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8780 Topics

S
shaynazzRail rookie
asked in Train connections & reservations

When we reserve seats, would we be able to reserve seats next to each other if we bought tickets separately?

Hi all!My boyfriend and I will be travelling europe in the fall. We are trying to understand how the passes/reservations work.  When we reserve seats, would we be able to reserve seats next to each other if we bought tickets separately or is it randomized/pick a seat when you get to the train? Or if we buy the passes together, when we reserve, since we bought together would it automatically assign us seats together/choose seats next to each other ? Or is it also just pick a seat when you get to the train?  Any info on how this works and if there’s a benefit to booking passes together or each separately!!!thanks a million

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Railmaster
10 months ago
O
ORIX6New aboard
asked in Eurail & Interrail Passes

Ferry Travel Day Definition

I`m asking about the EURAIL Greek 4 days island pass.I`m about to book 2 blue-start ferry trips (or even more...), and I want to understand what is a travel day exactly. What does a travel day provide, of the 2 following options?I can reserve 4 ferry trips, each on a different day?ORI can reserve unlimited number of ferry trips, as long as I travel in one of my 4 travel days, which I choose. Thank you!I HOPE it`s the second option of course :D Yet the website is not so clear about it…

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Railmaster
10 months ago
A
Anna01954New aboard
asked in Eurail & Interrail Passes

Ticket läd nicht

Hallo, wir haben ein Pass die App ist auf dem Handy aber das Ticket lässt sich nicht laden. Die Deutsche Bahn ist überfordert. Es gibt keine Hotline.Hat jemand ein ähnliches Problem schon gelöst?Hoffnungsvoll Anna

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Railmaster
10 months ago
Carlos Andre
Carlos AndreNew aboard
asked in Eurail & Interrail Passes

Can I add a trip during a travel day?

Hello everyone,Is it possible to add all trips that I want during an already created travel day?Example: I went from Pisa to Florence using a travel day, and during that same day I want to go from Florence to Rome, but I don’t have this trip saved in my Pass yet. Can I add this trip just before entering the train, or do I need to add this trip sooner?

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A
Railmaster
10 months ago
Titouan Tessier
Titouan TessierNew aboard
asked in Eurail & Interrail Passes

Cancel a day trip

 Hello, I have a problem concerning my last day of travel, I want to return tomorrow from Naples to Nantes, I have one day of travel left on my pass. However, I made a wrong manipulation with the application and my travel day was set for the 9th of July and not the 10th. I can't cancel my travel day today to get my tickets for tomorrow. Can you please help me, I am completely stressed.

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Railmaster
10 months ago
J
Jo2022New aboard
asked in Eurail & Interrail Passes

Outward/ return journeys

I’m from the UK and have bought an interrail pass for this summer. My month long trip is being broken up by a wedding that I have to return for mid trip - no choice there. I wanted to travel out by Eurostar at the end of July but all reservations are sold out (unsurprisingly). So, my question is, could I fly out to start my trip in Amsterdam, visit a number of countries, return home and then use the ‘outward journey’ mid August and travel by Eurostar then? (There is availability for the date I want to travel) I hope this makes sense!Thanks.

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Railmaster
10 months ago
Rune Jonsson
Rune JonssonRail rookie
asked in Eurail & Interrail Passes

We need an extra outbound day. How do we do?

We need an extra outbound day to go from Gothenburg to Narvik. We are leaving Gothenburg at 17.24 at the 23 of July and will arrive in Narvik at 17.42 at 24 of July. We have to change train in Stockholm and Boden. How do we do?

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Railmaster
10 months ago
Lob Pierre-Philippe
Keeps calm and carries on
Lob Pierre-PhilippeKeeps calm and carries on
asked in Eurail & Interrail Passes

Rail Planner - MyTrip - ''pass cover number doesn't look right''

I have a Pass for travels during 2 months.When I go to Rail Planner, on “My Trip”, if I want to connect my Pass cover number for a new trip, it is refused. It’s written “Your Pass cover number doesn’t look right”. Why ? And what to do ?Thank you for your answers

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Railmaster
10 months ago
J
Jonas MückNew aboard
asked in Eurail & Interrail Passes

Euronight Train counting as two travel days?

Is the over night traveling with the euronight train counting as two travel days within the smallest interrail package with 4 travel days within 30 days? Kind regards!

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Railmaster
10 months ago
Alice A
Alice ANew aboard
asked in Train connections & reservations

DB Direct trains not showing in interrail app

Hi!I want to take a direct train from Copenhagen-Hamburg with DB, but these journeys do not show up when I’m searching in the Rail Planner app. Does this mean that the interrail pass will not be vaild for these trains (even if I book a seat reservation for the train)?Best regards, Alice 

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Railmaster
10 months ago
Martijn Bert
Martijn BertNew aboard
asked in Train connections & reservations

Bullet train Milano - Tome not on the website timetable. Why?

Hello why the bullet train from milano to rome stay not in your website? For example on 11 october Thank  you Greetings,Martin

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Full steam ahead
10 months ago
M K
M KNew aboard
asked in Eurail & Interrail Passes

All days show as used while I should have 2 days remaining. What to do?

Hi,  my pass EU30671829 is showing all trips for the 7 days are used up however i should have 2 days remaining.   Two of the trips were mistakenly used as i made an error while using the app.   Please check your system to confirm, that i have only used 5 days out of the 7.Could you please help with updating my account so that i have 2 remaining days of travel left.I need this to be urgently resolved as i need to travel again in 3 days time.thankyou very much!

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Railmaster
10 months ago
J
JulesRaffaNew aboard
asked in Train connections & reservations

Seat Reservations Spain - how else to book reservations without being in Spain

Hi there!I'm traveling through Spain in August 2022 and would like to make some seat reservations - but it doesn't work on either the DB-, OEBB-, SBB-website (Germany, Austria, Switzerland). How else can I get reservations without being in Spain?Thank you! :)

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Railmaster
10 months ago
B
BorderbookNew aboard
asked in Train connections & reservations

seat reservation not working

Hey :)I selected two seats as it Shows in the Screenshot.But then I cannot go further. How does it work. The Shopping card is still empty. Thanks for your help 

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Railmaster
10 months ago
Nicole Wörner
Nicole WörnerNew aboard
asked in Train connections & reservations

Money back for wrong reservation

Unfortunally I did a wrong reservation from Mannheim to Paris. I did two times Mannheim Paris, instead of Paris Mannheim back. I could not cancel it online, so I did a third reservation to be sure, which I can not see on my accout either. Can I get the 15 Euros back for the wrong reservation. Is there any chance to call somebody by phone???

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Angelo
Railmaster
10 months ago
G
GoldfingerNew aboard
asked in Train connections & reservations

Connection fails - new ticket required?

In the FAQ, the following is missing from the "Ticket inspection with your mobile Pass" section:I have a travel plan with multiple train connections. Due to the delay of the preceding train, I miss the scheduled connecting train. Do I have to delete the old connection and enter the new one? What should I do if the remaining time to change to the new train is too short to enter the new ticket? In the worst case, do I have to wait until the next day? 

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Railmaster
10 months ago
V
ValentinCNew aboard
asked in Eurail & Interrail Passes

DiscoverEU forum acess

Hello,I had been selected few months ago by the DiscoverEU programme and I am now planning to use my interrail pass. I saw that a forum exists to find a partner (https://discovereucommunity.interrail.eu/) but i am unable to login even if I own a interrail pass from DiscoverEU. When i log on the main interrail website and then go to this site, i got redirected to a page saying that “The DiscoverEU Community is only open to participants of the DiscoverEU programme.” (https://www.interrail.eu/en/interrail-passes/what-is-discovereu/interrail-community).Any solution ?Thank you,Valentin

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A
Railmaster
10 months ago
Thea Cooks
Thea CooksRight on track
asked in Eurail & Interrail Passes

What is the return address?

I need to return a pass as the country of residence was printed wrong. The refund procedure on the website worked fine, I received my refund number and now only have to send the ticket, but I now have two different addresses. For days I have not received an answer as to which address I should send the ticket to.There is the return label that came with the tickets, with the address:Eurail. B.V., Int. Business Return Service, I.B.R.S./C.C.R.I. No.7, 3500 ZA Utrecht (NL).However, on the website I was told a different address after the process was completed:Eurail. B.V., Pass refund, P.O. Box 2338, 3500 GH Utrecht (NL) please can anyone help confirm which address is correct? Has anyone sent a pass back in the post before? Your help will be much appreciated!!  @Nanja please help

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Railmaster
10 months ago
L
ldemeryRail rookie
asked in Eurail & Interrail Passes

How to deal with Estonian conductors

Does anyone what to do in Estonia, when (“Elron”) conductors who do not recognize - or do not wish to be bothered with - mobile Global passes?In five days, I have ridden Elron trains maybe six times.On my very first ride, the conductor - to her credit - telephoned HQ and asked what to do.TWO conductors have said the Pass “is not good.” Only ONE conductor has recognized the pass and issued the €0.00 receipt (per Elron procedure). I’ve saved these and showing them has helped - sometimes (twice thus far).Yesterday, after showing a previous Elron receipt, the conductor said “let it be” (according to an English-speaking passenger sitting next to me) and walked away.Today, the conductor said that the mobile Pass was “no good,” and said that the previous Elron receipt was “not good” (it shows Tallinn as the destination; I’m going to Paldiski).By (sharp) contrast, I’ve used intercity buses four times, and ticket sellers and drivers were very helpful and courteous.(By the way, I’m no “rookie.”

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Railmaster
10 months ago
M
MMoreira
asked in Eurail & Interrail Passes

Changing trains after activating the pass

Hello once again It's my first day using the 3-day pass and I wanted to know if I could change one of the trains of my trip to one earlier. I had a reservation for the one I chose first but this one doesn't need any reservation. So i just changed on the apo but the other one still appears on my trip. Can i go on the one I chose today or will I be in trouble?(I'm in Italy by the way)   

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A
Full steam ahead
10 months ago
Theresa Longwood
Theresa LongwoodRail rookie
asked in Train connections & reservations

Edinburgh to London

Hi.Can you tell me:Will a Eurail Pass cover this trip; What is the fastest train; and How do I book?Thanks so much,Theresa

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Full steam ahead
10 months ago
Nini Malai Ali
Nini Malai AliRight on track
asked in Eurail & Interrail Passes

Duplicate multi trips to another pass in same device

Hello Can we duplicate multi trips to another pass in the same device? It seems that i have to create trips 1 by 1 to another passholder in the same travelling group. It is mentioned in eurail short video but very briefly that i could not follow the instructions. 

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Railmaster
10 months ago
J
justincNew aboard
asked in Train connections & reservations

Eurail mailed paper ticket to wrong adress

I had my paper ticket for a Paris-Barcelona reservation mailed to my friend’s place in Poland with my friend being the recipient as I won’t arrive there until July 21. The date of departure on the ticket is July 26. Yesterday, I checked the tracking and somebody at Eurail put my surname after my friend’s first name as the receiver, not his proper name as I entered it in the form. I absolutely 100% completed the form correctly. This is a silly mistake on Eurail’s behalf, but I’m concerned that because it is being sent registered mail, the postal company will not complete the delivery.  I emailed customer service and have not yet gotten a response.  What year is it? Why on earth is this mailed paper ticket a thing? Small mistakes like this can cause huge headaches. 

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Camilo.
9 months ago
27lise
27liseNew aboard
asked in Train connections & reservations

App says '+1 days', even with no transfers

Hi! A friend and I are planning to travel to Italy this summer, but are having some confusion about the night trains. We want to take some trains at night, but the app says ‘+1 day’ for these trips. Does that mean that it takes 2 days off your pass? Because I read somewhere that that's not supposed to be the case as long as you board the last train before 00:00. For example, we want to take a trip that has one train fron 22:00 to 23:30, and then one from 23:45 to 7:00, but the app says ‘+1 day’, so we are confused about what that means. Can anyone tell us?

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Railmaster
10 months ago
J
James BurrowsRail rookie
asked in Train connections & reservations

Bucharest Vienna Train reservations- best done through Austrian website?

Is booking the Bucharest Vienna train with an Interrail Pass best done through the Austrian train website? If so, how much extra is it per person to reserve a berth with 2/3 beds?thanks

1
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Railmaster
10 months ago
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