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11804 Topics

P
palviikRail rookie
asked in Train connections & reservations

I cannot find train in Rail planner App

Hello Community,  recently i have picked my journey from Venice (ITA) to Nice (FRA). I have checked it via  eurail webpage, and i have also booked requested reservation for trains in Italia (Frecciarossa 9728 (from Venice to Milano Centrale) and also for FrecciaBianca 909 from Milano Centrale to Ventimiglia).When i tried to add these journeys to my trip, i am not able to find second train in Italia (FrecciaBianca 909) So currently i have Ticket in railplanner app + reservation from Venice to Milan, Then i have Reservation from Milan to Ventimiglia, and then i have ticket in railplanner app  from Ventimiglia to Nice (reservation here is not required).Please can you help me how can i add a ticket to railplanner app for part of my journey from Milan to Ventimiglia? Or what should i do to have proper documents ready?It would be good if somebody can help me before Wednesday  21.7.Thanks in advance.Br,Pavol.

3
A
1 year ago
L
LucieNew aboard
asked in Eurail & Interrail Passes

Travel day booked by mistake

Hello,I just made a big mistake as i was trying to cancel a journey: i cancelled the travel day i wanted and booked a new travel day... but for today. It's the evening, i'm not going to travel today and i can't delate this travel day i just booked because the day has already started.I don't have any other travel days and i would like to travel tomorrow. Does anyone here know how i could cancel this travel day i just booked by mistake ?Thank you,Kind regardsLucie 

5
N
Railmaster
2 years ago
O
O.DichtlerRail rookie
asked in Eurail & Interrail Passes

Rail planner App not working an my mobile

I installed the Interrail Rail Planner App (several times). But my mobile is always shutting down, when opening it. I´ve tried various ways solving the problem (reinstalling, App Settings as proposed, ...), but nothing has changed. Now it´s only 3 weeks to go, before our trip begins. The seat reservations are bought. What can I do, if I should not find a way to start the App on my mobile? How can I activate my pass and proof / show my tickets?I reported the problem to the customer service some weeks ago, but the advice wasn´t helpful. The prior condition was always a started app e.g. for error logging and so on. But as I wrote: The mobile (Huawei P 8, Android 6.0, is shutting down after starting the app before I can do anything.

7
Claudia Patricia Arzivian
1 year ago
Lucie Glorvigen
Lucie GlorvigenNew aboard
posted in Train connections & reservations

Skopje to Belgrade

Hello,I am in North Macedonia right now and would like to get to Serbia. I saw that normally there's a train which goes from Skopje to Belgrade, but can't find any information about it. Does anyone know anything about the existence of this train? Thank you in advance

3
runner.on.rails
Railly clever
2 years ago
Johanka Michalová
Johanka MichalováRail rookie
asked in Eurail & Interrail Passes

Pass disappeared from the app

Hi, I just started my journey, I am currently on a train. Just when my ticket was about to be checked, I opened the app and my pass was not there. I re-added it successfully but as I did that, my old trip was somehow disconnected from my pass and a new one was connected. On the new pass, I cannot add an outbound journey for some reason. The journey above is empty as you can see. The date on both is July 19. I need to set this as my outbound journey because otherwise, I will have a travel day less. Also when I add more journeys to this day, some of the previous ones get deleted. Please help me with this as soon as possible, i'm on a train in the middle of nowhere by myself and I cannot reach anyone from interrail. Help within 2 business days is really not fast enough

2
Johanka Michalová
2 years ago
alissa.1900
alissa.1900New aboard
posted in Train connections & reservations

Seat reservation TGV

Hey, I‘m struggling on booking seat reservations for the TGV in France. I‘m on the Website of french railway and clicked the Box „Seat reservation (I already have a pass)“ but when I continue I can only book complete tickets. Where can I book Seat reservations only? I want to go from Paris to Marseille and from Nice to Paris. Thanks in advance!

2
R
Railmaster
2 years ago
Damien Frisouille Boncourre
Damien Frisouille BoncourreNew aboard
asked in Eurail & Interrail Passes

Phone broken

Hi,I added my interrail pass on my mobile Phone but it broke yesterday.I buy a New phone and i Will want to add my pass on this one. I know i have to contact customer service, but i dont find any number. I send a mail. There is an automatical answer wich say that they will answer me in 4 days.I am a little stressfull because i start my trip on saturday. Do you know other way to contact the customer service, or do you know any way to change my pass from my old to my New phone ? Tank you Damien ( sorry for my english wich not really good)

1
seewulf
Railmaster
2 years ago
Ian Robinson
Ian RobinsonRail rookie
asked in Eurail & Interrail Passes

Accessing digital pass

My son is in Italy and has had his phone stolen. It seems as if the pass and it’s functionality is linked to the original ( stolen) phone and is not accessible with another phone. Is this correct and if so how can he book future train journeys? 

3
seewulf
Railmaster
2 years ago
D
DanaNew aboard
asked in Eurail & Interrail Passes

Do I have to use 2 of my total travel days for the inbound and outbound journey?

If I have a pass with 5 travel days, do the first train ride out of my home country and the last train ride back to my home country count? Would I have to use 2 of the 5 travel days for them?  I’d be so thankful for any help, somehow I can’t find this info on the official website anymore :)

1
M
Railmaster
2 years ago
G
GuillermoNew aboard
asked in Eurail & Interrail Passes

Phone turns off when clicking on Show Ticket, RailPlanner App

Hi!I'm traveling today and I have a problem with the RailPlanner App. As soon as I click on Show Ticket, my phone suddenly turns off  Please, can you help me? Guillermo

1
N
Railmaster
2 years ago
Alessia De Cillis
Alessia De CillisNew aboard
asked in Train connections & reservations

Seat reservations for a group

Good evening! This is my current issue: 5 friends of mine and I have booked our Interrail passes within 3 different orders. Now we're having difficulties at booking for our train seats. We've already duplicated the trip in order to join and book altogether but when it comes to the actual booking action (selecting the trains for 6 people ect) it claims to be unavailable. When I book for me and other 3 friends (we've bought our Interrail passes within the same order) it is possible to do that. How can we solve it?

11
R
Railmaster
2 years ago
Gloria Desideri
Gloria DesideriRail rookie
asked in Train connections & reservations

Trains from Zurich to luxemburg

Hey everyone,I am going from Zurich to Luxemburg and The suggested rail is the one on the image. I can not find informations about FerBus, where can I get my reservation from? 

6
M
Railmaster
2 years ago
Joakim Vennemann
Joakim VennemannNew aboard
posted in Train connections & reservations

Reservation in Italian train

We have a Question can we book in Italian  night jet with a seat place reservation without paying the full price for the booking? 

2
seewulf
Railmaster
2 years ago
Bill Landrum
Keeps calm and carries on
Bill LandrumKeeps calm and carries on
asked in Eurail & Interrail Passes

How do I separate 6 mobile tickets?

Not currently allowing me to purchase paper passes.  What is the best way to purchase the 6 mobile tickets so each person will be able to access from their own phone?  We may not take every ride together, but I am paying for all of them and want to use my own credit card for the the award pointsThanks,Bill

6
N
Railmaster
2 years ago
R
RAWLSUSARight on track
asked in Eurail & Interrail Passes

Eurail 1st class vs. 2nd class

Besides wider seat, wifi, etc. as advertised on the website, are there other benefits in reservation, luggage space in 1st class cabins, change of trip, etc. We are planning a trip between Germany, Czehia, Hungary, Austria, possibly Switzerland, I don’t see much direct night train available to warrant a 1st class purchase. Any insight to the differences is appreciated.

6
seewulf
Railmaster
2 years ago
R
RAWLSUSARight on track
asked in Eurail & Interrail Passes

7 days within 1 month pass

If I purchase this pass, is it valid within 30 days of the first travel day or valid within the calendar month of the first travel day only?  Please help.

5
N
Railmaster
2 years ago
R
RAWLSUSARight on track
asked in Eurail & Interrail Passes

Eurail Pass Expiration

Hi, my family is planning a trip in summer 2022. Since Eurail pass has 11 months after purchase to activate, can I buy a 10 days 2 months pass now (July 18 2021) and activate before June 18 2022 and use the pass till Aug 17, 2022?Thanks for your help.

3
seewulf
Railmaster
2 years ago
J
Keeps calm and carries on
Jaystrucks2Keeps calm and carries on
posted in Eurail & Interrail Passes

Paper travel documents. We have not received them.

We purchased a 5 day Global Pass last January. We start our travel next month. We have never received any paper documents from Eurail, is that normal? The U.S. had a lot of mail issues early this year.

4
R
Railmaster
2 years ago
Z
zhongxNew aboard
posted in Eurail & Interrail Passes

Mobile pass not valid when scanned

My moblie pass is valid on the travel day (it is shown on my phone), but the barcode scanned by the ticket inspector says the pass only valid for the next day. Why is this?This happens three times in Switzerland since yesterday. Before yesterday, the pass works fine.

11
N
Railmaster
2 years ago
Z
ZoéRight on track
asked in Train connections & reservations

Reservation, e-ticket with a paperpass?

Hello Everyone, I have a question and maybe you can help me with it. I want to use the Night-Train from Wien to Brasov tomorrow, 19.07, and did not take into account, that it is smart to book those at least a week a head. Now, is it possible to book an e-ticket with a paperpass? If I print it I have it as paper!  Also, I tried to book the reservation with both the App and on the website, but when I type in when and from where to where I want to travel and click of search, there is a pop-up, which tells me to fill in the numbers of traveler’s before continuing. The only thing is: I can’t find the field to do so!  Do you guys have any ideas?  Thank you before hand Yours Zoé

6
seewulf
Railmaster
2 years ago
Evan Soloway
Evan SolowayNew aboard
asked in Eurail & Interrail Passes

How to use Mobile global pass correctly?

I have boarded three trains so far travelling in France, all SNCF (TER) trains said not to require reservations in the Rail Planner app. Only 1, from Paris to Dijon, has accepted the pass. The other two, when the conductors scanned it, showed me that the ticket returned NULL when scanned, and I had to pay 60 and 90 euros to stay on the train! In every case, the planned "Journey" was added to my pass before they scanned the QR code.What's happening here? I paid 200 euros for this pass now I have to go around Europe paying out each of the rail companies when the pass comes through null!? What is being done wrong!? Do I have to stop at the ticket booth and show THEM the code, then they give me the ticket? Am I missing a step here? I've never used an eu rail pass before, and it's my first time travelling in Europe. Please help!

3
R
Railmaster
2 years ago
S
Engin-ius
SvenEngin-ius
posted in Train connections & reservations

TGV Lyria expensive

It is very unfortunate that TGV LYRIA is charging outrageously expensive prices for the journey from Bellegarde (FR) to Geneva (CH)Paris - Bellegarde = 10 euros (1st class and 2nd class)Paris - Geneva = 27 euros (2nd class) and 57 euros (!) euros (1st class)For a ride of +- 30 minutes such a big price difference ... between Bellegarde - Geneva.

4
S
Engin-ius
2 years ago
S
Engin-ius
SvenEngin-ius
posted in Train connections & reservations

Choose your own seat 1st class

If you travel 1st class (also interrail), you can choose your seat on the TGV, normally.Due to the fact that SNCF no longer makes it possible to book domestic train journeys online in France for Interrail, I (temporarily? ) have the following question:If you contact the call center of SNCB INTERNATIONAL in Belgium, 0.30 euros/min(!) , would they also be able to book the desired seat or not?I think I've done it once, but it took a lot of effort.

11
seewulf
Railmaster
2 years ago
J
Jean HETZELNew aboard
asked in Eurail & Interrail Passes

Mobile pass delete

I”m using my 3 months pass since July 4th and Friday before to move from Munich to Berlin, my mobile pass was delete a message ask to recreate my mobile pass but my mobile pass account was not able to create. Now after two days, a new message says “ the reservations are not connected to a mobile pass”. the IT department create a new apps with a schedule agenda and create some confusion a new internship error ?? 

2
R
Railmaster
2 years ago
Elaine Berney
Elaine BerneyNew aboard
posted in Eurail & Interrail Passes

UK to Europe

just wanted to make sure I’m reading this rightthe Eurail pass is good from UK, Ireland and over to Amsterdam and so onany suggestions on the best route to make the most of our trip??? thank you

1
seewulf
Railmaster
2 years ago
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