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11749 Topics

J
Jasonstein99Rail rookie
asked in Train connections & reservations

Gatwick to St. Pancras Station Train

I am getting mixed messages online as to if we can travel Gatwick to St. Pancras with our Eurail pass.  I am travelling with my wife and two kids and really don't want to have to go Gatwick to Victoria and then try to take the tube and walk to St. Pancras.  But i’m also very disappointed if I have to pay almost 39 pounds for the 4 of us to travel direct to St. Pancras. ON the Eurail site they say Thameslink trains are included but on the App planner i can’t get it to show anything for Gatwick to St. Pancras. Any help or recent experience would be great!! Thanks, Jason  

3
C
1 year ago
Marcel Wandas
Full steam ahead
Marcel WandasFull steam ahead
asked in Train connections & reservations

SNCF paper reservation - will it arrive in time?

Hello! I'm interrailing with my wife in two weeks, we want to go from Paris to Barcelona - the connection requires a seat reservation. As I understand SNCF only offers paper reservations sent to a passenger via traditional mail. It is possible for us to be sent our reservations to an adress we're staying at in Paris. Unfortunately a booking system states that based on Interrail calculations the letter will be late for our arrival - we are staying in Paris for 3 days, 14-16 September - so two weeks from now. We don't know if we can rely on this information, since the letter should be sent within one country - from France to France. We suspect this could be some kind of a system error. Could anyone let us know if we can odrer our reservations in paper form safely? Thaks in advance!

8
A
Full steam ahead
1 year ago
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Annette68Right on track
asked in Train connections & reservations

How can I see the reservations I've made through the interrail site?

I have made a number of reservations through the Interrail website. I have the email confirmations but I would like to see a summary of all the reservations I’ve made so far within the website and, ideally, in the app itself. Is that possible, or do I have print out every reservation? Seems very 20th century if that’s the case. 🙁 Thanks for your help. It’s great knowing the community is out there. 😀

5
A
Full steam ahead
1 year ago
W
werkamorelkaRail rookie
asked in Eurail & Interrail Passes

Starting from a different place than a country of residence

Hello! My country od residence is Poland, but I am currently in Germany (where I am not a legal resident) and I was hoping to start my trip from here. Is it possible to start a trip in a different country than the one that is my country of residence? And can I choose not to use outbound or inbound trips to my country of residence, cause I am not planning to go to Poland on my trip? Is it mandatory to use outbound and inbound trips or can I simply not visit my country?

8
GBAK
1 year ago
N
Keeps calm and carries on
Natalie SKeeps calm and carries on
asked in Train connections & reservations

What happens to seat reservations that are returned to sender?

What happens if my seat reservations have been returned to sender?  They were sent to my accomodation who weren’t available at the time of delivery (and didn’t go to collect as promised)  and subsequently have been returned to sender which is Eurail.  I’m really counting on these seat reservations.  Thanks in advance for your help.

1
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Railly clever
1 year ago
Gerry Quam
Gerry QuamNew aboard
asked in Eurail & Interrail Passes

Gatwick Express to London included?

Is the Gatwick Express train to London included with a Eurail Global Pass?

9
A
Railly clever
1 year ago
Lob Pierre-Philippe
Keeps calm and carries on
Lob Pierre-PhilippeKeeps calm and carries on
asked in Eurail & Interrail Passes

Version française de Railplanner

Est-ce que l'on peut mettre Railplanner en version française ?

4
R
Railmaster
1 year ago
Annabelle Clark
Annabelle ClarkRight on track
asked in Train connections & reservations

British Trains

Hi team, Soon I will be landing in London with Plans to go to Worcester, Birmingham, York, Edinburgh and Amsterdam. Wondering if the Eurorail pass is worth it? Advance tickets on British trains seem to be much cheaper, but I don't want to be locked into having to get specific trains. For this reason, the Eurorail seems more flexible . Thoughts? 

7
Y
Full steam ahead
1 year ago
V
Vincent1961Right on track
asked in Train connections & reservations

Travel from dimitrovgrad (BU) to Halkali (Istanbul) fully booked

Hi,I try to book a seat reservation for Dimitrovgrad to Halkali, but on the Interrail website that is impossible. All trains look fully booked. On this forum I read that most trains are half empty. Is it recommended to take the change and try to reserve a seat in Dimitrovgrad? Thanks.Vincent

6
V
1 year ago
B
BaouRight on track
asked in Eurail & Interrail Passes

Missing pass confirmation email

I haven’t receieved a confirmation email about the Eurail pass paper format for more than a day.When can I get it and it’s confirmed?And is it okay for me to write my ID number and passport number on the place when I write my license number?

2
C
1 year ago
Garison Clemens
Garison ClemensRail rookie
asked in Eurail & Interrail Passes

Adding a day to our Global Rail Pass

Hi,A group of us originally purchased 5, 4 day Global Rail Pass tickets for our travels next month. Our travel plans changed, and we had to book tickets into Paris instead, so we need to take a trip from Paris to Amsterdam. Not knowing, we purchased 4, One Country passes thinking this was basically just adding an additional day to our Global Rail Pass (and when we went to book seat reservations, we realized this was not the case).  Is there something that we could do? I would love if we could add an additional day to our Global Rail pass that we purchased already. Could we just merge our One day pass with our 4 day passes? Thank you. 

7
C
1 year ago
hannahLM
hannahLMRight on track
asked in Train connections & reservations

Can you reserve Renfe tickets at a UK train station?

Cant book renfe reservations online, it says I need to do it at a train station in Europe=- does england count? Likke could I go to a big station in London and do it?

5
C
1 year ago
S
SamHNew aboard
asked in Train connections & reservations

Missed connection from Eurostar to LNER due to UK strikes. Can we use our Pass the next day?

We are returning to Edinburgh from Cologne on 27 July a strike day. We can get to London as Eurostar say they are running but too late for our connection which is after LNER have ended their service for the day due to the strike. Can we use our pass the next day? 

1
Camilo.
1 year ago
Lucia Coata
Lucia CoataNew aboard
asked in Train connections & reservations

Refund for a cancelled train

Thalys has sent me an email this morning saying that my train from Bruxelles to Paris has been cancelled due to rolling stock problems. The company website says that all trains from Bruxelles to Paris are cancelled from 01/08 to 07/08, so I can’t rebook a train on the same day and I have to ask for a refund. Thalys says that I have to contact my initial point of sale, that is Eurail.com. How can I obtain a refund?

3
Camilo.
1 year ago
Caitlin Macnamara
Caitlin MacnamaraRail rookie
asked in Train connections & reservations

Travelling with someone without Eurail? Booking seats together?

Hi!I will be traveling around Europe with a 15 day consecutive Eurail pass. My mum will be joining me for only 2 train rides, is there any way to book our reservations/seat together?Thanks :)

7
Camilo.
1 year ago
J
JeroenvmRight on track
asked in Eurail & Interrail Passes

Trips - sharing trips with other travellers & widgets

We’ll start using our 3-month global passes soon and I’ve set up a Trip with journeys - how do I share this with my partner’s phone? The dropdown only lists Edit / Duplicate / ShowInWidget. And where does this widget appear after creation? Nothing shows up on the home screen. 

4
J
1 year ago
K
kelliemwRail rookie
asked in Eurail & Interrail Passes

I have a mobile pass, but the app is asking for a paper pass. i can’t connect a pass to my trip

Hello,I could really use your help!I am leaving tomorrow to fly to Europe. I have been trying to Connect my pass to a trip but I can’t. I have a mobile pass, but when I try to connect a pass, it’s asking for my paper pass info. I don’t have a paper pass.(I purchased the pass that is good for 4 trips in a month.) I am trying to book 29 July, at 9am Edinburgh to Paris, among other trips. But they won’t connect.  I was able to book and connect my mobile pass for the first trip I booked. But none since.  What do I do to get it to connect to my mobile pass and not have it ask for the printed pass?I have reinstalled the app and tried it on different devices.  Thank you in advance!!!

3
Camilo.
1 year ago
M
meesvd11New aboard
asked in Train connections & reservations

Booking train from Paris to Barcelona

I am trying to book a reservation for the TGV from Paris to Barcelona on the 15th (September). Now I’ve read about the issues with Spanish rail companies and having to book tickets locally, at the train station and I’ve been trying to perhaps book via SNFC or RENFE online, but how do i make sure I don’t end up paying the full price? Correct me if I'm wrong but I'm assuming these tickets are still covered by the Global Pass. Could anybody help me out with possibilities to still book my ticket in advance? I’ve seen several numbers I'm able to call but, again, I'm not sure how to get the ‘discount’ of the Global Pass. This is my first time traveling by train and I would appreciate the help tons, thanks!

1
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Railmaster
1 year ago
C
Keeps calm and carries on
cyberbubKeeps calm and carries on
posted in Train connections & reservations

Are Interrail aware of the reservation problems?

I last used an Interrail 30 years ago as a young man, I’d love to go again with my son, but the awful ‘reservations’ problems that I’ve been learning about on almost all trains in France and Spain (also elsewhere) is making me think twice!!I really don’t mind paying E10 for a reservation on a high speed French train or E8 for a Spanish train, but the huge bureaucracy involved just to make a reservation seems ridiculous, in 2022! Phone calls, ticket offices, calling German railways, Belgian railway website, cover numbers, what the hell is going on! Without reservations you can’t easily plan - OK if you’re a student with 3 months to spare, not so good if you’ve only got 7-10 days.However, I do understand that Interrail Management can’t control the policies of national railways. So the main subject of this post is: are the Interrail Management aware that there are 2 simple things they could do to make their customers’ lives much, much easier? Yes - their customers!Update the app to allow

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N
Railmaster
1 year ago
B
BaouRight on track
asked in Eurail & Interrail Passes

I wrote the driver's license number on the passport number. Is that a problem?

I wrote my driver’s license number on the passport number. But, It was changed to Sent in the Order overview. So, I’m worried that the wrong driver’s license number will be printed on the Eurail pass ticket.Do i fill in the passport number on the Eurail Pass ticket by myself? The passport number will not be printed and sent, right? If so, I can’t use the Eurail pass because my license number is entered instead of the passport number. 

9
A
Railly clever
1 year ago
La Carlozzo
La CarlozzoNew aboard
asked in Train connections & reservations

Seat reservation: no reservations in my profile but still received the e-mail confirmation and tickets

Hi travellers!As mentioned in the title yesterday I booked my seat reservations and received the email confirmation with all my tickets. But today these reservations still don’t appear here on my profile in the interail website. Is it everything ok or you think I might have some problems? Tickets seem fine to me and I received all of them without any problems. Just a bit confused about the missing seat reservations here on my profile as I said. Thanks in advance for any help!Best,Alessia

1
A
1 year ago
B
BachiNew aboard
asked in Train connections & reservations

Holyhead to Euston. Where to book or any alternatives without reservations?

I want to go from Holyhead to London on 11.09. But how can I book something and I know I am very late are there any other options maybe without any reservation?

2
M
Full steam ahead
1 year ago
E
EglantineNew aboard
asked in Eurail & Interrail Passes

Sharing ''Trips'' with travelers but they won't connect

Hello! I have made a trip on my account and added a friend as a traveler while making all my reservations and travel days. Do I need to connect their pass to it? Their pass had been activated and I have shared my trip to their account but they won’t connect. Should I not have activated their pass?

1
A
1 year ago
Fati
FatiNew aboard
asked in Train connections & reservations

Compensation for missing a train due to change of track 2 minutes before departure

I missed my trip because of a track change 2 minutes before departure, which even wasn't announced in English. Now if I book a ticket for the next train it will cost 22 euros more. Can I get compensation for it? 

1
A
1 year ago
L
Linda68Right on track
asked in Train connections & reservations

Can't book the reservation for the Milano Centrale - Arth Goldau leg of Firenze-Basel trip via oebb

Hello!I need to buy a train ticket from Firenze to Basel. On the railplanner it says there is a trip from Firenze SMN to Milano Centrale, then Milano Centrale to Arth-Goldau, then Arth Goldau to Basel SBB. I can buy a train tickets for all these section except the Milano Centrale - Arth Goldau, for which the website says “Tickets unavailable”. It is an “EC” Eurocity train. Why can’t I buy it on this website? Can I only go through the rail planner app to buy the ticket for this section of the trip? Also, I’m not too familliar with the train system in Italy, are the trains usually on time? Are there often train problem?How much time do you think is needed to switch trains at Milano Centrale? Thanks so much!

1
A
1 year ago
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