Eurail & Interrail Passes
foreign passport

I was wondering if I can use a foreign passport to travel on an Interrail pass. I live in Germany, a EU Country, I wonder if it’s okay for me to use My US passport numbers in the Interrail pass or do you need a European ID for this pass?

812
A
Railly clever
2 years ago
Q
qwikatbRight on track
asked in Train connections & reservations
E-Ticket for Seat Reservation

I have a booking on EC64 from Budapest to Munich on December 6th. I am trying to make a seat reservation on the EuRail site which seems to go OK until I attempt to Checkout and I receive an ERROR, there is no explanation except it seems to want to mail me the seat reservation rather than an e-Ticket. As we will be traveling there is no place to actually send the ticket I must have an e-ticket. When I start to make the reservation it shows an e-ticket but for some reason when I go to checkout it wants to send me a paper ticket.Any ideas, or is there any way around this? I know I don’t need the reservation on this particular train but for peace of mind would like to have one. Thanks in advance.

32710
Q
2 years ago
A
Aisha RutnamNew aboard
asked in Train connections & reservations
Booking trains/ seat reservations

Hello everyone! I hope you’re well. I am a bit worried/ concerned about my EURAIL pass. I’m finding it difficult to navigate the website and would really appreciate your help to my problem. I have just bought a youth pass for the EUrail for 15 days within 2 months and have plans to travel in Austria and France in December. When I looked at booking tickets/ making seat reservations, the website said I would need to pay about 10-100 USD depending on the train and the distance but since I’d already bought a 300 USD pass, I’m confused as whether I need to buy these youth tickets in addition to my pass?  Is there another way to book the trains that my pass will cover without the additional fee? It also says above in the photo that seat reservations are required to board and am assuming I do need to pay the additional fee? Thank you!!

923
M
Full steam ahead
2 years ago
Q
qwikatbRight on track
asked in Train connections & reservations
How far in advance are train schedules published?

Is there a standard rule of how long in advance train schedules are published? On October 24th I tried  to book Paris to Munich on December 27th and it says no schedules available. Can anyone advise me if there is a predetermined lead time say 60 days in advance? Thanks in advance. 

1861
R
Railmaster
2 years ago
Mattaka
MattakaRail rookie
asked in Train connections & reservations
Cannot Book First Class on TGV Lyria

Hi all,Trying to book seat reservations for the TGV Lyria from Geneva to Paris on 1 Jan with my Eurail first class pass, but after logging in to my account, it only lets me select second class. However, I see first class as an option on the Eurail website when not logged in. Would appreciate the help in getting a first class seat reservation.

1532
Mattaka
2 years ago
Rommel Reis
Rommel ReisNew aboard
asked in Travelling by train
Phone stolen with Active Global Pass, need travel today😕.

I had my iPhone stolen unfortunately with EURAIL GLOBAL PASS active on it.  I'm on a trip today and I need to activate it on a new device. Somebody help! 😥

71417
N
Keeps calm and carries on
2 years ago
Yuki Zadaeo
Yuki ZadaeoNew aboard
asked in Eurail & Interrail Passes
Can i use interrail pass italy to travel from german to italy ?

Hi i have a question about interrail pass italy, can i use it to travel from karlsruhe hbf germany to rom italy with it ?

501
A
Full steam ahead
2 years ago
B
Keeps calm and carries on
Bill LoweKeeps calm and carries on
asked in Train connections & reservations
seat reservation

I'm sure that the answer to this has already been answered but here goes ;I reserved 2 first class seats on an Avanti West Coast train to London Euston. The seats allocated are not acceptable but the company say they cannot change them and suggest I contact rail staff on the day of travel who may be able to help.My question is this; Is there any way of selecting your seat from a seating plan akin to that on aircraft travel?

873
Y
Full steam ahead
2 years ago
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