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Tyler CNew aboard

asked in Eurail & Interrail Passes

Getting in contact with Eurail

Does anybody know how to get on the phone with someone at Eurail? A week before the deadline I requested an extension for my passes that were meant to be used summer 2020, and I haven’t heard back from anyone other than the automated message saying they would try to respond in 4 days. I’m getting a little worried about the status of my tickets and would like to have someone tell me what’s going to happen.

2 years ago

ainarainkaRail rookie

asked in Eurail & Interrail Passes

Can't add Mobile Pass

I'm planning to start my journey on Sunday, but I have a problem with my mobile pass. I just removed all my mobile's data and reinstalled the Rail Planner app. Now, when I add my pass, it says that the pass was added into another device. But actually, it is still the same device. What should I do?

2 years ago

Roel van RijnbachRight on track

asked in Eurail & Interrail Passes

issue with re-activating the mobile pass on the same phone

hi, I had my mobile pass succesfully activated on my phone.Later I needed to re-install the rail planner app on the same phone. This was no problem. However when trying to re- activate my mobile pass on the (same) phone I received a message that the pass wasalready activated on another device. result is that I cannot travel. please advise

2 years ago

Phyllis SaRail rookie

asked in Eurail & Interrail Passes

Global Pass Unlimited ?!

Hi everyone, I need your help.I bought a 2 months unlimited global pass.In the description it says “Travel on as many trains as you like for 2 months straight”.Does that mean that in one day I can also go in two directions for example from city 1 to city 2 and back ? Or go in one direction but get off the train for a stop and hop back on a few hours later?

2 years ago

Aaron BöhmeNew aboard

asked in Eurail & Interrail Passes

Book Eurail Pass as Indonesian resident

Hello,me (german citizen, Indonesian resident) and my girlfriend (Indonesian citizen and resident with Schengen) would like to book an Eurail Pass. I tried through the website but when it asks for the billing address and passanger information I cannot insert or choose Indonesia for my address. Does anyone have a solution, or does anyone have the number of the service hotline (couldn’t find it anywhere). Note: I tried to contact support via E-Mail and facebook, no answer!Best Regs, Aaron and Sasmita :)

2 years ago

AseimelRail rookie

asked in Eurail & Interrail Passes

Lukas.RybickiFull steam ahead

asked in Eurail & Interrail Passes

Lost Phone with mobile pass

Hello there,a friend of mine lost his phone and we would like to unregister his pass of the phone. Please unregister the 3 passes we bought on my account.Kind regards,Lukas

2 years ago

JSWA2Keeps calm and carries on

asked in Eurail & Interrail Passes

Ticket refund

I have until 1 September 2021 to obtain ticket refund for a trip which should have started 16/06/20. I have asked Interrail for the procedure but they cannot reply for 7 days due to demand which will take me past 1 September. Any advice please? John Anderson

2 years ago

Jaystrucks2Keeps calm and carries on

asked in Eurail & Interrail Passes

RE lines in Germany are they S Bahn or U Bahn

Are the RE lines like in Potsdamer Platz in Berlin, S Bahn or U Bahn?

2 years ago

Teresa SchmittRail rookie

asked in Eurail & Interrail Passes

ID Nummer auf Mobile Pass

Hallo, ich sehe in meinem Mobile Pass in der App bei “ID Number” dieselbe Nummer wie bei “Pass-Number”. Ich habe meinen Pass bereits aktiviert und will am Montag starten. Nun bin ich mir unsicher ob sie meine richtige ID Number haben? Was soll ich tun? Vielen Dank im VorausTeresa

2 years ago

Jaystrucks2Keeps calm and carries on

asked in Eurail & Interrail Passes

Transfering global pass from one phone to another.

Greetings,Is there a simple way to transfer a global pass from one phone to another? Thanks

2 years ago

anita_zecicRight on track

asked in Eurail & Interrail Passes

System doesn't let me cancel the trip

Hi fellow travel friends!I’m trying to cancel my trip on the website but the system just tells me “You are not enabled to cancel your trip” without mentioning a reason. Can somebody help me, I’m in despair. Thank you guys in advance. Best regards

2 years ago

Jaystrucks2Keeps calm and carries on

asked in Eurail & Interrail Passes

How do you board a local train on a day your using one of your global pass days.

I understand that you must add a local train on a day that your using one of your global pass days but how does it get taken off your ticket? Is there a scanner at most stations that you use? Example I’m using my first day of my global pass to go from Berlin to Munich. First I want to use a local S line to get to Berlin HBF. I’ve added travel from Potsdamer Platz to Berlin HBF. It now shows on my first day ticket. It no longer shows the trip from Berlin to Munich.Thanks

2 years ago

CeeCee101

asked in Eurail & Interrail Passes

Mobile Pass Not Working, no way to get a ticket!

We arrived in Europe today. Our first trip is supposed to be tomorrow, august 29. The mobile app will NOT let us get a ticket by adding a journey! We add the journey but the app will NOT let us get the ticket with the QR code. We spent 45 minutes at SBB help desk in Zurich train station and the guy could not figure it out either. Ther is no phone number to call Eurail. What do we do??? Eurail email says they won’t respond for 7 days.

2 years ago

ldanesRail rookie

asked in Train connections & reservations

Travel as a group

Hello,I will travel with my boyfriend starting Friday 3rd of September. We bought each a interrail pass and activated it on our mobile phones. We tried booking our first trip from Paris to Ancona. This travels needs seat reservations and we wanted to be able to book side-by-side seats but couldn’t find our way through the Rail Planner application to do this. Any help would be very much appreciated.Also I am wondering how the app and our web interrail account refer to one another because I can seem to find the trip I added in the app on my web account. In a word I would need help understanding how both app and website work and how we can travel easily together. Thank you,Loane

2 years ago

Jojo KoppenNew aboard

asked in Travelling by train

Inbound trip interrupted by a train strike in Germany. How should we continue?

Our Interrail trip is coming to an end and so far everything has worked out well. Now we are planning to head back from Marseille to Germany (country of residence) on Thursday (2 September). Starting that day is a major train strike in Germany which means that we’ll probably be able to come into Germany from france (til Frankfurt) but can’t reach our final destination (Leipzig). what options do we have now? We can’t wait it out in Frankfurt as we have nowhere to stay and the inbound travel day of our global pass will have been used due to the marseille - Frankfurt connection.

2 years ago

paula123456789Rail rookie

posted in Eurail & Interrail Passes

Booking not visible

Hey guys i booked an interrail ticket yesterday on the Deutsche Bahn site. i was redirected to the bahn.interrail.eu site. now i changed my mind and want to cancel it (i chose the plus upgrade). Unfortunately, I don't see my booking on either Deutsche Bahn or interrail. Deutsche Bahn can't help me and interrail support is unavailable. (I haven’t activated my pass yet)Can anyone help me here?best wishes Paula

2 years ago

hidde1202New aboard

asked in Eurail & Interrail Passes

Question about future promotions

Maybe a bit cheeky to ask but does anyone know if there are any 10% discount promotions in the pipeline? I have plans to travel but I'm waiting with my purchase for a promotion to save quite a bit on my ticket 😇😇😇

2 years ago

PatriciaNew aboard

asked in Eurail & Interrail Passes

One Country Pass

Hello erveryoneI am interested in using the one-country pass for France. I am from Germany and I found a connection from Mannheim to Paris with a TGV. This belongs to the french train company and is included in the one-country pass for France but I am starting in Germany. Now I am wondering which regulations count? Can I use the one-country pass because I am travelling with a TGV or is it not possible to use it because I am starting in Germany?I would be grateful to get more information about it.Thank you.

2 years ago

FranziskaNew aboard

asked in Train connections & reservations

Seat Reservation in Spain at station

We are in Tarragona and want to go to Gandia via Valencia. We need a seat reservation but the man at station doesn’t accept our Interrail pass as a ticket. What should we do now?

2 years ago

Monique LucasRight on track

asked in Eurail & Interrail Passes

I cannot cancel my inbound/outbound journey. What to do?

The plan was to use my inbound outbound day today. Due to strike in germany it's not possible to return to the Netherlands today. I can not cancel this inbound outbound thought i'm not going to use it today. But I do need it an other day, probably tuesday. What can I do best?

2 years ago

ShawnORail rookie

asked in Eurail & Interrail Passes

customer service email

Hi, I have sent two emails concerning the two passes I purchased, to customer service (orders@eurail.com) more than a week ago and have yet to get a reply...does anyone know if that is the correct email and if not, what the correct address is? Thanks in advance!J

2 years ago

Kamila GromadzkaRail rookie

asked in Eurail & Interrail Passes

Reservation refund/replacement of German and French part of my journey due to a strike

Hey Guys! I was supposed to start my first day of travel from Berlin to France on Saturday. Because of the strike, I could not start my trip. Deutsche Bahn customer service told me that I can use the old ones for the german Part of my trip and get new tickets for the route in France at the train station. But at the train station I was refused at the counter. I was told I can only use Deutsche Bahn tickets and in France I have to buy new ones. I can't reach anyone from intrail, only just now that I've found this forum. My outbound trip is blocked, I cannot book a new route from Berlin. In addition, so much time has passed now that I cannot use the global pass as planned...

2 years ago

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