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My partner and I bought 2 interrail tickets for 7 days only to realise that we only needed 5 days. As suggested on the interrail website, we bought our 5 day pass and requested for a refund of our 7 day pass. It has been over 2 weeks and we STILL haven’t had a reply from customer service although they said they would reply within 48 hours. We are owed approx £600 which they were very quick to take from us and are very slow to refund. In these difficult times, money like this is very important. Does anyone know any other ways to contact customer service to chase this up? I want to avoid a formal complaint but should they delay our refund much longer I see no other option.
I desperately need to change the information on my pass and I have contacted customer service about it. They advertise as a 48 hr response time but I have been waiting 4 days now with no response. Has anybody else had this issue before and if so did you end up getting a reply? Thanks
Hi there, I am doing a little research on whether I want to buy a Global pass with Interrail and I need some help from experienced travellers here. My travel plans are basically flexible travel whenever I want to go somewhere I hop on the train. I want to go towards the south of France and Spain first, probably going into Portugal at some stage, move back up through Switzerland and Italy, Germany etc. Now, I am looking at a slow travel plan, so go from Amsterdam to Paris, from Paris to Lyon etc etc. BUT, If I look up the train from Amsterdam to Paris on this website I get: We can't find any trains that match your search. Please change your search and try again.If I look it up on any other booking website such as Omio, there definitely is a train available..? Then I look in the Interrail App if I can find trains (mind you, I do not have a pass added yet) and they state that there are trains but the seat reservation is FROM €35!? Per person? that seems insanely pricey after spending 73
I will be travelling to Europe in a few days time and have registered with a EURail Global Pass. While the ‘Planner’ function in the app has been useful for ‘My Trip’, I have faced repeated issues where the selected date of the travel either disappears or is adjusted to the wrong date. Can this be resolved ASAP? For a large organization such as EURail, app issues like the above-mentioned should not be occurring on a permanent basis as it affects travelers who should have ease going from place to place on time.
Hi all, we are travelling now and suddenly cannot add a travel day to the interracial pass. Is something goes wrong, and try again (see screen shot). So we have to catch a train in half an hour, and what now?? We already removed the specific journey and placed it back in the app. Nothing changed. Help!
Dear, my eurail mobile pass is not working, moreover since April 23 I have sent emails to App support and have not had a response. I can’t activate a Day trip, so i cant have a ticket. Therefore, today, April 26, I had to buy a train ticket from Vienna to Prague, document is attached. At the OBB office they told me that this ticket will be reimbursed by them. Ihope to have an answer soon and have the necessary support to solve the problem of my pass.
!urgent!Hey,I can‘t add a journey to my pass in my mobile ticket. Every time I try I get a notification „something went wrong“. Generally, my pass is all set, I didn’t use any of my travel days yet…The viability period of my pass starts tomorrow. Is this the problem? I thought I could add and activate a journey to my pass beforehand…I am really devastated…
I’m trying to book reservations for a trip to Angouleme and La Rochelle in June. Before buying my internal passes, it looked as though this would save money as the reservations would cost only 10E each, but now the website says there are none available, and when I go on B-Europe website the costs are higher, and then when I try and book I need a number from a paper pass, which I don’t have. I’m booking from the UK so not possible to go into a French station, and as we have fairly limited time to travel, I don’t want to risk waiting until the day to book.Are there any other ways to book seat reservations? Also is it likely that there will be any cheaper reservations available if I wait, or do they get booked a long time in advance? Thanks in advance.
Hi!!I have two questions:1. How can I know if all possible trains for this summer have been published on the web? I´m trying to find a train that suits me but I haven´t managed to find it yet. Can trains still be published 1 month in advance or something like that? 2. We´re looking for a train that takes us from Amsterdam to Berlin, travelling through the night, but the ideal train for us doesn't allow reservations. On the website we can see that sometimes it says that the train might be full, but on the information the train is marked as "No reservation needed". Does that mean that we can just hop into the train without any reservation? As it is a night train we would like to have seats to have some rest, how can we make the reservation? I´ve heard that the day of our arrival to the station we might have the possibility to book some tickets. Thank you in advance for your help :)
Hi! We are two friends who are traveling together and we have our passes on different devices. My friend made a trip and was able to connect her pass to it, but I am not. She sent me the link for the trip but I am not able to see the trip we have planned? The trip is connected to the pass but its empty, I can’t see the journey we have planned only that my pass I connected to a trip. How do I fix this?
Hello.How can I reserve a seat in Eurostar with the Eurail Pass discount? I know that it can be done in Eurail website and b-europe, but for some reason the are no trains for May 30th in any of these sites. Why there are trains all May but just that day the tickets are sold out? Eurostar have trains for that day but I don’t know where to use the code.Thanks for your time.
Hello, I want to travel three months and come back to my home country (Germany) during the first one. That’s why I bought one pass with 4 travel days within one month and another one with 15 travel days within 2 months. Two of the 4 days from the first pass I want to use to get off my home country and to come back. Means there is one left. As I can’t use this one to start from my homecountry again, I want to know, if I can use for the second time to leave my homecountry the second pass I bought (14 travel days within two months) to get to France and if it is possible to afterwards (but within the 30 days) use the first pass again in France (not homecountry) so the 4th travel day wouldn’t be wastetd. This means for a couple of days two passes would be activated for the same time and person.Is this possible? Thanks for your answer.
Is it easy to get reservation seat on departure time instead booking in advance? (traveling with Eurail Pass)Journey 1: Brussels-midi to Paris (Around 6pm in Mid May)Journey 2 : Paris to Lucerne (Around 8-9am in Mid May)Traveling With Kid
Hi all; I just wanted to check whether there is any issue with having unconnected journeys on your pass e.g train from Nice to Genoa, and then next journey Milan to Venice? Between Genoa and Milan we might get a different form of transport to save travel days. Will that be an issue? also does it matter if you have whole country gaps? E.g. travel days get you to Greece then your next train is in Spain (after flying)?
We will be a party of four from Canada who will have Global Eurail passes, and plan to travel on a Eurostar from London to Brussels in August.Three of us will begin using our passes in mid-July and the fourth will arrive in London from Canada a few days before we will travel to Belgium.We know that time of year is busy and the number of seats available for 2nd class Eurail pass holders is limited.Must our Eurail passes be activated before we can reserve tickets on the Eurostar?Thank you for your help.
Hi all Is it possible to print out the mobile pass (i.e. to print out the QR code)? I understand that the old paper tickets are no longer an option but, for example, the British mobile passes can actually be printed out and then you just show the ticket inspector the QR code on the piece of paper. It will be for an elderly person of 85 (his last travel trip :-( ) who is not tech savvy at all and he is extremely panicked at the idea of having it all on mobile. I’d really appreciate any insight. Thanks so much!
Hello, I need to book 2 adult tickets for seat reservations from Barcelona Santa - Madrid Atocha Cercanias for the 28th April. It says on the interrail app that it’s book in the station only. Is there any possibility that it can be booked online with any other site?
Sorry if this is a silly question. We are hoping to Inter rail this summer as a family of four - the reservation fee is showing as 46 euros for the Paris to Barcelona overnighter but it doesn’t specify if that is per person or not. Just trying to make sure we have all the costs tallied before we proceed- thanks!
Hello everyone, I bought a 10 days within 2 months pass and I want to make sure I understand correctly how to count the 2 months, because I read something that didn’t sound right to me. Let’s say I start my trip on the 20th of August. So since 2 months equal 8 weeks, the last possible travel day would be the 14th of October, right? Thanks in advance for clarifying! :)
I am trying to go from Amsterdam to Berlin and do it overnight w a friend, we are going to travel to Frankfurt first. When booking a seat reservation can you not pick your seat on EUrail website? If not, how do you go about picking your seat together on trains that require a reservation?I have the mobile global flexi pass if that helps.
Hello. We have a global pass and we are trying to travel from Budapest to Belgrade in order to get to Athens. However, we cant find in the app a train from budapest to belgrade. What can be happening? Does the global pass cover this area? Thanks for your help and pardon me for my english (not native tongue, we are from Spain)
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