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12204 Topics
G
GeethaRight on track
asked in Eurail & Interrail Passes
Global pass (paper form) purchase and tracking

I had purchased Global pass (opted for paper form) online.  I did not get an email confirmation.  However under my eurail account the order status is marked as ‘paid’.  There is no tracking code.  How do I track it?  who do I contact and how?  what if it doesn’t arrive on time

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G
2 years ago
Julie Lattès
Julie LattèsRight on track
asked in Train connections & reservations
Reservation seat: price temporarily unavailable Zurich - Paris

Hello,I have a global Interail Pass.I need to book a reservation for our return trip Zurich - Paris. I would like to book a traject with 2 changes (Zurich - Bâle, Bâle, Strasbourg, Strasbourg - Paris) but I can’t book because it’s written “Prices temporarily unavailable. Aucun résultat n'a été trouvé dans le système de réservation. Revenez dans quelques heures pour consulter les tarifs et effectuer cette réservation.” on the traject Strasbourg Paris. The train is ICE9574.Do you know how I could book? I checked on the Swiss train company but I don’t see how to book with an interrail pass.Many thanks!Julie

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Julie Lattès
2 years ago
Barbara Spaggiari
Barbara SpaggiariRight on track
asked in Eurail & Interrail Passes
Interrail start date foreign country

In the Interrail Global Pass, you have to enter the date of departure of your country, but if we leave in a different country, can we put the date of the foreign country?

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seewulf
Railmaster
2 years ago
Diego Torrego
Diego TorregoRight on track
asked in Train connections & reservations
Problem with post-delivery reservation tickets

Hello,We are two students who have the Global Pass and want to go to Norway from 6th to 14th of July. We have seen that we have to book a seat on 3 of the trains that we want to get. They are the followings:REG 80605REG 80065REG 80062The problem is that the web page only gives us the option of delivering the tickets to us by post mail and even doing it more than one month in advance, when we enter our address (in Spain) the web sais that they calculate that the tickets will not arrive on time.What can we do about it?

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R
Railmaster
2 years ago
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CherylRight on track
asked in Train connections & reservations
Seat reservation cost and availability

Hello. I’ve bought my first Interail pass for myself and my kids. Whilst I was aware there were going to be seat reservations to pay, I’m shocked at how expensive they are for myself and two kids. I’m also struggling with availability and starting to regret getting Interail passes at all. For example, I want to travel from Aix en Provence to Barcelona but whenever I search, although lots of trains come up it’s telling me none of them are available to book. Once, on my mobile app, it allowed me to click through to book them but I was shocked to learn it was 80 euros which included 10 euros postage (why when I have a mobile pass?) and 6 euros booking fee. Please can anyone help with regards to if this is all standard and if so i I might cancel my Interail all togas it’s too much hassle and cost, or am I just doing something wrong/not giving the whole process a chance? Many thanks 

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C
2 years ago
J
Jean brotteRail rookie
asked in Train connections & reservations
Eurostar Problem with seat reservations

Hi community, I bought a mobile global Interail pass a few days ago and since then I have to say my experience with Interail website and customer service has been completely awful. I was first able (after experiencing many problems with Interrail website though) to book my first trip: Colmar (France) - London. Unfortunately after that it has been impossible for me to buy my second trip on the website: London - Bern on the 31st of July 2022 or even only London - Paris via Eurostar.The website says ‘prices unavailable. Check back in a few hours to see prices and book this seat reservations’. I have been checking now for many many hours and days and it is still the same.I have to add that before I bought my pass I was able to check the prices of these trips and all on their webiste, so I really don’t understand what is going on now.  Then I wrote Interail customer service several times from last Friday and still got no answer from them. I have been looking on forums and websites for hours

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Susan Myint
1 year ago
K
KS0771Right on track
asked in Train connections & reservations
Existing seat reservations but cannot link to mobile pass

I booked seats for our family (2 adults/2 kids) from Offenburg/Karlsruhe to London St Pancras and managed to get seat reservations on the Interrrail website for TGV/ICE and Eurostar. My problem is that I now cannot find that exact trip on the mobile app trip planner. So I cannot save a trip and then link that trip to our passes. I found the connections e.g. train numbers we need (at least for the outbound) on the DB website but not the return trip.  How do I connect these specific trains to my mobile pass?

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R
Railmaster
2 years ago
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NightHawk198198Rail rookie
asked in Eurail & Interrail Passes
Interrail Pass not delivered

Hi all,I recently bought a paper interrail pass and it has still not been delivered. I was supposed to arrive by the 23rd May 2022, but it hasn’t been delivered, and I haven’t been sent a tracking number or been contacted to tell me about any issue. I have tried contacting interrail numerous times but still no response, and the start time of my ticket is coming up soon (next month)Does anyone know what I could do? Who I might contact? or maybe how I can swap it for a mobile pass?Thank you!Raul

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A
2 years ago
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eurail123456Right on track
asked in Train connections & reservations
Trouble booking seat reservations 'Paris Nord- Amsterdam; 'no price results''

I'm trying to make a reservation from Hendaye to Amsterdam. I’ve been having trouble reserving for Paris Nord to Amsterdam. Prices were unavailable for a couple of days and now it says "No price results were found for this connection. It is possible that all pass holder seats are sold out. Please try searching for another connection or check 'More information' and try other ways to book this seat reservation. If no pass holder seats are available anymore you need to buy a separate full fare ticket to board." Can someone help me with this? It sounds ridiculous that seats are available but you’d need to still buy a full ticket when you already bought Interrail.I’ve been trying to reach a human support from Interrail, but the chat bots are broken as well. After asking for my name they either get an error or stop replying at all.

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R
Railmaster
2 years ago
V
Vera AdriaanseRight on track
asked in Train connections & reservations
Not home when i should recive seat reservation

(Not home when I should receive seat reservations)Is there any way I can change the location the seat reservations will be send to? Like that it will be send to one of my friends houses? Because that day I will not be home and the next 2 days the mail will not be deliverd and the day after that I leave for my trip….

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C
2 years ago
Marci Szabó
Marci SzabóRight on track
asked in Train connections & reservations
Seat reservation is not avaible Vienna - Venezia

Hello everyone I am planning to take the nightjet train from Vienna to Venezia on July but unfortunately i couldn’t buy seat reservation. Does this mean that the tickets sold out or it will be available later?

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Railmaster
2 years ago
Z
zarawatkinsRail rookie
asked in Train connections & reservations
How can I reserve a seat on TGV train from Barcelona to Nimes with my Eurail pass?

I am in USA and want to make a train reservation for a part of my trip. By time I get to Spain the train will probably be full or have no Eurail seats left. I see that I cannot make the reservation from the Eurail website or app. I saw somewhere that I can reserve directly with TGV using a cover pass number but when I go to the TGV website I don’t see how to do that. Has anyone done this?

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R
Railmaster
2 years ago
L
Luisa RathNew aboard
asked in Eurail & Interrail Passes
Pass Cover Number required for reservation via b-europe ,my group has got mobile passes

Hello!I need a reservation for agroup of 5 people for the 9th July from Brussels Midi to Paris North. Seats are not available on the interrail website, I have to book via b-europe. There are the Pass Cover Numbers required but we have got mobile passes.Need urgent help, because there are not many seats left.

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Railly clever
2 years ago
Kathrine Jul Chercka
Kathrine Jul CherckaRight on track
asked in Train connections & reservations
Cannot book reservations from paris to italy

I have bought passes for myself and my family to travel from Denmark through Germany and France to Italy.I have had to make several changes, but have now managed to book reservations for all trains - except from France to Italy - and here reservations are mandatory.I am wanting to go from Paris to Milan on July 6th and no matter which connection or train I choose it tells me that prices are unavailable. I found one train directly leaving at 12.46 from Paris, which looked available to book, but every time I try to book it, there is an error, just before I can pay.I have tried looking at different days, and it is all the same. Is it really possible that all interrail tickets are booked in the beginning of July? And if so, how do we get from France to Italy?

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R
Railmaster
2 years ago
Paul Amsler
Paul AmslerRight on track
asked in Train connections & reservations
Reservations not actually available with the Pass? London - Paris

Every train to and from London via Paris is unavailable, yet there are seats on all of the trains????????  Prices unavailableNo price results were found for this connection. It is possible that all pass holder seats are sold out. Please try searching for another connection or check 'More information' and try other ways to book this seat reservation. If no pass holder seats are available anymore you need to buy a separate full fare ticket to board. Is anyone else seeing this?  Is Eurail a scam???? 

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Railly clever
2 years ago
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MartiicipRight on track
asked in Train connections & reservations
Problemi prenotazione

Salve, sto cercando di prenotare un treno da Parigi a Torino ma sto riscontrando problemi nell’aggiungere un pass cartaceo perché dice che il codice non è valido (il pass è stato acquistato recentemente, quindi non è ancora arrivato). Qualcuno sa come aiutarmi? Anche perché altri treni siamo riusciti a prenotarli.Grazie in anticipo a chi risponderà 💖🌸

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M
2 years ago
Nini Malai Ali
Nini Malai AliRight on track
asked in Train connections & reservations
Train from London to Paris fully booked on 16-18 July

Hi. I have bought the mobile pass but sadly i could not reserve a seat from london to paris perhaps the seats are sold out. i checked from 16-18 july all sold out My itinerary is:London-paris 16 july morning, paris- geneva 16 july evening,geneva-bern-interlaken ost-lauterbrunnen 17&18 july, zermatt- amsterdam 19 -20july,brussels 21 july,brussels- london 21 july. If i could not reserve a seat to paris on 16 july, everything else collapse. please kindly help me of alternatives to carry out planned my trip.     

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Nini Malai Ali
2 years ago
Dano Meegan
Dano MeeganRight on track
asked in Train connections & reservations
Can I book seat at any train station ?

Hi all , I am from Ireland and for most of my train journeys it says i need seats but when i try reserve them it says i wil not get them in time ? can i go inott the Dublin train station and sort all my seats from in there ? or what is my options ? any feedback would be a great help.

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R
Railmaster
2 years ago
M
MegijaRight on track
asked in Train connections & reservations
Seat reservation in paper format. Possible to get via email?

Hello, I am starting my journey soon (this Sunday) but I realized just now that seat reservation are in paper format.Is it possible to get seat reservation to your email?How long does it take for the ticket to arrive?Thank you, Megija

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A
Railly clever
2 years ago
Olamiju Fajemisin
Olamiju FajemisinRail rookie
asked in Eurail & Interrail Passes
Wrong country of residence

Hello friends! I have an urgent situation – when I booked my interrail pass, I mistakenly entered Germany as my country of residence as this is where I planned to depart from. My actual country of residence is UK. I only realised the mistake after starting my journey, and since I have already travelled through Germany twice, I cannot do so again, which will effectively ruin my trip!I have tried to reach out to customer support, but have not yet received any feedback.Can an Interrail/Eurail representative please get in contact with me. I am meant to travel tomorrow and need this problem fixed ASAP!Thanks in advance!   

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N
Railmaster
2 years ago
F
Full steam ahead
fsegreFull steam ahead
asked in Train connections & reservations
Can't book TGV Paris to Montpellier or Toulon to Paris

I bought Eurail passes for me and my daughter, but the trains require seat reservations which I am not able to book! (I tried all the hacks suggested on this forum.)The train TGV 6031 I am hoping for, leaves Gare de Lyon on July XX at 8:43 am and arrives Montpellier St Roch at 12:14.The human phone agent said that the 8:43 train was totally booked. So, he proposed other trains that did have seats available 7:12pm arrive 10:42 pmor 5:12 pm arrive 8:41 pm.But I was unable to book those online either.So I could theoretically book those over the phone - but they accept only an AMEX card from Americans- -which I don't have! I could buy in-person at the Gare - but, well, there's this problem of the Atlantic Ocean.Anyway - if you know any way to buy a seat reservation, please let me know.Un peu ridicule. 

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R
Railmaster
2 years ago
Pedro Pires
Pedro PiresRight on track
asked in Eurail & Interrail Passes
Can't book reservations - ''your pass isn't valid on this date''

Hello, I'm having trouble understanding how the pass works, the tutorials on the site don't end up helping me, I'm going to travel soon and I bought the Eurail Global Pass, and I'm afraid it won't work.I would like you to support me so that I can use it without problems.

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R
Railmaster
1 year ago
V
Veronika123Right on track
asked in Eurail & Interrail Passes
Mobile pass suddenly stopped working in the middle of the trip

I have a problem with mobile application today. I am not abble to see my QR code. Application worked previous day, QR code was visible, but I am not abble to save the journey and see my pass today.

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R
Railmaster
1 year ago
J
jolenejasterRight on track
asked in Train connections & reservations
Airport near train station?

How do I get from Amsterdam Airport AMS to the train station traveling through Germany

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R
Railmaster
2 years ago
Viljami Laakkonen
Viljami LaakkonenRight on track
asked in Eurail & Interrail Passes
Outbound and inbound- when taking inbound trip, I have my outbound still left?

If I start my trip from Luxemburg next weekend and go to Swizerland and come back to Germany. After that I have spent my inbound trip, right? So, do I have outbound still left and its valid normally after that?? So it doesn’t stop working after I have used inbound? Because I thought to have a break after luxemburg and swizerland and come back to germany. And after a few weeks, I wanna continue my interrail.  Kind regards, Viljami Laakkonen

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R
Railmaster
2 years ago
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