Hi @mikeduckett I think the budget seems pretty ok. I would also recommend checking our benefits portal, where you can find all our partner with whom we have a great discount. https://benefitsportal.eurail.com/?categories=a2840ccc-9b23-4c5d-a940-0e6e446d5d48Have a nice day!
Hi @Sarah I invite you to write on our travel buddy group here: https://community.eurail.com/groups/find-a-travel-buddy-76 Have a nice day!
Hi @liamobyrne91 I will forward your feedback to the relevant team. I will keep you updated. Have a nice day!
@Mukhammad @Camilo. The information about this IC Direct supplement Schiphol-Rotterdam is still incorrect, e.g. here and in the planner and app. Pass holder never have to pay this, not even for a domestic journey. Can this please be removed? We've discussed this often enough. Dear @rvdborgt Remember we confirmed with the product specialist that indeed a supplement is needed for Schiphol - Rotterdam? Ambiguous reservation system | Community (eurail.com)
Hi @Kumarvishwas Please get in contact with our customer support, as they will be able to solve the issue. https://eurail.zendesk.com/hc/en-001/requests/newHave a nice day!
Hi @mirana and @AnnaB I have checked this and indeed there was a technical problem with the refund. I have done it once more from our backend system. Please let us know if you do not receive the reimbursement within 3 working days. Our apologies!
Hi All, We see that there are some new comments on this post from 2022. We’d like to clarify that the Pass purchased from the original post was not 100% re-fundable because the “Plus” option was not added to the purchase. For questions about our refund policy please visit our help centre, https://www.eurail.com/en/eurail-passes/ordering-info/refund-exchange-policy. Our Customer service agents are also always happy to assist, and you can reach out to there, here. https://eurail.zendesk.com/hc/en-001/requests/new We are always working towards improving our products and policies, so your feedback is always welcome. Have a nice day everyone!
Hi @seewulf Thank for the feedback! We will correct the info accordingly :)Have a nice day!
Hi all!I would like to add to @thibcabe ‘s contribution that since mid-December 2023 certain routes of Jungfrau Railways have been included in the Pass network. To travel on these routes, you will need to have a travel day activated and create a journey. BLM (Bergbahn Lauterbrunnen-Mürren AG)Lauterbrunnen – GrütschalpGrütschalp – Mürren BOB (Berner Oberland Bahn)Interlaken – Wilderswil – Lauterbrunnen – WengenInterlaken – Wilderswil - Grindelwald The rest of the routes operated by Jungfrau Railways can be accessed with a Pass holders discount. Please note, to use that benefit you need an activated and valid Pass, however, no activated travel day is needed. Jungfraujoch – Top of Europe from Grindelwald / Wengen25% discountWengen – Kleine ScheideggGrindelwald – Kleine ScheideggJungfraujoch – Kleine Scheidegg Grindelwald-First – Top of Adventure50% discountGrindelwald Firstbahn – Schreckfeld – First Harder Kulm – Top of Interlaken50% discountInterlaken – Harderkulm Schynige Platte – Top o
Hi @Victor Lauriau Due to the pandemic, we were not authorised to send gifts to our customers and the measure is still in place. If it changes, we will let our customer know. Have a nice day!
Hi @kirstvdhoek There will be no winter sale this year. Stay tuned for future promotions and announcements by following us on social and subscribing to our newsletter!Subscribe to our newsletter | Interrail.eu
Hi all, There will be no winter sale this year. Stay tuned for future promotions and announcements by following us on social and subscribing to our newsletter!Subscribe to our newsletter | Interrail.eu
Hi @Furqan Azam Did you check our itinerary? Last Minute | 3-5 Day trip (interrail.eu)Have a nice day!
Hi all, Just to give a heads up. We are still waiting for some news from our partnerships manager. We hope the answer will come during next week. Merry Christmas!
@rvdborgt Checking internally
Hi @rvdborgt I can see availability until the 15th of March 2024, so we would need to wait a couple of weeks more, so the data appears. Have a nice day!
Checking internally. The discount of 2023 will still work until the 31st of January 2024.
It is right at the border. I will forward your suggestion that it should be on the search button as the one in Switzerland.
Hi @rvdborgt You can choose Basel SBB France on the “view on map” section of the App. The Basel SBB Switzerland is triggered by all the routes passing through Basel due to the data received by the carriers. However, I will insist on this issue to the relevant team.
Hi @Marlon Did you try posting in our travel buddy group? Find a travel buddy | Community (eurail.com)Have a nice day!
Hi @rvdborgt and @eurotiger1972 Most reservations are not exchangeable but there are a few exceptions:- Frecce services which a customer can exchange once free of charge via their account. Our customers can exchange the date/time too via pico- Eurostar: former Thalys routes (now Eurostar continental) can be exchanged once free of charge via us but also via the Eurostar manage booking page. Eurostar London routes are exchangeable at a fee via the Eurostar manage booking page- Certain TGVs can be exchanged once free of charge via customer serviceThe website will be updated. Thank you!
Hi @rvdborgt We are updating this website and preparing a new reservations page.
Hi @Stephan I have received the following information. You cannot select this journey for a sleeper accommodation on our website, because this is gender restricted. You can , however, book the couchettes, but the price will change at the moment of checkout. I will escalate this issue as well. If you have further questions, please let me know.
Hi @Stephan I will investigate this with the reservations team. We should not give incorrect information on the reservations portal.
Hi @irj Here are some remarks: The Promo Black Friday Passes must be activated on the 1st of June 2024 the latest. The 1st of June does NOT have to be the first day of travel, so you can travel in a later date, but the Pass needs to be activated on the 1st. This is for Flexi Passes! The last travel day possible depends on the validity of your Pass. For example, if you bought a 10 days within 2 months Pass, your last travel day possible is the 31st of July 2024. For continuous Passes the first day of activation (1st of June latest) MUST be the first day of travel. If you have further questions, let us know! Have a nice day!
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