Skip to main content

Get ready to travel

To ask all about our Passes, reservations & more

10000 Topics
G
ginnyNew aboard
asked in Train connections & reservations
Account and app not connected so cannot book seats

Hi - i have interrail passes and downloaded the rail planner app, added the passes and activated them. I have created a trip and want to book seats for some journeys so have used the link which goes to the Eurail website and asks me to log into my account - done that but my trip isn’t there and it says I need to create one to book anything. Also then asks me to connect travellers to that trip - my passes are already connected to the trip in the app. Do i really need to put the whole trip in twice and how does it know it is the same trip. Have spent days trying to do this and already lost some journeys as seats are now sold out. Can anyone help me see what i am missing here?

3021
R
Railmaster
L
LauraverpNew aboard
asked in Train connections & reservations
Seat reservations Spain & France. No options

Dear all,  My friend and I are trying to book seat reservations for the trains in France and Spain. We would like to travel the 12th of July from Rotterdam Centraal (NL) to Madrid in Spain. But, interrail seat reservation booking system does not give us any options. All possibilities are not available with the note to come back later. We already tried to call SNCF and other rail stations. They can book for us till Valence TGV (FR) but, we can not find a train from Valence TGV to Madrid. Is this possible to book? And where? Does anybody have tips for us to book the seat reservations we are aiming for.  Thanks. 

1681
M
Full steam ahead
R
Rose BaileyRight on track
asked in Eurail & Interrail Passes
How do I remove journey from My Trip?

My husband and I have 3 month global passes (on app)which we’ll activate in September.  I’ve been planning journeys and adding them to My Trip.  I haven’t added them to the pass as I gather it’s best to do that on the day, for flexibility.  However I’ve changed some of our planned itinerary and want to delete some journeys from My Trip.  Cannot see how to do this.  Can anyone advise? Thanks 

19392
R
J
Jelte058New aboard
asked in Eurail & Interrail Passes
Activate Pass - Enter ID number (Netherlands)

Hello, At step 3 of activating my pass, i'm asked for my ‘Passport or ID no’. There are two numbers in my passport:Persoonsnummer/personal no. Documentnummer/document no.The personal no. can be compared to an SSN. Which one should I enter?

1522
M
Full steam ahead
R
Raissa050607Right on track
asked in Eurail & Interrail Passes
Reservation not required; Use of the trains

HI, quick question: if the reservation is not needed that means we can jump in the train only with the pass?No need to do any procedure before that?It is not clear to me if I need anything, as I should register the trip on the app isn’t?ThanksRaissa

452
M
Full steam ahead
Y
Yann LORANSRail rookie
asked in Eurail & Interrail Passes
IPhone reset containing my pass

Hello, I have a small problem: I have a mobile Interrail Pass. However, due to an issue with my IPhone, I had to reset it. As my pass was registered on the railplanner app, and as I tried to enter the code of my pass on the app, the app said "your pass is already registered on another device". But that's not possible, I had to do a reset of my phone.I will probably have to change the battery of my Phone, so maybe I will have to ask the same question another time if the Apple Store has to reset again my phone or if I have to change my phone. I will be travelling very very soon, so if I can have an answer quickly that would be greatly appreciated. Thanks,Yann

722
Y
S
StijnDemNew aboard
asked in Eurail & Interrail Passes
incorrect date of birth: customer service does not answer, leaving on 2/7

Dear community,I’ve contacted the costumer service on 31/5 with the question to change my date of birth (I’ve made a mistake in the year of birth). I wanted to make the seat reservations but the wrong date of birth is on those documents as well, so I’m waiting until I receive news from them. I did activate the pass already, so I hope this does not make any difference? I’m planning to travel to Sweden and Norway and for Norway it is more difficult to get the seat reservations then Sweden… I’m leaving on 2nd of July. Is there any way to contact costumer service by phone? Thanks for your answer!Stijn 

721
R
Railmaster
Erkki Tolonen
Erkki TolonenRight on track
asked in Train connections & reservations
Impossible to reserve seats in french trains if you live in nordic countries

I tried to reserve seats to France - Spain train. Unfortunately reservations for trains between France and Spain are only on paper. The system calculates that it takes more than 4 weeks to deliver tickets to Finland. So I called directly to SNCF and they could have made the reservation, but they don’t accept visa  payments from Nordic countries so the reservation was impossible. They advised to contact Interrail again. Which is a dead end cause only paper tickets and delivery is impossible.

20015
Erkki Tolonen
Franziska
FranziskaNew aboard
asked in Train connections & reservations
Reservations in France and Spain.Available?

I read that taking reservations in France and especially in Spain (at the stations) ist very complicated and that reservation seats are very rare at the moment. I’m thinking about getting a global pass but of course, I can’t check if there are any reservation options left for my dates if I didn’t buy the pass yet.. (I’m going in August/September). Does anybody can give me some advice here? Thank you!

672
M
Full steam ahead
Maureen ten Dam
Maureen ten DamRight on track
asked in Train connections & reservations
I have lost my paper train reservation ticket

I made the reservation from Amsterdam to Brussel, Lyon, Barcelona. The ticket Lyon Barcelona is a paper ticket, which I received at home, but I lost it in the moving my new house.Anyone an idea if it is replacable?LYON PART DIEU (France) 07 April 2022, 14:35 BARCELONA-SANTS (Spain) 07 April 2022, 19:32 4hr 57min Booked

2353
H
Franziska
FranziskaNew aboard
posted in Eurail & Interrail Passes
Any experiences with Interrail Italy?

I’m thinking about taking the Italy Pass. I checked and realised there are reservations needed but obviously they can be bought online the italian railway website, so it seems really easy. Is there anyone who already did an Italy Interrail journey and give me some feedback?Thank you in advance!

754
seewulf
Railmaster
A
AndrewsRight on track
posted in Eurail & Interrail Passes
A personal experience of using Interrail Passes

After my recent experience with our Interrail Passes, I will not be using them again.  Here’s why. First, the process of fixing reservations is unbelievably complex.  My partner and I wanted to travel from London to Seville and back, using 4-days-in-30 passes.  This was our first experience of long-distance train travel down through Europe.  Preparing the trip took me hours of work, much of it very frustrating, mainly in order to set up the required reservations.  Some I was able to do on the Interrail site - that was fairly straightforward.  Others, like those within Spain, had to be done directly with the operating rail company, who mailed the paper tickets several days later.  And even those done through the Interrail site hit problems later, the main one being that, even though I did the bookings for my partner and myself at the same time, and even though our passes were both on the same device, several of the reservations came back with us sitting not only apart, but in different

11985
T
Full steam ahead
Mike Zagalo
Mike ZagaloNew aboard
posted in Travelling by train
What are the rules in France and Spain regarding travelling with a dog?

Planning to travel with my dog (big dog 35 kg) super relaxed and old , from Germany Berlin to Spain Zaragoza , does anybody know about the rules in France and Spain if is allowed to bring my dog with me ? Do i have to get separate dog ticket and so on ? Thanks so much im advance for advise :) Enjoy summer everyone 

611
M
Full steam ahead
R
rcrajRail rookie
asked in Train connections & reservations
Barcelona-Paris seat reservation - won't arrive in time

Hello, Hope everyone’s well. I am trying to book seat reservations from Barcelona to Paris for 16th July using my global mobile pass. Eurail website is not showing price for that date and when I choose 15th which is available it asks me to enter delivery address. I have tried multiple addresses in Europe but it says according to our estimate the tickets won’t arrive in time. I tried calling 0033184943535 but I ended calling after selecting english. I just want do book the seat reservation in advance so it doesnt get sold out. It would be great help if you guys can suggest any alternate way to book this journey.

2275
R
S
SoerenKraghJespersenRight on track
asked in Eurail & Interrail Passes
Refund not available on web-site and support is not responding :(

Dear EurailI have purchased a Eurail pass with Plus 20-Dec-2020 and the order confirmation clearly states "The pass is fully refundable without a fee, however the fee for Plus is non-refundable" (IN30227660).06-May-2021 I received a mail that the activation period was extended until 31 august 2022. Unfortunately, summer plans are so that the travel can't be made this summer and a refund is there necessary.However, when I login to my account - the ability to apply for refund is not available where it should be as per your help information.I have contacted your service department 04-Jun-2022 using your facebook support option to get this error fixed or a refund done - and received confirmation e-mail confirming receipt of the request. I have not heard anything back yet.I don't think > 2 weeks response time for a simple support request like this is reasonable - and the money is needed to pay for the alternative summer vacation!Can you please prioritize getting this service request mana

7210
S
Sandra Fömpe
Sandra FömpeRail rookie
asked in Train connections & reservations
Can't book TGV from Paris to Nice

Hello,i tried to book reservations from Cologne to Paris with Thalys and from Paris to Nice with the TGV 6165. It is not possible to book any seats in both of the trains via the Interrail-App.If i try to book it via www.b-europa.com then I have to fill in a Pass Cover Number, which I don’t have, because I have a mobile pass.I checked the entries here and found out, that Interrail can offer this Pass Cover Number.We need help! If we don’t book this trains we have to cancel all of our plans :(  

2124
R
Railmaster
Alison Whitacre Firth
Full steam ahead
Alison Whitacre FirthFull steam ahead
asked in Train connections & reservations
Trying to reserve seats for Paris to London. Reservation tool won't load

I’m currently in Europe, needing to reserve 2 seats on the Paris to London Eurostar June 22 (2nd class).  The reservation tool won’t load and the alternative site doesn’t recognize my pass numbers.  Please help!!

1267
R
Railmaster
M
MariadlmorenaRight on track
asked in Train connections & reservations
Reserva de asientos

Hola! Tengo el Interrail global pass y estoy intentando hacer la reservas de asientos pero el programa me dice precios no disponibles o me dice que lo haga por &quot porque no está disponible en Interrail no entiendo que significa o como poder reservar para final de julio, alguien puede ayudarme?. Gracias 

722
M
P
ptravellerRail rookie
asked in Eurail & Interrail Passes
German residence permit holder without passport

I have a residence permit in Germany , my passport is at the UK embassy, can I still travel outside Germany with the interrail pass? Can I activate the pass with my passport number even if don’t have it physically when traveling?, I just have a picture of it and a proof that my passport is at the embassy. 

3395
A
Full steam ahead
David Zwerin
David ZwerinNew aboard
asked in Eurail & Interrail Passes
Buying Eurail pass in ireland - shipping will take long

I am trying to buy a couple of 5 day Eurail passes for Ireland for a July trip, but the website is telling me shipping will take until mid-August? Is there anyway to get this shipped much much much faster, like within a week. Or alternatively, can I just buy the pass at one of the Dublin train stations? if so, how much more will that cost than purchasing online? Thanks

972
A
Full steam ahead
D
dressedindreamsRail rookie
asked in Train connections & reservations
Impossible to book seat reservations - no need for Interrail pass

Hi, I have bought a Global Mobile pass (7 trave days/1 month) and was planning to take this route in a few weeks:Gothenburg - Copenhagen - Hamburg - Frankfurt - Marseille - Barcelona Before I bought my pass, the “book reservations” page made it seem like I would be able to book all of the seat reservations with no issues and it showed me the prices too. However - as soon as I had bought my pass and logged in, it started only telling me “Prices unavailable” or “Prices temporarily unavailable” for the latter part of the trip. It doesn’t matter which departure or date I choose. If I go to bahn.com and sncf.com the train tickets I’m interested in are all available, but for a full price. I could buy these instead, but then there’s absolutely no reason for me to have an Interrail pass and I feel like I have poured money down the drain.Any suggestions on what to do? Thanks in advance.     

34336
R
Railmaster
Joël Hänggi
Joël HänggiNew aboard
asked in Eurail & Interrail Passes
Unable to add my trip in the app

Hi everyoneI’m planning my trip for this summer. I’ve already bought my pass. The pass is connected to “my interrail trip”. Today, I downloaded the app and I wanted to add my pass. I was able to add my pass but in the second step I am not able to choose my trip called “my interrail trip”. I just can create a new trip. According to the guide I would have here the option to choose “my interrail trip”. What can I do?Thanks for your help!

591
R
Railmaster
F
FreireRail rookie
asked in Eurail & Interrail Passes
Wrong first travel day

Yesterday (18th of June) i was on the rail planner app planning my trip and using it to see if there were connections by train between different cities. Automatically the travel day was set for today (19th of June) . I didn’t notice this and midnight went by and it kept like this. Now the pass is activated and it appears i can’t change the fisrt travel day. I only want to start my trip in middle of July. I can’t change it on my own but is it possible for someone to help? It would be a huge heartbreak to lose the pass and the experience.

2198
A
Railly clever
Sander Solberg Øren
Sander Solberg ØrenRail rookie
asked in Eurail & Interrail Passes
(inbound/outbound) journeys activated but did not go. How to reverse this?

Hi! Im going on a trip in some days and had to go to another city in my country. I tried to activate multiple journeys. I didnt go but ive used up my inbound/outbound journeys. Is it possible to get these back considering i didnt go?  

773
Sander Solberg Øren
B
BrionyNew aboard
asked in Train connections & reservations
French Seat Reservations Paris - Barcelona - Marseille; ''won't be delivered in time''

Hi, I’m from England. I’m trying to book seat reservations for Paris to Barcelona  (29th June) and Barcelona to Marseille (1st July). When I try and make the seat reservations it says the postal tickets won’t come in time (even when I put the address as a hostel in France and these trains are over 10 days away). Is there a way to make seat reservations online? Will there still be seat reservations available if I go into a train station in France on the 28th June?

1331
A
Railly clever
Terms and Conditions & Privacy Policy