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Eurail & Interrail Passes

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5,678 Topics
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tiliprimroseRight on track

asked in Eurail & Interrail Passes

Error ''something went wrong'' while trying to activate mobile pass

Hi, I’m getting an error message when trying to activate my pass. Please see screenshot. It appears after I input my passport number. I’ve already enabled error logs on the app setting. what can I do? I’m due to start my travels next week. also, do I need to have the “trip days” planned with all the journeys listed on the app before I activate my pass? Thanks

1 year ago

IdunaRail rookie

asked in Eurail & Interrail Passes

Wrong birthdate on pass

Hi,yesterday we discovered that our dates of birth are wrong on our cards. We want to leave on Saturday (tomorrow), just judging by all the responses, customer service will not respond in time. Is there a possibility to adjust it yourself? Because traveling with wrong data doesn't feel good.-Iduna

1 year ago

StriegiNew aboard

asked in Eurail & Interrail Passes

First day is no longer available. Inbound/outbound 1/2 it says

I activated my pass and put in the first day (outbound/inbound). But now I can't see it any longer in the app :( it's away but inbound/outbound ist 1/2. What can I do? I can also don't put new dates in. The journey should start at the 16.july next step ist 19.july... I am not able to put in something before the 19.july

1 year ago

sannieejjjRight on track

asked in Eurail & Interrail Passes

Journey says ''Ready to board'' but also ''Prices unavailable''

Hi There,I would like to know what it means in the Interrail app when the journey is green or orange and it says I'm good to go, but it also shows a warning that the prices are unavailable because it might be booked.Does this mean that I am still able to take this train or not?It might be a really simple question but I honestly can't figure it out.Thanks in advance!

1 year ago

DheerajakellaKeeps calm and carries on

asked in Eurail & Interrail Passes

Can't find a train in the Rail Planner

Hello, I have a question, I booked a night train seat reservation from Wien to Warsaw on 2nd of August using OBB website but when I check the Interrail rail planner app I don't see that train in the list, Can I still use this train using my Interrail Pass?

1 year ago

LaurbergsenRail rookie

asked in Eurail & Interrail Passes

Conductor wrote on our pass

Hi,We are currently on a train to Budapest, and the conductor just checked our tickets. We have a paper ticket, but use the app to log our travels. The conductor hardly spoke english, and didn't understand that we used the app to do it.When she looked at our tickets she wrote the destination and date just under our QR code on the pass itself and not on the table in the pass cover. Will this be a problem later on seeing as we now have text on our pass for later inspections?

1 year ago

Lutz ZinNew aboard

asked in Eurail & Interrail Passes

manufg96Rail rookie

asked in Eurail & Interrail Passes

Inbound journey doubt

Hello everyone,In September I will start my global interrail for 1 month and I have some doubts that after checking similar tickets they have not clarified my doubt. My last travel will be in montpellier and later i will get a train to visit barcelona , then i choose a train from france to spain but i live in malaga,so my doubt is that if i go from montpellier to barcelona and stay 2 days in barcelona and later get a train to malaga, this is considered as 2 inbound journey or like i get a train in barcelona to malaga will be 1 inbound journey. Thanks and Regards

1 year ago

Julia SzypuraNew aboard

asked in Eurail & Interrail Passes

Interrail pass in app shows 7 days within 1 month. What does it mean?

Hello, I have a question- I have an Interrail global pass flexi pass and by this information in my Rail Planner is written 7 days within 1 month and I don't know what does it mean-that I can travel only for 7 days or something different?

3 months ago

LaurirodeNew aboard

asked in Eurail & Interrail Passes

Changed mobile phone - how to have the pass on there?

I have changed my movile phone and now i can’t get my pass because it is active in the oldest phone. So how can i solve this problem? Please it’s very urgent because my trip starts in less than two weeks, so if anyone have this problem and could give me an answers it will be very nice. Thank you so much

1 year ago

Jules22New aboard

asked in Eurail & Interrail Passes

Outbound Journey

Hey everyone,I have a question regarding my outbound journey. I know that i can use several trains in my home country as long as it is on the day of my outbound journey. That is correct, right?But is it also okay if I use my outbound journey and not actually cross the border on that day? I would need to take several trains from my home town in Germany to a different town in Germany where I would spend one night. The next day, I would actually leave the country with a separate ticket that is not linked to my Global Pass in any way. Thank you!

1 year ago

ma_prielRail rookie

asked in Eurail & Interrail Passes

Experience with traveling with screenshots of QR codes?

Following problem: I bought the mobile pass (as I have in the past) and did not realise my Iphone 6 is no longer supported by the app ( what I find highly annoying is that the app itself still runs perfectly on my phone, it is only when I want to add a new pass that it asks me to update the app - super misleading!). long story short, interrail refuses to give me a full refund despite me being unable to use the product I bought, so I was wondering whether it might be feasible to activate the pass on another person’s phone and let them add the trips I need, and then just have them send the screenshot of the ticket to me?

1 year ago

Clelia CoppolaNew aboard

asked in Eurail & Interrail Passes

No travel days left due to activation

HI, I have a global pass on the app. Some time ago I took the dates and the trains and I activated the code (stupid me). Later on I changed my mind and, since I saw it was possible to cancel the trains and reschedule and I did it. Now it says that I can’t activate the new trains cause I have “no travel days left”. And it doesn't make me cancel the travel days either. I’m supposed to start my interrail tomorrow, what can I do??

1 year ago

Luca CampanaleRail rookie

asked in Eurail & Interrail Passes

Permanent resident in Australia and Italian Passport

Hi All!I lived in Australia for the last 5 years and I got my Permanent Residency 1 year ago.I came back for a long vacation in Europe and I want to make sure I can do Eurail pass instead of Interrail so I can travel in Italy as well (my country of origin).Just to clarify, I only own the Italian passport at the moment, is the Australian license enough to prove I am an Australian resident? Thanks!

1 year ago

Matteo MecarelliNew aboard

asked in Eurail & Interrail Passes

DiscoverEU; respect 251 Euros Budget?

Hello everyone! In May I have won an Interrail Mobile Pass and I’ll start my journey in August. On the website I noticed that it says that you need to respect a budget of 251 Euros during your travel. Can somebody please explain what it means? Does it mean the Pass covers only 251 Euros of tickets? So if I travel from A to B and the ticket would normally cost 180 Euros, it means I have spent 180 Euros of my pass? Thank you in advance, I hope I explained myself clearly :)

1 year ago

Yannick DörgelohNew aboard

asked in Eurail & Interrail Passes

Transfer pass to another person

Hi guys,I got the interrail Pass in my app and I am wondering can the ticket be transferred to other people?Best regards,Yannick

1 year ago

AdrianCNew aboard

asked in Eurail & Interrail Passes

Canceled train and pass deactivation

We had a trip planned on the 6th to go to from NL to Spain. On the 5th at 18:30 we get an email that the french rails are on strike the next day (our travel day) and we see that our train is canceled. Now it’s impossible for us to travel anymore because 3/5 trains were canceled and everything was fully booked everywhere.We went to the central station on the 6th very early in the morning to see if there’s any chance to get another connection but no success. We cancel the entire trip and we notice that we cannot deactivate the pass.The problem now is that we contacted interrail a bunch of times and after an initial reply from them they ghosted us. It’s been a week and no answer after multiple other attempts to reach them.This is really frustrating, we don’t want any sort of refund just a deactivation so that we can use the passes later. We never scanned our passes anywhere and everything is just going to waste.Any advice on how to proceed?

1 year ago

Julia MolinariNew aboard

asked in Eurail & Interrail Passes

How do you book an outbound/inbound journey?

Hello, is there a separate way to book the in/outbound journeys or does the app automatically know you are leaving & re-entering your country (UK, in my case)?In other words, do I book my outbound normally, by searching for travel times & days, like you would for all the other journeys?Many thanks,Julia

1 year ago

Rosendo Mañas FauraFull steam ahead

asked in Eurail & Interrail Passes

Adding pass though app but says ''Details don't match''

Hello,I’m trying to add a pass throught the web app (for mobile pass) but it seems that “Details don’t match” when I put my credentials. I’ve contacted the customer support team without answer. I’m taking a train tomorrow. Could someone provide assistance?Best

1 year ago

majsFull steam ahead

asked in Eurail & Interrail Passes

Need to change my device

Hi, I need to change the device I’m using my pass on from my iPhone to my iPad. I downloaded the app on both of the devices, my phone and my Tablet because I thought it would automatically synchronize with each other (I didn’t know that you could only use one device). At that moment it was easier for me to plan my journey and activate my pass on my iPad but when I travel I want to use my phone.Now I can’t change my device because there is an alert notice popping up that I’m already using the pass on another device (on my own device - my iPad). My journey doesn’t start until August 3, 2022 so I hoped that support service could possibly deactivate my pass so that I can activate it again on my phone.I’m thankful for every help and tips I can get!

1 year ago

maike.lindhoutRail rookie

asked in Eurail & Interrail Passes

Stop in home country- does my pass end if I enter my homecountry?

I have an two month ticket and I plan to go home in the middle. I know that you can only enter and leave your own country once. I am prepared to pay if I leave and enter the second time that is not a problem. My question is if my pass ends if I enter my home country in the first month already?

1 year ago

Gerry QuamNew aboard

asked in Eurail & Interrail Passes

Gatwick Express to London included?

Is the Gatwick Express train to London included with a Eurail Global Pass?

1 year ago

Arnausiqe6New aboard

asked in Eurail & Interrail Passes

Greek Islands Pass - NOT being able to activate the pass and reservate the different ferry

👋🏻 Hi, good afternoon! We are a couple from Barcelona. We have paid the Greek Island Pass (4 days within a month) and have already the ID of the reservation.📲 Now we need to activate the pass in the Interrail app but our ID does NOT work. Considerint we are travelling on August (busy ferries, I suppose), we want to activate the pass and reservate the different ferries Athens - Santorini - Naxos. 😓😓 THE PROBLEM: The app gives us an error by which our ID is not valid. We think this is due to our start date pass: 15th August. Does this mean we won't be able to reservate the ferries until 15th August? We want guarantees... And do NOT have any email response. Help please!!! 🙏🏼🙏🏼🙏🏼

1 year ago

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