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12235 Topics
Ricardo Braniff
Ricardo BraniffNew aboard
asked in Eurail & Interrail Passes
Cant download the passes for my wife and daughter

I have download my pass on my mobile but I bought two more with mine, daughter and wife but how do I show them. How do they get their pass. Its urgent for tomorrow, 

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Railmaster
2 years ago
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Shuya HAYASHI
asked in Eurail & Interrail Passes
Eligibility for Eurail pass/German Rail Pass

　Eurail/German Rail pass are available for purchase by NON-European residents, I understand. And I understand that a "resident" means a person who has lived for more than 6 months.　Does "person who has lived for 6 months or more" include not only those who have actually stayed for 6 months or more, BUT ALSO those who have entered into Europe WITH the VISA that allows them to stay for 6 months or more(ex. one year). ?

964
S
2 years ago
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Steffen.JungwirthNew aboard
asked in Eurail & Interrail Passes
two travel days left, but cant book another jurney…

Hello :)I left my country of residence (from Germany to England) on one day, and returned a week later. In the app, it says I’ve used up 2/4 travel days, and 2/2 Outbound/Inbound days, which makes sense. However, now I want to book two further travel days (from a city within Germany to another city within Germany, not leaving the boarder), yet I get an error when trying to activate the journey saying „no outbound/inbound journeys left“? Seeing as I am not leaving Germany, I don’t understand the message… I tried to contact the support but so far no response… I don’t have too long left with the ticket, so would love to get some feedback… thanks in advance for help!:)all the bestSteffen

992
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Full steam ahead
2 years ago
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NoahMKRail rookie
asked in Train connections & reservations
Do I need a physical printed reservation ticket?

Hello,I have read through a few questions here and couldn’t find a clear answer.I came across this on the interrail.eu site:The Self-Service lets you book e-ticket reservations up to 3 hours before its departure. You'll receive an e-ticket which we recommend you print at home.They recommend to print the e-ticket reservations. Now I am wondering if its okay to not print it and if I can use the e-ticket? Has anyone ever struggled with an e-ticket?

65024
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Railmaster
2 years ago
Spoordaaf1975
Keeps calm and carries on
Spoordaaf1975Keeps calm and carries on
asked in Train connections & reservations
Tripplanner for 18 April. out of running.

Now I don’t know what is happening with the Interrail App, but for 18. April no trips can be added to my pass, although the trips can be planned without errors. Due to this lack I can’t make any pass for this day, what can be make troubles with the train-staff. Yesterday (7 April) it has almost leaded to a sent-off from the train because I couldn’t make the pass for that day (although later on the day it had been solved). The communication went hard, because not all of the conductors of the MÁV can’t speak any foreign-language. I don’t understand why the interrail-app give so much problems.

626
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Railmaster
2 years ago
Eva
EvaRail rookie
asked in Eurail & Interrail Passes
I can't buy a One-Country-Pass for Germany, because I am German

I tried to buy a Interrail Ticket (3 days within 1 month) for Germany only.But during the ordering-process I can’t confirm my order/pass, because “Germany” is not in the country-List of the “Traveller” I need to add to the pass.How am I able to buy this ticket if I’m a foreigner?  

1204
Hektor
Keeps calm and carries on
2 years ago
C
chris.broadleyRail rookie
asked in Train connections & reservations
Trenitalia seat release dates

Hi,My wife and I are trying to use our global pass to book seat reservations between Nice and Cinque Terra in September with Trenitalia.  I see that seats only seem to be released 2 months ahead (June 10th at the moment) but is there any exact timelines on when Trenitalia release their seats for this route?  Is it possible to get notifications when seats reservations are released?

4764
Angelo
Railmaster
2 years ago
Jonah Dross
Jonah DrossNew aboard
asked in Train connections & reservations
Global Pass extra fees

Hello! I have purchased the global pass with 15 travel days. I am confused as to which trains I will need to pay a fee. Some trains, like a train from Paris Gare De Lyon to Geneve require an additional supplement, which I assume is an extra fee. Others list "seat reservations" like a train from London St Pancras to Paris Nord. With the global pass do we need to pay extra for a train with seat reservations or just for trains that say "supplement required"?

1492
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Full steam ahead
2 years ago
KerouacsDog
KerouacsDogNew aboard
asked in Eurail & Interrail Passes
getting to london

im going to paris to begin a month long trip around europe. can i get a train from torquay, my hometown, to london to begin the journey free on my interrail pass

351
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Full steam ahead
2 years ago
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schmidthedzRight on track
asked in Eurail & Interrail Passes
Is my Italy Eurail Pass a Bust?

So far in trying to access a train on April 8th from Florence to Venice, I’m not able to access the 7am train I want nor the Venice Santa Lucia station. Is this normal.I would never have bought the Eurail pass had I known it was so restricted and there’s no way to know that without entering into the app and attempting to make reservations.Are Eurail passes super restricted in Italy on the high speed trains and routes?  

41110
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Railmaster
2 years ago
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keeganfongRail rookie
asked in Train connections & reservations
Different prices for ticket reservations

Currently trying to book a ticket from Taormina-Giardini to Napoli Centrale. On the app, it says I need a reservation but I can purchase a second class ticket for 3 euros. When I tap on the button to buy those tickets, it redirects me to the eurail website within the app where I see the 3 euro ticket. However, it doesn’t give me the option to purchase the ticket anywhere. When I go to the eurail website in browser, both on phone and pc, I login in and put all the same info in. The same ticket only comes up for over 100 euro. Can’t purchase this rate 

1078
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Railmaster
2 years ago
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sklopelli7Right on track
asked in Eurail & Interrail Passes
No Confirmation Mail - Traveling today

Hello Team.I purchased the pass on 10th Apr and haven't received any communication so far. Tried reaching out multiple times over mail, chatbot, and also the customer service link from another thread. Even login doesn't work, neither does the reset password link.I need to travel today evening and need extremely urgent help with this. Could you please look into this at the earliest?

1737
S
2 years ago
Apolline Diana
Apolline DianaRail rookie
asked in Train connections & reservations
trip cancel how to organize another

hello I tried to organize a trip with the app and my pass but I hadn't added my boyfriend's pass and I couldn't add it after the trip was created! However, I have tried all possibilities.So I canceled this trip on the app and removed my pass to start all over again and add our two passes from the start. I managed to add both passes and connect our two trips on the app. on the other hand on the site to reserve the seats in the trains and to reserve the tickets there is still the date when I bought the pass and not the start date of our trip.we therefore cannot book tickets on the site because the dates of our trip in the application do not correspond to the start date which is indicated on the site.I do not understand the application and the site are not at all in agreementhow can I change the date of my trip on the site and above all is it possible thanksits super complicated to organize and book ! the website is not well done at all

391
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Railmaster
2 years ago
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hannahrichmond1Rail rookie
asked in Eurail & Interrail Passes
i need to switch my pass to a different device

Good evening, I and a friend have activated our interrail passes on an ipad when planning our jouney today. Obviously this is inconvenient as we may not take this with us. We would like you to find a way so that we can have our passes on our respective phones. Thank you and sorry for the inconvenience 

4543
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Railmaster
2 years ago
Apolline Diana
Apolline DianaRail rookie
asked in Eurail & Interrail Passes
Connect two passes

Im going in italy with my boyfriend in june, we both have an interrail global passFor the seat reservation we want to connect our two passes to have seat next to eachother, but it doesnt work , we put our name and number of pass on eachother app but nothing happen it says wrong name or wrong number but the data are corrects !How can we connect our two passes ?Thanks

1065
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Railmaster
2 years ago
T
TabalucaRight on track
asked in Eurail & Interrail Passes
Can I use both, the Mobile Pass and the Paper Pass?

For my Ticket, I chose the Mobile Pass on the Interrail App.Now I was wondering if it‘s possible to get the Paper Pass too.Because I was kind of afraid to always have to rely on the battery of my phone.Is ist possible to request a Paper Pass for my ticket if i already have the Mobile one?

5972
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Railmaster
2 years ago
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LenfastRight on track
posted in Eurail & Interrail Passes
Old interrailer article

Hi , I’m an old inter railer first inter rail 1975 latest in 2019 . I’ve written two articles one on 1975 the other on 2019 showing the comparisons and travel log . I would be interested to be advised about where I could post them for like minded  people to share and comment?

382
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2 years ago
G
GaspardNew aboard
asked in Train connections & reservations
How do I prove I have made a reservation? Is the ticket available on the application or do I have to print it out?

I plan to make my reservations during my trip. How do I prove to the ticket inspectors that my reservation has been made, is the ticket available on the application or do I have to print it out?my trip will be to Romania Hungary Austria

1133
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Full steam ahead
2 years ago
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Kimmo KRail rookie
asked in Train connections & reservations
1st class IR ticket on Renfe?

Hi All!I bought a 1st class interrail ticket. I’m going to travel in Spain and Portugal. There seem to be several“classes” on Spanish trains: Billete  Basico (standard seat), Billete Elige (standard seat or Confort XL)or Billete Premium (Confort XL).Which class and seat am I entitled to with my 1st class interrail ticket? The seat reservation (only available at stations) seems to cost 23,50 euros on AVE and ALVIA trains.And the same question for Portugal with AP and IC trains.Looking forward to your replies.CheersKimmo from Finland

5004
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Railmaster
2 years ago
Suzy Currell
Suzy CurrellNew aboard
asked in Train connections & reservations
Help, I can't load journeys onto my pass!

Hello, I'm on the train right now! Customer services closed, my global pass says I'm ready to travel, I keep on tapping frantically on the journeys on my trip, they're not uploading. What am I missing out??

1143
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Railmaster
2 years ago
J
Joel1908New aboard
asked in Eurail & Interrail Passes
Do I have to use my In- and Outbound Journey between Zagreb and Zürich?

Hey,On my next coming Interrail trip I'd to use the nighttrain between Zagreb and Zürich. But I've seen in the Rail Planner App and also in the DB Navigator, that this train travels between Salzburg and Innsbruk through Germany.I'm from Germany, so I don't know if I have to use my In- and my Outbound journey for this train or does a specific rule apply on this specific route, because I have seen that this train and also all the other trains don't stop in Germany. Thank you :) 

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Angelo
Railmaster
2 years ago
Linda Salerno
Linda SalernoRight on track
asked in Eurail & Interrail Passes
I cannot use my pass because I can’t login.

I need a refund. I cannot use my pass because I can’t login. Password reset does not work. We have had to buy all new tickets for our trip, doubling what we have spent so we need a full refund ASAP. Worst customer service I’ve ever had. 2 weeks from email sent and still no answer. 

1551
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Railmaster
2 years ago
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MTdrNew aboard
posted in Eurail & Interrail Passes
If one person buys for the group can multiple people get the Pass or just the purchaser?

There is a group of 11 us traveling to Europe in late June early July from the U.S. If one person buys for the group can multiple people get the Pass or just the purchaser? Or does each person who wants a pass need to buy their own?  We will be traveling Switzerland to Germany then to Great Britain. One member of our group is British 

1071
Angelo
Railmaster
2 years ago
N
nalunaRail rookie
posted in Train connections & reservations
Unsuccesful reservation for tomorrow morning - customer service is not replying

Hello!I have a question: Yesterday we booked seat reservations for London-Berlin travelling tomorrow morning (april 19th) and I got the message that only Köln-Berlin was booked but London-Bruxelles and Bruxelles-Köln not and they charged my account for it. I could opt for either let interrail rebook for me or that I could rebook and that they would refund me the money. I chose that they should rebook and then got the message that they try to answer within 48 hours, which would be too late, as we want to travel tomorrow morning. If I had known it would take this long for customer service to respond, I would have booked it myself. I am afraid to rebook now as I don’t want double-charged. Do you have any advice what to do?Thanks! Nadine

794
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2 years ago
H
hollyalice15Right on track
asked in Train connections & reservations
1st class reservation 2nd class pass

 Me and my friend have the 2 month global flexi pass. We r trying to go from Malaga to barcelona. We had to book tickets in a station the lady at the station said we could book 1st class tickets despite us having 2nd class tickets as they were the only ones left. R we okay to reserve 1st class even though we have 2nd class passes? 

3926
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2 years ago
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