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12275 Topics
Chiara Paradiso
Chiara ParadisoNew aboard
asked in Travelling by train
Delucidazione uscita delle tratte ferroviarie

Salve, vi contatto per avere alcune informazioni riguardo interrail. Abbiamo acquistato un pass e vorremmo pianificare il nostro viaggio per agosto. Dato il periodo di alta stagione avremmo la necessità di programmare il percorso per prenotare gli ostelli. Quando saranno disponibili le tratte ferroviarie di quel periodo? E vorremmo sapere se le tratte ferroviarie sono fisse, per regolarci eventualmente con le tratte di maggio.

352
M
Full steam ahead
2 years ago
W
winiRail rookie
asked in Eurail & Interrail Passes
Can't activate my last journey

I have four days of travel, three went well, the last one doesn't work:“Your Pass isnt’t valid in some of these countries”But the same trip in the other direction worked out well. What can I do? I already have a reservation. Thanks for the help, the first trip starts tomorrow. No response from customer service for three days.

1176
M
Full steam ahead
2 years ago
elliejanel
Full steam ahead
elliejanelFull steam ahead
asked in Train connections & reservations
What’s the best/cheapest way to get from Rome city centre to Rome Fiumicino airport?

What’s the best/cheapest way to get from Rome city centre to Rome Fiumicino airport. Something like a reliable company or train/bus. Would this have to be pre booked or book when I’m there? 

7253
R
Railmaster
2 years ago
elliejanel
Full steam ahead
elliejanelFull steam ahead
posted in Train connections & reservations
Airport pick up from Berlin

Is there a reliable/trustworthy taxi/bus company they do journeys from Berlin airport to the city centre/Hbf station? Are trains available for this instead? 

1145
R
Railmaster
2 years ago
elliejanel
Full steam ahead
elliejanelFull steam ahead
asked in Train connections & reservations
No train reservations

I’ve planned out my  route using the Rail planner app (Berlin-Brussels-Paris-Zurich-Vienna-Ljubljana-Venice-Rome) and selected the ‘no seat reservation’ options so no journey in my route needs a reservation. I know journeys may take a bit longer and I’ll be standing but is this okay to do? I don’t want to get to the train and need a reservation, although my route doesn’t need any. However if I did need to reserve could I do this when I needed to board? 

2237
R
Railmaster
2 years ago
M
mspohrRail rookie
asked in Eurail & Interrail Passes
Where is order page with prices and options?

I’m finding this website very frustrating. I want to find the page to order my passes but all I can get is endless pages asking for my dates and itinerary. I don’t have my exact dates and have only a general itinerary. We don’t like to travel with a set itinerary and that is why we used to like Eurail since we could just decide at the last minute where and when to go.Anyway, I would like to find a page which lists all of the options and prices without entering my itinerary.Any help?

465
R
Railmaster
2 years ago
T
TeresaNew aboard
posted in Train connections & reservations
Interrail Portugal - Se puede reservar en cualquier estación?

Hola, en mayo voy a Portugal de Interrail yo sola, estoy leyendo comentarios de que es muy difícil subirse a los trenes con el pass móvil, que ponen muchas pegas y que en las estaciones a veces no hay revisores. Tengo que reservar dos trenes de larga distancia y ya he visto que solo se puede hacer en taquilla. Se puede reservar en cualquier estación? Gracias

1412
R
Railmaster
2 years ago
T
tobyNew aboard
asked in Eurail & Interrail Passes
pass refund

Hi, I'm just looking for the address I need to send my pass to get a refund, thanks 

491
R
Railmaster
2 years ago
M
MaditaditaNew aboard
asked in Train connections & reservations
using the pass for a day trip

Hey there!I and my friends are planning a vacation in the south of france this summer. We want to use the 1-country-pass to get there and get back home (we live near the french border, so that’s fine). We want to know, if we can use the third travel day to explore the surrounding area. Is that possible? Because we would finish the trip right where we start it.For example:Could we travel from Cannes to Nizza and back to Cannes in one day with the ticket?  

472
M
Full steam ahead
2 years ago
Alkmini Tsoutsoulopoulou
Alkmini TsoutsoulopoulouNew aboard
asked in Train connections & reservations
Spain to France

Hi I wanted to ask if there's any way to travel from Spain to France, only using the global pass.Without paying reservation seat 

5733
L
2 years ago
Guido Safdie
Guido SafdieNew aboard
asked in Eurail & Interrail Passes
what pass should i buy?

Hi! Im from argentina, i need to go only from london to paris, and then i will stay in paris 3 days. which pass should i buy

371
R
Railmaster
2 years ago
Emma Dln
Emma DlnRail rookie
asked in Train connections & reservations
Réservation

Bonjour, j'ai gagné un pass interrail et j'ai choisi le pass flex. J'ai voulu commencer à planifier mon voyage mais je rencontre un problème : quand je mets ma destination pour choisir un billet de train c'est marqué qu'il faut que je paye... Je ne comprends pas comment fonctionne l'application étant donné que je ne suis pas censé payé mes billets de train. 

874
R
Railmaster
2 years ago
B
Keeps calm and carries on
BdriftKeeps calm and carries on
asked in Eurail & Interrail Passes
2nd class with 1st class pass

Am I allowed to sit in second class with a first class pass?

1281
R
Railmaster
2 years ago
S
sopmazRail rookie
asked in Train connections & reservations
Amsterdam to Bern Train Reservations

Hello!Myself and three friends are planning on taking the train from Amsterdam to Bern, Switzerland this May. However, we are running into issues when trying to book the reservations. It appears that the Frankfurt connection is not allowed due to construction. Does anyone have any advice on how to get between these two destinations? I have read that some German trains do not require reservations. Any clarification would be helpful! Thank you! 

1836
S
2 years ago
Diego Bulgarelli
Diego BulgarelliNew aboard
asked in Eurail & Interrail Passes
IMPORTANT PROBLEM

hi, i have a problem. I bought the pass and activated it in the app, then my phone broke and in this new phone, from which I am writing non, in the app it tells me that I cannot use the ticket I bought because it is already in another device, how can I do?

372
R
Railmaster
2 years ago
B
Keeps calm and carries on
BdriftKeeps calm and carries on
asked in Train connections & reservations
Trenitalia tickets issued as 1st class for 2nd class pass holders

I have a couple of questions about the tickets (seat reservations) I received from Trenitalia booked via Interrail.The ticket says we reservated First Class tickets, but we reservated second class (our pass is for second class). Why? We are all 16/17 years old and is says we are adults. Is this correct?

67614
Angelo
Railmaster
2 years ago
Islandwahine
IslandwahineNew aboard
asked in Train connections & reservations
global Pass and Reservations

A family of 3 traveling during the holidays in the month of December. Since we know this far in advance where we want to go, can we start making reservations? We don’t want to run on the trouble of loosing traveling days, we have limited time and big plans. We will star in madrid Spain, go to France (Normandy) Germany, Austria, Italy and head back to Madrid. Any suggestions? How is traveling during Christmas? Please help us make our trip easy. We are debating if we should rent a car, rather than buy the global rail pass. If you can assure us, we will buy the tickets 

985
M
Railmaster
2 years ago
N
NatRight on track
asked in Eurail & Interrail Passes
Can I update my first travel day to be earlier than planned?

What I mean is if I already activated the pass with the first travel day on 23 Apr. In case I want to travel earlier which is on 22 Apr. Can I add just 22 Apr train to the trip (which belong to the pass) and that will work?Thank you very much for your help.

943
R
Railmaster
2 years ago
E
Emma IlonenNew aboard
asked in Train connections & reservations
Travel days

I’m leaving for my first Interrail trip next week and I’m having a bit of a confusion. Can I add trips to my pass for the on-going travel day? Like if I’ve already travelled today but want to go somewhere else, can I add a new trip for today?

652
M
Full steam ahead
2 years ago
P
PamoliveiraRail rookie
asked in Eurail & Interrail Passes
I didn't take the train but it show as if I had taken it

hello, i bought a 10 day pass in 2 months and when i went to use it for the first time i couldn't take the train because i got lost in london stations and the station official sent me to another station. Anyway, it turned out that it was late at night and I missed all the trains going from London to Liverpool. The next day I managed to catch the correct train and get there. However, the day before it counted as if I had used the pass and now I only have 8 trips, and I only made one in fact. I've already sent a message to Eurail support and no one responds. what should I do? Did I even miss a day?

1471
R
Railmaster
2 years ago
Lila Pitcher
Lila PitcherRail rookie
asked in Eurail & Interrail Passes
NZ Resident with a European Passport: Interrail or Eurail?

Kia ora everyone! Am planning a rail adventure with my partner this Summer, but a bit confused as to which pass to go for. I have a European passport but I have been living in New Zealand for the past two years - what should I pick? If I pick Eurail, will I be able to use my European passport alongside proof of residency in NZ? Thanks for your help. Lila :)  

2633
Lila Pitcher
2 years ago
Angela Thomas
Angela ThomasNew aboard
asked in Train connections & reservations
Can I book directly with SNCF using my Eurail pass?

I am unable to make a reservation using the reservation features on Eurail.  All trains are booked.  However, when I go to the SNCF site, there are available trains.  Can I book directly with SNCF using my Eurail pass?  If so, how?  Customer service is all in French and was not helpful.

75672
M
Full steam ahead
2 years ago
Seihak Long
Seihak LongRail rookie
asked in Eurail & Interrail Passes
when can I use the Euraul?

Hi, I have a trip coming up on the 22nd of April. Can I buy it right now and start booking my trains? Before I was told that I have to wait for the physical mail. It's now all digital or do I have to do it months in advance? Pls help... Can I booked on the day of when to the train...

1495
Angelo
Railmaster
2 years ago
T
travel_123Rail rookie
posted in Eurail & Interrail Passes
Refund - Customer Support not answering

Dear Interrail/Eurail team,Very sorry to raise my case here but I’m not getting a response from Customer Support.My case: On Sunday, April 3rd, I purchased a pass in order to travel to France and Spain. The day after I recognised that I can’t make any reservations due to sold out trains. Finally, after a member of your community advised against your product with regards to my destinations I decided to cancel my pass.The same day I wrote a message to Customer Support (via form) since apparently I want to have a 100% refund. I raised my case early enough and didn’t make use of your product. I already received the obligatory 85% refund but I’m still waiting for a response from Customer Service regarding the remaining 15%. Again, I don’t want to pay for a service that I never received.The cancellation of my Interrail/Eurail pass created a huge overhead for me. I had to entirely re-organise my trip, cancel hotel reservations, book a plane and writing you messages. There’s a big gap between

1513
Marion
Full steam ahead
2 years ago
Linda Salerno
Linda SalernoRight on track
posted in Eurail & Interrail Passes
AWFUL SERVICE

We ordered 2 mobile passes, but cannot log in to reserve seats. It asks for a password reset which we both did but never received an email to reset it. I requested this 5 times. I then tried logging in with FB, it says my name on the top but says I have no active orders. I cannot even cancel because I cannot log in. No phone number to call. Sent an email, to be told I will receive an answer in 48 hours. That was a week ago. We are beyond frustrated, spending a total of 6 hours going round in circles on the website. I am disgusted with the lack of response. I want a full refund as we cannot use the passes without reserving seats and I cannot log in to do this. Where do I go from here? We are nearly 60 years old, my partner has a broken back but we cannot reserve any seats. I desperately need to resolve this and get my money back. Does anyone read these messages?

922
Marion
Full steam ahead
2 years ago
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