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12352 Topics
Ryan O'Rourke
Ryan O'RourkeNew aboard
asked in Train connections & reservations
Apostrophe in my name will not let me book reservations- already on trip

Hello,I am on my trip now so this is kind of urgent. I am trying to book train tickets online and due to the apostrophe in my name it will not allow me. The apostrophe was fine on the mobile app, but when I go online to do seat reservations it says “special characters not allowed”.I have tried deleting the apostrophe from my name and using a space, but since my pass is linked to the name with the apostrophe it is unable to be found. In other post the only solution was that the Eurail team changes the name on my account to one without an apostrophe so please can you interact with my post so they are able to see this and fix my account as soon as possible.Since I am already on my trip does anyone have any advice on how to get this solved? (I booked this through a travel agent so I never anticipated having problems) I have already emailed Eurail, but they have not responded. I have been getting kicked off of my trains despite using days from my global pass. I am also a young female travel

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Full steam ahead
2 years ago
J
JelliniNew aboard
asked in Eurail & Interrail Passes
E-mail address change

Hello.Is it possible to change an e-mail address after I created an account and bought pass already?Thank you!Martin

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Railmaster
2 years ago
Anthony Nino
Anthony NinoNew aboard
asked in Eurail & Interrail Passes
Passport in renewal phase. What do I bring?

Hi, I have a questionCan I travel by train with mi passport in renueve fase. I have Peruvian passport but I'm live Italy for 30 years and i have unlimited permission to stay document.

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Railmaster
2 years ago
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songxlNew aboard
asked in Train connections & reservations
Refund for seat reservations

I had two seat reservations on the 8th August:Barcelona-Sants → Nimes  Nimes → Marseille St CharBecause all the fast trains were out of order, I had to take another train where no reservation was needed, therefore my seat reservation was “canceled”. I had to take another connection, where I often had to change trains and that's why I missed my next train in Nimes and also the seat reservation.Can I get a refund for those seat reservation? 

1952
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Railmaster
2 years ago
Saule
SauleNew aboard
asked in Train connections & reservations
How do I make a family reservation?

How do I make reservation for family in the app. So far I had to do reservation one by one for each family member. But I want to prevent the situation that we get separate seats.

823
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Railmaster
2 years ago
Marti Carroll
Marti CarrollRail rookie
asked in Eurail & Interrail Passes
Want to use senior pass after birthday but upon purchase I can't select my birth date

I will begin travel in Europe 10 September 2022.My 60th birthday is 31 August but I will be on a houseboat without wifi connection from 22 August to 4 September.I’d prefer to purchase my Eurail pass prior to 22 August but am unable to find my birthdate on the purchase page… which I suppose means I cannot make that purchase until I am actually age 60.Is there any way around this?I fear that I’ll be cutting it too close to wait until 4 September when my trip begins 10 September.

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Railmaster
2 years ago
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IlaRail rookie
asked in Eurail & Interrail Passes
Change option Eurail or Interrail?

hello, i bought an onterrail global pass but i registered as eurail instead of interrail? how can i change it? I would not delete the account and lose the offer, thanks

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2 years ago
Nadine Schneider
Nadine SchneiderRight on track
asked in Eurail & Interrail Passes
Are two days travel also counted as outbound journey?

Sorry for asking, but I am still not clear about outbound/ inbound journey. I plan to travel from Lindau (Germany) to Stockholm (Sweden) as my outbound journey. The connection I would take is a day train and a night train from Hamburg to Stockholm. My concern is that I will leave Germany by this night train after midnight, which means I will be travelling two days to get out of Germany. As I read in other questions this trip is then counted as outbound AND inbound journey right? Are there any advises to work around this issue (except booking an earlier train)?Thanks for your help!! 

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Railly clever
2 years ago
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Annette68Right on track
asked in Train connections & reservations
Travelling from Florence to Brindisi - can only find slow regional trains

HiI’m trying to travel from Florence to Brindisi in September but can only see the timetable for slower regional trains taking 20 hours +. I know I can do the journey on a fast train in around 7 hours. Are these trains not available to me on my pass, even with a paid for reservation? Or do I need to book this journey directly?Many thanksAnnette

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2 years ago
Henk Oldenziel
Henk OldenzielNew aboard
asked in Train connections & reservations
A few hours stop on one day trip

Hi,  It is possible to make a few hours stop on a travel day? And use two connections on one day?Example: La Chaux-de-Fonds (CH) - Bern (CH) 10.02u - 11.07u                Bern (CH) - Utrecht Centraal  15.04 - 23.17u

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Full steam ahead
2 years ago
Juan José Garcia
Juan José GarciaNew aboard
posted in Eurail & Interrail Passes
No help office at Chamartin station in Madrid

There is no help office at Chamartin station in Madrid as your official website indicates.

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Full steam ahead
2 years ago
Miranda Rosalind Bird
Miranda Rosalind BirdNew aboard
asked in Train connections & reservations
Eurostar reservation for return trip with fewer people than on rest of trip

Hi there I have booked a trip for 5 people. only 3 of them are returning together on the eurostar to London from Paris. How do I edit the passengers for just this reservation? It seems to be assuming all 5 want to come back 

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Railly clever
2 years ago
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Bajka104New aboard
asked in Travelling by train
Inbound and outbound

Hi! I have one question!  I used my inbound ticket from Slovakia to foreign country but I would like to come back to my country with plane. Is it possible for me to NOT use my outbound ticket?

1203
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Full steam ahead
2 years ago
F
fatesRail rookie
asked in Eurail & Interrail Passes
Use Inbound as Outbound

I have used my first inner country travel day to leave from home to a foreign country. Before ending my entire trip I will head Home though for a couple of days. Afterwards I will leave home to other countries again. Here are the options: I could of course use the inbound trip when I return home in that setup, but I would rather use this home country trip to leave from home again (basically a 2nd time) a spontaneously start again In a new country (and buy an extra ticket for returning home).» is it possible to Use both of those travel days (inbound & outbound rule) to travel from home to other countries or is it impossible to book such tickets?

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Full steam ahead
2 years ago
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adampughRight on track
asked in Eurail & Interrail Passes
Outbound trip as two legs?

Hi,I hope someone might be able to help. We’re about to leave on our first Interrail trip as a family of 5. The process has been… testing so far, is the most polite way of putting it! We’ve finally got everything sorted for our outward trip from the UK - France tomorrow morning, but have hit another problem. The planner for our outward trip suggested one itinerary, which I guess meant it counted as one journey: Newcastle 0959 - London KX 1249; London StP 1431 - Paris GdN 1747. We reserved the seats accordingly (Eurostar via the app, the UK train via the train operator). We then found out that wait times at London St Pancras are currently up to 2 hours, which didn’t leave enough time to get through customs. So… I rebooked our UK train (Newcastle - London KX) as the 0858 instead, leaving the Eurostar the same.The problem now is that it seems this will count as two outward journeys, as it’s entered into our trip as two legs. As originally planned it appeared as one journey with a change i

1935
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2 years ago
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Ebony RotherforthNew aboard
asked in Train connections & reservations
How to adjust date/time on reservation e-ticket. Train was cancelled so want to take another

I booked a seat reservation with Thalys from Brussels, the train has been cancelled and I am looking to adjust the date/time on the ticket for another train on the same day. Does anyone know how I do this ? 

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2 years ago
Noémie Univok Gillardin
Noémie Univok GillardinNew aboard
asked in Train connections & reservations
Paid seats tickets but didn't received

Hello, I recently bought 2 reserved tickets from Wien to Venice but in the mail there wasn’t the tickets, juste the receipt of the payment. Also, in my interrail account there is the reservation but without any document ! I have sent few mails but no one is responding since 7 days now… I must travel in 2 days so it’s stressing me out, please help.

1323
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2 years ago
Sandy Van de Craats
Sandy Van de CraatsNew aboard
asked in Eurail & Interrail Passes
No confirmation after purchase 4 mobile passes

Hi all, yesterday I bought 4 mobile passes (2 adults and 2 youth) and I didnt recieve a confirmation in my emailbox.I tried many times to chat, send email messages to solve my problem, without success.I really need asap a solution for this problem, couldnt do a call to a support desk.My email is correct, I checked my spam, nothing.In my acccount I tried many times to resend the confirmation, nothing!! HELP!

704
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2 years ago
Soon-Sa Kang
Soon-Sa KangNew aboard
asked in Eurail & Interrail Passes
2D digital barcode download failure

Hello,I purchased a 4-day Interrail pass in May which was valid for 1 month with which I was able to travel on 3 days with no problem. I returned from Hamburg yesterday and wanted to download the 2D barcode for my 4th day but the APP indicated that I had used all 4 days.On the APP it was indicated that I had one more day on my pass but since the barcode could not be downloaded, I had to buy a separate ticket since DB could not help. how could I be compensated for this trouble caused by the APP?Thank you for your help!

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2 years ago
Catherine Wang
Catherine WangNew aboard
asked in Eurail & Interrail Passes
Incorrect birthday on eurail pass

Hello! I have a trip that’s coming up this weekend, but the year of my birthday was not saved correctly on my eurail pass. I was wondering that in the case that my birthday does not get fixed before my trip, would I still be able to travel using the pass with the incorrect birthday or do I have to get this issue fixed before I can travel? I have already submitted a form stating that I would be traveling this weekend. It has been 2 weeks (as I indicated on the form) and still have not received a response. I understand there is a high volume of customers right now, but I really need to get my birthday fixed before this trip. Is there anything that could be done faster about this issue as my trip is coming up in a couple days?

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2 years ago
Ollie68
Ollie68New aboard
asked in Eurail & Interrail Passes
Requested a complimentary care ticket but no response

Hi there,I’m looking for help desperately. My two sons have just started interrailing but haven’t made their first trip by train yet (they’ve flown into a city and are staying there until Friday). My youngest son has special needs and eurail said that my older son would qualify for a complimentary carer’s ticket if I sent on his details which I did weeks ago. I have heard nothing back and I’m now in the position that I will have to buy my older son an interrail ticket as the trip they intend to make to the next city will cost more than the cost of the interrail ticket. I have tried contacting eurail, to no avail. Does anyone have any advice please?Spending money on another interrail ticket wasn’t in my budget since they said this wouldn’t be necessary.

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2 years ago
A
AlexSNew aboard
asked in Train connections & reservations
Reservation refund not showing

Hello all. This is a boring question - but I just asked for a seat reservation refund from the Interrail site, via my account. I was told I would be refunded £43 and so I went ahead with the refund (albeit £12 less than what I originally paid). However, when I got the confirmation email from Interrail, it read ‘Total Order Amount: £0’ - which worries me somewhat, in that I received no refund when I was under the impression that I would get one. Any help would relieve me somewhat of anxiety! Thank-you.

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2 years ago
Laura Juliette Pelser
Laura Juliette PelserNew aboard
asked in Train connections & reservations
Some reservations show message ''Not available for some travellers''

I have a interrail global pass for one month. How ever a lot of trips give me the sign of “Not available for some travellers” how yo fix this?

3222
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2 years ago
BrianL
Full steam ahead
BrianLFull steam ahead
asked in Eurail & Interrail Passes
day button doesn't respond

I have activated my mobile pass (updated to version 25.0.0) at my travel date (22/8) and entered two days’ travel. The first two days are now shown as “used.” But I cannot open “Show ticket” as clicking on the first day button does not work. Is this normal? Must I wait until 22/8 to be able to show the ticket?

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Full steam ahead
2 years ago
F
fleegleNew aboard
asked in Eurail & Interrail Passes
15 days 2 month pass

Hi I am wanting to use up all 15 days in one month rather than 2 month is this allowed on a 15 day 2 month pass?Many thanks

632
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Full steam ahead
2 years ago
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