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meridokNew aboard

asked in Eurail & Interrail Passes

Flashsale - bought too many tickets

Hi, I bought a 3month interrail ticket on Saturday evening on my mobile. When booking I saw there’s both a youth and an adult ticket but thought it’s because of some system stuff so didn’t think much about it. Today I realised I basically spend an additional €340 because I didn’t click things correctly. Does anyone know if there’s any way of contacting Interrail directly to figure something out or no chance? :(

1 year ago

Charlotte MooreRail rookie

asked in Train connections & reservations

Can't add Venice to Germany trip to German pass

I have a 3 day out of a month German pass and want to add my train from venice to munich however when I go to reserve the train journey it says that one of the countries is not valid despite the trip being included in the german rail pass. Does anyone know why this is happening? Already booked my venice hostel!

1 year ago

DonnykNew aboard

asked in Train connections & reservations

Can't book reservtions Regensburg to Vienna- ''one of the legs can't be booked''. Can I catch the train without reservations?

I have a eurail pass. When I try to book the reservation the message says “one of the legs of your journey can not be booked- look for alternate connection. I am thinking the reserved seats are fully booked.my question is can I just catch the train without a reservation

1 year ago

JolynelysiaNew aboard

asked in Eurail & Interrail Passes

Unsure about the One country pass travel days

Hello there! It is my first time visiting Europe and I am unsure of how the One country pass works. Would really appreciate if anyone could provide me advice so that I can plan accordingly and buy the right tickets.My itinerary for Italy is as follow:15 August: Travelling from Domodossola to Milano Centrale. Then travel from Milano Centrale to Venezia S. Lucia (considered as 1 travel day) 16 August: Travelling from Venezia S. Lucia to La Spezia (considered as 1 travel day) 18 August: Travelling from La Spezia to Roma Termini (considered as 1 travel day) 19 August: Travelling from Roma Termini to Naples Central station (for a day trip to Pompeii). Then travel from Naples Central station back to Roma Termini (considered as 1 travel day) 20 August: Travelling from Rome Termini to Fiumicino International Airport (considered as 1 travel day) As long as within the day itself, and within 24hours (ending at midnight), I will be able to take unlimited trains with the One country pass? Therefore

1 year ago

RenjieNew aboard

asked in Eurail & Interrail Passes

Credit card charged for the Global Pass Promo but the account shows failure

Anyone experiences this problem as well? My account shows no order.Thx!

1 year ago

egeFull steam ahead

asked in Eurail & Interrail Passes

After activating my pass, do i just show him my interrail pass and reservation pdf?

Hey all, just did a bologna - munichmunich - bologna reservation for 6 euros total through ÖBBAfter getting my reservation on email, I went on Interrail app Went to My Trip Added return to my tripMy question is, is this all I have to do? After activating my pass, do i just show him my interrail pass and reservation pdf? Because on the journey, it still says “seat reservations required” so decided to ask is this all I have to do after booking seats and wondering if there is a guide for this. Thanks in advance

1 year ago

KarenschNew aboard

asked in Eurail & Interrail Passes

Can't change first day of travel

I read the instructions, and help with FAQ to change travel day: I start in 2 weeks. I first had first travel day on 15th, but I can only start the 16th, and I need all of my travel days at the end of the journey. I cannot find where to change this date, on both mobile app and on website.

1 year ago

DeniseBRail rookie

asked in Train connections & reservations

Reservation time does not match the train times on the website

Hello,I booked a reservation from London to Paris via Lille. According to my reservation the train leaves at 11.04 but when i look for the train on the website I cannot find it to add to my trip. I now understand that the app is offline so times may not match but I thought the website would be correct - also does it matter if the time in my trips is different from the reservation.Sorry if this is a bit basic but I am a newby.

1 year ago

elliejanelFull steam ahead

posted in Eurail & Interrail Passes

App says '' no journeys have been added''

Is there any reason why this keeps happening? I have activated the pas because it’s been scanned multiple times throughout my journey but now it says no journeys have been added? This has been done for a couple of my travel days but still says that I have 1 less travel day than I should have?!

1 year ago

GaspardNew aboard

asked in Train connections & reservations

Delivery time seat reservation paper ticket

Hello, I am in Romania and I want to book the train for Tuesday June 7 which goes from Brasov to Budapest. the ticket is a paper ticket, On your site you indicate a maximum of six working days so I am on time. But when I want to book this ticket on the booking tool, I am told that I am too late because the date of arrival of the ticket by post is June 19. Should I trust this arrival date of June 19 or the 6 working days indicated in your FAQ on the site? Thank you for your reply Gaspard Noisy

1 year ago

cdbyeRight on track

asked in Eurail & Interrail Passes

novevenNew aboard

asked in Train connections & reservations

Failure to submit Delay Compensation

Hi there,I'm trying to submit the Delay Compensation form but it just doesn't work.Every time after I clicked submit, the browser automatically cleared all the information I put in and I didn't get any submission confirmation.I have changed browsers and even laptops, it didn't help.I cannot find any email to contact regarding this issue either.Please help!Many thanks!

1 year ago

CPNNew aboard

asked in Train connections & reservations

No ticket available Lesce Bled to Zagreb Glavni. Can I buy it online or at the station?

Hello! I want to know if i can buy two tickets from Lesce Bled to Zagreb Glavni Kolod station for june 13. I don't see the ticket available in the page, and i was wondering if i can buy it online or if i can buy that same rute in the Bled station in the same day. The ticket that i want to bay goes from 17:51 to 20:46, and it is a direct rute.

1 year ago

GaspardNew aboard

asked in Train connections & reservations

Delivery time seat reservation

How long did it take for your paper seat reservation to be delivered ?

1 year ago

jonasi98Right on track

asked in Train connections & reservations

Seat Reservation Lyon-Barcelona

Hello, I have a question about seat reservations in France. I want to travel from Lyon Part Dieu to Barcelona Sants on the 30th august. (RSC 9734). I can book the reservation via Interrail, but since it is a Paper ticket, it will be delivered on the 29th august to Austria (where I live), so this is the day when I plan to start the journey. Is there a way to buy the seat reservation now and pick up the ticket at the railway station in Lyon? Or do you have a recommendation? I only have one hour waiting time in Lyon, is it possible to buy the ticket there? Or are chances high that the time is not sufficient to buy the seat reservations locally or even worse, that tickets are not availabe any more?If anyone could help me, this would be really great, I am really frustrated :D! Thanks in advance!

1 year ago

elliejanelFull steam ahead

asked in Eurail & Interrail Passes

Travel days missing

Why does this say 6/7 travel days used when I should have 5/7 used? Will this affect when I try to use it for my last destination? I’ve still got Ljubljana- Venice then Venice - Rome (although I’ve reserved the seat to Rome so not sure if a travel day is needed then)

1 year ago

GarryBNew aboard

posted in Eurail & Interrail Passes

Postal address for return of paper pass to obtain refund

Hi,I am trying to find the postal address that I should send my interrail paper pass to when requesting a refund. I live in the UK.I have gone through the process online and received a Return number and told to quote this when returning the pass, but there was no address given as to where to send my pass to!Is it the same address that I would send a completed pass to - ie ‘3503 WB UTRECHT, NETHERLANDS or is it the address in Co Kildare in Ireland where it was sent from or perhaps even the address in Frankfurt! Obviously I want to send it to the correct address but I cannot find this information any where on the interrail website. Please help me, I need to send it back in the next few days. Thank you.Alma

1 year ago

spacemanvtKeeps calm and carries on

asked in Train connections & reservations

How do I get a Pass Cover Number?

I have emailed customer service that i need a Pass Cover number with no response, can anyone assist me? thanks!

1 year ago

Maxime en écosseRail rookie

asked in Train connections & reservations

Changement d'horaire

Eurostar à changé l'horaire d'un train sur lequel j'ai une réservation. Ils disent qu'on doit télécharger un nouveau billet avec le nouvel horaire mais où ?Ils ne donnent pas de lien dans le mail !Dans l'application interrail quand je consulte mes réservations le train est toujours à l'heure initiale

1 year ago

Rosalie PomerleauRight on track

asked in Eurail & Interrail Passes

Wrong date of birth on my eurail pass

My date of birth is wrong by one day on my mobile pass and I need this to be changed, because I’m going to have to use it in 3 days, so on june 1st. I’ve already contacted the costumer service and it’s been over a week. I’ve resent an email yesterday and no response. I’ve tried to contact eurail on facebook saying it’s urgent, but it keeps making me send an email.

1 year ago

Valerie JenkinsonNew aboard

asked in Train connections & reservations

Pass cover number to book trips

I am trying to get into my Eurail pass to book trips but I need my Pass#. I have the confirmation email with an order # but don’t see another number . I tried en tereing the order # but it did not accept. The chat is useless and I can’t find the Pass #

1 year ago

Tchoupy63Right on track

asked in Train connections & reservations

Anyone who knows what the chances are that trains are fully booked when I arrive in Spain and want to make a reservation?

I know there are 2 options for making a - compulsory! - reservation for a domestic medium or long-distance train in Spain. As I'll be in Spain a little over 6 weeks from now, both options (in person or calling which only gets me a 72-hour reservation) aren't possible now.Anyone who knows what the chances are that trains are fully booked when I arrive in Spain and want to make a reservation? I'm talking about Bilbao-Salamanca with a change in Miranda de Ebro, as shown on Renfe's own website (little less than 6 hours, while the DB app shows one of 8+ hours and the Railplanner app tells me it takes more than a day).Renfe - Train list

1 year ago

dwolRail rookie

asked in Train connections & reservations

Seat Reservations sold out on Eurail but tickets available on Eurostar

I am not sure what I am doing wrong but hope someone can help. Looking to book From Amsterdam Centraal to London on 23 June 2022 with seat reservations on my pass. The morning trains (ideally 10:15) are showing no seat reservations available. However, on the Eurostar site it is showing availability on all trains. Can anyone help?

1 year ago

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