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Ricard.fcNew aboard

asked in Eurail & Interrail Passes

Pass (mobile) doesn't appears in the app

Hi, I'm in my second day of a 7-day travel pass. The Rail Planner App is not working, the issue is the same that happend to Tarek here https://community.eurail.com/eurail-interrail-passes-41/mobile-pass-disappeared-completely-771 but his solution it's not working for me. I've sent emails to support but anyone is answering. The mobile pass doesn't shows in the app section and that section requests me to add a pass. When I do the proper steps, the app says me that the mobile pass has been added in this phone and I can check it in the app section. It's a loop: when I go back, the pass stills missing. Any idea?

18 days ago

Ted pNew aboard

asked in Train connections & reservations

How do I leave Greece with my Eurail pass?

Can’t seem to find out a way to see what trains leave Greece. I can only book the Athens to THESSALONIKI train, then nothing from Thessaloniki.

2 years ago

stijnRight on track

asked in Train connections & reservations

urgent - seat reservations not showing into account

The seat reservations are not showing into my account. We are departing on Saturday and the customer service responds extremely slow. I hope I can get in touch via this way.

2 years ago

hemant67Rail rookie

asked in Eurail & Interrail Passes

Italy 3 Days Pass

Hi,We are traveling to Italy between October to 23rd to 29th 2021. Our Plan is1. 23 rd - Rome FCO Airport to Venice at around 1.30pm by trainthen from Venice to Florence at around 1pm on 25th and from Florence to Rome on 27th at noon… so this will be 3 days pass right?? Please let us know…Hemant

2 years ago

anna-mariaRail rookie

asked in Eurail & Interrail Passes

Leaving home country twice

Hey you out there!I used half of my “travel days” for the first part of my trip. I had to come home in between for several things. Now I found the information that it is only possible to leave and enter your home country once. I would like to know if it is possible to buy an extra ticket to the borders and use my interrail pass afterwards again. May you tell me if I can do it this way? Regards, Anna-Maria :)

2 years ago

callewaertsiegNew aboard

asked in Train connections & reservations

Seat Reservation Eurocity Berlin - Krakow

Hi,I would like to know how to book a seat reservation for the Eurocity train (EC57) from Berlin to Krakow. The Interrail planner tells me that reservation is mandatory. However, it does not seem to be possible to do this through their reservation tool.I also tried to reserve seats through the websites of DB or Polish Intercity trains, but I did not succeed.Anyone who has solved the issue?Thanks in advance!

2 years ago

RohiniRail rookie

asked in Eurail & Interrail Passes

Is my trip eligable for pass

I am planning to visit 3 countries. Due to some personal problems i have to come back to my city after visiting first country and start to next country one day later. I stay in munich, Germany.example— munich to italy Italy to munich then munich to franceFrance to BelgiumBelgium to munich Can i take 5 days pass for my trip?

2 years ago

F1N71Right on track

asked in Eurail & Interrail Passes

I did not pick up my paper ticket at the postal station in time so it was returned to sender

Hey,as I already said, my ticket was forwarded to the postal station after I was not at home during the actual delivery. When I went to pick it up, it was unfortunately already sent back to the sender. What happens now? How and especially when will I get my ticket?Thanks in advance for the answer...

1 year ago

Marta FornerRight on track

asked in Eurail & Interrail Passes

Information about a global pass

Hello everyone! I just got a discount for a global pass for 10 days/ 2 months, but I have to buy the ticket by september. I can only use the pass from july 2022, so I wanted to ask: if I purchase the pass now, will I be able to use it for july and august or only in july? Does the 11 months limit refer to the beginning of the trip or the whole trip?Thank you!!

2 years ago

TiemonNew aboard

asked in Eurail & Interrail Passes

Miss my train and adding journeys

HeyI am planning to travel via interrail but have 2 questions about this:1) I take several trains on one day, do I have to indicate that as a separate journey in the app or can I directly indicate the final destination of that day? (brussels - frankfurt and then frankfurt - vienna or directly brussels - vienna)2) what if I miss my connection? Can I just take the next train? Do I have to change this in the app? (because that's where the hours are)thanks in advanceTiemon

2 years ago

Bill LandrumKeeps calm and carries on

posted in Travelling by train

1st class dress code?

Any comments on a dress code for 1st class train journeys in Italy. I will be bringing my 20-22 year old Grandsons, and they probably want to wear shorts, maybe more casual than Bermudas. I know they will be somewhat out of place, but don’t want to see them asked to get off the train.

2 years ago

Aaron BöhmeNew aboard

asked in Eurail & Interrail Passes

Book Eurail Pass as Indonesian resident

Hello,me (german citizen, Indonesian resident) and my girlfriend (Indonesian citizen and resident with Schengen) would like to book an Eurail Pass. I tried through the website but when it asks for the billing address and passanger information I cannot insert or choose Indonesia for my address. Does anyone have a solution, or does anyone have the number of the service hotline (couldn’t find it anywhere). Note: I tried to contact support via E-Mail and facebook, no answer!Best Regs, Aaron and Sasmita :)

2 years ago

AseimelRail rookie

asked in Eurail & Interrail Passes

Lukas.RybickiFull steam ahead

asked in Eurail & Interrail Passes

Lost Phone with mobile pass

Hello there,a friend of mine lost his phone and we would like to unregister his pass of the phone. Please unregister the 3 passes we bought on my account.Kind regards,Lukas

2 years ago

JSWA2Keeps calm and carries on

asked in Eurail & Interrail Passes

Ticket refund

I have until 1 September 2021 to obtain ticket refund for a trip which should have started 16/06/20. I have asked Interrail for the procedure but they cannot reply for 7 days due to demand which will take me past 1 September. Any advice please? John Anderson

2 years ago

Jaystrucks2Keeps calm and carries on

asked in Eurail & Interrail Passes

RE lines in Germany are they S Bahn or U Bahn

Are the RE lines like in Potsdamer Platz in Berlin, S Bahn or U Bahn?

2 years ago

Teresa SchmittRail rookie

asked in Eurail & Interrail Passes

ID Nummer auf Mobile Pass

Hallo, ich sehe in meinem Mobile Pass in der App bei “ID Number” dieselbe Nummer wie bei “Pass-Number”. Ich habe meinen Pass bereits aktiviert und will am Montag starten. Nun bin ich mir unsicher ob sie meine richtige ID Number haben? Was soll ich tun? Vielen Dank im VorausTeresa

2 years ago

Jaystrucks2Keeps calm and carries on

asked in Eurail & Interrail Passes

Transfering global pass from one phone to another.

Greetings,Is there a simple way to transfer a global pass from one phone to another? Thanks

2 years ago

anita_zecicRight on track

asked in Eurail & Interrail Passes

System doesn't let me cancel the trip

Hi fellow travel friends!I’m trying to cancel my trip on the website but the system just tells me “You are not enabled to cancel your trip” without mentioning a reason. Can somebody help me, I’m in despair. Thank you guys in advance. Best regards

2 years ago

Jaystrucks2Keeps calm and carries on

asked in Eurail & Interrail Passes

How do you board a local train on a day your using one of your global pass days.

I understand that you must add a local train on a day that your using one of your global pass days but how does it get taken off your ticket? Is there a scanner at most stations that you use? Example I’m using my first day of my global pass to go from Berlin to Munich. First I want to use a local S line to get to Berlin HBF. I’ve added travel from Potsdamer Platz to Berlin HBF. It now shows on my first day ticket. It no longer shows the trip from Berlin to Munich.Thanks

2 years ago

CeeCee101

asked in Eurail & Interrail Passes

Mobile Pass Not Working, no way to get a ticket!

We arrived in Europe today. Our first trip is supposed to be tomorrow, august 29. The mobile app will NOT let us get a ticket by adding a journey! We add the journey but the app will NOT let us get the ticket with the QR code. We spent 45 minutes at SBB help desk in Zurich train station and the guy could not figure it out either. Ther is no phone number to call Eurail. What do we do??? Eurail email says they won’t respond for 7 days.

2 years ago

ldanesRail rookie

asked in Train connections & reservations

Travel as a group

Hello,I will travel with my boyfriend starting Friday 3rd of September. We bought each a interrail pass and activated it on our mobile phones. We tried booking our first trip from Paris to Ancona. This travels needs seat reservations and we wanted to be able to book side-by-side seats but couldn’t find our way through the Rail Planner application to do this. Any help would be very much appreciated.Also I am wondering how the app and our web interrail account refer to one another because I can seem to find the trip I added in the app on my web account. In a word I would need help understanding how both app and website work and how we can travel easily together. Thank you,Loane

2 years ago

Jojo KoppenNew aboard

asked in Travelling by train

Inbound trip interrupted by a train strike in Germany. How should we continue?

Our Interrail trip is coming to an end and so far everything has worked out well. Now we are planning to head back from Marseille to Germany (country of residence) on Thursday (2 September). Starting that day is a major train strike in Germany which means that we’ll probably be able to come into Germany from france (til Frankfurt) but can’t reach our final destination (Leipzig). what options do we have now? We can’t wait it out in Frankfurt as we have nowhere to stay and the inbound travel day of our global pass will have been used due to the marseille - Frankfurt connection.

2 years ago

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