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11820 Topics

Tobias Holmgaard Andersen
Tobias Holmgaard AndersenRail rookie
asked in Eurail & Interrail Passes

Urgent! Changing passport information on my mobile interrail pass?

Hello,My passport is expired but was extended until 2022. Even so I can collect my new passport which I would prefer. By doing that though my information will not match the info I gave to interrail. Can I change the information? I'm leaving in 3 days and interrail haven't responded and I can't call them. I haven't activated my mobile pass yet.

3
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Railmaster
2 years ago
Y
yvondehaanRail rookie
asked in Travelling by train

Plan a trip

Hello,I am currently planning my trip in the ‘interrail planner app’. The interrail site says that there is an option to take the train from Villach to Zagreb at 12:53 at the 2nd of August, but the app says the option doesn't excist. The Austrian site ÖBB also says that there is a train that leaves at 12:53, so i know it is possible. How can i add this train to ‘my trip’?If i can't add this option, i can't travel because the mobile pass is connected to the trip that i have plannend…Can anyone help me with this?

2
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Railmaster
2 years ago
Dani Sanchez Rodriguez
Full steam ahead
Dani Sanchez RodriguezFull steam ahead
asked in Travelling by train

Delays because of corona

Hello, I’m travelling from Vienna to Paris. I’m going from Vienna to Frankfurt and from Frankfurt to Paris.My 2 options are the following:1) Vienna - Frankfurt 11:02 - 18:23Frankfurt - Paris 18:56 - 22:522) Vienna - Frankfurt 6:37 - 14:19Frankfurt - Paris 16:56 - 20:47So I prefer option 1 because is more direct and only 33 minutes to change and not having to wake up so early. My question is if any one knows if with corona there are any important delays and maybe that 33 minutes are not enough to change or even to reach the train.

3
Dani Sanchez Rodriguez
Full steam ahead
2 years ago
S
SophieAuRail rookie
posted in Train connections & reservations

Problem with reservation from Pescara to Milano

Hello,I am taking the train tomorrow from Pescara to Germany and I still need to reserve a seat from Pescara to Milano or from Pescara to Bologna (the latter would be the second option as reservations from Bologna to Milano are bookable). I tried it over the page of interrail and on the one of the italian train company but it is not possibe to select the reservation and it says I should try another website, I do not know which one though. The directions on the interrail page are not helpful at all regarding this … Can someone please help me? I would be really thankful <3Sophie

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Railmaster
2 years ago
J
JasperNew aboard
posted in Eurail & Interrail Passes

Ferry from Itay to Greece with 2 One Country Passes.

Hi, my friend and I were planning on traveling from Rome to Thessaloniki this summer. I already saw that with a Global Pass the ferry between Italy and Greece is free. However we were planning on buying 2 One Country Passes instead of 1 Global Pass because it is cheaper that way. Will the ferry between Italy and Greece still be free if we buy 2 One Country Passes (for Greece and Italy)? 

4
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Railmaster
2 years ago
Alessia De Cillis
Alessia De CillisNew aboard
asked in Train connections & reservations

Seat reservations for a group

Good evening! This is my current issue: 5 friends of mine and I have booked our Interrail passes within 3 different orders. Now we're having difficulties at booking for our train seats. We've already duplicated the trip in order to join and book altogether but when it comes to the actual booking action (selecting the trains for 6 people ect) it claims to be unavailable. When I book for me and other 3 friends (we've bought our Interrail passes within the same order) it is possible to do that. How can we solve it?

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Railmaster
2 years ago
S
SneakySparklesRight on track
posted in Train connections & reservations

Trains in Croatia ontime performance

Hello,So quick question I was wondering if trains in Croatia are on time.In one of my trips I have 30 minutes of changing time which is more then enough normally.But I don't know if I'll make that and if trains in Croatia are generally on time.Thanks for the help in advance :)

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Railmaster
2 years ago
F
famominRail rookie
asked in Train connections & reservations

Reservation Questions - One Country pass Italy

Hi,I bought the one country pass for Italy and have 2 questions - If I made a reservation from Eurail.com, when I get on the train do I just show my pass from the Eurail planner app and the print out ticket of my reservation and am I good to go? Also the reservation ticket I bought had the following text -           “Global Pass: Only for pass holders valid for the whole international requested route. Show           your credentials on board” I have the One country pass, not the global pass.  Should I be worried about the following text on my ticket or should I be fine? Thanks 

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F
2 years ago
Biagio Nigro
Biagio NigroRail rookie
posted in Train connections & reservations

do they also send them by e-mail?

good afternoon.I am trying to make a reservation for a train from Montpellier to Barcelona.I have an interreil global pass in electronic format and the reservation is only available in paper version. I need electronic tickets because they won't arrive on time. do they also send them by e-mail?

3
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Railmaster
2 years ago
Timo
TimoRail rookie
asked in Train connections & reservations

planner shows trains that doesnt seem to exist?

I'm trying to get from Schwarzach- St Veit to Ljubljana. The app shows a direct train (EC113). But when I look on the OBB planner for instance I can't find this direct train.  

4
Timo
2 years ago
Marit Den Hartigh
Marit Den HartighRight on track
asked in Train connections & reservations

Nightjet

Hi. I will soon take the night train from Vienna to Amsterdam. Now the Railplanner App says +1 day. What does this mean? That this trip takes 2 travel days?

2
Marit Den Hartigh
2 years ago
Johanka Michalová
Johanka MichalováRail rookie
asked in Train connections & reservations

can't book a reservarion in Italy

Hi, I’m trying to book a ticket for tomorrow but the interrail website does not offer the ‘add to cart’ button for my specific train. I checked with trenitalia whether there are still any available seats and there are. I need to book my reservation asap. Anyone any ideas why this is happening?

4
R
Railmaster
2 years ago
A
adamski45100New aboard
asked in Eurail & Interrail Passes

pass 7 jours

Bonjour,je souhaiterais acquérir un pass global 7jours, néanmoins j’ai quelques interrogations.mon pays de résidence est la France. J’ai vu qu’on avait le droit à un aller/retour du pays de résidence vers l’étranger et de l’étranger vers le pays de résidence. Est-ce que cet aller/retour est décompté du pass ou pas (soit 2 jours en moins sur le pass 7 jours) ?  merci pour vos retours !  

1
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Railmaster
2 years ago
MkeLaurie
MkeLaurieRail rookie
asked in Train connections & reservations

Gap in trip booked from Zurich to Hamburg

I have booked tickets from Zurich to Hamburg, but there is a gap between two cities. I contacted Eurail customer service and have received no response. How do we get from Singen (Hohentwiel) to Baden-Baden? Thank you! BADEN-BADEN (Germany) 15 August 2021, 12:33 HAMBURG HBF (Germany) 15 August 2021, 17:35 5hr 2min Booked   ZUERICH HB (Switzerland) 15 August 2021, 08:37 SINGEN(HOHENTWIEL) (Germany) 15 August 2021, 09:30 53min

2
MkeLaurie
2 years ago
Patrick Span
Patrick SpanNew aboard
asked in Train connections & reservations

Reservation not availabel Thalys & TGV

We are trying to make a reservation for the train from BRUXELLES-MIDI (Belgium) to PARIS NORD (France) THA 9340 - THALYSand PARIS MONTPARNASSE 1 ET 2 (France) to BORDEAUX ST JEAN (France) TGV 8590 - TGV INOUIin both trains is a reservation neededbut both trains give the option not availableHow come? What can we do te make a reservation? 

21
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Railmaster
2 years ago
Marije
MarijeNew aboard
asked in Train connections & reservations

Trouble making a reservation for friend

Hi there!I have a question about making a reservation for the train. My boyfriend and I booked our tickets together, but I am already traveling and we would meet each other half way. But since we booked together I am the only one who can make a reservation.So, if I make the reservation for him, will the reservation show up on his digital Pass? Or do I have to be with him since I booked it? Or is there another way for him to make the reservation instead?Thanks for the help :) 

2
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Railmaster
2 years ago
M
mfriedmanNew aboard
posted in Eurail & Interrail Passes

Italy eurail - is it good on all trains or do you pay extra

should i buy a eurail for italy only if i plan to go w/one adult and one youth from milan to florence, florence to naples, naples to puglia and amalfi coast, and then back to milan to border of switzerland. i would buy 3 day pass. should i if i want to take some regional and some speed trains? will eurail work for both of them? and for trenitalia?

2
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Railmaster
2 years ago
V
VeronNew aboard
asked in Eurail & Interrail Passes

Interrail refund/ exchange form

I have two one-country interrail passes for 2020.  I need to return them to get replacement passes for 2022.  I am told there is a returns form on the Interrail website.  Can someone tell me where it is or send the link?  Thank you.

1
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Railmaster
2 years ago
N
ngabramsonNew aboard
asked in Train connections & reservations

Reservations not showing in overview

I have made reservations and received a confirmation email that the purchase went through, yet when I go to “reservations overview” it still says I have no reservations.I have reached out to customer service but no one has responded to me. Can anyone help? What can I do to ensure I have my reservation?

1
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Railmaster
2 years ago
Hannes Brauer
Hannes BrauerRight on track
posted in Eurail & Interrail Passes

I mistakenly activated my inbound trip. How do I cancel it?

Hey i need your help :( i have globalpass (4days) and the following problem: im at (2/4) and want to get from rome to berlin. my trip starts now (4:35pm) and should end tomorrow 11:30am in berlin. i cross the boarder at 4am. i booked the trip in the app and accepted to take my inbound day. i was thinking that i use my 3.day to midnight and my 4.day + inbound to get to boarder and to my city on 4. travelday tomorrow. but the app took the inbound day for today (3/4) so i only get to münchen and i cant use münchen->berlin tomorrow cause i already used my inbound today.  my question: is there any possibility to delete my inbound trip? or is there any live-support? i wroteon facebook and the bot says i get answer im 4days.  i thought its easy to get berlin ->Rome → Berlin in 4 traveldays.. thank uuu

4
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Railmaster
2 years ago
Hannes Brauer
Hannes BrauerRight on track
posted in Eurail & Interrail Passes

Einreisetag zurücknehmen

Hey ich brauch eure Hilfe, ich bin in Rom & und habe noch 2 Reisetage inklusive natürlich meines Einreisetages.Ich bin um 16:30 gestartet und passiere die deutsche Grenze morgen früh um 4.Ich hatte das jetzt in die App eingetippelt & bestätigt dass ich einen Reisetag und meinen Einreisetag benutzen will. Aber die app hat jetzt meinen Einreisetag auf den (3./4) Reisetag gebucht. Dadurch kann ich meinen Anschlusszug in München nach Berlin nichtmehr am 4. Reisetag buchen… Ich glaube das hat was mit der Nachtzug-Regelung zu tun. aber anstatt mir dadurch einen Tag mehr zu sichern, hat mir die App jetzt einen geklaut.Kann man die Einreisetage iwie löschen? schließlich ist das noch fast 12 Studen hin…Gibt es eine art hotline? ich finde keine & der Chatbot bei facebook sagt mir (nachdem er mich gefragt hat ob ich gerade auf Reisen bin), dass ich in 4 Werkstagen eine Antwort erwarten kann..  Liebe Grüße

4
Hannes Brauer
2 years ago
Arnault Féquant
Arnault FéquantRail rookie
asked in Train connections & reservations

Train from Warsaw to Krakow

Hello, I need to reserve a train from Warsaw to Krakow but can't do this online, it asks me to go to a train station to buy a paper ticket. Though, I'm in Riga right now and they told me I couldn't buy any tickets here for Poland. I'm supposed to take that train in 5 days and really need to book it asap...  

4
seewulf
Railmaster
2 years ago
W
WeronikaRight on track
posted in Train connections & reservations

zuge von München nach Paris mit Fahrradmitnahme

Hallo,Ich möchte Zug von München nach Paris reservieren. Jedoch auf meine Verbindung um 6.46 ist nicht möglich. Wie kann ich reservieren? Hat jemand Erfahrung ob in diesem Zug gibt Platz für verpackte Fahrräder? Oder hat jemand eine schöne Verbindung nach Paris mit Fahrrad entdeckt? Reise fängt in München an .Auf DB Seite habe ich keine Option für Interreil Pass, oder? 

5
W
Full steam ahead
2 years ago
Amatskomaatgastniffobro
AmatskomaatgastniffobroRail rookie
posted in Train connections & reservations

Difference in results between the web timetable and mobile RailPlanner app?

Hi everyone,I've noticed that it happens quite often that the RailPlanner webversion shows way more results for a certain search request than the mobile RailPlanner App. To give a specific example of a trip that I am currently planning: If I search for trains from Innsbruck Hbf to Ljubljana on August 4th, I get 8 results in the webversion: https://bit.ly/3jLazaU. However, when I do the exact same search request in the app on my phone I only receive 1 result, which is the night train departing at 00:56. When I check this search request on other sources like trainline I receive the exact same results as in the webversion of the RailPlanner: https://bit.ly/3dKGBjv. This means the mobile app is missing many connections and since my ticket is stored on my phone and I can only save journeys in the app, it would be nice if the mobile app would be up-to-date with the webversion. I've already checked if I need to update the app in the App Store, but that's not the case so that is not what is ca

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SVdV
Full steam ahead
2 years ago
Laurie Roff
Laurie RoffRight on track
posted in Train connections & reservations

From and to Kiruna (Sweden)

How do you find out when the train to and from Kiruna (Sweden) stops running? Does it only run in certain months? I was hoping to go in November/December but it looks like it doesn’t run after September. 

2
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Railmaster
2 years ago
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