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12196 Topics
Leonore Zutter
Leonore ZutterNew aboard
asked in Eurail & Interrail Passes
Changing Country of Residence

Hi,When buying the interrail pass on the last day of the discount, I gave the wrong country of residence. My first travel day will be Sunday 05/06/22 (in 5 days). How can I get this residence changed ASAP.  Thankyou!

2
N
Railmaster
2 years ago
M
MatthiasHNew aboard
asked in Eurail & Interrail Passes
Can I add a new trip to my triplist every new day?

When I have a 2 months Global Pass and I activated allready, could I add every new day a new trip into my Trip List? And incase that I cant travelling a trip in a day, can I add the same trip at the next day, because an exist trip are not to cancel?

2
C
2 years ago
M
mkmkNew aboard
asked in Eurail & Interrail Passes
Which trip counts as the outbound / inbound Trip

Hi Everyone,first time Interrail User here. I’m based in Berlin and my first trip is supposed to go to France. Due to the relatively long distance I was planning to make it a 2-day trip. First Berlin > Frankfurt, stay for a night and then do Frankfurt > Paris the next morning.Now with a global Pass I’ve got one inbound and one outbound ticket included. My question is if the Frankfurt > Paris trip counts as the “outbound” one or if I can use the Berlin > Frankfurt trip for it instead? Thanks in advance! Best, M

2
C
2 years ago
P
PriyaSamraRight on track
asked in Eurail & Interrail Passes
I did not get a pass number - section is blank

I paid for my pass that was on the sale, I got a confirmation email and then in the next one I didn’t get a pass number the section was blank. And the Monet isn’t in my account so I have paid. I have emailed support. But I was wondering if anyone knew what was going on. :)

8
C
2 years ago
Alexis Chaput
Alexis ChaputNew aboard
asked in Eurail & Interrail Passes
Exchange refund

Hi, we bought the 7 travel days in one month pass but we realize we only need the 5 travel days pass. If we do an exchange by paying the 30 euros fees, are we getting the refund for the 7 travel days in one month and we only need to pay the 5 travel days in one month pass price?  Thank you for your help

2
C
2 years ago
G
gertalNew aboard
asked in Train connections & reservations
Inquiry about cancelling reservation tickets. Bought together but cancel for 1 person.

Hello. I booked the train tickets with my friends at once. But I'm the only one who should change the travel schedule. Therefore, I would like to cancel my seat reservation. In this case, however, I have to cancel mine and my friends' tickets at once. Is there any way I can cancel only just my ticket, not my friends’ tickets.

2
C
2 years ago
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Keeps calm and carries on
brinsKeeps calm and carries on
asked in Train connections & reservations
Charles de Gaulle Étoile station part of RER line? But it says pass is not covered

Since the eurail pass covers RER SNCF only and not metro in Paris, looking online it says the Charles de Gaulle Étoile station is a part of RER line A but it says pass not covered? i’m obviously going wrong somewhere lol

7
C
2 years ago
S
shradhadroliaRail rookie
asked in Train connections & reservations
Paper ticket for seat reservation- I want e-ticket

Hi, I have a eurail mobile pass, I need eticket and not paper ticket.However, when I go to seat reservation and ready to make payment they say its a paper ticket.

2
A
Railly clever
2 years ago
Alice Metzke
Alice MetzkeNew aboard
asked in Eurail & Interrail Passes
Activating my pass in Athens

Can you please advise where I activate my Eurail Greek Islands ferry pass in Athens?

4
J
Full steam ahead
2 years ago
David de Vries
David de VriesNew aboard
asked in Train connections & reservations
Book reservation Vienna-Amsterdam - part cannot be booked

Rail Planner app says my trip on Sunday 14 August from Vienna to Amsterdam Central is not required to book reservations. But when I want to book seats it says a part of the train trip can not be booked. Does this mean that seats are all booked or it can not be reserved?

1
M
Full steam ahead
2 years ago
R
Rodrigosilva02_New aboard
asked in Eurail & Interrail Passes
Is it possible to do like a 9 day trip and then back to my country for like a week and then use it again?

I won a interrail pass, it is possible to do like a 9 day trip and then back to my country for like a week and then use it again?

1
M
Full steam ahead
2 years ago
Yag Mur
Yag MurNew aboard
asked in Eurail & Interrail Passes
Wrong country of residence: It needs to be changed

Dear Interrail team,Some weeks ago I booked an Interrail 3-month pass via your website during the "50 years" promo. Unfortunately, I made a mistake while filling out the form and booked the pass with the wrong country of residence. I am from Turkey and my permanent residence is in Turkey too. When booking the pass I chose Germany by mistake. Could you please change my country to Turkey as soon as possible? I want to use my ticket in a few days. I can also send you my passport information if needed.Thanks a lot already!Best, Yağmur

2
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Railmaster
2 years ago
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charleliepRail rookie
asked in Eurail & Interrail Passes
Wrong country of residence – Global Pass

Dear all,First of all, let me tell you that I’ve already tried to contact the customer service through the chat twice two weeks ago, they were supposed to contact me within 48 hours but nothing happened. I then received a notification apologising for the delay and telling me that I will be contacted soon. That was one week ago, and I still haven’t heard anything from the team. I am French and I live in Germany for 9 years. I bought the global pass on the last day of the -50% promotion and, unfortunately, in the hurry I put France as my country of residence. I noticed my mistake right away and I directly tried to get my pass reimbursed to buy a new one with the right country of residence, however it was impossible to do that (probably because it was the promotion). So I thought I will contact the customer service, but I still haven’t got any answer from them. How can I change my country of residence without losing the promotion? I read in another topic that you need to buy a new pass wh

3
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Railmaster
2 years ago
Floor Koks
Floor KoksNew aboard
asked in Train connections & reservations
Reservations Florence - Vienna

Good evening,We would like to book seat reservations for the nighttrain on the 10th of August from Florence to Vienna. When we try to book it on the site of DB, we can’t add a discount card for Interrail. Does anyone know what we have to add?Thanks in advance!

1
Angelo
Railmaster
2 years ago
M
mrtoRail rookie
asked in Eurail & Interrail Passes
Is mobile pass and obtaining the qr enough?

Hi, I had a question since tomorrow I start my trip in interrail and I have made the reservations through the application.  I bought the 10-day pass, I wanted to know if someone can confirm if with the reservation of the mobile without paying a plus and obtaining the qr is enough to confirm the reservation. I did it all from mobile nothing from the web. Another question in the event that I lost my mobile, is there any possibility of carrying backup bills? Thanks u so much.

7
M
Full steam ahead
2 years ago
Kerri ash
Kerri ashNew aboard
asked in Travelling by train
Trains on public holidays

I want to book tickets from Vienna to Hallstatt on December 26 and then from Hallstatt to Salzburg the next day. I know the details won’t be available yet as it’s still several months away but do trains actually run on Boxing Day? 

3
M
Full steam ahead
2 years ago
Aurora01
Aurora01New aboard
asked in Train connections & reservations
Seat reservation not available on interrail.eu (Spain and Portugal)

Hi guys! I’m very stressed out cause Idk how to make a seat reservation online for  my trains in Spain and Portugal. It always says that seat reservations are required but not available on the Interrail website, so I have to book them in Spain and in Portugal.can’t I book them before online by calling or texting a station number? It seems risky to do it the same day.. what if there is no place left? I need to organise my trip in advance😭 thanks!

3
Angelo
Railmaster
2 years ago
M
Mimi42New aboard
asked in Eurail & Interrail Passes
Inbound/Outbound- 4 Days in One Month

Hello,I am a bit confused about the inbound/outbound rules. I have a FlexiPass with 4 days in one month. I planned to go from Germany (country of residence) to the Netherlands, stay there a few days and then come back to Germany. After that I am also planning to go from Germany to France, stay there for a few days and come back to Germany. If I try to add these trips to my pass, I can only add the way to and from the Netherlands and the App tells me, I’ve used up my inbound/outbound days. Does that mean I have to buy seperate tickets for my travels to France and back?  Thank you in advance from Mimi  :) 

3
M
Full steam ahead
2 years ago
C
ClaireSRail rookie
asked in Train connections & reservations
Night train Utrecht to Zurich - IC and nightjet

Hi, I’m thinking about travelling with a night train to Zurich from Utrecht, the only thing I’m worrying about is the fact that there are two trains leaving at the same time to the same destination. One of them is the night jet and the other one is just a IC. For the night jet you have to reserve a seat and for the IC it’s not obligated but how do I know which train is which or is it the same train? Thank you guys in advance:)

2
C
2 years ago
Sam Bromiley
Sam BromileyNew aboard
asked in Train connections & reservations
London - Amsterdam; looking for options that do not require to pay extra fees

Hi, I have an Eticket and was wondering if anyone could help with me understanding how I can travel for free using my ticket instead of paying extra fees. I’m planning on travelling from London to Amsterdam but there are no options I can find that are free, they all require extra payment. I then tried to France then linking to Amsterdam to shorten the trip, but with the same result. kind regardsSam B

7
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Railly clever
2 years ago
K
KS0771Right on track
asked in Train connections & reservations
Used inbound/outbound days

We used our 2 inbound/outbound days and I’m getting the “no outbound/inbound journeys left” note in the app. How can I use the remaining two days on my Interrail Global Flexi Pass? I’m traveling from Germany. Our pass has 4 days within 1 month.  thanks!

6
A
Railly clever
2 years ago
G
G.P. de BoerNew aboard
asked in Eurail & Interrail Passes
Hoe snel na aankoop moet de pas reisklaar gemaakt worden?

hoe snel na aankoop moet de pas reisklaar gemaakt worden?

2
M
Full steam ahead
2 years ago
L
Linda68Right on track
asked in Train connections & reservations
Praha-Munchen EC360 delays in the past weeks/month

Hello! I need to take the Praha-Munchen EC360 on August 22nd. But on the DB navigator it says this train most likely will be delayed due to controls at the border and the issues with migrants (if google translate is not wrong).I have a commuting time of 1h15 at Munchen then. Do you think it's too short? Had anyone had any delay with this train before? Because the same message appear for all line connecting Praha to Munchen. This trip is part of my trip from Praha to Zurich.Thanks!   

4
M
Full steam ahead
2 years ago
L
Lukerail33New aboard
asked in Train connections & reservations
Seat Reservation Montpellier-Barcelona/ is it possible to stand?

Unable to book a seat reservation on the interrail website or through SNCF for the first Paris to Barcelona service tomorrow. Worst case scenario is it possible to stand on this train?

3
C
Full steam ahead
2 years ago
H
Hector BonmaisonRail rookie
asked in Train connections & reservations
No available trains to Stockholm

Hello! I've been trying to find 5 tickets from Goteborg/Malmo (both in Sweden) to Stockholm on the days Thursday 4th and Friday 5th, but it seems there aren't ANY trains available. Plus, it appears the message below while trying to book. I know it is too close to the date of the journey, but it feels odd to me the complete lack of journeys. Any ideas or clues? Thank you in advance 

3
H
2 years ago
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